Examining the Relationship Between Supervisor and Management Trust and Job Burnout Among Correctional Staff

Criminal Justice and Behavior

Volumn 39, Issue 7, 2012, Pages 938-957

  Lambert, Eric G ^a   Hogan, Nancy L ^b   Barton Bellessa, Shannon M ^c   Jiang, Shanhe ^d  

^a WAYNE STATE UNIVERSITY   (United States)

^b FERRIS STATE UNIVERSITY   (United States)

^c INDIANA STATE UNIVERSITY   (United States)

^d UNIVERSITY OF TOLEDO   (United States)

Author keywords

correctional staff; job burnout; management trust; prison staff; supervisor trust; trust

Indexed keywords

EID: 84862198006     PISSN: 00938548     EISSN: 15523594     Source Type: Journal    
DOI: 10.1177/0093854812439192     Document Type: Article

References (99)

1. Armstrong G.,Griffin M.Does the job matter? Comparing correlates of stress among treatment and correctional staff in prisons.Journal of Criminal Justice. 2004;32:577-592.
2. Avolio B.,Gardner W.,Walumbwa F.,Luthans F.,May D.Unlocking the mask: A look at the process by which authentic leaders impact follower attitudes and behaviors.Leadership Quarterly. 2004;15:801-823.
3. Bakker A.,Demerouti E.The jobs demand-resources model: State of the art.Journal of Managerial Psychology. 2007;22:309-328.
4. Belcastro P.,Gold R.,Grant J.Stress and burnout: Physiologic effects on correctional teachers.Criminal Justice and Behavior. 1982;9:387-395.
5. Berry W.Understanding regression assumptions. Beverly Hills, CA: Sage; 1993:.
6. Brough P.,Williams J.Managing occupational stress in a high-risk industry: Measuring the job demands of correctional officers.Criminal Justice and Behavior. 2007;34:555-567.
7. Butler J.Toward understanding and measuring conditions of trust: Evolution of conditions of trust inventory.Journal of Management. 1991;17:643-663.
8. Carlson J.,Anson R.,Thomas G.Correctional officer burnout and stress: Does gender matter?.Prison Journal. 2003;83:277-288.
9. Carlson J.,Thomas G.Burnout among prison caseworkers and correctional officers.Journal of Offender Therapy. 2006;43 (3): 19-34.
10. Chatterjee S.,Price B.Regression analysis by example. 1991). Regression analysis by example (2nd ed.). New York, NY: Wiley.New York, NY: Wiley; 1991:.
11. Cherniss C.Professional burnout in human service organizations. New York, NY: Praeger; 1980a:.
12. Cherniss C.Staff burnout: Job stress in the human services. Beverly Hills, CA: Sage; 1980b:.
13. Chughtai A.,Buckley F.Work engagement and its relationship with state and trait trust: A conceptual analysis.Journal of Behavioral and Applied Management. 2008;10:47-71.
14. Cieslak R.,Korczynska J.,Strelau J.,Kaczmarek M.Burnout predictors among prison officers: The moderating effect of temperamental endurance.Personality and Individual Differences. 2008;45:666-672.
15. Clark M.,Payne R.The nature and structure of workers' trust in management.Journal of Organizational Behavior. 1997;18:205-224.
16. Cordes C.,Dougherty T.A review and integration of research on job burnout.Academy of Management Review. 1993;18:621-656.
17. Dasgupta P.Trust: Making and breaking cooperative relations. Gambetta G., ed. Cambridge, MA: Basil Blackwell; 1988:49-72.
18. Deluga R.Supervisor trust building, leader-member exchange and organizational citizenship behaviour.Journal of Occupational and Organizational Psychology. 1994;67:315-326.
19. Demerouti E.,Bakker A.,Nachreiner F.,Schaufeli W.The jobs demands-resources model of burnout.Journal of Applied Psychology. 2001;86:499-512.
20. Demerouti E.,Bakker A.,Vardakou I.,Kantas A.The convergent validity of two burnout instruments.European Journal of Psychological Assessment. 2002;18:296-307.
21. Dignam J.,Barrera M.,West S.Occupational stress, social support, and burnout among correctional officers.American Journal of Community Psychology. 1986;14:177-193.
