메뉴 건너뛰기




Volumn 11, Issue 2, 2008, Pages 179-196

Return on community for consumers and service establishments

Author keywords

Arizona social support interview schedule; Commercial friendships; Intercustomer support; Return on community; Social support; Third places

Indexed keywords


EID: 54049099172     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670508324298     Document Type: Review
Times cited : (88)

References (92)
  • 1
    • 0000359958 scopus 로고
    • Social Support in the Service Sector: The Antecedents, Processes, and Outcomes of Social Support in an Introductory Service
    • Adelman, Mara B. and Aaron C. Ahuvia (1995). " Social Support in the Service Sector: The Antecedents, Processes, and Outcomes of Social Support in an Introductory Service, " Journal of Business Research, 32 (March), 273-82.
    • (1995) Journal of Business Research , vol.32 , pp. 273-82
    • Adelman Mara, B.1    Ahuvia, A.C.2
  • 2
    • 84987492274 scopus 로고
    • Social Support and Life Stress: New Directions for Communication Research
    • Albrecht, Terrance L. and Mara B. Adelman (1984). " Social Support and Life Stress: New Directions for Communication Research, " Human Communication Research, 11 (Fall), 3-32.
    • (1984) Human Communication Research , vol.11 , pp. 3-32
    • Albrecht Terrance, L.1    Adelman, M.B.2
  • 3
    • 33846673218 scopus 로고    scopus 로고
    • The Dining Experience: Do Restaurants Satisfy Customer Needs
    • Andersson, Tommy D. and Lena Mossberg (2004). " The Dining Experience: Do Restaurants Satisfy Customer Needs ?" Food Service Technology, 4 (4). 171-77.
    • (2004) Food Service Technology , vol.4 , Issue.4 , pp. 171-77
    • Andersson Tommy, D.1    Mossberg, L.2
  • 4
    • 85009630380 scopus 로고    scopus 로고
    • Service Encounter Emotional Value: The Dyadic Influence of Customer and Employee Emotions
    • Bailey, Jeffrey J., Dwayne D. Gremler, and Michael A. McCollough (2001). " Service Encounter Emotional Value: The Dyadic Influence of Customer and Employee Emotions, " Services Marketing Quarterly, 23 (1). 1-25.
    • (2001) Services Marketing Quarterly , vol.23 , Issue.1 , pp. 1-25
    • Bailey Jeffrey, J.1    Gremler, D.D.2    McCollough, M.A.3
  • 6
    • 0002962260 scopus 로고
    • Social Support in the Adjustment of Pregnant Adolescents
    • Beverly Hills, CA: Sage
    • - - (1981). " Social Support in the Adjustment of Pregnant Adolescents, " in Social Networks and Social Support, Benjamin H. Gottlieb, ed. Beverly Hills, CA: Sage, 69-96.
    • (1981) Social Networks and Social Support , pp. 69-96
    • Benjamin, H.1    Gottlieb2
  • 7
    • 0000165488 scopus 로고
    • Preliminary Development of a Scale of Social Support: Studies on College Students
    • Irwin N. Sandler, and Thomas B. Ramsay (1981). " Preliminary Development of a Scale of Social Support: Studies on College Students, " American Journal of Community Psychology, 9 (4). 435-47.
    • (1981) American Journal of Community Psychology , vol.9 , Issue.4 , pp. 435-47
    • Sandler, I.N.1    Ramsay, T.B.2
  • 8
    • 0003070342 scopus 로고
    • A Method for Assessment of Social Support Networks in Community Survey Research
    • 1980 ), " A Method for Assessment of Social Support Networks in Community Survey Research, " Connections, 3, 8-13.
    • (1980) Connections , vol.3 , pp. 8-13
  • 10
    • 0033789218 scopus 로고    scopus 로고
    • Social Support, Social Networks, Social Cohesion and Health
    • Berkman, Lisa F. (2000). " Social Support, Social Networks, Social Cohesion and Health, " Social Work in Health Care, 31 (Second Quarter), 3-14.
    • (2000) Social Work in Health Care , vol.31 , pp. 3-14
    • Berkman Lisa, F.1
  • 11
    • 35449004929 scopus 로고    scopus 로고
    • Health Care: A Fertile Field for Service Research
    • Berry, Leonard and Neeli Bendapudi (2007). " Health Care: A Fertile Field for Service Research, " Journal of Service Research, 10 (2). 111-22.
