Interpersonal aggression and burnout: The mediating role of psychological climate

Stress and Health

Volumn 29, Issue 5, 2013, Pages 350-359

  Bedi, Akanksha ^a   Courcy, Francois ^b   Paquet, Maxime ^c   Harvey, Steve ^d  

^a BISHOP'S UNIVERSITY   (Canada)

^b UNIVERSITÉ DE SHERBROOKE   (Canada)

^c MCGILL UNIVERSITY HEALTH CENTRE   (Canada)

^d Canada   (Canada)

Author keywords

burnout; emotional exhaustion; interpersonal aggression; psychological climate

Indexed keywords

AGGRESSION; ARTICLE; BURNOUT; CLIMATE; DEPERSONALIZATION; EMOTIONAL STRESS; EMPLOYEE; FEMALE; HUMAN; HUMAN EXPERIMENT; INTERPERSONAL STRESS; MALE; PSYCHOLOGICAL ASPECT;

BURNOUT; EMOTIONAL EXHAUSTION; INTERPERSONAL AGGRESSION; PSYCHOLOGICAL CLIMATE;

AGGRESSION; BURNOUT, PROFESSIONAL; FEMALE; HUMANS; INTERPERSONAL RELATIONS; JOB SATISFACTION; MALE; MENTAL HEALTH; QUESTIONNAIRES; SOCIAL ENVIRONMENT; STRESS, PSYCHOLOGICAL; WORKLOAD; WORKPLACE;

EID: 84889675912     PISSN: 15323005     EISSN: 15322998     Source Type: Journal    
DOI: 10.1002/smi.2476     Document Type: Article

References (74)