22. Dollard M.,Winefield A.A test of the demand-control/support model of work stress in correctional officers.Journal of Occupational Health Psychology. 1998;3:243-264.
23. Dollard M.,Winefield H.,Winefield A.Occupational strain and efficacy in human service workers: When the rescuer becomes the victim. Dordrecht, Netherlands: Kluwer Academic; 2001:.
24. Drory A.,Shamir B.Effects of organizational and life variables on job satisfaction and burnout.Group and Organization Studies. 1988;13:441-455.
25. Eisenhardt K.Agency theory: An assessment and review.Academy of Management Review. 1989;14:57-74.
26. Folger R.,Cropanzano R.Organizational justice and human resource management. Thousand Oaks, CA: Sage; 1998:.
27. Freudenberger H.Staff burnout.Journal of Social Issues. 1974;30:159-165.
28. Freudenberger H.Burnout: The high cost of high achievement. Garden City, NY: Anchor Press; 1980:.
29. Fry B.Mastering public administration: From Max Weber to Dwight Waldo. Chatham, NJ: Chatham House; 1989:.
30. Garland B.Prison treatment staff burnout: Consequences, causes, and preventions.Corrections Today. 2002;64 (7): 116-121.
31. Garland B.The impact of administrative support on prison treatment staff burnout: An exploratory study.Prison Journal. 2004;84:452-471.
32. Garner B.,Knight K.,Simpson D.Burnout among corrections-based drug treatment staff.International Journal of Offender Therapy and Comparative Criminology. 2007;51:510-522.
33. Gerstein L.,Topp C.,Correll G.The role of the environment and person when predicting burnout among correctional personnel.Criminal Justice and Behavior. 1987;14:352-369.
34. Greenberg J.Reactions to procedural injustice in payment distributions: Do the means justify the ends?.Journal of Applied Psychology. 1987a;72:55-61.
35. Greenberg J.A taxonomy of organizational justice theories.Academy of Management Review. 1987b;12:9-22.
36. Greenberg J.Research in organizational behavior. Shaw B.Cummings L., ed. Greenwich, CT: JAI Press; 1990a:111-157.
37. Greenberg J.Organizational justice: Yesterday, today, and tomorrow.Journal of Management. 1990b;16:399-432.
38. Griffin G.,Hogan N.,Lambert E.,Tucker K,Baker D.The issue of job involvement, job stress, job satisfaction, and organizational commitment in the burnout of correctional staff: A preliminary examination.Criminal Justice and Behavior. 2010;37:239-255.
39. Halbesleben J.Sources of social support and burnout: A meta-analytic test of the conservation of resources model.Journal of Applied Psychology. 2006;91:1134-1145.
40. Harvey S.,Kelloway E.,Duncan-Leiper L.Trust in management as a buffer of the relationships between overload and strain.Journal of Occupational Health Psychology. 2003;8:306-315.
41. Kahn R.Job burnout: Prevention and remedies.Public Welfare. 1978;36:61-63.
42. Kane T.,Saylor W.,Nacci P.Management strategies, morale, and staff turnover. Washington, DC: U.S. Department of Justice, Federal Bureau of Prisons; n.d.:.
43. Karasek R.Job demands, job decision latitude, and mental strain: Implications for job redesign.Administrative Science Quarterly. 1979;24:285-308.
44. Keinan G.,Malach-Pines A.Stress and burnout among prison personnel: Sources, outcomes, and intervention strategies.Criminal Justice and Behavior. 2007;34:380-398.
45. Konovsky M.,Pugh S.Citizenship behavior and social exchange.Academy of Management Journal. 1994;37:656-669.
46. Korsgaard M.,Schweiger D.,Sapienza H.Building commitment, attachment, and trust in strategic decision-making teams: The role of procedural justice.Academy of Management Journal. 1995;38:60-84.
47. Kramer R.Trust and distrust in organizations: Emerging perspectives, enduring questions.Annual Review of Psychology. 1999;50:569-599.
48. Lambert E.Justice in corrections: An exploratory study of the impact of organizational justice on correctional staff.Journal of Criminal Justice. 2003;31:155-168.
