Nature and role of customer satisfaction in the solution business

European Management Journal

Volumn 32, Issue 3, 2014, Pages 487-498

  Jacob, Frank ^a   Kleipaß, Ulrich ^a   Pohl, Alexander ^b  

^a ESMT European School of Management and Technology   (Germany)

^b BONN RHEIN SIEG UNIVERSITY OF APPLIED SCIENCES   (Germany)

Author keywords

Business buying; Consulting; Mixed methods; Satisfaction; Solution

Indexed keywords

EID: 84899922638     PISSN: 02632373     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.emj.2013.08.002     Document Type: Article

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