    • (2007) Journal of Service Research , vol.10 , Issue.2 , pp. 111-22
    • Leonard, B.1    Bendapudi, N.2
  • 12
    • 84963071597 scopus 로고
    • Perceived Cohesion: A Conceptual and Empirical Examination
    • Bollen, Kenneth A. and Rick H. Hoyle (1990). " Perceived Cohesion: A Conceptual and Empirical Examination, " Social Forces, 69 (December), 479-504.
    • (1990) Social Forces , vol.69 , pp. 479-504
    • Bollen Kenneth, A.1    Hoyle, R.H.2
  • 13
    • 84965455706 scopus 로고
    • Bootstrapping Goodness-of-Fit Measures in Structural Equation Models
    • Robert A. Stine (1992). " Bootstrapping Goodness-of-Fit Measures in Structural Equation Models, " Sociological Methods & Research, 21 (2). 205-29.
    • (1992) Sociological Methods & Research , vol.21 , Issue.2 , pp. 205-29
    • Robert, A.1    Stine2
  • 14
    • 85047674104 scopus 로고    scopus 로고
    • The Role of Optimism in Social Network Development, Coping, and Psychological Adjustment during a Life Transition
    • Brissette, Ian, Michael F. Scheier, and Charles S. Carver (2002). " The Role of Optimism in Social Network Development, Coping, and Psychological Adjustment during a Life Transition, " Journal of Personality and Social Psychology, 82 (January), 102-11.
    • (2002) Journal of Personality and Social Psychology , vol.82 , pp. 102-11
    • Ian, B.1    Scheier, M.F.2    Carver, C.S.3
  • 15
    • 0036341812 scopus 로고    scopus 로고
    • Older Adults' Frequent Visits to a Fast-Food Restaurant: Nonobligatory Social Interaction and the Significance of Play in a Third Place
    • Cheang, Michael (2002). " Older Adults' Frequent Visits to a Fast-Food Restaurant: Nonobligatory Social Interaction and the Significance of Play in a Third Place, " Journal of Aging Studies, 16 (August), 303-21.
    • (2002) Journal of Aging Studies , pp. 303-21
    • Michael, C.1
  • 16
    • 8744229904 scopus 로고    scopus 로고
    • Social Relationships and Health
    • Cohen, Sheldon (2004). " Social Relationships and Health, " American Psychologist, 59 (November), 676-84.
    • (2004) American Psychologist , vol.59 , pp. 676-84
    • Sheldon, C.1
  • 17
    • 0001180654 scopus 로고    scopus 로고
    • Social Relationships and Health
    • Sheldon Cohen, Lynn G. Underwood, and Benjamin H. Gottlieb, eds. New York: Oxford University Press
    • - -, Benjamin H. Gottlieb, and Lynn G. Underwood (2000). " Social Relationships and Health, " in Social Support Measurement and Intervention, Sheldon Cohen, Lynn G. Underwood, and Benjamin H. Gottlieb, eds. New York: Oxford University Press, 3-25.
    • (2000) Social Support Measurement and Intervention , pp. 3-25
    • Gottlieb, B.H.1    Underwood, L.G.2
  • 18
    • 0000911645 scopus 로고
    • Help Is Where You Find It
    • Cowen, Emory L. (1982). " Help Is Where You Find It, " American Psychologist, 37 (April), 385-95.
    • (1982) American Psychologist , vol.37 , pp. 385-95
    • Cowen Emory, L.1
  • 19
    • 34248206692 scopus 로고    scopus 로고
    • Brief Report: Perceptions of Positive and Negative Support: Do They Differ for Pregnant/Parenting Adolescents and Nonpregnant, Nonparenting
    • Crase, Sedahlia Jasper, Cathy Hockaday, and Pamela Cooper McCarville (2007). " Brief Report: Perceptions of Positive and Negative Support: Do They Differ for Pregnant/Parenting Adolescents and Nonpregnant, Nonparenting, " Journal of Adolescence, 30 (3). 505-12.
    • (2007) Journal of Adolescence , vol.30 , Issue.3 , pp. 505-12
    • Sedahlia Jasper, C.1    Hockaday, C.2    Cooper McCarville, P.3
  • 20
    • 0004692498 scopus 로고    scopus 로고
    • The Ethic of Care and Women's Experiences of Public Space
    • Day, Kristin (2000). " The Ethic of Care and Women's Experiences of Public Space, " Journal of Environmental Psychology, 20 (June), 103-24.
