메뉴 건너뛰기




Volumn 7, Issue 1, 2014, Pages 52-75

IT employees' brand attitudes and the role of internal corporate communication: A survey of Indian IT industry

Author keywords

Confirmatory factor analysis; Corporate communication; Employee brand commitment; Employee brand identification; Employee brand loyalty; Employee brand performance; ICC; Internal branding; Internal corporate communication; IT services organisations; Regression

Indexed keywords


EID: 84897847533     PISSN: 17560047     EISSN: 17560055     Source Type: Journal    
DOI: 10.1504/IJBEX.2014.057858     Document Type: Article
Times cited : (21)

References (105)
  • 2
    • 84993080642 scopus 로고    scopus 로고
    • A case study analysis of the impact of satisfaction and organizational citizenship on productivity
    • Appelbaum, S.H., Adam, J., Javery, N., Lessard, M., Lion, J., Simard, M. and Sorbo, S. (2005) 'A case study analysis of the impact of satisfaction and organizational citizenship on productivity', Management Research News, Vol. 28, No. 5, pp.1-26.
    • (2005) Management Research News , vol.28 , Issue.5 , pp. 1-26
    • Appelbaum, S.H.1    Adam, J.2    Javery, N.3    Lessard, M.4    Lion, J.5    Simard, M.6    Sorbo, S.7
  • 3
    • 84889043300 scopus 로고    scopus 로고
    • Business student perceptions of a preferred employer: A study identifying determinants of employer branding
    • Arachchige, B.J.H. and Robertson, A (2012) 'Business student perceptions of a preferred employer: a study identifying determinants of employer branding', The IUP Journal of Brand Management, Vol. 7, No. 3, pp.26-46.
    • (2012) The IUP Journal of Brand Management , vol.7 , Issue.3 , pp. 26-46
    • Arachchige, B.J.H.1    Robertson, A.2
  • 8
    • 0242502219 scopus 로고    scopus 로고
    • Modelling internal communication in the financial services sector
    • Asif, S. and Sargeant, A. (2000) 'Modelling internal communication in the financial services sector', European Journal of Marketing, Vol. 34, Nos. 3/4, pp.299-317.
    • (2000) European Journal of Marketing , vol.34 , Issue.3-4 , pp. 299-317
    • Asif, S.1    Sargeant, A.2
  • 10
    • 84986135960 scopus 로고    scopus 로고
    • Conceptualizing and researching employer branding
    • Backhaus, K. and Tikoo, S. (2004) 'Conceptualizing and researching employer branding', Career Development International, Vol. 9, No. 5, pp.501-517.
    • (2004) Career Development International , vol.9 , Issue.5 , pp. 501-517
    • Backhaus, K.1    Tikoo, S.2
  • 11
    • 58449134535 scopus 로고    scopus 로고
    • LMX quality, supervisory communication and team-oriented commitment: A multilevel analysis approach
    • Bakar, A.H., Mustaffa, C.S. and Mohamad, B. (2009) 'LMX quality, supervisory communication and team-oriented commitment: a multilevel analysis approach', Corporate Communication: An International Journal, Vol. 14, No. 1, pp.11-33.
    • (2009) Corporate Communication: An International Journal , vol.14 , Issue.1 , pp. 11-33
    • Bakar, A.H.1    Mustaffa, C.S.2    Mohamad, B.3
  • 12
    • 34848866854 scopus 로고    scopus 로고
    • Student corporate brand identification: An exploratory case study
    • Balmer J.M.T. and Liao, N.N. (2007) 'Student corporate brand identification: an exploratory case study', Corporate Communications: An International Journal, Vol. 12, No. 4, pp.356-375.
    • (2007) Corporate Communications: An International Journal , vol.12 , Issue.4 , pp. 356-375
    • Balmer, J.M.T.1    Liao, N.N.2
  • 13
    • 84986136026 scopus 로고    scopus 로고
    • Corporate reputation versus corporate branding - The realist debate
    • Bickerton, D. (2000) 'Corporate reputation versus corporate branding - the realist debate', Corporate Communications: An International Journal, Vol. 5, No. 1, pp.42-48.
