Improving service encounters through resource sensitivity: The case of health care delivery in an Appalachian community

Journal of Public Policy and Marketing

Volumn 18, Issue 2, 1999, Pages 230-248

  Lee, Renée Gravois ^a   Ozanne, Julie L ^a   Hill, Ronald Paul ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0033260521     PISSN: 07439156     EISSN: 15477207     Source Type: Journal    
DOI: 10.1177/074391569901800209     Document Type: Article

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