1. American Psychological Association. (2009). Stress in America 2009. Retrieved from http://www.apa.org/news/press/releases/stress-exec-summary.pdf
2. Andersson, L. M., &, Pearson, C. M., (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24 (3), 452-471.
3. Arbuckle, J. L., (1997). Amos users' guide: Version 3.6. Chicago, IL: Smallwaters Corporation.
4. Bakker, A. B., Demerouti, E., &, Schaufeli, W. B., (2002). Validation of the Maslach Burnout Inventory-General survey: An Internet study. Anxiety, Stress and Coping, 15, 245-260.
5. Barling, J., (1996). The prediction, experience, and consequences of workplace violence. In, G. R. VandenBos, &, E. Q. Bulatao, (Eds.), Violence on the job: Identifying risks and developing solutions (pp. 29-49). Washington, DC: American Psychological Association.
6. Barnett, R. C., Brennan, R. T., &, Gareis, K. C., (1999). A closer look at the measurement of burnout. Journal of Applied Biobehavioral Research, 4 (2), 65-78.
7. Baron, R. A., &, Neuman, J. H., (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes. Aggressive Behavior, 22, 161-173.
8. Ben-Zur, H., &, Yagil, D., (2005). The relationship between empowerment, aggressive behaviours of customers, coping and burnout. European Journal of Work and Organizational Psychology, 14 (1), 81-99.
9. Bies, R. J., (2001). Interactional (in)justice: The sacred and the profane. In, J. Greenberg, &, R. Cropanzano, (Eds.), Advances in organizational justice (pp. 89-118). Stanford, CA: Stanford University Press.
10. Boles, J. S., Dean, D. H., Ricks, J. M., Short, J. C., &, Wang, G., (2000). The dimensionality of the Maslach Burnout Inventory across small business owners and educators. Journal of Vocational Behavior, 56, 12-34.
11. Bowling, N. A., &, Beehr, T. A., (2006). Workplace harassment from the victim's perspective: A theoretical model and meta-analysis. Journal of Applied Psychology, 91, 998-1012.
12. Brewer, E. W., &, Clippard, L. F., (2002). Burnout and job satisfaction among student support services personnel. Human Resources Development Quarterly, 13, 169-186.
13. Brown, S. P., &, Leigh, T. W., (1996). A new look at psychological climate and its relationship to job involvement, effort, and performance. Journal of Applied Psychology, 81, 358-368.
14. Burton, R. M., Lauridsen, J., &, Obel, B., (2004). The impact of organizational climate and strategic fit on firm performance. Human Resource Management, 43 (1), 67-82.
15. Cheung, G. W., &, Lau, R. S., (2008). Testing mediation and suppression effects of latent variables: Bootstrapping with structural equation models. Organizational Research Methods, 11, 296-325.
16. Cordes, C. L., &, Dougherty, T. W., (1993). A review and an integration of research on job burnout. Academy of Management Review, 18 (4), 621-656.
17. Cortina, J. M., Chen, G., &, Dunlap, W. P., (2001). Testing interaction effects in LISREL: Examination and illustration of available procedures. Organizational Research Methods, 4, 324-360.
18. Dion, G., &, Tessier, R., (1994). Validation de la traduction de l'inventaire d'épuisement professionnel de Maslach et Jackson (French validation of the Maslach and Jackson burnout inventory). Canadian Journal of Behavioural Science, 26, 210-227.
19. Eysenck, H. J., (1994). Personality and intelligence: Psychometric and experimental approaches. In, R. J. Sternberg, &, P. Ruzgis, (Eds.), Personality and intelligence (pp. 3-31). New York: Cambridge University Press.
20. Floyd, F. J., &, Widamen, K. F., (1995). Factor analysis in the development and refinement of clinical assessment instruments. Psychological Assessment, 7, 286-299.
21. Folger, R., &, Cropanzano, R., (1998). Organizational justice and human resource management. Beverly Hills, CA: Sage.
22. Folger, R., &, Cropanzano, R., (2001). Fairness theory: Justice as accountability. In, J. Greenberg, &, R. Cropanzano, (Eds.), Advances in organizational justice (pp. 1-55). Stanford, CA: Stanford University Press.
23. Folkman, S., Lazarus, R. S., Dunkel-Schetter, C., DeLongis, A., &, Gruen, R., (1986). Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes. Journal of Personality and Social Psychology, 50, 992-1003.
24. Fox, S., Spector, P. E., &, Miles, D., (2001). Counterproductive work behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behavior, 59, 291-309.
25. Gagnon, S., Paquet, M., Courcy, F., &, Parker, C., (2009). Measurement and management of work climate: Cross-validation of the CRISO psychological climate questionnaire. Healthcare Management Forum, 22, 57-65.