    • (2000) Corporate Communications: An International Journal , vol.5 , Issue.1 , pp. 42-48
    • Bickerton, D.1
  • 14
    • 33746660261 scopus 로고    scopus 로고
    • Theory and practice converge: A proposed set of corporate communication principles
    • Bishop, B. (2006) 'Theory and practice converge: a proposed set of corporate communication principles', Corporate Communications: An International Journal, Vol. 11, No. 3, pp.214-231.
    • (2006) Corporate Communications: An International Journal , vol.11 , Issue.3 , pp. 214-231
    • Bishop, B.1
  • 17
    • 70350328483 scopus 로고    scopus 로고
    • Are we having fun yet? A consideration of workplace fun and engagement
    • Bolton, S.C. and Houlihan, M. (2009) 'Are we having fun yet? A consideration of workplace fun and engagement', Employee Relations, Vol. 31, No. 6, pp.556-568.
    • (2009) Employee Relations , vol.31 , Issue.6 , pp. 556-568
    • Bolton, S.C.1    Houlihan, M.2
  • 18
    • 21344454550 scopus 로고    scopus 로고
    • The importance of internal branding
    • Boone, M. (2000) 'The importance of internal branding', Sale and Marketing Management, Vol. 152, No. 9, pp.36-38.
    • (2000) Sale and Marketing Management , vol.152 , Issue.9 , pp. 36-38
    • Boone, M.1
  • 19
    • 84986021415 scopus 로고    scopus 로고
    • Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave
    • Boselie, P. and Van der Wiele, T. (2002) 'Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave', Managing Service Quality, Vol. 12, No. 3, pp.65-72.
    • (2002) Managing Service Quality , vol.12 , Issue.3 , pp. 65-72
    • Boselie, P.1    Van Der Wiele, T.2
  • 20
    • 70350784266 scopus 로고    scopus 로고
    • Obtaining employee commitment to living the brand of the organization
    • Boyd, G. and Sutherland, M. (2006) 'Obtaining employee commitment to living the brand of the organization', South African Journal of Business Management, Vol. 37, No. 1, pp.9-19.
    • (2006) South African Journal of Business Management , vol.37 , Issue.1 , pp. 9-19
    • Boyd, G.1    Sutherland, M.2
  • 21
    • 59249088855 scopus 로고    scopus 로고
    • Investigating the service brand: A customer value perspective
    • Brodie, R.J., Whittome, J.R.M. and Brush, G.J. (2009) 'Investigating the service brand: a customer value perspective', Journal of Business Research, Vol. 62, No. 3, pp.345-355.
    • (2009) Journal of Business Research , vol.62 , Issue.3 , pp. 345-355
    • Brodie, R.J.1    Whittome, J.R.M.2    Brush, G.J.3
  • 22
    • 84948875731 scopus 로고
    • Single sample cross-validation indices for covariance structures
    • Browne, M.W and Cudeck, R. (1989) 'Single sample cross-validation indices for covariance structures', Multivariate Behavioral Research, Vol. 24, No. 4, pp.445-455.
    • (1989) Multivariate Behavioral Research , vol.24 , Issue.4 , pp. 445-455
    • Browne, M.W.1    Cudeck, R.2
  • 23
    • 33646879500 scopus 로고    scopus 로고
    • Building brand commitment: A behavioural approach to internal brand building
    • Burmann, C. and Zeplin, S. (2005) 'Building brand commitment: a behavioural approach to internal brand building', Journal of Brand Management, Vol. 12, No. 4, pp.279-300.
    • (2005) Journal of Brand Management , vol.12 , Issue.4 , pp. 279-300
    • Burmann, C.1    Zeplin, S.2
  • 24
    • 21344433532 scopus 로고    scopus 로고
    • In good company
    • May
    • Buss, D. (2002) 'In good company', Brandweek, May, Vol. 20, pp.28-30.