    • (2000) Journal of Environmental Psychology , vol.20 , pp. 103-24
    • Kristin, D.1
  • 22
    • 0034537234 scopus 로고    scopus 로고
    • Group Cohesion: From 'Field of Forces' to Multidimensional Construct
    • Dion, Kenneth L. (2000). " Group Cohesion: From 'Field of Forces' to Multidimensional Construct, " Group Dynamics: Theory, Research, and Practice, 4 (March), 7-26.
    • (2000) Group Dynamics: Theory, Research, and Practice , vol.4 , pp. 7-26
    • Dion Kenneth, L.1
  • 23
    • 33744911579 scopus 로고
    • New York: The Free Press. Trans. by George Simpson.
    • Durkheim, Emile (1933). The Division of Labor in Society. New York: The Free Press. Trans. by George Simpson.
    • (1933) The Division of Labor in Society
    • Emile, D.1
  • 24
    • 32944463452 scopus 로고    scopus 로고
    • A SAS Macro for Implementing the Modified Bollen-Stine Bootstrap for Missing Data: Implementing the Bootstrap Using Existing Structural Equation Modeling Software
    • Enders, Craig K. (2005). " A SAS Macro for Implementing the Modified Bollen-Stine Bootstrap for Missing Data: Implementing the Bootstrap Using Existing Structural Equation Modeling Software, " Structural Equation Modeling, 12 (4). 620-41.
    • (2005) Structural Equation Modeling , vol.12 , Issue.4 , pp. 620-41
    • Enders Craig, K.1
  • 25
    • 0032269108 scopus 로고    scopus 로고
    • How Many Clusters? Which Clustering Method? Answers via Model-Based Cluster Analysis
    • Fraley, Chris and Adrian E. Raftery (1998). " How Many Clusters? Which Clustering Method? Answers via Model-Based Cluster Analysis, " The Computer Journal, 41 (8). 578-88.
    • (1998) The Computer Journal , vol.41 , Issue.8 , pp. 578-88
    • Chris, F.1    Raftery, A.E.2
  • 26
    • 0141832862 scopus 로고    scopus 로고
    • Healthy Places: Exploring the Evidence
    • Frumkin, Howard (2003). " Healthy Places: Exploring the Evidence, " American Journal of Public Health, 93 (September), 1451-56.
    • (2003) American Journal of Public Health , vol.93 , pp. 1451-56
    • Howard, F.1
  • 27
    • 84937291046 scopus 로고
    • Social Support for Decision Making during Grief Due to Death
    • Gentry, James W. and Cathy Goodwin (1995). " Social Support for Decision Making during Grief Due to Death, " American Behavioral Scientist, 38 (February), 553-63.
    • (1995) American Behavioral Scientist , vol.38 , pp. 553-63
    • Gentry James, W.1    Goodwin, C.2
  • 28
    • 21744461739 scopus 로고    scopus 로고
    • Communality as a Dimension of Service Relationships
    • Goodwin, Cathy (1997). " Communality as a Dimension of Service Relationships, " Journal of Consumer Psychology, 5 (4). 387-415.
    • (1997) Journal of Consumer Psychology , vol.5 , Issue.4 , pp. 387-415
    • Cathy, G.1
  • 29
    • 54049091684 scopus 로고    scopus 로고
    • Commitment to Physical Fitness: Commercial Influences on Long-Term Healthy Consumer Behaviors
    • Ronald P. Hill (1998). " Commitment to Physical Fitness: Commercial Influences on Long-Term Healthy Consumer Behaviors, " Social Marketing Quarterly, 4 (Spring), 68-83.
    • (1998) Social Marketing Quarterly , vol.4 , pp. 68-83
    • Hill, R.P.1
  • 30
    • 85023047776 scopus 로고    scopus 로고
    • Friendship over the Counter: How Social Aspects of Service Encounters Influence Consumer Service Loyalty
    • Teresa A. Swartz, David E. Bowen, and Stephen W. Brown, eds. Greenwich, CT: JAI Press
    • - - and Dwayne D. Gremler (1996). " Friendship over the Counter: How Social Aspects of Service Encounters Influence Consumer Service Loyalty, " in Advances in Services Marketing and Management, Vol. 7, Teresa A. Swartz, David E. Bowen, and Stephen W. Brown, eds. Greenwich, CT: JAI Press, 247-82.
