메뉴 건너뛰기




Volumn , Issue , 2014, Pages 56-79

The good and bad of working relationships: Implications for burnout

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84954198114     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter
Times cited : (20)

References (101)
  • 1
    • 0033163769 scopus 로고    scopus 로고
    • Tit for tat? The spiraling effect of incivility in the workplace
    • Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452-471.
    • (1999) Academy of Management Review , vol.24 , pp. 452-471
    • Andersson, L.M.1    Pearson, C.M.2
  • 2
    • 78549233007 scopus 로고    scopus 로고
    • Elevated burnout predicts the onset of musculoskeletal pain among apparently healthy employees
    • Armon, G., Melamed, S., Shirom, A., & Shapira, I. (2010). Elevated burnout predicts the onset of musculoskeletal pain among apparently healthy employees. Journal of Occupational Health Psychology, 15, 399-408.
    • (2010) Journal of Occupational Health Psychology , vol.15 , pp. 399-408
    • Armon, G.1    Melamed, S.2    Shirom, A.3    Shapira, I.4
  • 3
    • 68949104159 scopus 로고    scopus 로고
    • Abusive supervision and contextual performance: The mediating role of emotional exhaustion and the moderating role of work unit structure
    • Aryee, S., Sun, L. Y., Chen, Z. X. G., & Debrah, Y. A. (2008). Abusive supervision and contextual performance: The mediating role of emotional exhaustion and the moderating role of work unit structure. Management and Organization Review, 4, 393-411.
    • (2008) Management and Organization Review , vol.4 , pp. 393-411
    • Aryee, S.1    Sun, L.Y.2    Chen, Z.3    Debrah, Y.A.4
  • 4
  • 6
    • 2542573278 scopus 로고    scopus 로고
    • Using the job demands-resources model to predict burnout and performance
    • Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands-resources model to predict burnout and performance. Human Resource Management, 43, 83-104.
    • (2004) Human Resource Management , vol.43 , pp. 83-104
    • Bakker, A.B.1    Demerouti, E.2    Verbeke, W.3
  • 8
    • 84889675912 scopus 로고    scopus 로고
    • Interpersonal aggression and burnout: The mediating role of psychological climate
    • accessed 19 December 2013
    • Bedi, A., Courcy, F., Paquet, M., & Harvey, S. (2012). Interpersonal aggression and burnout: The mediating role of psychological climate. Stress and Health. Online version: http://onlinelibrary.wiley.com/doi/10.1002/smi.2476/full (accessed 19 December 2013).
    • (2012) Stress and Health
    • Bedi, A.1    Courcy, F.2    Paquet, M.3    Harvey, S.4
  • 9
    • 33745728023 scopus 로고    scopus 로고
    • The relationship between empowerment, aggressive behaviors of customers, coping, and burnout
    • Ben-Zur, H., & Yagil, D. (2005). The relationship between empowerment, aggressive behaviors of customers, coping, and burnout. European Journal of Work and Organizational Psychology, 14, 81-99.
    • (2005) European Journal of Work and Organizational Psychology , vol.14 , pp. 81-99
    • Ben-Zur, H.1    Yagil, D.2
  • 10
    • 0002896338 scopus 로고    scopus 로고
    • Interactional (In)justice: The sacred and the profane
    • J. Greenberg & R. Cropanzano, Stanford, CA: Stanford University Press
    • Bies, R. J. (2001). Interactional (in)justice: The sacred and the profane. In J. Greenberg & R. Cropanzano (Eds), Advances in organizational justice(pp. 89-118). Stanford, CA: Stanford University Press.
    • (2001) Advances in Organizational Justice , pp. 89-118
    • Bies, R.J.1
  • 11
    • 32144454082 scopus 로고    scopus 로고
    • The study of revenge in the workplace: Conceptual, ideological, and empirical issues
    • S. Fox & P. E. Spector, Washington, DC: American Psychological Association
    • Bies, R. J., & Tripp, T. M. (2005). The study of revenge in the workplace: Conceptual, ideological, and empirical issues. In S. Fox & P. E. Spector (Eds) Counterproductive work behavior: Investigations of actors and targets (pp. 65-81). Washington, DC: American Psychological Association.