    • (2002) Brandweek , vol.20 , pp. 28-30
    • Buss, D.1
  • 25
    • 38749144761 scopus 로고    scopus 로고
    • Sharing Yalumba: Communicating Yalumba's commitment to sustainable winemaking
    • Camilleri, C.S. (2008) 'Sharing Yalumba: communicating Yalumba's commitment to sustainable winemaking', Corporate Communications: An International Journal, Vol. 13, No. 1, pp.18-41.
    • (2008) Corporate Communications: An International Journal , vol.13 , Issue.1 , pp. 18-41
    • Camilleri, C.S.1
  • 26
    • 70349414336 scopus 로고    scopus 로고
    • The effects of organizational communication on job satisfaction and organizational commitment in a land ambulance service and the mediating role of communication satisfaction
    • Carriere, J. and Bourque, C. (2009) 'The effects of organizational communication on job satisfaction and organizational commitment in a land ambulance service and the mediating role of communication satisfaction', Career Development International, Vol. 14, No. 1, pp.29-49.
    • (2009) Career Development International , vol.14 , Issue.1 , pp. 29-49
    • Carriere, J.1    Bourque, C.2
  • 27
    • 51049112617 scopus 로고    scopus 로고
    • The role of internal communication and training in infusing corporate values and delivering brand promise: Singapore airline's experience
    • Chong, M. (2007) 'The role of internal communication and training in infusing corporate values and delivering brand promise: Singapore Airline's Experience', Corporate Reputation Review, Vol. 10, No. 3, pp.201-212.
    • (2007) Corporate Reputation Review , vol.10 , Issue.3 , pp. 201-212
    • Chong, M.1
  • 28
    • 77949554604 scopus 로고    scopus 로고
    • Do their words really matter? Thematic analysis of U.S. And Latin American CEO letters
    • Conaway, R. and Wardrope, W. (2010) 'Do their words really matter? Thematic Analysis of U.S. and Latin American CEO Letters', The Journal of Business Communication, Vol. 47, No. 2, pp.141-168.
    • (2010) The Journal of Business Communication , vol.47 , Issue.2 , pp. 141-168
    • Conaway, R.1    Wardrope, W.2
  • 29
    • 0001637787 scopus 로고    scopus 로고
    • Public-service motivation: Building empirical evidence of incidence and effect
    • Crewson, P.E. (1997) 'Public-service motivation: building empirical evidence of incidence and effect', Journal of Public Administration Research and Theory, Vol. 7, No. 4, pp.499-519.
    • (1997) Journal of Public Administration Research and Theory , vol.7 , Issue.4 , pp. 499-519
    • Crewson, P.E.1
  • 31
    • 44249121723 scopus 로고    scopus 로고
    • Employer branding and its influence on managers
    • Davies, G. (2008) 'Employer branding and its influence on managers', European Journal of Marketing, Vol. 42, No. 5, pp.667-681.
    • (2008) European Journal of Marketing , vol.42 , Issue.5 , pp. 667-681
    • Davies, G.1
  • 33
    • 85132993389 scopus 로고    scopus 로고
    • The criteria for successful services brands
    • De Chernatony, L. and Horn, S.S. (2003) 'The criteria for successful services brands', European Journal of Marketing, Vol. 37, No. 7, pp.1095-1118.
    • (2003) European Journal of Marketing , vol.37 , Issue.7 , pp. 1095-1118
    • De Chernatony, L.1    Horn, S.S.2
  • 34
    • 77953570318 scopus 로고    scopus 로고
    • Building brand community membership within organizations: A viable internal branding alternative?
    • Devasagayam, P., Buff, C., Aurand, T. and Judson, K. (2010) 'Building brand community membership within organizations: a viable internal branding alternative?', Journal of Product and Brand Management, Vol. 19, No. 3, pp.210-217.
