Outcomes of customer verbal aggression among hotel employees

International Journal of Contemporary Hospitality Management

Volumn 21, Issue 6, 2009, Pages 713-733

  Karatepe, Osman M ^a   Yorganci, Ilkay ^a   Haktanir, Mine ^a  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

Author keywords

Complaints; Consumer behaviour; Customer satisfaction; Employees; Hotels; Northern Cyprus

Indexed keywords

EID: 70350330311     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110910975972     Document Type: Article

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