    • (2005) Counterproductive Work Behavior: Investigations of Actors and Targets ( , pp. 65-81
    • Bies, R.J.1    Tripp, T.M.2
  • 12
    • 84863223429 scopus 로고    scopus 로고
    • Social support (Family and supervisor), work-family conflict, and burnout: Sex differences
    • Blanch, A., & Aluja, A. (2012). Social support (family and supervisor), work-family conflict, and burnout: Sex differences. Human Relations, 65, 811-833.
    • (2012) Human Relations , vol.65 , pp. 811-833
    • Blanch, A.1    Aluja, A.2
  • 14
    • 84880459932 scopus 로고    scopus 로고
    • The role of appraisals and emotions in understanding experiences of workplace incivility
    • Bunk, J. A., & Magley, V. J. (2013). The role of appraisals and emotions in understanding experiences of workplace incivility. Journal of Occupational Health Psychology, 18, 87-105.
    • (2013) Journal of Occupational Health Psychology , vol.18 , pp. 87-105
    • Bunk, J.A.1    Magley, V.J.2
  • 15
    • 78650228672 scopus 로고    scopus 로고
    • Toxic work environments: What helps and what hurts
    • Chamberlain, L. J., & Hodson, R. (2010). Toxic work environments: What helps and what hurts. Sociological Perspectives, 53, 455-478.
    • (2010) Sociological Perspectives , vol.53 , pp. 455-478
    • Chamberlain, L.J.1    Hodson, R.2
  • 16
    • 84867796200 scopus 로고    scopus 로고
    • Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
    • Choi, S., Cheong, K., & Feinberg, R. A. (2012). Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers. Managing Service Quality, 22, 492-516.
    • (2012) Managing Service Quality , vol.22 , pp. 492-516
    • Choi, S.1    Cheong, K.2    Feinberg, R.A.3
  • 17
    • 0030306032 scopus 로고    scopus 로고
    • Predictors of stress amongst social workers: An empirical study
    • Collings, J. A., & Murray, P. J. (1996). Predictors of stress amongst social workers: An empirical study. British Journal of Social Work, 26, 375-387.
    • (1996) British Journal of Social Work , vol.26 , pp. 375-387
    • Collings, J.A.1    Murray, P.J.2
  • 18
    • 38049176902 scopus 로고    scopus 로고
    • Unseen injustice: Incivility as modern discrimination in organizations
    • Cortina, L. M. (2008). Unseen injustice: Incivility as modern discrimination in organizations. The Academy of Management Review, 33, 55-75
    • (2008) The Academy of Management Review , vol.33 , pp. 55-75
    • Cortina, L.M.1
  • 20
    • 84855170376 scopus 로고    scopus 로고
    • Workplace aggression: The effects of harassment on job burnout and turnover intentions. Work
    • Deery, S., Walsh, J., & Guest, D. (2011). Workplace aggression: The effects of harassment on job burnout and turnover intentions. Work, Employment & Society, 25, 742-759.
    • (2011) Employment & Society , vol.25 , pp. 742-759
    • Deery, S.1    Walsh, J.2    Guest, D.3
  • 22
    • 57149112743 scopus 로고    scopus 로고
    • Social support and coping as mediators or moderators of the impact of work stressors on burnout in intellectual disability support staff
    • Devereux, J. M., Hastings, R. P., Noone, S. J., Firth, A., & Totsika, V. (2009). Social support and coping as mediators or moderators of the impact of work stressors on burnout in intellectual disability support staff. Research in Developmental Disabilities, 30, 367-377.
    • (2009) Research in Developmental Disabilities , vol.30 , pp. 367-377
    • Devereux, J.M.1    Hastings, R.P.2    Noone, S.J.3    Firth, A.4    Totsika, V.5
  • 24
    • 0036016127 scopus 로고    scopus 로고
    • Social undermining and social support in the workplace
    • Duffy, M. K., Ganster, D., & Pagon, M. (2002). Social undermining and social support in the workplace. Academy of Management Journal, 45, 331-351.
    • (2002) Academy of Management Journal , vol.45 , pp. 331-351
    • Duffy, M.K.1    Ganster, D.2    Pagon, M.3
  • 26
    • 0021529587 scopus 로고
    • Moderating effect of social support on the stress-burnout relationship
    • Etzion, D. (1984). Moderating effect of social support on the stress-burnout relationship. Journal of Applied Psychology, 69, 615-22.
    • (1984) Journal of Applied Psychology , vol.69 , pp. 615-622
    • Etzion, D.1
  • 27
    • 79958727316 scopus 로고    scopus 로고
    • Toward a unified model of human motivation
    • Forbes, D. L. (2011). Toward a unified model of human motivation. Review of General Psychology, 15, 85-98.