    • (2010) Journal of Product and Brand Management , vol.19 , Issue.3 , pp. 210-217
    • Devasagayam, P.1    Buff, C.2    Aurand, T.3    Judson, K.4
  • 35
    • 23444453968 scopus 로고    scopus 로고
    • Internal communication: Today's strategic imperative
    • Dolphin, R.A. (2005) 'Internal communication: today's strategic imperative', Journal of Marketing Communications, Vol. 11, No. 3, pp.171-190.
    • (2005) Journal of Marketing Communications , vol.11 , Issue.3 , pp. 171-190
    • Dolphin, R.A.1
  • 36
    • 84864149797 scopus 로고    scopus 로고
    • The greening of the annual letters published by Exxon, Chevron and BP between 2003 and 2009
    • Domenec, F. (2012) 'The greening of the annual letters published by Exxon, Chevron and BP between 2003 and 2009', Journal of Communication Management, Vol. 16, No. 3, pp.296-311.
    • (2012) Journal of Communication Management , vol.16 , Issue.3 , pp. 296-311
    • Domenec, F.1
  • 39
    • 84973740985 scopus 로고
    • Superior-subordinate relationships: A multiple levels of analysis approach
    • Dubinsky, A. and Yammarino, F. (1992) 'Superior-subordinate relationships: a multiple levels of analysis approach', Journal of Human Relations, Vol. 45, No. 6, pp.575-592.
    • (1992) Journal of Human Relations , vol.45 , Issue.6 , pp. 575-592
    • Dubinsky, A.1    Yammarino, F.2
  • 40
    • 77958141482 scopus 로고    scopus 로고
    • Symbolic power and public relations practice: Locating individual practitioners in their social context
    • Edwards, L. (2009) 'Symbolic power and public relations practice: locating individual practitioners in their social context', Journal of Public Relations Research, Vol. 21, No. 3, pp.251-272.
    • (2009) Journal of Public Relations Research , vol.21 , Issue.3 , pp. 251-272
    • Edwards, L.1
  • 41
    • 0002246534 scopus 로고
    • Reconsidering openness in organizational communication
    • Eisenberg, E.M. and Witten, M.G. (1987) 'Reconsidering openness in organizational communication', Academy of Management Review, Vol. 12, No. 3, pp.418-426.
    • (1987) Academy of Management Review , vol.12 , Issue.3 , pp. 418-426
    • Eisenberg, E.M.1    Witten, M.G.2
  • 42
  • 43
    • 36048984166 scopus 로고    scopus 로고
    • Sensitivity of fit indices to model misspecification and model types
    • Fan, X. and Sivo, A. (2007) 'Sensitivity of fit indices to model misspecification and model types', Multivariate Behavioural Research, Vol. 42, No. 3, pp.509-529.
    • (2007) Multivariate Behavioural Research , vol.42 , Issue.3 , pp. 509-529
    • Fan, X.1    Sivo, A.2
  • 45
    • 53349099527 scopus 로고    scopus 로고
    • Relationship between communication satisfaction and organisational commitment in three Guatemalan organisations
    • Federico, V. (1996) 'Relationship between communication satisfaction and organisational commitment in three Guatemalan organisations', The Journal of Business Communication, Vol. 33, No. 2, pp.111-140.
    • (1996) The Journal of Business Communication , vol.33 , Issue.2 , pp. 111-140
    • Federico, V.1
  • 46
    • 84986127773 scopus 로고    scopus 로고
    • 360 degrees feedback and its role in employee development
    • Garavan, T.N. and Morley, M. (1997) '360 degrees feedback and its role in employee development', Journal of Management Development, Vol. 16, No. 2, pp.134-147.
    • (1997) Journal of Management Development , vol.16 , Issue.2 , pp. 134-147
    • Garavan, T.N.1    Morley, M.2
  • 50
    • 84990385394 scopus 로고    scopus 로고
    • Forum: Auditing the communication audit - Communication audits in the age of the internet
    • Goldhaber, G.M. (2002) 'Forum: auditing the communication audit - communication audits in the age of the internet', Management Communication Quarterly, Vol. 15, No. 3, pp.451-457.