    • (1996) Advances in Services Marketing and Management, Vol. 7 , pp. 247-82
    • Gremler, D.D.1
  • 31
    • 0000917844 scopus 로고
    • The Strength of Weak Ties: A Network Theory Revisited
    • Granovetter, Mark (1983). " The Strength of Weak Ties: A Network Theory Revisited, " Sociological Theory, 1, 201-33.
    • (1983) Sociological Theory , vol.1 , pp. 201-33
    • Mark, G.1
  • 32
    • 0002667595 scopus 로고    scopus 로고
    • Customer-Employee Rapport in Service Relationships
    • Gremler, Dwayne D. and Kevin P. Gwinner (2000). " Customer-Employee Rapport in Service Relationships, " Journal of Service Research, 3 (August), 82-104.
    • (2000) Journal of Service Research , vol.3 , pp. 82-104
    • Gremler Dwayne, D.1    Gwinner, K.P.2
  • 33
    • 8844281560 scopus 로고    scopus 로고
    • The Impact of Interpersonal Relationships on Customer Satisfaction and Loyalty to the Service Provider
    • Guenzi, Paulo and Ottavia Pelloni (2004). " The Impact of Interpersonal Relationships on Customer Satisfaction and Loyalty to the Service Provider, " International Journal of Service Industry Management, 15 (3 / 4). 365-84.
    • (2004) International Journal of Service Industry Management , vol.15 , Issue.3-4 , pp. 365-84
    • Paulo, G.1    Pelloni, O.2
  • 35
    • 0008997694 scopus 로고
    • Customers as Oral Participants in a Service Setting
    • Harris, Kim, Steve Baron, and Julie Ratcliffe (1995). " Customers as Oral Participants in a Service Setting, " Journal of Services Marketing, 9 (4). 64-76.
    • (1995) Journal of Services Marketing , vol.9 , Issue.4 , pp. 64-76
    • Kim, H.1    Baron, S.2    Ratcliffe, J.3
  • 36
    • 33747039463 scopus 로고    scopus 로고
    • Loneliness Is a Unique Predictor of Age-Related Differences in Systolic Blood Pressure
    • Hawkley, Louise C., Christopher M. Masi, Jarett D. Berry, and John T. Cacioppo (2006). " Loneliness Is a Unique Predictor of Age-Related Differences in Systolic Blood Pressure, " Psychology and Aging, 21 (March), 152-64.
    • (2006) Psychology and Aging , vol.21 , pp. 152-64
    • Hawkley Louise, C.1    Masi, C.M.2    Berry, J.D.3    Cacioppo, J.T.4
  • 37
    • 1642619020 scopus 로고    scopus 로고
    • It's All at the Mall: Exploring Adolescent Girls' Experiences
    • Haytko, Diana L. and Julie Baker (2004). " It's All at the Mall: Exploring Adolescent Girls' Experiences, " Journal of Retailing, 80 (January), 67-83.
    • (2004) Journal of Retailing , vol.80 , pp. 67-83
    • Haytko Diana, L.1    Baker, J.2
  • 38
    • 0000106633 scopus 로고    scopus 로고
    • One Size Doesn't Fit All: The Meanings of Women's Leisure
    • Henderson, Karla A. (1996). " One Size Doesn't Fit All: The Meanings of Women's Leisure, " Journal of Leisure Research, 28 (3). 139-54.
    • (1996) Journal of Leisure Research , vol.28 , Issue.3 , pp. 139-54
    • Henderson Karla, A.1
  • 39
    • 84992769402 scopus 로고    scopus 로고
    • Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality
    • Hennig-Thurau, Thorsten, Keven P. Gwinner, and Dwayne D. Gremler (2002). " Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality, " Journal of Service Research, 4 (February), 230-48.
    • (2002) Journal of Service Research , vol.4 , pp. 230-48
    • Thorsten, H.1    Gwinner, K.P.2    Gremler, D.D.3
  • 40
    • 0000637410 scopus 로고    scopus 로고
    • Leisure-Related Social Support and Self-Determination as Buffers of Stress-Illness Relationship
    • Iso-Ahola, Seppo E. and Chun J. Park (1996). " Leisure-Related Social Support and Self-Determination as Buffers of Stress-Illness Relationship, " Journal of Leisure Research, 28 (Third Quarter), 169-87.