    • (2011) Review of General Psychology , vol.15 , pp. 85-98
    • Forbes, D.L.1
  • 29
    • 10044288370 scopus 로고    scopus 로고
    • The impact of administrative support on prison treatment staffburnout: An exploratory study
    • Garland, B. (2004). The impact of administrative support on prison treatment staffburnout: An exploratory study. The Prison Journal, 84, 4, 452-471.
    • (2004) The Prison Journal , vol.84 , Issue.4 , pp. 452-471
    • Garland, B.1
  • 30
    • 70349561462 scopus 로고    scopus 로고
    • Supervisor support as a predictor of burnout and therapeutic self-efficacy in therapists working in ABA schools
    • Gibson, J. A., Grey, I. M., & Hastings, R. P. (2009). Supervisor support as a predictor of burnout and therapeutic self-efficacy in therapists working in ABA schools. Journal of Autism and Developmental Disorders, 39, 1024-1030.
    • (2009) Journal of Autism and Developmental Disorders , vol.39 , pp. 1024-1030
    • Gibson, J.A.1    Grey, I.M.2    Hastings, R.P.3
  • 32
    • 8144222563 scopus 로고    scopus 로고
    • The customer is not always right: Customer aggression and emotion regulation of service employees
    • Grandey, A. A., Dickter, D. N., & Sin, H. P. (2004). The customer is not always right: Customer aggression and emotion regulation of service employees. Journal of Organizational Behavior, 25, 397-418.
    • (2004) Journal of Organizational Behavior , vol.25 , pp. 397-418
    • Grandey, A.A.1    Dickter, D.N.2    Sin, H.P.3
  • 33
    • 43449090672 scopus 로고    scopus 로고
    • School climate factors relating to teacher burnout: A mediator model
    • Grayson, J. L., & Alvarez, H. K. (2008). School climate factors relating to teacher burnout: A mediator model. Teaching and Teacher Education, 24, 1349-1363.
    • (2008) Teaching and Teacher Education , vol.24 , pp. 1349-1363
    • Grayson, J.L.1    Alvarez, H.K.2
  • 34
    • 33748662455 scopus 로고    scopus 로고
    • Sources of social support and burnout: A meta-analytic test of the conservation of resources model
    • Halbesleben, J. R. (2006). Sources of social support and burnout: A meta-analytic test of the conservation of resources model. Journal of Applied Psychology, 91, 1134-1145.
    • (2006) Journal of Applied Psychology , vol.91 , pp. 1134-1145
    • Halbesleben, J.R.1
  • 35
    • 33846317076 scopus 로고    scopus 로고
    • Emotional exhaustion and job performance: The mediating role of motivation
    • Halbesleben, J. R., & Bowler, W. M. (2007). Emotional exhaustion and job performance: The mediating role of motivation. Journal of Applied Psychology, 92, 93-106.
    • (2007) Journal of Applied Psychology , vol.92 , pp. 93-106
    • Halbesleben, J.R.1    Bowler, W.M.2
  • 36
    • 79953051385 scopus 로고    scopus 로고
    • Incivility, social undermining, bullying… Oh my!: A call to reconcile constructs within workplace aggression research
    • Hershcovis, M. S. (2011). “Incivility, social undermining, bullying… oh my!”: A call to reconcile constructs within workplace aggression research. Journal of Organizational Behavior, 32, 499-519.
    • (2011) Journal of Organizational Behavior , vol.32 , pp. 499-519
    • Hershcovis, M.S.1
  • 37
    • 72449140612 scopus 로고    scopus 로고
    • Towards a multi-foci approach to workplace aggression: A meta-analytic review of outcomes from different perpetrators
    • Hershcovis, M. S., & Barling, J. (2010). Towards a multi-foci approach to workplace aggression: A meta-analytic review of outcomes from different perpetrators. Journal of Organizational Behavior, 31, 24-44.
    • (2010) Journal of Organizational Behavior , vol.31 , pp. 24-44
    • Hershcovis, M.S.1    Barling, J.2
  • 40
    • 0024632747 scopus 로고
    • Conservation of resources
    • Hobfoll, S. E. (1989). Conservation of resources. American Psychologist, 44, 513-524.