    • (2002) Management Communication Quarterly , vol.15 , Issue.3 , pp. 451-457
    • Goldhaber, G.M.1
  • 51
    • 33746629832 scopus 로고    scopus 로고
    • Corporate communication practice and pedagogy at the dawn of the new millennium
    • Goodman, M.B. (2006) 'Corporate communication practice and pedagogy at the dawn of the new millennium', Corporate Communications: An International Journal, Vol. 11, No. 3, pp.196-213.
    • (2006) Corporate Communications: An International Journal , vol.11 , Issue.3 , pp. 196-213
    • Goodman, M.B.1
  • 52
    • 84986082008 scopus 로고    scopus 로고
    • Communication in the creation of corporate value
    • Grof, A. (2001) 'Communication in the creation of corporate value', Corporate Communications: An International Journal, Vol. 6, No. 4, pp.193-198.
    • (2001) Corporate Communications: An International Journal , vol.6 , Issue.4 , pp. 193-198
    • Grof, A.1
  • 57
    • 85079730749 scopus 로고    scopus 로고
    • Corporate branding and corporate brand performance
    • Harris, F. and De Chernatony, L. (2001) 'Corporate branding and corporate brand performance', European Journal of Marketing, Vol. 35, No. 3, pp.441-456.
    • (2001) European Journal of Marketing , vol.35 , Issue.3 , pp. 441-456
    • Harris, F.1    De Chernatony, L.2
  • 58
    • 67650251408 scopus 로고    scopus 로고
    • The role of corporate communications in developing a corporate brand image and reputation in Mauritius
    • Hawabhay, B., Abratt, R. and Peters, M. (2009) 'The role of corporate communications in developing a corporate brand image and reputation in Mauritius', Corporate Reputation Review, Vol. 12, No. 1, pp.3-20.
    • (2009) Corporate Reputation Review , vol.12 , Issue.1 , pp. 3-20
    • Hawabhay, B.1    Abratt, R.2    Peters, M.3
  • 59
    • 54949094360 scopus 로고    scopus 로고
    • Communicating a new corporate image during privatization: The case of El Al airlines
    • Herstein, R.Y., Mitki, Y. and Jaffe, E.D. (2008) 'Communicating a new corporate image during privatization: the case of El Al airlines', Corporate Communications: An International Journal, Vol. 13, No. 4, pp.380-393.
    • (2008) Corporate Communications: An International Journal , vol.13 , Issue.4 , pp. 380-393
    • Herstein, R.Y.1    Mitki, Y.2    Jaffe, E.D.3
  • 60
    • 84897825916 scopus 로고    scopus 로고
    • Theory of business of Indian software
    • March
    • Jain, D., Daga, H. and Kakkar, N. (2003) 'Theory of business of Indian software', IIMB Management Review, March, pp.61-69.
    • (2003) IIMB Management Review , pp. 61-69
    • Jain, D.1    Daga, H.2    Kakkar, N.3
  • 61
  • 63
    • 84865145569 scopus 로고    scopus 로고
    • Employer branding - A study of its relevance in Indian
    • Kapoor, V. (2010) 'Employer branding - a study of its relevance in Indian', The IUP Journal of Brand Management, Vol. 7, No. 1, pp.51-74.
    • (2010) The IUP Journal of Brand Management , vol.7 , Issue.1 , pp. 51-74
    • Kapoor, V.1
  • 66
    • 51849154306 scopus 로고    scopus 로고
    • Investigating antecedents and consequences of brand identification
    • Kuenzel, S. and Halliday, S.V. (2008) 'Investigating antecedents and consequences of brand identification', Journal of Product and Brand Management, Vol. 17, No. 5, pp293-304.