    • (1996) Journal of Leisure Research , vol.28 , pp. 169-87
    • Iso-Ahola Seppo, E.1    Park, C.J.2
  • 41
    • 0037370927 scopus 로고    scopus 로고
    • Roles of Leisure in Coping with Stress among University Students: A Repeated Assessment Field Study
    • Iwasaki, Yoshi (2003). " Roles of Leisure in Coping with Stress among University Students: A Repeated Assessment Field Study, " Anxiety, Stress, & Coping, 16 (March), 31-57.
    • (2003) Anxiety, Stress, & Coping , vol.16 , pp. 31-57
    • Yoshi, I.1
  • 42
    • 8744299178 scopus 로고    scopus 로고
    • Subjective Well-Being in a Multicultural Urban Population: Structural and Multivariate Analysis of the Ontario Health Survey Well-Being Scale
    • John, Lindsey H. (2004). " Subjective Well-Being in a Multicultural Urban Population: Structural and Multivariate Analysis of the Ontario Health Survey Well-Being Scale, " Social Indicators Research, 68 (August), 107-26.
    • (2004) Social Indicators Research , vol.68 , pp. 107-26
    • John Lindsey, H.1
  • 44
    • 0030558911 scopus 로고    scopus 로고
    • The Importance of Consumer Market Interactions as a Form of Social Support for Elderly Consumers
    • Kang, Yong-Soon and Nancy M. Ridgway (1996). " The Importance of Consumer Market Interactions as a Form of Social Support for Elderly Consumers, " Journal of Public Policy & Marketing, 15 (Spring), 108-17.
    • (1996) Journal of Public Policy & Marketing , vol.15 , pp. 108-17
    • Yong-Soon, K.1    Ridgway, N.M.2
  • 45
    • 1442282905 scopus 로고    scopus 로고
    • Women and Physical Activity in an Urban Park: Enrichment and Support through and Ethic of Care
    • Krenichyn, Kira (2004). " Women and Physical Activity in an Urban Park: Enrichment and Support through and Ethic of Care, " Journal of Environmental Psychology, 24 (1). 117-30.
    • (2004) Journal of Environmental Psychology , vol.24 , Issue.1 , pp. 117-30
    • Kira, K.1
  • 47
    • 0033658169 scopus 로고    scopus 로고
    • Applications of Structural Equation Modeling in Psychological Research
    • MacCallum, Robert C. and James T. Austin (2000). " Applications of Structural Equation Modeling in Psychological Research, " Annual Review of Psychology, 51, 201-26.
    • (2000) Annual Review of Psychology , vol.51 , pp. 201-26
    • MacCallum Robert, C.1    Austin, J.T.2
  • 50
    • 0344452399 scopus 로고
    • The Communality: The Urban Substitute for the Traditional Community
    • McClenahan, Bessie A. (1945 / 1946). " The Communality: The Urban Substitute for the Traditional Community, " Sociology and Social Research, 30 (March-April), 264-74.
    • (1945) Sociology and Social Research , vol.30 , pp. 264-74
    • McClenahan Bessie, A.1
  • 51
    • 0000819830 scopus 로고
    • Unacquainted Influencers: When Strangers Interact in the Retail Setting
    • McGrath, Mary Ann and Celie Otnes (1995). " Unacquainted Influencers: When Strangers Interact in the Retail Setting, " Journal of Business Research, 32 (March), 267-72.
    • (1995) Journal of Business Research , vol.32 , pp. 267-72
    • McGrath1    Ann, M.2    Otnes, C.3
  • 52
    • 38249000281 scopus 로고
    • An Ethnographic Study of an Urban Periodic Marketplace: Lessons from the Midville Farmers' Market
    • John F. Sherry, Jr., and Deborah D. Heisley (1993). " An Ethnographic Study of an Urban Periodic Marketplace: Lessons from the Midville Farmers' Market, " Journal of Retailing, 69 (Fall), 280-319.
    • (1993) Journal of Retailing , vol.69 , pp. 280-319
    • John, F.1    Sherry, Jr.2    Deborah, D.3    Heisley4
  • 53
    • 0033424216 scopus 로고    scopus 로고
    • Shopping for Community: The Transformation of the Bookstore into a Vital Community Institution
    • Miller, Laura J. (1999). " Shopping for Community: The Transformation of the Bookstore into a Vital Community Institution, " Media, Culture and Society, 21 (May), 385-407.