    • (1989) American Psychologist , vol.44 , pp. 513-524
    • Hobfoll, S.E.1
  • 41
    • 0002721635 scopus 로고
    • Conservation of resources: A general stress theory applied to burnout
    • W. B. Schaufeli, C. Maslach, & T. Marek (Eds.), Washington, DC: Taylor and Francis
    • Hobfoll, S. E., & Freedy, J. (1993). Conservation of resources: A general stress theory applied to burnout. In W. B. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional burnout: Recent developments in theory and research(pp. 115-129). Washington, DC: Taylor and Francis.
    • (1993) Professional Burnout: Recent Developments in Theory and Research , pp. 115-129
    • Hobfoll, S.E.1    Freedy, J.2
  • 42
    • 10044264340 scopus 로고    scopus 로고
    • Stressors, burnout and social support: Nurses in acute mental health settings
    • Jenkins, R., & Elliott, P. (2004). Stressors, burnout and social support: Nurses in acute mental health settings. Journal of Advanced Nursing, 48, 622-631.
    • (2004) Journal of Advanced Nursing , vol.48 , pp. 622-631
    • Jenkins, R.1    Elliott, P.2
  • 43
  • 45
    • 58749095144 scopus 로고    scopus 로고
    • Customer incivility as a social stressor: The role of race and racial identity for service employees
    • Kern, J. H., & Grandey, A. A. (2009). Customer incivility as a social stressor: The role of race and racial identity for service employees. Journal of Occupational Health Psychology, 14, 46-57.
    • (2009) Journal of Occupational Health Psychology , vol.14 , pp. 46-57
    • Kern, J.H.1    Grandey, A.A.2
  • 46
    • 77957279934 scopus 로고    scopus 로고
    • Exploring the relationship between social support and job burnout among correctional staff
    • Lambert, E., Altheimer, I., & Hogan, N. (2010). Exploring the relationship between social support and job burnout among correctional staff. Criminal Justice and Behavior, 37, 1217-1236.
    • (2010) Criminal Justice and Behavior , vol.37 , pp. 1217-1236
    • Lambert, E.1    Altheimer, I.2    Hogan, N.3
  • 47
    • 84862198006 scopus 로고    scopus 로고
    • Examining the relationship between supervisor and management trust and job burnout among correctional staff
    • Lambert, E. G., Hogan, N. L., Barton-Bellessa, S. M., & Jiang, S. (2012). Examining the relationship between supervisor and management trust and job burnout among correctional staff. Criminal Justice and Behavior, 39, 938-957.
    • (2012) Criminal Justice and Behavior , vol.39 , pp. 938-957
    • Lambert, E.G.1    Hogan, N.L.2    Barton-Bellessa, S.M.3    Jiang, S.4
  • 48
    • 75449092891 scopus 로고    scopus 로고
    • New graduate burn out: The impact of professional practice environment, workplace civility, and empowerment
    • Laschinger, H. K., Finegan, J., & Wilk, P. (2009a). New graduate burn out: The impact of professional practice environment, workplace civility, and empowerment. Nursing, 27, 377-384.
    • (2009) Nursing , vol.27 , pp. 377-384
    • Laschinger, H.K.1    Finegan, J.2    Wilk, P.3
  • 49
    • 65349090064 scopus 로고    scopus 로고
    • Workplace empowerment, incivility, and burnout: Impact on staffnurse recruitment and retention outcomes
    • Laschinger, H. K., Leiter, M., Day, A., & Gilin, D. (2009b). Workplace empowerment, incivility, and burnout: Impact on staffnurse recruitment and retention outcomes. Journal of Nursing Management, 17, 302-311.
    • (2009) Journal of Nursing Management , vol.17 , pp. 302-311
    • Laschinger, H.K.1    Leiter, M.2    Day, A.3    Gilin, D.4
  • 51
    • 0036626357 scopus 로고    scopus 로고
    • Predictors and outcomes of workplace violence and aggression
    • LeBlanc, M. M., & Kelloway, E. K. (2002). Predictors and outcomes of workplace violence and aggression. Journal of Applied Psychology, 87, 444-453.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 444-453
    • Leblanc, M.M.1    Kelloway, E.K.2
  • 52
    • 0002245020 scopus 로고
    • Burnout as a developmental process: Consideration of models
    • W. Schaufeli, C. Maslach, & T. Marek, Washington: Taylor & Francis
    • Leiter, M. P. (1993). Burnout as a developmental process: Consideration of models. In W. Schaufeli, C. Maslach, & T. Marek (Eds), Professional burnout: Recent developments in theory and research(pp. 237-250). Washington: Taylor & Francis.
