The impacts of technological environments and co-creation experiences on customer participation

Information and Management

Volumn 52, Issue 4, 2015, Pages 468-482

  Zhang, Hong ^a   Lu, Yaobin ^b   Wang, Bin ^c   Wu, Sibin ^c  

^a WUHAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (China)

^b HUAZHONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (China)

^c UNIVERSITY OF TEXAS RIO GRANDE VALLEY   (United States)

Author keywords

Affection relevant cues; Co creation experience; Future participation intention; S O R framework; Social media; Task relevant cues

Indexed keywords

SOCIAL NETWORKING (ONLINE);

AFFECTION-RELEVANT CUES; CO-CREATION; FUTURE PARTICIPATION INTENTION; S-O-R FRAMEWORK; SOCIAL MEDIA; TASK RELEVANT;

SALES;

EID: 84940002486     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2015.01.008     Document Type: Article

References (80)

1. L.S. Aiken, and S.G. West Multiple Regression: Testing and Interpreting Interactions 1991 Sage Publications Newbury Park, CA
2. A. Animesh, A. Pinsonneault, S.-B. Yang, and W. Oh An odyssey into virtual worlds: exploring the impacts of technological and spatial environments on intention to purchase virtual products MIS Q. 35 3 2011 789-A3
3. B.J. Babin, W.R. Darden, and M. Griffin Work and/or fun: measuring hedonic and utilitarian shopping value J. Consum. Res. 20 1994 644 656
4. N. Bendapudi, and R.P. Leone Psychological implications of customer participation in co-production J. Market. 67 1 2003 14 28
5. A. Benlian, R. Titah, and T. Hess Differential effects of provider recommendations and consumer reviews in e-commerce transactions: an experimental study J. Manage. Inf. Syst. 29 1 2012 237 272
6. P.M. Bentler, and D.G. Bonett Significance tests and goodness of fit in the analysis of covariance structures Psychol. Bull. 88 3 1980 588 606
7. J. Berger, and K.L. Milkman What makes online content viral? J. Market. Res. 49 2 2012 192 205
8. D.E. Campbell, J.D. Wells, and J.S. Valacich Breaking the ice in B2C relationships: understanding pre-adoption e-commerce attraction Inf. Syst. Res. 24 2 2013 219 238
9. W.W. Chin The partial least squares approach for structural equation modeling G.A. Marcoulides, Modern Methods for Business Research 1998 Lawrence Erlbaum Associates Mahwah, NJ 295 336
10. W.W. Chin, A. Gopal, and W.D. Salisbury Advancing the theory of adaptive structuration: the development of a scale to measure faithfulness of appropriation Inf. Syst. Res. 8 4 1997 342 367
11. R.M. Chowdhury, G.D. Olsen, and J.W. Pracejus Affective responses to images in print advertising: affect integration in a simultaneous presentation context J. Advert. 37 3 2008 7 18
12. C. Chung, and K. Austria Social media gratification and attitude toward social media marketing messages: a study of the effect of social media marketing messages on online shopping value Proceedings of the Northeast Business and Economics Association Northeast Business and Economics Association 2010 581 586
13. J.A. Czepiel Service encounters and service relationships: implications for research J. Bus. Res. 20 1 1990 13 21
14. P.A. Dabholkar Consumer evaluations of new technology-based self-service options: an investigation of alternative models of service quality Int. J. Res. Market. 13 1 1996 29 51
15. P.R. Darke, A. Chattopadhyay, and L. Ashworth The importance and functional significance of affective cues in consumer choice J. Consum. Res. 33 3 2006 322 328
16. F.D. Davis Perceived usefulness, perceived ease of use, and user acceptance of information technology MIS Q. 13 3 1989 319 340
17. S.A. Eroglu, K.A. Machleit, and L.M. Davis Atmospheric qualities of online retailing: a conceptual model and implications J. Bus. Res. 54 2 2001 177 184
18. S.A. Eroglu, K.A. Machleit, and L.M. Davis Empirical testing of a model of online store atmospherics and shopper responses Psychol. Market. 20 2 2003 139 150
19. C. Fornell, and D.F. Larcker Evaluating structural equation models with unobservable variables and measurement error J. Market. Res. 18 1 1981 39 50
20. J. FüLler, H. MüHlbacher, K. Matzler, and G. Jawecki Consumer empowerment through internet-based co-creation J. Manage. Inf. Syst. 26 3 2009 71 102
21. K.Y. Goh, C.S. Heng, and Z. Lin Social media brand community and consumer behavior: quantifying the relative impact of user-and marketer-generated content Inf. Syst. Res. 24 1 2013 88 107
22. C. Goodwin "I can do it myself": training the service consumer to contribute to service productivity J. Serv. Market. 2 4 1988 71 78