    • (1999) Media, Culture and Society , vol.21 , pp. 385-407
    • Miller Laura, J.1
  • 54
    • 21844488563 scopus 로고
    • Family Togetherness and the Suburban Ideal
    • 1995 ), " Family Togetherness and the Suburban Ideal, " Sociological Forum, 10 (September), 393-418.
    • (1995) Sociological Forum , vol.10 , pp. 393-418
  • 55
    • 0032354104 scopus 로고    scopus 로고
    • Interactional Past and Potential: The Social Construction of Place Attachment
    • Milligan, Melinda J. (1998). " Interactional Past and Potential: The Social Construction of Place Attachment, " Symbolic Interaction, 21 (Spring), 1-33.
    • (1998) Symbolic Interaction , vol.21 , pp. 1-33
    • Milligan Melinda, J.1
  • 56
    • 17044373211 scopus 로고    scopus 로고
    • ''Religiosity in the Abandoned Apple Newtown Brand Community
    • Muniz, Albert M., Jr. and Hope J. Schau (2005). ''Religiosity in the Abandoned Apple Newtown Brand Community, " Journal of Consumer Research, 31 (March), 737-47.
    • (2005) Journal of Consumer Research , vol.31 , pp. 737-47
    • M.albert, J.M.1    Schau, H.J.2
  • 58
    • 0345446557 scopus 로고    scopus 로고
    • Satisfying Shoppers' Psychological Needs: From Public Market to Cyber-Mall
    • Ng, Cheuk F. (2003). " Satisfying Shoppers' Psychological Needs: From Public Market to Cyber-Mall, " Journal of Environmental Psychology, 23 (December), 439-55.
    • (2003) Journal of Environmental Psychology , vol.23 , pp. 439-55
    • Ng Cheuk, F.1
  • 62
    • 84937308345 scopus 로고
    • The Urban Staging of Public Incivility
    • Spencer Cahill, Lyn Lofland, and Dan Chekki, eds. London: JAI Press
    • - - and Dennis Brissett (1994). " The Urban Staging of Public Incivility " in Community Sociology: The Community of the Streets, Spencer Cahill, Lyn Lofland, and Dan Chekki, eds. London: JAI Press, 145-64.
    • (1994) Community Sociology: The Community of the Streets , pp. 145-64
    • Brissett, D.1
  • 63
    • 0039031722 scopus 로고
    • The Third Place
    • 1982 ), " The Third Place, " Qualitative Sociology, 5 (Winter), 265-84.
    • (1982) Qualitative Sociology , vol.5 , pp. 265-84
  • 65
    • 0033411585 scopus 로고    scopus 로고
    • Commercial Friendships: Service Provider-Client Relationships in Context
    • Price, Linda L. and Eric J. Arnould (1999). " Commercial Friendships: Service Provider-Client Relationships in Context, " Journal of Marketing, 63 (October), 38-56.
    • (1999) Journal of Marketing , vol.63 , pp. 38-56
    • Price Linda, L.1    Arnould, E.J.2
  • 67
    • 0031887634 scopus 로고    scopus 로고
    • The Relationship between Suicide Risk and Sexual Orientation: Results of a Population-Based Study
    • Remafedi, Gary, Simone French, Mary Story, Michael D. Resnick, and Robert Blum (1998). " The Relationship between Suicide Risk and Sexual Orientation: Results of a Population-Based Study, " American Journal of Public Health, 88 (January), 57-60.
    • (1998) American Journal of Public Health , vol.88 , pp. 57-60
    • Gary, R.1    French, S.2    Story, M.3    Resnick, M.D.4    Blum, R.5
  • 68
    • 0033092548 scopus 로고    scopus 로고
    • Customer Benefits and Company Consequences of Customer-Salesperson Relationship in Retailing
    • Reynolds, Kristy E. and Sharon E. Beatty (1999). " Customer Benefits and Company Consequences of Customer-Salesperson Relationship in Retailing, " Journal of Retailing, 75 (Spring), 11-32.
    • (1999) Journal of Retailing , vol.75 , pp. 11-32
    • Reynolds Kristy, E.1    Beatty, S.E.2
  • 70
    • 33745773266 scopus 로고    scopus 로고
    • Exploring the Social Supportive Role of Third Places in Consumers' Lives
    • Rosenbaum, Mark S. (2006). " Exploring the Social Supportive Role of Third Places in Consumers' Lives, " Journal of Service Research, 9 (August) 59-72.
