Anxiety, burnout and coping styles in general hospital staff exposed to workplace aggression: A cyclical model of burnout and vulnerability to aggression

Work and Stress

Volumn 16, Issue 4, 2002, Pages 302-315

  Winstanley, Sue ^a   Whittington, Richard ^b  

^a DE MONTFORT UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF LIVERPOOL   (United Kingdom)

Author keywords

Aggression; Anxiety; Burnout; Doctors; Healthcare staff; Nurses; Violence

Indexed keywords

AGGRESSION; ANXIETY; ARTICLE; BURNOUT; COPING BEHAVIOR; DEPERSONALIZATION; HOSPITAL PERSONNEL; HUMAN; MODEL; WORKPLACE;

EID: 0036821236     PISSN: 02678373     EISSN: None     Source Type: Journal    
DOI: 10.1080/0267837021000058650     Document Type: Article

References (34)

1. CALDWELL, M. F. (1992). Incidence of PTSD among staff victims of patient violence. Hospital & Community Psychiatry, 43, 838-841.
2. CHERNISS, C. (1995). Beyond Burnout. New York: Routledge.
3. CRAIG, C. P. & BRESLAU, N. (1994). Post traumatic stress disorder in victims of civilian trauma and criminal violence. Psychiatric Clinics of North America, 17, 289-299.
4. DOUGHERTY, L. M., BOLGER, J. P., PRESTON, D. G., JONES, S. S., & PAYNE, H. C. (1992). Effects of exposure to aggressive behaviour on job satisfaction of health care staff. Journal of Applied Gerontology, 11, 160-172.
5. FLANNERY, R. B. (1996). Violence in the workplace. 1970-1995: review of the literature. Aggression and Violent Behaviour, 1 (1), 3-25.
6. FOTTRELL, E. (1980). Study of violent behaviour among patients in psychiatric hospitals. British Journal of Psychiatry, 136, 216-221.
7. FREUDENBERGER, H. & RICHELSON, G. (1980). Burnout: The High Cost of Achievement. New York: Doubleday.
8. GOLEMBIEWSKI, R. T. & MUNZENRIDER, R. F. (1988). Phases of Bornout: Development in Concepts and Applications. New York: Praeger.
9. GRAINGER, C. & WHITEFORD, H. (1993). Assaults on staff in psychiatric hospitals. Australian & New Zealand Journal of Psychiatry, 27, 324-328.
10. HEALTH SERVICES ADVISORY COMMITTEE (1987). Violence to Staff in Health Services. Health and Safety Commission, London: HMSO.
11. KUSHNER, M. G., RIGGS, D. S., FOA, E. B. & MILLER, S. M. (1992). Perceived controllability & development of PTSD in crime victims. Behaviour Research and Therapy, 31(1), 105-110.
12. LAIGHT, S. (1995). The aggressive ward visitor: A critical incident analysis. Nursing Times, 91, (48), 40-41.
13. LANZA, M. L. (1992). Nurses as patient assault victims: Update, synthesis and recommendations. Archives of Psychiatric Nursing, 6 (3), 163-171.
14. LANZA, M. L., KAYNE, H. L., HICKS, C., & MILNER, J. (1991). Nursing staff characteristics related to patient assault. Issues in Mental Health Nursing, 12, 253-265.
15. LEITER, M. P. (1989). Conceptual implications of two models of burnout: A response to Golembiewski. Group and Organizational Studies, 14, 15-22.
16. LEITER, M. P. (1991). Coping patterns as predictors of burnout. Journal of Organisational Behaviour, 12, 123-144.
17. LIPSCOMB, J. A. & LOVE, C. C. (1992). Violence toward health care workers: Emerging occupational hazard. AAOHN, 40, 219-228.
18. MASLACH, C. (1978). How people cope. Public Welfare, Spring, 36(2), 56-58.
19. MASLACH, C. & JACKSON, S. E. (1986). Waslach Burnout Inventory Manual, 2nd edn. Palo Alto, CA: Consulting Psychologists Press.
20. MASLACH, C. & LEITER, M. P. (1997). The Truth about Burnout. San Francisco, CA: Jossey-Bass.
21. MEZEY, G. & SHEPHERD, J. (1994). Effects of assault on health care professionals. In J. Shepherd (Ed.). Violence in Health Care. Oxford: Oxford Medical Publications.
22. MOOS, R. H. (1990). Coping Responses Inventory Manual. Palo Alto, CA: Center for Health Care Evaluation, Stanford University and Dept. of Veterans' Administration Medical Centers.
23. PAYNE, R. & FIRTH-COZENS, J. (Eds.) (1987). Stress in Health Professionals. Chichester: John Wiley.
24. PINES, A. & MASLACH, C. (1978). Characteristics of staff burnout in mental health settings. Hospital & Community Psychiatry, 29, 233-237.
25. POSTER, E. & RYAN, J. (1993). At risk of assault. Nursing Times, 89 (23), 30-35.
26. REES, D. & COOPER, C. L. (1992). Occupational stress in health services workers in the UK. Stress Medicine, 8, 79-90.
27. ROYAL COLLEGE OF PSYCHIATRISTS, COLLEGE RESEARCH UNIT (1998). Measurements of Imminent Violence: clinical practice guidelines to support mental health services. Occasional Paper OP41. London.
28. SALANOVA, M. & SCHAUFELI, W. B. (2000). Exposure to information technology and its relation to burnout. Behaviour and Information Technology, 19, 358-392.
29. SCHAUFELI, W., MASLACH, C., & MAREK, T. (Eds.) (1993). Professional Burnout: Recent Developments in Theory and Research. London: Taylor & Francis.
30. SPIELBERGER, C. D. (1983). State-Trait Anxiety Inventory for Adults. Palo Alto, CA: Mind Garden.
31. WERNER, P. D., YESAVAGE, J. A., BECKER, J. M. T., BRUNSTING, D. W., & ISSACS, J. S. (1983). Hostile words and assaultive behaviour on an acute inpatient psychiatric unit. Journal of Nervous and Mental Disease, 171, 385-387.
32. WHITTINGTON, R. W., SHUTTLEWORTH, S., & HILL, L. (1996). Violence to staff in a general hospital setting. Journal of Advanced Nursing, 24, 326-333.
33. WRIGHT, R. (1989). Threatening behaviour. Nursing Times, 85 (42), 28-29.
34. YASSI, A. S. O. (1994). Assault and abuse of health care workers in a large teaching hospital. Canadian Medical Association, 151, 1273-1279.