23. Y. Ha, and S.J. Lennon Online visual merchandising (VMD) cues and consumer pleasure and arousal: purchasing versus browsing situation Psychol. Market. 27 2 2010 141 165
24. W.D. Hoyer, R. Chandy, M. Dorotic, M. Krafft, and S.S. Singh Consumer cocreation in new product development J. Serv. Res. 13 3 2010 283 296
25. C.L. Hsu, and H.P. Lu Why do people play on-line games? An extended TAM with social influences and flow experience Inf. Manage. 41 7 2004 853 868
26. Z. Jiang, J. Chan, B.C.Y. Tan, and C. Wei Siong Effects of interactivity on website involvement and purchase intention J. Assoc. Inf. Syst. 11 1 2010 34 59
27. X. Jingjun, I. Benbasat, and R.T. Cenfetelli Integrating service quality with system and information quality: an empirical test in the e-service context MIS Q. 37 3 2013 777-A9
28. J.-A. Johannessen, and B. Olsen The future of value creation and innovations: aspects of a theory of value creation and innovation in a global knowledge economy Int. J. Inf. Manage. 30 6 2010 502 511
29. H.F. Kaiser An index of factorial simplicity Psychometrika 39 1 1974 31 36
30. A. Kambil, G.B. Friesen, and A. Sundaram Co-creation: a new source of value Outlook Mag. 3 2 1999 23 29
31. T. Kohler, J. Fueller, K. Matzler, and D. Stieger Co-creation in virtual worlds: the design of the user experience MIS Q. 35 3 2011 773 788
32. K. Kreijns, P.A. Kirschner, W. Jochems, and H. Van Buuren Measuring perceived sociability of computer-supported collaborative learning environments Comput. Educ. 49 2 2007 176 192
33. T.P. Liang, and E. Turban Introduction to the special issue social commerce: a research framework for social commerce Int. J. Electron. Commerce 16 2 2011 5 14
34. H. Liang, N. Saraf, Q. Hu, and Y. Xue Assimilation of enterprise systems: the effect of institutional pressures and the mediating role of top management MIS Q. 31 1 2007 59 87
35. T.P. Liang, Y.T. Ho, Y.W. Li, and E. Turban What drives social commerce: the role of social support and relationship quality Int. J. Electron. Commerce 16 2 2011 69 90
36. G. Lindgaard, G. Fernandes, C. Dudek, and J. Brown Attention web designers: you have 50 ms to make a good first impression! Behav. Inf. Technol. 25 2 2006 115 126
37. B.Q. Liu, and D.L. Goodhue Two worlds of trust for potential e-commerce users: humans as cognitive misers Inf. Syst. Res. 23 4 2012 1246 1262
38. Y. Liu, H. Li, and F. Hu Website attributes in urging online impulse purchase: an empirical investigation on consumer perceptions Decis. Support Syst. 55 3 2013 829 837
39. E.T. Loiacono, R.T. Watson, and D.L. Goodhue WebQual: an instrument for consumer evaluation of Web sites Int. J. Electron. Commerce 11 3 2007 51 87
40. C.H. Lovelock, and R.F. Young Look to consumers to increase productivity Harv. Bus. Rev. 57 3 1979 168 178
41. S. Ludwig, K. Ruyter, D. Friedman, M. Brüggen, E.C. Wetzels, and M.G. Pfann More than words: the influence of affective content and linguistic style matches in online reviews on conversion rates J. Market. 77 1 2013 87 103
42. J. Matthing, B. Sanden, and B. Edvardsson New service development: learning from and with customers Int. J. Serv. Ind. Manage. 15 5 2004 479 498
43. A. Mehrabian, and J.A. Russell An Approach to Environmental Psychology 1974 The MIT Press Cambridge, MA
44. P.K. Mills, and J.H. Morris Clients as "partial" employees of service organizations: role development in client participation Acad. Manage. Rev. 11 4 1986 726 735
45. A.M. Muniz Jr., and T.C. O'guinn Brand community J. Consum. Res. 27 4 2001 412 432
46. S. Nambisan, and R.A. Baron Interactions in virtual customer environments: implications for product support and customer relationship management J. Interact. Market. 21 2 2007 42 62
47. S. Nambisan, and R.A. Baron Virtual customer environments: testing a model of voluntary participation in value co-creation activities J. Prod. Innov. Manage. 26 4 2009 388 406
48. S. Nambisan, and P. Nambisan How to profit from a better "virtual customer environment" MIT Sloan Manage. Rev. 49 3 2008 53 61
49. A. Nosko, E. Wood, and S. Molema All about me: disclosure in online social networking profiles: the case of Facebook Comput. Hum. Behav. 26 3 2010 406 418
50. T.P. Novak, D.L. Hoffman, and Y.-F. Yung Measuring the customer experience in online environments: a structural modeling approach Market. Sci. 19 1 2000 22 42