    • (2008) Journal of Product and Brand Management , vol.17 , Issue.5 , pp. 293-304
    • Kuenzel, S.1    Halliday, S.V.2
  • 68
    • 76649110949 scopus 로고    scopus 로고
    • Guided by the brand: From brand management to integrative corporate communications
    • Malmelin, N. and Hakala, J. (2009) 'Guided by the brand: from brand management to integrative corporate communications', Business Strategy Series, Vol. 10, No. 5, pp.248-258.
    • (2009) Business Strategy Series , vol.10 , Issue.5 , pp. 248-258
    • Malmelin, N.1    Hakala, J.2
  • 69
    • 21144459329 scopus 로고
    • Influences of individual and situational characteristics on measures of training effectiveness
    • Mathieu, J.E., Tannenbaum, S.I. and Salas, E. (1992) 'Influences of individual and situational characteristics on measures of training effectiveness', Academy of Management Journal, Vol. 35, No. 4, pp.828-847.
    • (1992) Academy of Management Journal , vol.35 , Issue.4 , pp. 828-847
    • Mathieu, J.E.1    Tannenbaum, S.I.2    Salas, E.3
  • 70
    • 77956067158 scopus 로고    scopus 로고
    • Promoting active communication behaviours through internal communication
    • Mazzei, A. (2010) 'Promoting active communication behaviours through internal communication', Corporate Communication: An International Journal, Vol. 15, No. 3, pp.221-234.
    • (2010) Corporate Communication: An International Journal , vol.15 , Issue.3 , pp. 221-234
    • Mazzei, A.1
  • 71
    • 18844457565 scopus 로고    scopus 로고
    • The role of corporate identity in the higher education sector: A case study
    • Melewar, T.C. and Akel, S. (2005) 'The role of corporate identity in the higher education sector: a case study', Corporate Communications: An International Journal, Vol. 10, No. 1, pp.298-310.
    • (2005) Corporate Communications: An International Journal , vol.10 , Issue.1 , pp. 298-310
    • Melewar, T.C.1    Akel, S.2
  • 73
    • 0141541660 scopus 로고    scopus 로고
    • Selling the brand inside
    • Mitchell, C. (2002) 'Selling the brand inside', Harvard Business Review, Vol. 80, No. 1, pp.99-105.
    • (2002) Harvard Business Review , vol.80 , Issue.1 , pp. 99-105
    • Mitchell, C.1
  • 74
    • 0030522029 scopus 로고    scopus 로고
    • Collaborative communication in inter-firm relationships: Moderating effects of integration and control
    • Mohr, J., Fisher, R.J. and Nevin, J.R. (1996) 'Collaborative communication in inter-firm relationships: moderating effects of integration and control', Journal of Marketing, Vol. 60, No. 3, pp.103-115.
    • (1996) Journal of Marketing , vol.60 , Issue.3 , pp. 103-115
    • Mohr, J.1    Fisher, R.J.2    Nevin, J.R.3
  • 75
    • 84868595730 scopus 로고    scopus 로고
    • Dell goes mobile to bolster its employee engagement
    • Morris, E. (2010) 'Dell goes mobile to bolster its employee engagement', PRWeek, Vol. 13, No. 22, pp.14-15.
    • (2010) PRWeek , vol.13 , Issue.22 , pp. 14-15
    • Morris, E.1
  • 76
    • 78649344427 scopus 로고    scopus 로고
    • NASSCOM [online], (accessed 16 August, 2011)
    • NASSCOM (2010) Annual Report 2009-2010 [online] http://www.nasscom.org (accessed 16 August, 2011).
    • (2010) Annual Report 2009-2010
  • 78
    • 77952678235 scopus 로고    scopus 로고
    • Customer experience management: A critical review of an emerging idea
    • Palmer, A. (2010) 'Customer experience management: a critical review of an emerging idea', Journal of Services Marketing, Vol. 24, No. 3, pp.196-208.