    • (2006) Journal of Service Research , vol.9 , pp. 59-72
    • Rosenbaum Mark, S.1
  • 71
    • 33846246383 scopus 로고    scopus 로고
    • When Customers Receive Support from Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance
    • Carolyn Massiah (2007). " When Customers Receive Support from Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance, " Journal of Service Research, 9 (3). 257-70.
    • (2007) Journal of Service Research , vol.9 , Issue.3 , pp. 257-70
    • Massiah, C.1
  • 72
    • 34547460008 scopus 로고    scopus 로고
    • A Cup of Coffee with a Dash of Love: An Investigation of Commercial Social Support and Third-Place Attachment
    • James Ward, Beth A. Walker, and Amy L. Ostrom (2007). " A Cup of Coffee with a Dash of Love: An Investigation of Commercial Social Support and Third-Place Attachment, " Journal of Service Research, 10 (1). 43-59.
    • (2007) Journal of Service Research , vol.10 , Issue.1 , pp. 43-59
    • Ward, J.1    Walker, B.A.2    Ostrom, A.L.3
  • 73
    • 0036251060 scopus 로고    scopus 로고
    • Therapeutic Efficacy of Laughter in Medicine
    • Rosner, Fred (2002). " Therapeutic Efficacy of Laughter in Medicine, " Cancer Investigation, 20 (March), 434-36.
    • (2002) Cancer Investigation , vol.20 , pp. 434-36
    • Fred, R.1
  • 74
    • 84924514284 scopus 로고    scopus 로고
    • Washington, DC: Office of Community Oriented Policing Services, U.S. Department of Justice.
    • Scott, Michael S. (2002). Disorderly Youth in Public Places. Washington, DC: Office of Community Oriented Policing Services, U.S. Department of Justice.
    • (2002) Disorderly Youth in Public Places
    • Scott Michael, S.1
  • 76
    • 0347724523 scopus 로고    scopus 로고
    • Students' Use of Time Outside of School: A Case for after School Programs for Urban Middle School Youth
    • Shann, Mary H. (2001). " Students' Use of Time Outside of School: A Case for After School Programs for Urban Middle School Youth, " The Urban Review, 33 (4). 339-56.
    • (2001) The Urban Review , vol.33 , Issue.4 , pp. 339-56
    • Shann Mary, H.1
  • 77
    • 0001182028 scopus 로고
    • Gender, Leisure, and Constraint: Towards a Framework for the Analysis of Women's Leisure
    • Shaw, Susan M. (1994). " Gender, Leisure, and Constraint: Towards a Framework for the Analysis of Women's Leisure, " Journal of Leisure Research, 26 (1). 8-22.
    • (1994) Journal of Leisure Research , vol.26 , Issue.1 , pp. 8-22
    • Shaw Susan, M.1
  • 78
    • 0030525677 scopus 로고    scopus 로고
    • Microcultural Analysis of Variation in Sharing of Causal Reasoning about Behavior
    • Sirsi, Ajay K., James C. Ward, and Peter H. Reingen (1996). " Microcultural Analysis of Variation in Sharing of Causal Reasoning about Behavior, " Journal of Consumer Research, 22 (March), 345-72.
    • (1996) Journal of Consumer Research , vol.22 , pp. 345-72
    • Sirsi Ajay, K.1    Ward, J.C.2    Reingen, P.H.3
  • 80
    • 1642295763 scopus 로고    scopus 로고
    • Loneliness and Neuroendocrine, Cardiovascular, and Inflammatory Stress Responses in Middle-Aged Men and Women
    • Steptoe, Andrew, Natalie Owen, Sabine R. Kunz-Ebrecht, and Lena Brydon (2004). " Loneliness and Neuroendocrine, Cardiovascular, and Inflammatory Stress Responses in Middle-Aged Men and Women, " Psychoneuroendocrinology, 29 (June), 593-611.
    • (2004) Psychoneuroendocrinology , vol.29 , pp. 593-611
    • Andrew, S.1    Owen, N.2    Kunz-Ebrecht, S.R.3    Brydon, L.4
  • 81
    • 84912256263 scopus 로고
    • City Shoppers and Urban Identification: Observations on the Social Psychology of City Life
    • Stone, Gregory P. (1954). " City Shoppers and Urban Identification: Observations on the Social Psychology of City Life, " American Journal of Sociology, 60 (July), 36-45.
