Emotional labor in the hospitality industry: The influence of contextual factors

International Journal of Hospitality Management

Volumn 37, Issue , 2014, Pages 150-158

  Shani, Amir ^a   Uriely, Natan ^a   Reichel, Arie ^a   Ginsburg, Limor ^a  

^a BEN GURION UNIVERSITY OF THE NEGEV   (Israel)

Author keywords

Deep acting; Emotional labor; Employees' coping strategy; Job outcomes; Surface acting

Indexed keywords

EID: 84890417302     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2013.11.009     Document Type: Article

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