    • (2010) Journal of Services Marketing , vol.24 , Issue.3 , pp. 196-208
    • Palmer, A.1
  • 79
    • 40749104448 scopus 로고    scopus 로고
    • Using internal marketing to ignite the corporate brand: The case of the UK retail bank industry
    • Papasolomou, I. and Vrontis, D. (2006) 'Using internal marketing to ignite the corporate brand: the case of the UK retail bank industry', Journal of Brand Management, Vol. 14, No. 1, pp.177-195.
    • (2006) Journal of Brand Management , vol.14 , Issue.1 , pp. 177-195
    • Papasolomou, I.1    Vrontis, D.2
  • 80
    • 84993825045 scopus 로고    scopus 로고
    • Communication and commitment in organisations: A social identity approach
    • Postmes, T., Tanis, M. and De Wit, B. (2001) 'Communication and commitment in organisations: a social identity approach', Group Processes and Intergroup Relations, Vol. 4, No. 3, pp.207-226.
    • (2001) Group Processes and Intergroup Relations , vol.4 , Issue.3 , pp. 207-226
    • Postmes, T.1    Tanis, M.2    De Wit, B.3
  • 81
    • 67649145036 scopus 로고    scopus 로고
    • The role of internal branding in the delivery of employee brand promise
    • Punjaisri, K. and Wilson, A. (2007) 'The role of internal branding in the delivery of employee brand promise', Journal of Brand Management, Vol. 15, No. 1, pp.57-70.
    • (2007) Journal of Brand Management , vol.15 , Issue.1 , pp. 57-70
    • Punjaisri, K.1    Wilson, A.2
  • 82
    • 75149166971 scopus 로고    scopus 로고
    • Internal branding: An enabler of employee's brand-supporting behaviours
    • Punjaisri, K., Heiner, E. and Wilson, A. (2009) 'Internal branding: an enabler of employee's brand-supporting behaviours', Journal of Service Management, Vol. 20, No. 1, pp.209-222.
    • (2009) Journal of Service Management , vol.20 , Issue.1 , pp. 209-222
    • Punjaisri, K.1    Heiner, E.2    Wilson, A.3
  • 83
    • 84965919062 scopus 로고
    • Communication relationship satisfaction and organizational commitment
    • Putti, J.M., Aryee, S. and Phua, J. (1990) 'Communication relationship satisfaction and organizational commitment', Group & Organization Studies, Vol. 15, No. 1, pp.44-52.
    • (1990) Group & Organization Studies , vol.15 , Issue.1 , pp. 44-52
    • Putti, J.M.1    Aryee, S.2    Phua, J.3
  • 85
    • 84860549971 scopus 로고    scopus 로고
    • Understanding strategy in communication management
    • Raupp, J. and Hoffjann, O. (2012) 'Understanding strategy in communication management', Journal of Communication Management, Vol. 16, No. 2, pp.146-161.
    • (2012) Journal of Communication Management , vol.16 , Issue.2 , pp. 146-161
    • Raupp, J.1    Hoffjann, O.2
  • 86
    • 23744498735 scopus 로고    scopus 로고
    • Managing internal communication: An organizational case study
    • Robson, P.J.A. and Tourish, D. (2005) 'Managing internal communication: an organizational case study', Corporate Communications, Vol. 10, No. 3, pp.213-222.
    • (2005) Corporate Communications , vol.10 , Issue.3 , pp. 213-222
    • Robson, P.J.A.1    Tourish, D.2
  • 87
    • 80054011425 scopus 로고    scopus 로고
    • The influence of the employer brand on employee attitudes relevant for service branding: An empirical investigation
    • Schlager, T., Bodderas, M., Maas, P. and Cachelin, J.L. (2011) 'The influence of the employer brand on employee attitudes relevant for service branding: an empirical investigation', Journal of Services Marketing, Vol. 25, No. 7, pp.497-508.