26. Glomb, T. M., &, Cortina, L. M., (2006). The experience of victims: Using theories of traumatic and chronic stress to understand individual outcomes of workplace abuse. In, E. K. Kelloway, J. Barling, &, J. J. Hurrel, (Eds.), Handbook of workplace violence (pp. 517-534). Thousand Oaks, CA: Sage Publications.
27. Golembiewski, R. T., (1989). A note on Leiter's study: Highlighting two models of burnout. Group & Organization Studies, 14, 5-13.
28. Golembiewski, R. T., &, Munzenrider, R., (1981). Efficacy of three versions of one burnout measure: MBI as total score, sub-scale scores, or phases? Journal of Health and Human Resources Administration, 7, 228-246.
29. Golembiewski, R. T., &, Munzenrider, R., (1984). Phases of psychological burn-out and organizational co-variants: A replication using norms from a large population. Journal of Health and Human Resources Administration, 7, 290-323.
30. Grandey, A., Dickter, D., &, Sin, H. P., (2004). The customer is not always right: Customer verbal aggression toward service employees. Journal of Organizational Behaviour, 25 (3), 397-418.
31. Gross, E., (1970). Work, organization, and stress. In, S. Levine, &, N. A. Scotch, (Eds.), Social stress (pp. 54-110). Chicago: Aldine.
32. Halbesleben, J. R. B., &, Buckley, M. R., (2004). Burnout in organizational life. Journal of Management, 30 (6), 859-879.
33. Hwang, C., Scherer, R. F., &, Ainina, M. F., (2003). Utilizing the Maslach Burnout Inventory in cross-cultural research. International Journal of Management, 20, 3-10.
34. James, L. A., &, James, L. R., (1989). Integrating work environment perceptions: Explorations into the measurement of meaning. Journal of Applied Psychology, 74, 739-751.
35. Jawahar, I. M., (2002). A model of organizational justice and workplace aggression. Journal of Management, 28, 811-834.
36. Kelloway, E. K., (1998). Using LISREL for structural equation modeling. Thousand Oaks, CA: Sage.
37. Keashly, L., Trott, V., &, MacLean, L. M., (1994). Abusive behavior in the workplace: A preliminary investigation. Violence and Victims, 9, 341-357.
38. Lazarus, R. S., &, Folkman, S., (1984). Stress, appraisal, coping. New York: Springer
39. Lazarus, R. S., DeLongis, A., Folkman, S., &, Gruen, R., (1985). Stress and adaptational outcomes: The problem of confounded measures. American Psychologist, 40, 770-779.
40. Lee, R. T., &, Ashforth, B. E., (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81, 123-133.
41. Leiter, M. P., &, Maslach, C., (1988). The impact of interpersonal environment on burnout and organizational commitment. Journal of Organizational Behavior, 9, 297-308
42. MacKinnon, D. P., Lockwood, C. M., Hoffman, J. M., West, S. G., &, Sheets, V., (2002). A comparison of methods to test mediation and other intervening variable effects. Psychological Methods, 7, 83-104.
43. Makikangas, A., &, Kinnunen, U., (2003). Psychosocial work stressors and well-being: Self-esteem and optimism as moderators in a one-year longitudinal sample. Personality and Individual Differences, 35, 537-557.
44. Martin, A., Jones, E., &, Callan, V., (2005). The role of psychological climate in facilitating employee adjustment during organizational change. European Journal of Work and Organizational Psychology, 14, 263-89.
45. Maslach, C., (1982). Burnout: The cost of caring. N.J.: Prentice-Hall.
46. Maslach, C., &, Leiter, M. P., (1997). The truth about burnout: How organizations cause personal stress and what to do about it. San Francisco, CA: Jossey-Bass Publishers.
47. Maslach, C., Schaufeli, W. B., &, Leiter, M. P., (2001). Job burnout. In Annual Review of Psychology 52. eds. S.T. Fiske, D.L. Schacter, & C. Zahn-Waxler, 397-422.
48. Miner-Rubino, K., &, Cortina, L. M., (2006). Observed incivility toward women at work: The role of organizational justice. Paper presented at the APA/NIOSH Work, Stress and Health Conference, Miami.
49. Parker, C. P., Baltes, B. B., Young, S. A., Huff, J. W., Altmann, R. A., Lacost, H. A., &, Roberts, J. E., (2003). Relationships between psychological climate perceptions and work outcomes: A meta-analytic review. Journal of Organizational Behavior, 24, 389-416.
50. Pearson, C., Andersson, L., &, Wegner, J., 2001. When workers flout convention: A preliminary study of workplace incivility. Human Relations, 54, 1387-1419.
51. Perrewe, P. L., Young, A. M., &, Blass, F. R., (2002). Mentoring within the political arena. In, G. R. Ferris, M. R. Buckley, &, D. B. Fedor, (Eds.), Human resources management: Perspectives, context, functions, and outcomes, Vol. 4th edn., (pp. 343-55). Englewood Cliffs, NJ: Prentice-Hall.