    • (1954) American Journal of Sociology , vol.60 , pp. 36-45
    • Stone Gregory, P.1
  • 82
    • 0242670673 scopus 로고    scopus 로고
    • Customer Identities: Customers as Commercial Friends, Customer Coworkers, or Business Acquaintances
    • Swan, John E., Cathy Goodwin, Michael A. Mayo, and Lynne A. Richardson (2001). " Customer Identities: Customers as Commercial Friends, Customer Coworkers, or Business Acquaintances, " Journal of Personal Selling & Sales Management, 21 (Winter), 29-37.
    • (2001) Journal of Personal Selling & Sales Management , vol.21 , pp. 29-37
    • Swan John, E.1    Goodwin, C.2    Mayo, M.A.3    Richardson, L.A.4
  • 83
    • 33746823445 scopus 로고    scopus 로고
    • The Influence of Child Abuse on the Pattern of Expenditures in Women's Adult Health Service Utilization in Ontario, Canada
    • Tang, Betty, Ellen Jamieson, Michael Boyle, Anne Libby, Amiram Gafni, and Harriet MacMillan (2006). " The Influence of Child Abuse on the Pattern of Expenditures in Women's Adult Health Service Utilization in Ontario, Canada, " Social Science & Medicine, 63 (October), 1711-19.
    • (2006) Social Science & Medicine , vol.63 , pp. 1711-19
    • Betty, T.1    Jamieson, E.2    Boyle, M.3    Libby, A.4    Gafni, A.5    MacMillan, H.6
  • 84
    • 12844262982 scopus 로고    scopus 로고
    • The Starbucks Brandscape and Consumers' (Anticorporate) Experiences of Glocalization
    • Thompson, Craig J. and Zeynep Arsel (2004). " The Starbucks Brandscape and Consumers' (Anticorporate) Experiences of Glocalization, " Journal of Consumer Research, 31 (December), 631-42.
    • (2004) Journal of Consumer Research , vol.31 , pp. 631-42
    • Thompson Craig, J.1    Arsel, Z.2
  • 85
    • 33747889616 scopus 로고    scopus 로고
    • Community Cohesion and Place Attachment
    • Tigges, Leann M. (2006). " Community Cohesion and Place Attachment, " American Behavioral Scientist, 50 (September), 139-41.
    • (2006) American Behavioral Scientist , vol.50 , pp. 139-41
    • Tigges Leann, M.1
  • 86
    • 84936628846 scopus 로고
    • Beyond Gender Differences to a Theory of Care
    • Tronto, Joan C. (1987). " Beyond Gender Differences to a Theory of Care, " Signs, 12 (Summer), 644-83.
    • (1987) Signs , vol.12 , pp. 644-83
    • Tronto Joan, C.1
  • 87
  • 88
    • 22544452391 scopus 로고    scopus 로고
    • The Effects of Physical Activity and Sedentary Behavior on Cognitive Health in Older Adults
    • Vance, David E., Virginia G. Wadley, Karlene K. Ball, Daniel L. Roenker, and Matthew Rizzo (2005). " The Effects of Physical Activity and Sedentary Behavior on Cognitive Health in Older Adults, " Journal of Aging and Physical Activity, 13 (July), 294-313.
    • (2005) Journal of Aging and Physical Activity , vol.13 , pp. 294-313
    • Vance David, E.1    Wadley, V.G.2    Ball, K.K.3    Roenker, D.L.4    Rizzo, M.5
  • 89
    • 0002603543 scopus 로고    scopus 로고
    • Measuring Perceived and Received Social Support
    • Sheldon Cohen, Lynn Underwood, and Benjamin H. Gottlieb, eds. New York: Oxford University Press
    • Wills, Thomas A. and Ori Shinar (2000). " Measuring Perceived and Received Social Support, " in Social Support and Intervention, Sheldon Cohen, Lynn Underwood, and Benjamin H. Gottlieb, eds. New York: Oxford University Press, 86-135.
    • (2000) Social Support and Intervention , pp. 86-135
    • Wills Thomas, A.1    Shinar, O.2
  • 90
    • 84986097735 scopus 로고    scopus 로고
    • Service Quality and Customer Loyalty Perspectives on Two Levels of Retail Relationships
    • Wong, Amy and Amrik Sohal (2003). " Service Quality and Customer Loyalty Perspectives on Two Levels of Retail Relationships, " Journal of Services Marketing, 17 (4 / 5). 495-513.
    • (2003) Journal of Services Marketing , vol.17 , Issue.4-5 , pp. 495-513
    • Amy, W.1    Sohal, A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.