Half full or half empty: The role of optimism in boundary-spanning positions

Journal of Service Research

Volumn 11, Issue 3, 2009, Pages 295-309

  Crosno, Jody L ^a   Rinaldo, Shannon B ^b   Black, Hulda G ^c   Kelley, Scott W ^c  

^a WEST VIRGINIA UNIVERSITY   (United States)

^b TEXAS TECH UNIVERSITY   (United States)

^c UNIVERSITY OF KENTUCKY   (United States)

Author keywords

Job satisfaction; Optimism; Performance; Proactive coping; Role stressors

Indexed keywords

EID: 58149522173     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670508328985     Document Type: Article

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