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Volumn 27, Issue 6, 2015, Pages 1117-1134

How can employees engage customers?: Application of social penetration theory to the full-service restaurant industry by gender

Author keywords

Customer engagement; Gender; Mutual disclosure; Restaurants; Social penetration theory; Trust

Indexed keywords


EID: 84937803234     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-03-2014-0154     Document Type: Article
Times cited : (47)

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