메뉴 건너뛰기




Volumn 32, Issue 1, 2013, Pages 52-67

User experience in social commerce: In friends we trust

Author keywords

adoption; e commerce; mediating effects; moderating effects; social commerce; social marketing

Indexed keywords

ADOPTION; EXTENDED MODEL; MEDIATING EFFECT; MODERATING EFFECT; NEW FORMS; SOCIAL INFLUENCE; SOCIAL INTERACTIONS; SOCIAL MEDIA; SOCIAL SUPPORT; SUBJECTIVE NORM; THEORETICAL DEVELOPMENT; USER EXPERIENCE; USER-CENTERED;

EID: 84873376058     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/0144929X.2012.692167     Document Type: Article
Times cited : (279)

References (54)
  • 1
    • 44949274046 scopus 로고
    • The theory of planned behavior
    • (doi:10.1016/0749-5978(91)90020-T)
    • Ajzen, I. 1991. The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50 (2): 179-211. (doi:10.1016/0749-5978(91)90020- T)
    • (1991) Organizational Behavior and Human Decision Processes , vol.50 , Issue.2 , pp. 179-211
    • Ajzen, I.1
  • 2
    • 84873401961 scopus 로고    scopus 로고
    • Why social media matters to your business
    • In, Boston, MA: Bailey Publishing. Publication number: 20102030.
    • Bailey, C. M. 2010. " Why social media matters to your business ". In Chadwick Martin Bailey Research Report, Boston, MA: Bailey Publishing. Publication number: 20102030.
    • (2010) Chadwick Martin Bailey Research Report
    • Bailey, C.M.1
  • 3
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research
    • (doi:10.1037/0022-3514.51.6.1173)
    • Baron, R. M., and, Kenny, D. 1986. The moderator-mediator variable distinction in social psychological research. Journal of Personality and Social Psychology, 51: 1173-1182. (doi:10.1037/0022-3514.51.6.1173)
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.2
  • 4
    • 74249084920 scopus 로고    scopus 로고
    • Trusting and trustworthiness: What are they, how to measure them, and what affects them
    • (doi:10.1016/j.joep.2009.10.001)
    • Ben-Ner, A., and, Halldorsson, F. 2010. Trusting and trustworthiness: what are they, how to measure them, and what affects them. Journal of Economic Psychology, 31: 64-79. (doi:10.1016/j.joep.2009.10.001)
    • (2010) Journal of Economic Psychology , vol.31 , pp. 64-79
    • Ben-Ner, A.1    Halldorsson, F.2
  • 5
    • 0025397298 scopus 로고
    • Comparative fit indexes in structural models
    • (doi:10.1037/0033-2909.107.2.238)
    • Bentler, P. M. 1988. Comparative fit indexes in structural models. Psychological Bulletin, 107: 238-246. (doi:10.1037/0033-2909.107.2.238)
    • (1988) Psychological Bulletin , vol.107 , pp. 238-246
    • Bentler, P.M.1
  • 6
    • 33745082091 scopus 로고    scopus 로고
    • Model of adoption of technology in households
    • Brown, S. A., and, Venkatesh, V. 2005. Model of adoption of technology in households. MIS Quarterly, 29 (3): 399-426.
