Integrating service quality with system and information quality: An empirical test in the E-service context

MIS Quarterly: Management Information Systems

Volumn 37, Issue 3, 2013, Pages 777-794

  Xu, Jingjun David ^a   Benbasat, Izak ^b   Cenfetelli, Ronald T ^b  

^a WICHITA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

E service; Empirical; Information quality (IQ); Perceived enjoyment (PE); Service quality (SQ); Service satisfaction; System quality (SysQ)

Indexed keywords

QUALITY OF SERVICE; WEBSITES;

E- SERVICES; EMPIRICAL; INFORMATION QUALITY; PERCEIVED ENJOYMENT; SERVICE QUALITY; SERVICE SATISFACTION; SYSTEM QUALITY;

INFORMATION ANALYSIS;

EID: 84887454877     PISSN: 02767783     EISSN: 21629730     Source Type: Journal    
DOI: 10.25300/MISQ/2013/37.3.05     Document Type: Article

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