51. M. Pagani, and A. Mirabello The influence of personal and social-interactive engagement in social TV web sites Int. J. Electron. Commerce 16 2 2011 41 68
52. D.V. Parboteeah, J.S. Valacich, and J.D. Wells The influence of website characteristics on a consumer's urge to buy impulsively Inf. Syst. Res. 20 1 2009 60 78
53. J. Park, L. Stoel, and S.J. Lennon Cognitive, affective and conative responses to visual simulation: the effects of rotation in online product presentation J. Consum. Behav. 7 1 2008 72 87
54. A.F. Payne, K. Storbacka, and P. Frow Managing the co-creation of value J. Acad. Market. Sci. 36 1 2008 83 96
55. Z. Ping The affective response model: a theoretical framework of affective concepts and their relationships in the ICT context MIS Q. 37 1 2013 247 274
56. C.K. Prahalad, and V. Ramaswamy Co-opting customer competence Harv. Bus. Rev. 78 1 2000 79 87
57. C.K. Prahalad, and V. Ramaswamy Co-creating unique value with customers Strategy Leadersh. 32 3 2004 4 9
58. C.K. Prahalad, and V. Ramaswamy Co-creation experiences: the next practice in value creation J. Interact. Market. 18 3 2004 5 14
59. Y. Ren, F.M. Harper, S. Drenner, L. Terveen, S. Kiesler, J. Riedl, and R.E. Kraut Building member attachment in online communities: applying theories of group identity and interpersonal bonds MIS Q. 36 3 2012 841 864
60. R. Rishika, A. Kumar, R. Janakiraman, and R. Bezawada The effect of customers' social media participation on customer visit frequency and profitability: an empirical investigation Inf. Syst. Res. 24 1 2013 108 127
61. H.J. Schau, A.M. Muñiz Jr., and E.J. Arnould How brand community practices create value J. Market. 73 5 2009 30 51
62. D.-H. Shin User experience in social commerce: in friends we trust Behav. Inf. Technol. 32 1 2012 52 67
63. J.H. Song, and C.R. Adams Differentiation through customer involvement in production or delivery J. Consum. Market. 10 2 1993 4 12
64. D. Straub, M.-C. Boudreau, and D. Gefen Validation guidelines for IS positivist research Commun. AIS 2004 13 2004 380 427
65. K.Y. Tam, and S.Y. Ho Understanding the impact of web personalization on user information processing and decision outcomes MIS Q. 30 4 2006 865 890
66. Q. Tang, B. Gu, and A.B. Whinston Content contribution for revenue sharing and reputation in social media: a dynamic structural model J. Manage. Inf. Syst. 29 2 2012 41 76
67. H.A. Taute, S. McQuitty, and E.P. Sautter Emotional information management and responses to emotional appeals J. Advert. 40 3 2011 31 44
68. H.-T. Tsai, and P. Pai Positive and negative aspects of online community cultivation: implications for online stores' relationship management Inf. Manage. 49 2 2012 111 117
69. H. Van der Heijden User acceptance of hedonic information systems MIS Q. 28 4 2004 695 704
70. H. Van der Heijden, T. Verhagen, and M. Creemers Understanding online purchase intentions: contributions from technology and trust perspectives Eur. J. Inf. Syst. 12 1 2003 41 48
71. A. Virk Twitter: the strength of weak ties Univ. Auckl. Bus. Rev. 13 1 2011 19 21
72. C. Wagner, and A. Majchrzak Enabling customer-centricity using wikis and the wiki way J. Manage. Inf. Syst. 23 3 2007 17 43
73. C. Wang, and P. Zhang The evolution of social commerce: the people, management, technology, and information dimensions Commun. Assoc. Inf. Syst. 31 5 2012 105 127
74. L.C. Wang, J. Baker, J.A. Wagner, and K. Wakefield Can a retail web site be social? J. Market. 71 3 2007 143 157
75. Y.J. Wang, M.D. Hernandez, and M.S. Minor Web aesthetics effects on perceived online service quality and satisfaction in an e-tail environment: the moderating role of purchase task J. Bus. Res. 63 9 2010 935 942
76. D. Watson, L.A. Clark, and A. Tellegen Development and validation of brief measures of positive and negative affect: the PANAS scales J. Personal. Soc. Psychol. 54 6 1988 1063 1070
77. J.D. Wells, V. Parboteeah, and J.S. Valacich Online impulse buying: understanding the interplay between consumer impulsiveness and website quality J. Assoc. Inf. Syst. 12 1 2011 32 56
78. J. Wu, and X. Lu Effects of extrinsic and intrinsic motivators on using utilitarian, hedonic, and dual-purposed information systems: a meta-analysis, J. Assoc. Inf. Syst. 14 3 2013 153 191
79. C.S. Wu, F.F. Cheng, and D.C. Yen The atmospheric factors of online storefront environment design: an empirical experiment in Taiwan Inf. Manage. 45 7 2008 493 498
80. V. Zwass, Co-creation: toward a taxonomy and an integrated research perspective, Int. J. Electron. Commerce 15 (1), 2010, pp. 11-48.