    • (2005) MIS Quarterly , vol.29 , Issue.3 , pp. 399-426
    • Brown, S.A.1    Venkatesh, V.2
  • 7
    • 70149087357 scopus 로고    scopus 로고
    • Perceived trustworthiness of online shops
    • (doi:10.1002/cb.235)
    • Buttner, O., and, Goritz, A. S. 2008. Perceived trustworthiness of online shops. Journal of Consumer Behavior, 7: 35-50. (doi:10.1002/cb.235)
    • (2008) Journal of Consumer Behavior , vol.7 , pp. 35-50
    • Buttner, O.1    Goritz, A.S.2
  • 8
    • 40249084074 scopus 로고    scopus 로고
    • Testing mediation and suppression effects of latent variables
    • (doi:10.1177/1094428107300343)
    • Cheung, G., and, Lau, R. 2008. Testing mediation and suppression effects of latent variables. Organizational Research Methods, 11 (2): 296-325. (doi:10.1177/1094428107300343)
    • (2008) Organizational Research Methods , vol.11 , Issue.2 , pp. 296-325
    • Cheung, G.1    Lau, R.2
  • 9
    • 70449567629 scopus 로고    scopus 로고
    • Understanding customers' loyalty intentions towards online shopping
    • (doi:10.1080/01449290801892492)
    • Chiu, C.-M. 2009. Understanding customers' loyalty intentions towards online shopping. Behaviour & Information Technology, 28 (4): 347-360. (doi:10.1080/01449290801892492)
    • (2009) Behaviour & Information Technology , vol.28 , Issue.4 , pp. 347-360
    • Chiu, C.-M.1
  • 10
    • 0001369142 scopus 로고
    • Tests of equality between sets of coefficients in two linear regressions
    • (doi:10.2307/1910133)
    • Chow, G. C. 1960. Tests of equality between sets of coefficients in two linear regressions. Econometrica, 28 (3): 591-605. (doi:10.2307/1910133)
    • (1960) Econometrica , vol.28 , Issue.3 , pp. 591-605
    • Chow, G.C.1
  • 11
    • 77649334172 scopus 로고    scopus 로고
    • Effect of trust level on mobile banking satisfaction
    • (doi:10.1080/01449290802506562)
    • Chung, N., and, Kwon, S. J. 2009. Effect of trust level on mobile banking satisfaction. Behaviour & Information Technology, 28 (6): 549-562. (doi:10.1080/01449290802506562)
    • (2009) Behaviour & Information Technology , vol.28 , Issue.6 , pp. 549-562
    • Chung, N.1    Kwon, S.J.2
  • 12
    • 44149090512 scopus 로고    scopus 로고
    • Past, present and future of mobile payments research: A literature review
    • DOI 10.1016/j.elerap.2007.02.001, PII S1567422307000075
    • Dahlberg, T. 2008. Past, present and future of mobile payments research. Electronic Commerce Research and Applications, 7 (2): 165-181. (doi:10.1016/j.elerap.2007.02.001) (Pubitemid 351718565)
    • (2008) Electronic Commerce Research and Applications , vol.7 , Issue.2 , pp. 165-181
    • Dahlberg, T.1    Mallat, N.2    Ondrus, J.3    Zmijewska, A.4
  • 13
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • (doi:10.2307/249008)
    • Davis, F. D. 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13 (3): 319-340. (doi:10.2307/249008)
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 14
    • 38949179558 scopus 로고    scopus 로고
    • Effect of indirect information on system trust and control allocation
    • DOI 10.1080/01449290600874956, PII 769528842
    • De Vries, P., and, Midden, C. 2008. Effect of indirect information on system trust and control allocation. Behaviour & Information Technology, 27 (1): 17-29. (doi:10.1080/01449290600874956) (Pubitemid 351219916)