49. Lambert E.,Hogan N.A test of the importation and work environment models: The effects of work ethic, importance of money, and management views on the job satisfaction and organizational commitment of correctional staff.Journal of Crime and Justice. 2009;32:61-92.
50. Lambert E.,Hogan N.Work-family conflict and job burnout among correctional staff.Psychological Reports. 2010;106:19-26.
51. Lambert E.,Hogan N.,Altheimer I.An exploratory examination of the consequences of burnout in terms of life satisfaction, turnover intent, and absenteeism among private correctional staff.Prison Journal. 2010;90:94-114.
52. Lambert E.,Hogan N.,Jiang S.A preliminary examination of the relationship between organizational structure and emotional burnout among correctional staff.Howard Journal of Criminal Justice. 2010;49:125-146.
53. Lambert E.,Hogan N.,Jiang S.,Elechi O.,Benjamin B.,Morris A.,Laux J.,Dupuy P.The relationship among distributive and procedural justice and correctional life satisfaction, burnout, and turnover intent: An exploratory study.Journal of Criminal Justice. 2010;8:7-16.
54. Lambert E.,Hogan N.,Jiang S.,Jenkins M.I am fried: The issues of stressors and burnout among correctional staff.Corrections Compendium. 2009;34 (2): 16-23.
55. Lambert E.,Jiang S.,Hogan N.The issue of trust in shaping the job stress, job satisfaction, and organizational commitment of correctional staff.Professional Issues in Criminal Justice. 2008;3 (4): 37-64.
56. Lee R.,Ashford B.A meta-analytic examination of the correlates of the three dimensions of job burnout.Journal of Applied Psychology. 1996;81:123-133.
57. Lewicki R.,McAllister D.,Bies R.Trust and distrust: New relationships and realities.Academy of Management Review. 1998;23:438-458.
58. Likert R.The human organization: Its management and value. New York, NY: Harper and Row; 1967:.
59. Lindquist C.,Whitehead J.Burnout, job stress, and job satisfaction among southern correctional officers: Perceptions and causal factors.Journal of Offender Counseling, Services, and Rehabilitation. 1986;10 (4): 5-26.
60. Liou K.Role stress and job stress among detention care workers.Criminal Justice and Behavior. 1995;22:435-436.
61. Maruyama G.Basics of structural equation modeling. Thousand Oaks, CA: Sage; 1998:.
62. Maslach C.Job burnout: How people cope.Public Welfare. 1978;36:56-58.
63. Maslach C.Job burnout: New directions in research and intervention.Current Directions in Psychological Science. 2003;12:189-192.
64. Maslach C.,Jackson S.The measurement of experienced burnout.Journal of Occupational Behaviour. 1981;2:99-113.
65. Maslach C.,Jackson S.Applied social psychology annual. Oskamp S., ed. Beverly Hills, CA: Sage; 1984:135-153.
66. Maslach C.,Leiter M.The truth about burnout. San Francisco, CA: Jossey-Bass; 1997:.
67. Maslach C.,Schaufeli W.,Leiter M.Job burnout.Annual Review of Psychology. 2001;52:397-422.
68. Masterson S.,Lewis K.,Goldman B.,Taylor M.Integrating justice and social exchange: The different effects of fair procedures and treatments on work relationships.Academy of Management Journal. 2000;43:738-748.
69. Mayer R.,Davis J.The effect of the performance appraisal system on trust for management: A field quasi-experiment.Journal of Applied Psychology. 1999;84:123-136.
70. Mayer R.,Davis J.,Schoorman F.An integrative model of organizational trust.Academy of Management Review. 1995;20:709-734.
71. McAllister D.Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations.Academy of Management Journal. 1995;38:24-59.
72. Mishra A.Trust in organizations. Kramer R.Tyler T., ed. Newbury Park, CA: Sage; 1996:261-287.
73. Mooradian T.,Renzl B.,Metzler K.Who trusts? Personality, trust, and knowledge sharing.Management Learning. 2006;37:523-540.