    • (1993) Professional Burnout: Recent Developments in Theory and Research , pp. 237-250
    • Leiter, M.P.1
  • 54
    • 84986637287 scopus 로고
    • The impact of interpersonal environment on burnout and organizational commitment
    • Leiter, M. P., & Maslach, C. (1988). The impact of interpersonal environment on burnout and organizational commitment. Journal of Organizational Behavior, 9, 297-308.
    • (1988) Journal of Organizational Behavior , vol.9 , pp. 297-308
    • Leiter, M.P.1    Maslach, C.2
  • 56
    • 36148988418 scopus 로고    scopus 로고
    • Areas of worklife: A structured approach to organizational predictors of job burnout
    • P. L. Perrewe & D. C. Ganster (Eds.), Oxford: Elsevier
    • Leiter, M. P., & Maslach, C. (2004). Areas of worklife: A structured approach to organizational predictors of job burnout. In P. L. Perrewe & D. C. Ganster (Eds.), Research in occupational stress and well-being(Vol. 3, 91-134). Oxford: Elsevier.
    • (2004) Research in Occupational Stress and Well-Being , vol.3 , pp. 91-134
    • Leiter, M.P.1    Maslach, C.2
  • 57
    • 82855170807 scopus 로고    scopus 로고
    • The impact of civility interventions on employee social behavior, distress, and attitudes
    • Leiter, M. P., Laschinger, H. K., Day, A., & Gilin-Oore, D. (2011). The impact of civility interventions on employee social behavior, distress, and attitudes. Journal of Applied Psychology, 96, 1258-1274.
    • (2011) Journal of Applied Psychology , vol.96 , pp. 1258-1274
    • Leiter, M.P.1    Laschinger, H.K.2    Day, A.3    Gilin-Oore, D.4
  • 58
    • 84875920877 scopus 로고    scopus 로고
    • Getting better and staying better: Assessing civility, incivility, distress and job attitudes one year after a civility intervention
    • Leiter, M. P., Day, A., Gilin-Oore, D., & Laschinger, H. K. (2012a). Getting better and staying better: Assessing civility, incivility, distress and job attitudes one year after a civility intervention. Journal of Occupational Health Psychology17, 425-434.
    • (2012) Journal of Occupational Health Psychology , vol.17 , pp. 425-434
    • Leiter, M.P.1    Day, A.2    Gilin-Oore, D.3    Laschinger, H.K.4
  • 60
    • 38949163341 scopus 로고    scopus 로고
    • Personal and workgroup incivility. Impact on work and health outcomes
    • Lim, S., Cortina, L. M., & Magley, V., J. (2008). Personal and workgroup incivility. Impact on work and health outcomes. Journal of Applied Psychology, 93, 95-107.
    • (2008) Journal of Applied Psychology , vol.93 , pp. 95-107
    • Lim, S.1    Cortina, L.M.2    Magley, V.3
  • 61
    • 71849106858 scopus 로고    scopus 로고
    • Mind your E-manners: Impact of cyber incivility on employees’ work attitude and behavior
    • Lim, V. K., & Teo, T. S. (2009). Mind your E-manners: Impact of cyber incivility on employees’ work attitude and behavior. Information & Management, 46, 419-425.
    • (2009) Information & Management , vol.46 , pp. 419-425
    • Lim, V.K.1    Teo, T.S.2
  • 62
    • 0001954606 scopus 로고
    • Burned-out
    • Maslach, C. (1976). Burned-out. Human Behavior, 9, 16-22.
    • (1976) Human Behavior , vol.9 , pp. 16-22
    • Maslach, C.1
  • 63
    • 0001999536 scopus 로고
    • Burnout: A multidimensional perspective
    • W. B. Schaufeli, C. Maslach, & T. Marek (Eds.), Washington, DC: Taylor & Francis
    • Maslach, C. (1993). Burnout: A multidimensional perspective. In W. B. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional burnout: Recent developments in theory and research(19-32). Washington, DC: Taylor & Francis.
    • (1993) Professional Burnout: Recent Developments in Theory and Research , pp. 19-32
    • Maslach, C.1
  • 68
    • 84855696144 scopus 로고    scopus 로고
    • Making a significant difference with burnout interventions: Research and practitioner collaboration
    • Maslach, C., Leiter, M. P., & Jackson, S. E. (2012). Making a significant difference with burnout interventions: Research and practitioner collaboration. Journal of Organizational Behavior, 33, 296-300.