    • (2008) Behaviour and Information Technology , vol.27 , Issue.1 , pp. 17-29
    • De Vries, P.1    Midden, C.2
  • 15
    • 79951914105 scopus 로고    scopus 로고
    • How do internet surfers become online buyers? An integrative model of e-commerce acceptance
    • (doi:10.1080/01449291003656362)
    • Del Bosque, R., and, Crespo, H. N. 2011. How do internet surfers become online buyers? An integrative model of e-commerce acceptance. Behaviour & Information Technology, 30 (2): 161-180. (doi:10.1080/01449291003656362)
    • (2011) Behaviour & Information Technology , vol.30 , Issue.2 , pp. 161-180
    • Del Bosque, R.1    Crespo, H.N.2
  • 16
    • 0036397007 scopus 로고    scopus 로고
    • Critical levels of perceived social support associated with student adjustment
    • DOI 10.1521/scpq.17.3.213.20883
    • Demaray, M. K., and, Malecki, C. K. 2002. Critical levels of perceived social support associated with student adjustment. School Psychology Quarterly, 17 (3): 213-241. (doi:10.1521/scpq.17.3.213.20883) (Pubitemid 36774447)
    • (2002) School Psychology Quarterly , vol.17 , Issue.3 , pp. 213-241
    • Demaray, M.K.1    Malecki, C.K.2
  • 17
    • 0000009769 scopus 로고
    • Structural equation models with unobservable variables and measurement error
    • (doi:10.2307/3151312)
    • Fornell, C., and, Larcker, D. 1981. Structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18 (1): 39-50. (doi:10.2307/3151312)
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.2
  • 18
    • 34247896924 scopus 로고    scopus 로고
    • Determinants of adoption of mobile games under mobile broadband wireless access environment
    • DOI 10.1016/j.im.2007.01.001, PII S0378720607000055
    • Ha, I., Yoon, Y., and, Choi, M. 2007. Determinants of adoption of mobile games under mobile broadband wireless access environment. Information & Management, 44 (3): 276-286. (doi:10.1016/j.im.2007.01.001) (Pubitemid 46702399)
    • (2007) Information and Management , vol.44 , Issue.3 , pp. 276-286
    • Ha, I.1    Yoon, Y.2    Choi, M.3
  • 21
    • 33846088395 scopus 로고    scopus 로고
    • Consumer behavior in online game communities
    • (doi:10.1016/j.chb.2005.09.001)
    • Hsu, C., and, Lu, H. 2007. Consumer behavior in online game communities. Computers in Human Behavior, 23: 1642-1659. (doi:10.1016/j.chb.2005.09.001)
    • (2007) Computers in Human Behavior , vol.23 , pp. 1642-1659
    • Hsu, C.1    Lu, H.2
  • 22
    • 80051756047 scopus 로고    scopus 로고
    • Exploring the antecedents of trust in virtual communities
    • (doi:10.1080/0144929X.2010.549513)
    • Hsu, M.-H., Chang, C.-M., and, Yen, C.-H. 2011. Exploring the antecedents of trust in virtual communities. Behaviour & Information Technology, 30 (5): 587-601. (doi:10.1080/0144929X.2010.549513)
    • (2011) Behaviour & Information Technology , vol.30 , Issue.5 , pp. 587-601
    • Hsu, M.-H.1    Chang, C.-M.2    Yen, C.-H.3
  • 23
    • 0004166540 scopus 로고    scopus 로고
    • Chicago: Scientific Software International.
    • Joreskog, K. G., and, Sorbom, D. 1996. LISREL 8, Chicago: Scientific Software International.
    • (1996) LISREL , vol.8
    • Joreskog, K.G.1    Sorbom, D.2
  • 24
    • 84873389119 scopus 로고    scopus 로고
    • Jupiter Research. Boston, MA: Jupiter Research Report Publications.
    • Jupiter Research. 2011. Social commerce, Boston, MA: Jupiter Research Report Publications.
