Visual communications — the Japanese experience

Corporate Communications: An International Journal

Volumn 5, Issue 1, 2000, Pages 34-41

  Mestre, Michel ^a   Stainer, Alan ^b   Stainer, Lorice ^c   Strom, Bill ^a  

^a TRINITY WESTERN UNIVERSITY   (Canada)

^b MIDDLESEX UNIVERSITY BUSINESS SCHOOL   (United Kingdom)

^c UNIVERSITY OF LEICESTER   (United Kingdom)

Author keywords

Communications; Information; Japan; Non verbal communication; Operations management; Quality of working life

Indexed keywords

EID: 84986145965     PISSN: 13563289     EISSN: None     Source Type: Journal    
DOI: 10.1108/13563280010317569     Document Type: Review

References (29)

1. Argyris, C. (1993), Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change, Jossey-Bass Publishers, San Francisco, CA, pp. 49-55.
2. Bradford, D.L. and Cohen, A.R. (1997), Managing for Excellence – The Leadership Guide to Developing High Performance in Contemporary Organizations, John Wiley & Sons, New York, NY, pp. 141-2.
3. Fredrickson, B.L. and Kahneman, D. (1993), “Duration neglect in retrospective evaluations of affective episodes”, Journal of Personality & Social Psychology, Vol. 65, pp. 45-55.
4. Fukuyama, M., Mitsuki, S. and Honda, K. (1995), Manual No Tsucuri Kata (How to Make and Use a Manual), Chubu-Sangyo-Renmei, Ditsumukioieku, Tokyo, p. 47.
5. Greif, M. (1991), The Visual Factory, Productivity Press, Portland, OR.
6. Hussey, D. (1998), “Sources of information for competitor analysis”, Strategic Change, Vol. 7 No. 6, pp. 343-56.
7. Kepner, C. (1998), “Management – what successful managers do”, Productivity SA, Vol. 24 No. 6, pp. 11-12.
8. Leahey, S.G. (1993), “Productivity depends upon quality communications”, in Christopher, W.F. and Thor, C.G. (Eds), Handbook for Productivity Measurement and Improvement, Productivity Press, Portland, OR, pp. 8-6.1-6.15.
9. Mann, S. (1998), “Communication is vital in a changing world”, Professional Manager, Vol. 7 No. 6, p. 3.
10. Matlin, N. (1992), Psychology, Harcourt Brace Jovanovich College Publishers, New York, NY, p. 577.
11. Mestre, M. and Strom, B. (1998), “Show, not tell: visual communications in the Japanese corporation”, Proceedings CBFA Conference, Trinity Western University, Langley, British Columbia.
12. Mestre, M., Stainer, A. and Stainer, L. (1997), “Employee orientation – the Japanese approach”, Employee Relations, Vol. 19 No. 5, pp. 443-56.
13. Miikkulainen, R. and Sirosh, J. (1995), “A new look at seeing”, http://www.psc.edu/science/Miikkulainen/Miikkul.html
14. Moseley, A. (1996), “Overcoming the practical barriers to implementing performance measures which are linked to organizational goals”, paper presented at the Conference on Effective and Meaningful Performance Measurement, London, 17/18 June 1996, organised by IIR Ltd.
15. Nelson, T. and Coxhead, H. (1997), “Increasing probability of re-engineering/culture change success through effective internal communication”, Strategic Change, Vol. 6 No. 1, pp. 29-48.
16. Nonaka, S. and Takeuchi, H. (1995), The Knowledge-Creating Company, Oxford University Press, Oxford, p. 58.
17. Oakland, J.S. (1999), Total Organizational Excellence – Achieving World-Class Performance, Butterworth-Heinemann, Oxford, pp. 193-211.
18. Ouchi, W.G. (1981), Theory Z: How American Business Can Meet the Japanese Challenge, Addison-Wesley, Reading, MA, p. 17.
19. Parker, D. (1998), “Market process management”, Strategic Change, Vol. 7 No. 4, pp. 237-45.
20. Profer, E. (1998), “Surroundings affect worker productivity”, Industry Week, Vol. 247 No. 11, p. 14.
21. Ruch, W. (1984), Corporate Communications: A Comparison of Japanese and American Practices, Quorum Books, Westport, CT, pp. 66-90.
22. Schermerhorn Jr, J.R. (1999), Management, John Wiley & Sons, New York, NY, pp. 327-32.
23. Stainer, A. (1995), “Productivity management: the Japanese experience”, Management Decision, Vol. 33 No. 8, pp. 4-12.
24. Stainer, A. and Stainer, L. (1997), “Productivity and performance dimensions of corporate communications strategy”, Corporate Communications: An International Journal, Vol. 2 No. 2, pp. 70-5.
25. Strom, B. (1998), More Than Talk: Communication Studies and the Christian Faith, Kendall/Hunt Publishing, Dubuque, IA, p. 25.
26. Swann, W.B. and Miller, L.C. (1982), “Why never forgetting a face matters: visual imagery and social memory”, Journal of Personality and Social Psychology, Vol. 43, pp. 475-80.
27. Ting-Toomey, S., Gao, G., Trubisky, P., Yang, Z., Kim, H.S., Lin, S.L. and Nishida, T. (1991), “Culture, face, maintenance and styles of handling interpersonal conflicts: a study of five cultures”, International Journal of Conflict Management, Vol. 2 No. 4, pp. 275-96.
28. Van Willegen, J. and Stoffle, R. (1986), “The Americanization of Shoyu: American workers and a Japanese employment system”, Anthropology and International Business: Studies in Third World Societies, College of William & Mary, Williamsburg, VA, pp. 125-62.
29. Varey, R.J. (1998), “Are you getting the message?”, Professional Manager, Vol. 7 No. 6, pp. 8-10.