    • (2012) Journal of Organizational Behavior , vol.33 , pp. 296-300
    • Maslach, C.1    Leiter, M.P.2    Jackson, S.E.3
  • 69
    • 33744898801 scopus 로고    scopus 로고
    • Burnout and risk of cardiovascular disease: Evidence, possible causal paths, and promising research directions
    • Melamed, S., Shirom, A., Toker, S., Berliner, S., & Shapira, I. (2006). Burnout and risk of cardiovascular disease: Evidence, possible causal paths, and promising research directions. Psychological Bulletin, 132, 327-353.
    • (2006) Psychological Bulletin , vol.132 , pp. 327-353
    • Melamed, S.1    Shirom, A.2    Toker, S.3    Berliner, S.4    Shapira, I.5
  • 71
    • 78650217337 scopus 로고    scopus 로고
    • Testing a moderated mediational model of workgroup incivility: The roles of organizational trust and group regard
    • Miner-Rubino, K., & Reed, W. D. (2010). Testing a moderated mediational model of workgroup incivility: The roles of organizational trust and group regard. Journal of Applied Social Psychology, 40, 3148-3168.
    • (2010) Journal of Applied Social Psychology , vol.40 , pp. 3148-3168
    • Miner-Rubino, K.1    Reed, W.D.2
  • 72
    • 84874041334 scopus 로고    scopus 로고
    • Employees’ behavioral reactions to supervisor aggression: An examination of individual and situational factors
    • Mitchell, M. S., & Ambrose, M. L. (2012). Employees’ behavioral reactions to supervisor aggression: An examination of individual and situational factors. Journal of Applied Psychology, 97, 1148-1170.
    • (2012) Journal of Applied Psychology , vol.97 , pp. 1148-1170
    • Mitchell, M.S.1    Ambrose, M.L.2
  • 73
    • 33845511405 scopus 로고    scopus 로고
    • Measuring exposure to bullying at work: The validity and advantages of the latent class cluster approach
    • Notelaers, G., Einarsen, S., De Witte, H., & Vermunt, J. K. (2006). Measuring exposure to bullying at work: The validity and advantages of the latent class cluster approach. Work & Stress, 20, 289-302.
    • (2006) Work & Stress , vol.20 , pp. 289-302
    • Notelaers, G.1    Einarsen, S.2    De Witte, H.3    Vermunt, J.K.4
  • 75
    • 70349187350 scopus 로고    scopus 로고
    • Civility, Respect, Engagement in the Workforce (CREW): Nationwide organization development intervention at Veterans Health Administration
    • Osatuke, K., Mohr, D., Ward, C., Moore, S.C., Dyrenforth, S., & Belton, L. (2009). Civility, Respect, Engagement in the Workforce (CREW): Nationwide organization development intervention at Veterans Health Administration. Journal of Applied Behavioral Science, 45, 384-410.
    • (2009) Journal of Applied Behavioral Science , vol.45 , pp. 384-410
    • Osatuke, K.1    Mohr, D.2    Ward, C.3    Moore, S.C.4    Dyrenforth, S.5    Belton, L.6
  • 76
    • 64049104584 scopus 로고    scopus 로고
    • Overlooked but not untouched: How rudeness reduces onlookers’ performance on routine and creative tasks
    • Porath, C. L., & Erez, A. (2009). Overlooked but not untouched: How rudeness reduces onlookers’ performance on routine and creative tasks. Organizational Behavior and Human Decision Processes, 109, 29-44.
    • (2009) Organizational Behavior and Human Decision Processes , vol.109 , pp. 29-44
    • Porath, C.L.1    Erez, A.2
  • 78
    • 84970217147 scopus 로고
    • Social support, home/work stress, and burnout: Who can help?
    • Ray, E. B., & Miller, K. I. (1994). Social support, home/work stress, and burnout: Who can help? The Journal of Applied Behavioral Science, 30, 357-373.
    • (1994) The Journal of Applied Behavioral Science , vol.30 , pp. 357-373
    • Ray, E.B.1    Miller, K.I.2
  • 79
    • 0032218162 scopus 로고    scopus 로고
    • Monkey see, monkey do: The influence of work groups on the antisocial behavior of employees
    • Robinson, S. L., & O’Leary-Kelly, A. M. (1998). Monkey see, monkey do: The influence of work groups on the antisocial behavior of employees. Academy of Management Journal, 41, 658-672.