    • (2011) Social Commerce
  • 25
    • 84859171067 scopus 로고    scopus 로고
    • Affective and social determinants of mobile data services adoption
    • (doi:10.1080/0144929X.2011.563792)
    • Karaiskos, D. C. 2011. Affective and social determinants of mobile data services adoption. Behaviour & Information Technology, 31 (3): 209-219. (doi:10.1080/0144929X.2011.563792)
    • (2011) Behaviour & Information Technology , vol.31 , Issue.3 , pp. 209-219
    • Karaiskos, D.C.1
  • 26
    • 0036558540 scopus 로고    scopus 로고
    • Critical design factors for successful e-commerce systems
    • DOI 10.1080/0144929021000009054
    • Kim, J., and, Lee, J. 2002. Critical design factors for successful e-commerce systems. Behaviour & Information Technology, 21 (3): 185-199. (doi:10.1080/0144929021000009054) (Pubitemid 35242683)
    • (2002) Behaviour and Information Technology , vol.21 , Issue.3 , pp. 185-199
    • Kim, J.1    Lee, J.2
  • 27
    • 84880833791 scopus 로고    scopus 로고
    • Comparing the effects of website quality on customer initial purchase and continued purchase at e-commerce websites
    • (doi:10.1080/01449290600801959)
    • Kuan, H., Bock, G., and, Vathanophas, V. 2008. Comparing the effects of website quality on customer initial purchase and continued purchase at e-commerce websites. Behaviour & Information Technology, 27 (1): 3-16. (doi:10.1080/01449290600801959)
    • (2008) Behaviour & Information Technology , vol.27 , Issue.1 , pp. 3-16
    • Kuan, H.1    Bock, G.2    Vathanophas, V.3
  • 29
    • 0010666262 scopus 로고    scopus 로고
    • Implementation in a world of workstations and networks
    • (doi:10.1016/S0378-7206(00)00059-8)
    • Lucas, H. C., and, Spitler, V. K. 2000. Implementation in a world of workstations and networks. Information & Management, 38 (2): 119-128. (doi:10.1016/S0378-7206(00)00059-8)
    • (2000) Information & Management , vol.38 , Issue.2 , pp. 119-128
    • Lucas, H.C.1    Spitler, V.K.2
  • 32
    • 84873344290 scopus 로고    scopus 로고
    • Forget e-commerce; S-commerce is where its at
    • 20 July 2010
    • Nutley, M. 2010. Forget e-commerce; S-commerce is where its at. Marketing Week, 20 July 2010: 8
    • (2010) Marketing Week , vol.JULY , pp. 8
    • Nutley, M.1
  • 33
    • 21644450569 scopus 로고    scopus 로고
    • Mobilizing the brand
    • (doi:10.1177/1094670504271151)
    • Nysveen, H. 2005. Mobilizing the brand. Journal of Service Research, 7 (3): 257-276. (doi:10.1177/1094670504271151)
    • (2005) Journal of Service Research , vol.7 , Issue.3 , pp. 257-276
    • Nysveen, H.1
  • 34
    • 80051754843 scopus 로고    scopus 로고
    • How virtual community participation influences consumer loyalty intentions in online shopping contexts
    • (doi:10.1080/0144929X.2011.553742)
    • Pai, P.-Y., and, Tsai, H.-T. 2011. How virtual community participation influences consumer loyalty intentions in online shopping contexts. Behaviour & Information Technology, 30 (5): 603-615. (doi:10.1080/0144929X.2011. 553742)
    • (2011) Behaviour & Information Technology , vol.30 , Issue.5 , pp. 603-615
    • Pai, P.-Y.1    Tsai, H.-T.2
  • 35
    • 68949122979 scopus 로고    scopus 로고
    • Evaluating anthropomorphic product recommendation agent
    • (doi:10.2753/MIS0742-1222250405)
    • Qiu, L., and, Benbasat, I. 2009. Evaluating anthropomorphic product recommendation agent. Journal of Management Information System, 25 (4): 145-181. (doi:10.2753/MIS0742-1222250405)
    • (2009) Journal of Management Information System , vol.25 , Issue.4 , pp. 145-181
    • Qiu, L.1    Benbasat, I.2
  • 37
    • 84873398318 scopus 로고    scopus 로고
    • S-commerce Report. Available from: [accessed 19 May 2012]
    • S-commerce Report. 2007. Published by E-consultancy, July 2007. Available from: http://www.e-consultancy.com/publications/social-commerce-report-2007 [accessed 19 May 2012]
    • (2007) Published by E-consultancy, July 2007
  • 38
    • 59949093851 scopus 로고    scopus 로고
    • Moderating roles of user demographics in the American customer satisfaction model within the context of mobile services
    • Serenko, K., Turel, O., and, Yol, S. 2006. Moderating roles of user demographics in the American customer satisfaction model within the context of mobile services. Journal of Information Technology Management, 17 (4): 20-32.