74. Morgan R.,Van Haveren R.,Pearson C.Correctional officer burnout: Further analysis.Criminal Justice and Behavior. 2002;29:144-160.
75. Mulki J.,Jaramillo J.,Locander W.Effect of ethical climate on turnover intention: Linking attitudinal and stress theory.Journal of Business Ethics. 2008;78:559-574.
76. Neveu J.Jailed resources: Conservation of resources theory as applied to burnout among prison guards.Journal of Organizational Behaviour. 2007;28:21-42.
77. Pines A.,Kafry D.Occupational tedium in the social services.Social Work. 1978;23:499-507.
78. Pines A.,Keinan G.Stress and burnout: The significant difference.Personality and Individual Differences. 2005;39:625-635.
79. Poghosyan L.,Aiken L.,Sloane D.Factor structure of the Maslach Burnout Inventory: An analysis of data from large scale cross-sectional surveys of nurses from eight countries.International Journal of Nursing Studies. 2009;46:894-902.
80. Robinson S.Trust and breach of the psychological contract.Administrative Science Quarterly. 1996;41:574-599.
81. Rotter J.A new scale for the measurement of interpersonal trust.Journal of Personality. 1967;35:651-665.
82. Rousseau D.Psychological and implied contracts in organizations.Employee Responsibilities and Rights Journal. 1989;2:121-139.
83. Rousseau D.,Sikin S.,Burt R.,Camerer C.Not so different after all: A cross-discipline view of trust.Academy of Management Journal. 1998;23:293-404.
84. Salamon S.,Robinson S.Trust that binds: The impact of collective felt trust on organizational performance.Journal of Applied Psychology. 2008;93:593-601.
85. Sapienza H.,Korsgaard M.Managing investor relations: The impact of procedural justice in establishing and sustaining investor support.Academy of Management Journal. 1996;39:544-574.
86. Savicki V.,Cooley E.,Gjesvold J.Harassment as a predictor of job burnout in corrections officers.Criminal Justice and Behavior. 2003;30:602-619.
87. Schaufeli W.,Peeters M.Job stress and burnout among correctional officers: A literature review.International Journal of Stress Management. 2000;7:19-48.
88. Schaufeli W.,Salanova M.Research in social issues in management. Gilliland S.Steiner D.Skarlicki D., ed. Greenwich, CT: Information Age; 2007:135-177.
89. Schoorman F.,Mayer R.,Davis J.An integrative model of organizational trust: Past, present, and future.Academy of Management Review. 2007;32:344-354.
90. Shamir B.,Drory A.Occupational tedium among prison officers.Criminal Justice and Behavior. 1982;9:79-99.
91. Stohr M.,Lovrich N.,Monke B.,Zupan L.Staff management in correctional institutions: Comparing DiIulio's "control model" and "employee investment model" outcomes in five jails.Justice Quarterly. 1994;11:471-497.
92. Tabachnick B.,Fidell L.Using multivariate statistics. 1996). Using multivariate statistics (3rd ed.). New York, NY: Harper Collins.New York, NY: Harper Collins; 1996:.
93. Tyler T.,Lind E.Advances in experimental social psychology. Zanna M., ed. New York, NY: Academic Press; 1992:115-191.
94. Whitehead J.Burnout in probation and corrections. New York, NY: Praeger; 1989:.
95. Whitehead J.,Lindquist C.Correctional officer job burnout: A path model.Journal of Research in Crime and Delinquency. 1986;23:23-42.
96. Whitener E.,Brodt S.,Korsgaard M.,Werner J.Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior.Academy of Management Review. 1998;23:513-530.
97. Wong C.,Cummings G.The influence of authentic leadership behaviors on trust and work outcomes of health care staff.Journal of Leadership Studies. 2009;3:6-23.
98. Zand D.Trust and managerial problem solving.Administrative Science Quarterly. 1972;17:229-239.
99. Zhang A.,Tsui A.,Song L.,Li C.,Jia L.How do I trust thee? The employee-organization relationship, supervisory support, and middle manager trust in the organization.Human Resource Management. 2008;47:111-132.