    • (2011) Journal of Services Marketing , vol.25 , Issue.7 , pp. 497-508
    • Schlager, T.1    Bodderas, M.2    Maas, P.3    Cachelin, J.L.4
  • 89
    • 84897906998 scopus 로고    scopus 로고
    • Internal corporate communication practices, communication satisfaction and internal branding outcome in Indian companies: A conceptual model
    • 20-22 December, Indian Institute of Management, Bangalore, India
    • Sharma, N. and Kamalanabhan, T.J. (2009) 'Internal corporate communication practices, communication satisfaction and internal branding outcome in Indian companies: a conceptual model', 7th AIMS International Conference book proceedings, 20-22 December, Indian Institute of Management, Bangalore, India.
    • (2009) 7th AIMS International Conference Book Proceedings
    • Sharma, N.1    Kamalanabhan, T.J.2
  • 90
    • 84865129357 scopus 로고    scopus 로고
    • Impact of internal corporate communication on internal branding: Perception of Indian public sector employees
    • Sharma, N. and Kamalanabhan, T.J. (2012) 'Impact of internal corporate communication on internal branding: perception of Indian public sector employees', Corporate Communication International Journal, Vol. 17, No. 3, pp.300-322.
    • (2012) Corporate Communication International Journal , vol.17 , Issue.3 , pp. 300-322
    • Sharma, N.1    Kamalanabhan, T.J.2
  • 91
    • 0035634882 scopus 로고    scopus 로고
    • The impact of employee communication and perceived external prestige on organizational identification
    • Smidts, A., Pruyn, A. and Riel, V. (2001) 'The impact of employee communication and perceived external prestige on organizational identification', Academy of Management Journal, Vol. 49, No. 5, pp.1051-1062.
    • (2001) Academy of Management Journal , vol.49 , Issue.5 , pp. 1051-1062
    • Smidts, A.1    Pruyn, A.2    Riel, V.3
  • 93
    • 0037522028 scopus 로고    scopus 로고
    • A cognitive-affective model of organizational communication for designing IT
    • Teeni, D. (2001) 'A cognitive-affective model of organizational communication for designing IT', MIS Quarterly, Vol. 25, No. 2, pp.251-312.
    • (2001) MIS Quarterly , vol.25 , Issue.2 , pp. 251-312
    • Teeni, D.1
  • 96
    • 84860597369 scopus 로고    scopus 로고
    • Exploring implications for internal communication
    • Tilley, E.N. (2012) 'Exploring implications for internal communication', Journal of Communication Management, Vol. 16, No. 2, pp.162-118.
    • (2012) Journal of Communication Management , vol.16 , Issue.2 , pp. 162-118
    • Tilley, E.N.1
  • 100
  • 101
    • 70350289676 scopus 로고    scopus 로고
    • Employee perspectives of service quality in the supermarket sector
    • Vella, P.V., Gountas, J. and Walker, R. (2009) 'Employee perspectives of service quality in the supermarket sector', Journal of Services Marketing, Vol. 23, No. 6, pp.407-421.
    • (2009) Journal of Services Marketing , vol.23 , Issue.6 , pp. 407-421
    • Vella, P.V.1    Gountas, J.2    Walker, R.3
  • 102
    • 21544465898 scopus 로고    scopus 로고
    • Implementation of networked organizational communication: A communication reference model
    • Vries, S.D. and Diana, I.D. (2005) 'Implementation of networked organizational communication: a communication reference model', Corporate Communications: An International Journal, Vol. 10, No. 2, pp.41-57.
    • (2005) Corporate Communications: An International Journal , vol.10 , Issue.2 , pp. 41-57
    • Vries, S.D.1    Diana, I.D.2
  • 104
    • 0001891566 scopus 로고
    • Assessing reliability and stability in panel models
    • Heise, D. (Ed.), Jossey-Bass, San Francisco, CA
    • Wheaton, B., Muthen, B., Alwin, D. and Summers, G. (1977) 'Assessing reliability and stability in panel models', in Heise, D. (Ed.): Sociological Methodology, Jossey-Bass, San Francisco, CA.
    • (1977) Sociological Methodology
    • Wheaton, B.1    Muthen, B.2    Alwin, D.3    Summers, G.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.