    • (2006) Journal of Information Technology Management , vol.17 , Issue.4 , pp. 20-32
    • Serenko, K.1    Turel, O.2    Yol, S.3
  • 39
    • 79954569528 scopus 로고    scopus 로고
    • An examination of factors associated with user acceptance of social shopping websites
    • (doi:10.4018/jthi.2011010102)
    • Shen, J., and, Eder, L. 2011. An examination of factors associated with user acceptance of social shopping websites. International Journal of Technology and Human Interaction, 7 (1): 19-36. (doi:10.4018/jthi.2011010102)
    • (2011) International Journal of Technology and Human Interaction , vol.7 , Issue.1 , pp. 19-36
    • Shen, J.1    Eder, L.2
  • 40
    • 50149113364 scopus 로고    scopus 로고
    • Applying the technology acceptance model and flow theory to Cyworld user behavior
    • Shin, D., and, Kim, W. 2008. Applying the technology acceptance model and flow theory to Cyworld user behavior. CyberPsychology and Behavior, 11 (4): 12-20.
    • (2008) CyberPsychology and Behavior , vol.11 , Issue.4 , pp. 12-20
    • Shin, D.1    Kim, W.2
  • 41
    • 34347346117 scopus 로고    scopus 로고
    • User acceptance of mobile Internet: Implication for convergence technologies
    • (doi:10.1016/j.intcom.2007.04.001)
    • Shin, D. 2007. User acceptance of mobile Internet: Implication for convergence technologies. Interacting with Computers, 19 (4): 45-59. (doi:10.1016/j.intcom.2007.04.001)
    • (2007) Interacting with Computers , vol.19 , Issue.4 , pp. 45-59
    • Shin, D.1
  • 42
    • 53149096568 scopus 로고    scopus 로고
    • Understanding purchasing behaviors in virtual economy
    • (doi:10.1016/j.intcom.2008.04.001)
    • Shin, D. 2008. Understanding purchasing behaviors in virtual economy. Interacting with Computers, 20 (4): 433-446. (doi:10.1016/j.intcom.2008.04.001)
    • (2008) Interacting with Computers , vol.20 , Issue.4 , pp. 433-446
    • Shin, D.1
  • 43
    • 77955428343 scopus 로고    scopus 로고
    • Effect of trust and privacy concerns on social networking
    • (doi:10.1016/j.intcom.2010.05.001)
    • Shin, D. 2010. Effect of trust and privacy concerns on social networking. Interacting with Computers, 22 (5): 428-438. (doi:10.1016/j.intcom.2010.05.001)
    • (2010) Interacting with Computers , vol.22 , Issue.5 , pp. 428-438
    • Shin, D.1
  • 44
    • 70449589510 scopus 로고    scopus 로고
    • An empirical investigation of a modified technology acceptance model of IPTV
    • (doi:10.1080/01449290701814232)
    • Shin, D. H. 2009. An empirical investigation of a modified technology acceptance model of IPTV. Behaviour & Information Technology, 28 (4): 361-372. (doi:10.1080/01449290701814232)
    • (2009) Behaviour & Information Technology , vol.28 , Issue.4 , pp. 361-372
    • Shin, D.H.1
  • 45
    • 77951191163 scopus 로고    scopus 로고
    • Deriving value from s-commerce networks
    • (doi:10.1509/jmkr.47.2.215)
    • Stephen, A. T., and, Toubia, O. 2010. Deriving value from s-commerce networks. Journal of Marketing Research, 47 (2): 215-228. (doi:10.1509/jmkr.47. 2.215)
    • (2010) Journal of Marketing Research , vol.47 , Issue.2 , pp. 215-228
    • Stephen, A.T.1    Toubia, O.2
  • 46
    • 84859835544 scopus 로고    scopus 로고
    • Personality and technology acceptance: The influence of personality factors on the core constructs of the Technology Acceptance Model
    • In press
    • Svendsen, G. B. 2011. Personality and technology acceptance: the influence of personality factors on the core constructs of the Technology Acceptance Model. Behaviour & Information Technology,. In press
    • (2011) Behaviour & Information Technology
    • Svendsen, G.B.1
  • 47
    • 9744271731 scopus 로고    scopus 로고
    • User acceptance of hedonic information systems
    • Van der Heijden, H. 2004. User acceptance of hedonic information systems. MIS Quarterly, 28 (4): 695-704.