52. Pines, A., &, Aronson, E., (1988). Career burnout: Causes and cures. New York: Free Press.
53. Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., &, Podsakoff, N. P., (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
54. Pratt, L. I., &, Barling, J., (1988). Differentiating between daily events, acute and chronic stressors: A framework and its implications. In, J. R. Hurrell, L. R. Murphy, S. L. Sauter, &, C. L. Cooper, (Eds.), Occupational stress: Issues and development in research (pp. 41-53). London: Taylor & Francis.
55. Preacher, K. J., &, Hayes, A., (2004). SPPS and SAS procedures for estimating indirect effects in simple mediation models. Behavior Research Methods, Instruments, & Computers, 36 (4), 717-731.
56. Preacher, K. J., &, Hayes, A. F., (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behaviour Research Methods, 40 (3), 879-891.
57. Pretty, G. M., McCarthy, M. E., &, Catano, V. M., (1992). Psychological environments and burnout: Gender considerations within the corporation. Journal of Organizational Behavior, 13 (7), 701-711.
58. Richman, J. A., Rospenda, K. M., Flaherty, J. A., &, Freels, S., (2001). Workplace harassment, active coping, and alcohol-related outcomes. Journal of Substance Abuse, 13 (3), 347-366.
59. Richman, J. A., Rospenda, K. M., Nawyn, S. J., Flaherty, J. A., Fendrich, M., Drum, M. L., &, Johnson, T. P., (1999). Sexual harassment and generalized workplace abuse among university employees: Prevalence and mental health correlates. American Journal of Public Health, 89 (3), 358-363.
60. Roese, N. J., (1997). Counterfactual thinking. Psychological Bulletin, 121, 133-148.
61. Schaufeli, W., &, Bakker, A. B., (2004). Job demands, job resources, and their relationship with burnout and engagement. Journal of Organizational Behavior, 25, 293-315.
62. Schaufeli, W. B., &, Enzmann, D., (1998). The burnout companion to study and practice: A critical analysis. London, England: Taylor & Francis.
63. Schaufeli W. B., &, Janczur B., (1994). Burnout among nurses. A Polish-Dutch comparison. Journal of Cross Cultural Psychology, 25, 95-113
64. Shapiro, D., (2001). The death of justice theory is likely if theorists neglect the "wheels" already invented and the voices of the injustice victims. Journal of Vocational Behavior, 58, 235-242.
65. Shirom, A., (2002). Job-related burnout: A review. In, Quick, J. C., &, Tetrick, L. E., (Eds.), Handbook of occupational health psychology (pp. 245-264). Washington DC: American Psychological Association.
66. Shirom, A., Westman, M., Shamai, O., &, Carel, R. S., (1997). Effects of work overload and burnout on cholesterol and triglycerides levels: The moderating effects of emotional reactivity among male and female employees. Journal of Occupational Health Psychology, 2, 275-288.
67. Spector, P. E., Chen, P. Y., &, O'Connell, B. J., (2000). A longitudinal study of relations between job stressors and job strains while controlling for prior negative affectivity and strains. Journal of Applied Psychology, 85, 211-218.
68. Spector, P. E., Coulter, M., Stockwell, H. G., &, Matz, M. W., (2007). Perceived violence climate: A new construct and its relationship to workplace physical violence and verbal aggression, and their potential consequences. Work and Stress, 2 (2), 117-130.
69. Taris, T. W., Le Blanc, P. M., Schaufeli, W. B., &, Schreurs, P. J. G., (2005). Are there causal relationships between the dimensions of the Maslach Burnout Inventory? A review and two longitudinal tests. Work and Stress, 19, 238-255.
70. Tepper, B. J., (2000). Consequences of abusive supervision. Academy of Management Journal, 43, 178-190.
71. Vallen, G., (1993). Organizational climate and burnout. Cornell HRA Quarterly, 34 (1), 54-59.
72. Winstanley, S., &, Whittington, R., (2002). Violence in a general hospital: Comparison of assailant and other assault-related factors on accident and emergency and inpatient wards. Acta Psychiatrica Scandinavica. Supplementum, 106, 144-147.
73. Zellars, K. L., Perrewe, P. L., &, Hochwarter, W. A., (2000). Burnout in health care: The role of the five factors of personality. Journal of Applied Social Psychology, 30 (8), 1570-1598.
74. Zohar, D., &, Luria, G., (2004). Climate as a social-cognitive construction of supervisory safety practices: Scripts as proxy of behavior patterns. Journal of Applied Psychology, 89, 322-333.