    • (1998) Academy of Management Journal , vol.41 , pp. 658-672
    • Robinson, S.L.1    O’leary-Kelly, A.M.2
  • 80
    • 0023339955 scopus 로고
    • Job-related stress, social support, and burnout among classroom teachers
    • Russell, D. W., Altmaier, E., & Van Velzen, D. (1987). Job-related stress, social support, and burnout among classroom teachers. The Journal of Applied Psychology, 72, 269-74.
    • (1987) The Journal of Applied Psychology , vol.72 , pp. 269-274
    • Russell, D.W.1    Altmaier, E.2    Van Velzen, D.3
  • 81
    • 0033634075 scopus 로고    scopus 로고
    • The impact of social support on salesperson burnout and burnout components
    • Sand, G., & Miyazaki, A. D. (2000). The impact of social support on salesperson burnout and burnout components. Psychology & Marketing, 17, 13-26.
    • (2000) Psychology & Marketing , vol.17 , pp. 13-26
    • Sand, G.1    Miyazaki, A.D.2
  • 82
    • 0141480891 scopus 로고    scopus 로고
    • Harassment as a predictor of job burnout in correctional officers
    • Savicki, V., Cooley, E., & Gjesvold, J. (2003). Harassment as a predictor of job burnout in correctional officers. Criminal Justice and Behavior, 30, 602-619.
    • (2003) Criminal Justice and Behavior , vol.30 , pp. 602-619
    • Savicki, V.1    Cooley, E.2    Gjesvold, J.3
  • 86
    • 31944443478 scopus 로고    scopus 로고
    • Reflections on the study of burnout
    • Shirom, A. (2005). Reflections on the study of burnout. Work & Stress, 19, 263-270.
    • (2005) Work & Stress , vol.19 , pp. 263-270
    • Shirom, A.1
  • 88
    • 78549270775 scopus 로고    scopus 로고
    • How rude! Emotional labor as a mediator between customer incivility and employee outcomes
    • Sliter, M., Jex, S., Wolford, K., & McInnerney, J. (2010). How rude! Emotional labor as a mediator between customer incivility and employee outcomes. Journal of Occupational Health Psychology, 15, 468-481.
    • (2010) Journal of Occupational Health Psychology , vol.15 , pp. 468-481
    • Sliter, M.1    Jex, S.2    Wolford, K.3    McInnerney, J.4
  • 89
    • 84855500816 scopus 로고    scopus 로고
    • Unfair treatment in the workplace and worker well-being: The role of coworker support in a service work environment
    • Sloan, M. M. (2012). Unfair treatment in the workplace and worker well-being: The role of coworker support in a service work environment. Work and Occupations, 39, 3-34.
    • (2012) Work and Occupations , vol.39 , pp. 3-34
    • Sloan, M.M.1
  • 90
    • 84955681006 scopus 로고    scopus 로고
    • Table 282-0026-Labour force survey estimates (LFS), by actual hours worked, class of worker, National Occupational Classification for Statistics (NOC-S) and sex, annual (persons unless otherwise noted, accessed 19 December 2013
    • Statistics Canada. (2011). Table 282-0026-Labour force survey estimates (LFS), by actual hours worked, class of worker, National Occupational Classification for Statistics (NOC-S) and sex, annual (persons unless otherwise noted). CANSIM (database). Online version: http://www.statcan.gc.ca/pub/71-001-x/71-001-x2012002-eng.pdf (accessed 19 December 2013).
    • (2011) CANSIM
    • Statistics Canada1
  • 91
    • 84879586052 scopus 로고    scopus 로고
    • Interpersonal mistreatment at work and burnout among teachers
    • Sulea, C., Filipescu, R., Horga, A., Orţan, C., & Fischmann, G. (2012). Interpersonal mistreatment at work and burnout among teachers. Cognition, Brain, Behavior: An Interdisciplinary Journal, 16, 553-570.
    • (2012) Cognition , vol.16 , pp. 553-570
    • Sulea, C.1    Filipescu, R.2    Horga, A.3    Orţan, C.4    Fischmann, G.5
  • 92
    • 0035621630 scopus 로고    scopus 로고
    • Mental health outcomes of job stress among Chinese teachers: Role of stress resource factors and burnout
    • Tang, C. S. K., Au, W. T., Schwarzer, R., & Schmitz, G. (2001). Mental health outcomes of job stress among Chinese teachers: Role of stress resource factors and burnout. Journal of Organizational behavior, 22, 887-901.
