Coping with customer aggression

Journal of Service Management

Volumn 23, Issue 2, 2012, Pages 170-196

  Goussinsky, Ruhama ^a  

^a Emek Yezreel College   (Israel)

Author keywords

Affective psychology; Customer aggression; Emotion focused coping strategies; Individual behaviour; Israel; Negative affectivity; Self efficacy

Indexed keywords

EID: 84859881735     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231211226105     Document Type: Article

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