    • (2004) MIS Quarterly , vol.28 , Issue.4 , pp. 695-704
    • Van Der Heijden, H.1
  • 48
    • 77958608891 scopus 로고    scopus 로고
    • Modeling the acceptance of internet sites with domestic-violence information
    • (doi:10.1080/01449291003752930)
    • Van Schaik, P., Radford, J., and, Hogg, L. 2010. Modeling the acceptance of internet sites with domestic-violence information. Behaviour & Information Technology, 29 (6): 615-620. (doi:10.1080/01449291003752930)
    • (2010) Behaviour & Information Technology , vol.29 , Issue.6 , pp. 615-620
    • Van Schaik, P.1    Radford, J.2    Hogg, L.3
  • 49
    • 9744246034 scopus 로고    scopus 로고
    • Why don't men ever stop to ask for directions?
    • (doi:10.2307/3250981)
    • Venkatesh, V., and, Morris, M. G. 2000. Why don't men ever stop to ask for directions?. MIS Quarterly, 24 (1): 115-139. (doi:10.2307/3250981)
    • (2000) MIS Quarterly , vol.24 , Issue.1 , pp. 115-139
    • Venkatesh, V.1    Morris, M.G.2
  • 50
    • 1542382496 scopus 로고    scopus 로고
    • User acceptance of information technology
    • Venkatesh, V. 2003. User acceptance of information technology. MIS Quarterly, 27 (3): 425-478.
    • (2003) MIS Quarterly , vol.27 , Issue.3 , pp. 425-478
    • Venkatesh, V.1
  • 51
    • 40549135327 scopus 로고    scopus 로고
    • Factors affecting members' trust belief and behaviour intention in virtual communities
    • DOI 10.1080/01449290600961910, PII 770730670
    • Wu, J.-J., and, Tsang, A. S.L. 2008. Factors affecting members' trust belief and behaviour intention in virtual communities. Behaviour & Information Technology, 27 (2): 115-125. (doi:10.1080/01449290600961910) (Pubitemid 351364157)
    • (2008) Behaviour and Information Technology , vol.27 , Issue.2 , pp. 115-125
    • Wu, J.-J.1    Tsang, A.S.L.2
  • 52
    • 84861546428 scopus 로고    scopus 로고
    • Extended conceptualization of perceived usefulness
    • (doi:10.1080/0144929X.2010.517272)
    • Yeh, R. K.-J., and, Teng, J. T.C. 2011. Extended conceptualization of perceived usefulness. Behaviour & Information Technology, 31 (5): 525-540. (doi:10.1080/0144929X.2010.517272)
    • (2011) Behaviour & Information Technology , vol.31 , Issue.5 , pp. 525-540
    • Yeh, R.K.-J.1    Teng, J.T.C.2
  • 53
    • 79960945914 scopus 로고    scopus 로고
    • Social factors in user perceptions and responses to advertising in online social networking communities
    • Zeng, F., Huang, L., and, Dou, W. 2009. Social factors in user perceptions and responses to advertising in online social networking communities. Journal of Interactive Advertising, 10 (1): 1-13.
    • (2009) Journal of Interactive Advertising , vol.10 , Issue.1 , pp. 1-13
    • Zeng, F.1    Huang, L.2    Dou, W.3
  • 54
    • 0025259939 scopus 로고
    • Psychometric characteristics of the multidimensional scale of perceived social support
    • Zimet, G. D. 1990. Psychometric characteristics of the multidimensional scale of perceived social support. Journal of Personality Assessment, 55: 610-617.
    • (1990) Journal of Personality Assessment , vol.55 , pp. 610-617
    • Zimet, G.D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.