    • (2001) Journal of Organizational Behavior , vol.22 , pp. 887-901
    • Tang, C.1    Au, W.T.2    Schwarzer, R.3    Schmitz, G.4
  • 93
    • 0034340873 scopus 로고    scopus 로고
    • Consequences of abusive supervision
    • Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43, 178-190.
    • (2000) Academy of Management Journal , vol.43 , pp. 178-190
    • Tepper, B.J.1
  • 94
    • 34248650134 scopus 로고    scopus 로고
    • Abusive supervision in work organizations: Review, synthesis, and research agenda
    • Tepper, B. J. (2007). Abusive supervision in work organizations: Review, synthesis, and research agenda. Journal of Management, 33, 261-289.
    • (2007) Journal of Management , vol.33 , pp. 261-289
    • Tepper, B.J.1
  • 95
    • 84888151314 scopus 로고    scopus 로고
    • The impact of job crafting on job demands, job resources, and well-being
    • Tims, M., Bakker, A. B., & Derks, D. (2013). The impact of job crafting on job demands, job resources, and well-being. Journal of Occupational Health Psychology, 18, 230.
    • (2013) Journal of Occupational Health Psychology , vol.18 , pp. 230
    • Tims, M.1    Bakker, A.B.2    Derks, D.3
  • 96
    • 0002648465 scopus 로고    scopus 로고
    • Role stressors, burnout, mediators, and job satisfaction: A stress-strain-outcome model and an empirical test
    • Um, M. Y., & Harrison, D. F. (1998). Role stressors, burnout, mediators, and job satisfaction: A stress-strain-outcome model and an empirical test. Social Work Research, 22, 100-115.
    • (1998) Social Work Research , vol.22 , pp. 100-115
    • Um, M.Y.1    Harrison, D.F.2
  • 97
    • 77957665602 scopus 로고    scopus 로고
    • The role of job demands and emotional exhaustion in the relationship between customer and employee incivility
    • Van Jaarsveld, D. D., Walker, D. D., & Skarlicki, D. P. (2010). The role of job demands and emotional exhaustion in the relationship between customer and employee incivility. Journal of Management, 36, 1486-1504.
    • (2010) Journal of Management , vol.36 , pp. 1486-1504
    • Van Jaarsveld, D.D.1    Walker, D.D.2    Skarlicki, D.P.3
  • 98
    • 0036821236 scopus 로고    scopus 로고
    • Anxiety, burnout and coping styles in general hospital staffexposed to workplace aggression: A cyclical model of burnout and vulnerability to aggression
    • Winstanley, S., & Whittington, R. (2002). Anxiety, burnout and coping styles in general hospital staffexposed to workplace aggression: A cyclical model of burnout and vulnerability to aggression. Work & Stress, 16, 302-315.
    • (2002) Work & Stress , vol.16 , pp. 302-315
    • Winstanley, S.1    Whittington, R.2
  • 99
    • 62349127217 scopus 로고    scopus 로고
    • Abusive supervision and employee emotional exhaustion dispositional antecedents and boundaries
    • Wu, T. Y., & Hu, C. (2009). Abusive supervision and employee emotional exhaustion dispositional antecedents and boundaries. Group & Organization Management, 34, 143-169.
    • (2009) Group & Organization Management , vol.34 , pp. 143-169
    • Wu, T.Y.1    Hu, C.2
  • 100
    • 84867242049 scopus 로고    scopus 로고
    • The effects of workload, role ambiguity, and social support on burnout among social workers in Turkey
    • Yürür, S., & Sarikaya, M. (2012). The effects of workload, role ambiguity, and social support on burnout among social workers in Turkey. Administration in Social Work, 36, 457-478.
    • (2012) Administration in Social Work , vol.36 , pp. 457-478
    • Yürür, S.1    Sarikaya, M.2
  • 101
    • 78149341754 scopus 로고    scopus 로고
    • The personal and the political are feminist exploring the relationships among feminism, psychology, and political life
    • Zurbriggen, E. L., & Capdevila, R. (2010). The personal and the political are feminist exploring the relationships among feminism, psychology, and political life. Psychology of Women Quarterly, 34, 458-459.
    • (2010) Psychology of Women Quarterly , vol.34 , pp. 458-459
    • Zurbriggen, E.L.1    Capdevila, R.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.