-
1
-
-
0032065922
-
Emotional dissonance in organizations: Antecedents, consequences, and moderators
-
Abraham, R. (1998). Emotional dissonance in organizations: Antecedents, consequences, and moderators. Genetic, Social, and General Psychology Monographs, 124: 229-246.
-
(1998)
Genetic, Social, and General Psychology Monographs
, vol.124
, pp. 229-246
-
-
Abraham, R.1
-
2
-
-
0003926611
-
-
Unpublished Doctoral Dissertation, University of Michigan, Ann Arbor, Michigan
-
Adelman, P.K. (1989). Emotional Labor and Employee Well-Being. Unpublished Doctoral Dissertation, University of Michigan, Ann Arbor, Michigan.
-
(1989)
Emotional Labor and Employee Well-Being
-
-
Adelman, P.K.1
-
5
-
-
0004270111
-
-
San Francisco: Jossey-Bass
-
Bowen, D.E., Chase, R.B., Cummings, T.G., et al. (1990). Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations and Marketing. San Francisco: Jossey-Bass.
-
(1990)
Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations and Marketing
-
-
Bowen, D.E.1
Chase, R.B.2
Cummings, T.G.3
-
6
-
-
0001903829
-
Service and marketing management: Implications for organizational behavior
-
In, B.M. Staw and L.L. Cummings (eds.), Greenwich, CT: JAI Press
-
Bowen, D.E. and Schneider, B. (1988). Service and marketing management: Implications for organizational behavior. In B.M. Staw and L.L. Cummings (eds.), Research in Organizational Behavior (pp. 1-42). Greenwich, CT: JAI Press.
-
(1988)
Research in Organizational Behavior
, pp. 1-42
-
-
Bowen, D.E.1
Schneider, B.2
-
7
-
-
0002019449
-
A framework for analyzing customer service orientations in manufacturing
-
Bowen, D.E., Siehl, C., and Schneider, B. (1989). A framework for analyzing customer service orientations in manufacturing. Academy of Management Review, 14: 75-95.
-
(1989)
Academy of Management Review
, vol.14
, pp. 75-95
-
-
Bowen, D.E.1
Siehl, C.2
Schneider, B.3
-
8
-
-
0036167531
-
Emotional labor and burnout: Comparing two perspectives of people work
-
Brotheridge, C.M. and Grandey, A. (2002). Emotional labor and burnout: Comparing two perspectives of people work. Journal of Vocational Behavior, 60: 17-39.
-
(2002)
Journal of Vocational Behavior
, vol.60
, pp. 17-39
-
-
Brotheridge, C.M.1
Grandey, A.2
-
10
-
-
0003816215
-
-
Lanham, MD: Lexington Books
-
Brown, S.W., Gummesson, E., Edvardsson, B., and Gustavsson, B (1991). Service Quality: Multidisciplinary and Multinational Perspectives. Lanham, MD: Lexington Books.
-
(1991)
Service Quality: Multidisciplinary and Multinational Perspectives
-
-
Brown, S.W.1
Gummesson, E.2
Edvardsson, B.3
Gustavsson, B.4
-
11
-
-
80052600340
-
-
Unpublished doctoral dissertation, College of Human Resource Education, Virginia Tech, Blacksburg, Virginia
-
Chu, L. (2002); The effects of emotional labor on employee work outcomes. Unpublished doctoral dissertation, College of Human Resource Education, Virginia Tech, Blacksburg, Virginia
-
(2002)
The effects of emotional labor on employee work outcomes
-
-
Chu, L.1
-
12
-
-
0000123057
-
Is emotional expression repression oppression? Myths of organizational affective regulation
-
In, S. Deetz (ed.), Thousand Oaks, CA: Sage Publications
-
Conrad, C. and Witte, K. (1994). Is emotional expression repression oppression? Myths of organizational affective regulation. In S. Deetz (ed.), Communication Yearbook, Volume 17 (pp. 417-428). Thousand Oaks, CA: Sage Publications.
-
(1994)
Communication Yearbook
, vol.17
, pp. 417-428
-
-
Conrad, C.1
Witte, K.2
-
13
-
-
0001053757
-
Universals and cultural differences in facial expressions of emotion
-
In, J. Cole (ed.), Lincoln, NE: University of Nebraska Press
-
Ekman, P. (1972). Universals and cultural differences in facial expressions of emotion. In J. Cole (ed.), Nebraska Symposium on Motivation 1971, Volume 19 (pp. 207-283). Lincoln, NE: University of Nebraska Press.
-
(1972)
Nebraska Symposium on Motivation 1971
, vol.19
, pp. 207-283
-
-
Ekman, P.1
-
14
-
-
0001570335
-
Cross culture studies of facial expression
-
In. P. Ekman (ed.), New York: Academic Press
-
Ekman, P. (1973). Cross culture studies of facial expression. In. P. Ekman (ed.), Darwin and Facial Expression: A Century of Research in Review (pp. 169-222). New York: Academic Press.
-
(1973)
Darwin and Facial Expression: A Century of Research in Review
, pp. 169-222
-
-
Ekman, P.1
-
15
-
-
0034146874
-
The emerging role of emotions in work life: An introduction
-
Fisher, C. D. and Ashkanasy, N. M. (2000). The emerging role of emotions in work life: An introduction. Journal of Organizational Behavior, 21: 123-129.
-
(2000)
Journal of Organizational Behavior
, vol.21
, pp. 123-129
-
-
Fisher, C.D.1
Ashkanasy, N.M.2
-
16
-
-
0347031542
-
Emotional labor: A conceptualization and scale development
-
Glomb, T.M. and Tews, M.J. (2004). Emotional labor: A conceptualization and scale development. Journal of Vocational Behavior, 64: 1-23.
-
(2004)
Journal of Vocational Behavior
, vol.64
, pp. 1-23
-
-
Glomb, T.M.1
Tews, M.J.2
-
17
-
-
27844557291
-
-
Unpublished Doctoral Dissertation, Colorado State University, Fort Collins, Colorado
-
Grandey, A. (1999). The Effects of Emotional Labor: Employee Attitudes, Stress and Performance. Unpublished Doctoral Dissertation, Colorado State University, Fort Collins, Colorado.
-
(1999)
The Effects of Emotional Labor: Employee Attitudes, Stress and Performance
-
-
Grandey, A.1
-
18
-
-
0031058307
-
Hiding feelings: The acute effects of inhibiting negative and positive emotions
-
Gross, J. and Levenson, R. (1997). Hiding feelings: The acute effects of inhibiting negative and positive emotions. Journal of Abnormal Psychology, 106(1): 95103.
-
(1997)
Journal of Abnormal Psychology
, vol.106
, Issue.1
, pp. 95103
-
-
Gross, J.1
Levenson, R.2
-
22
-
-
84990324271
-
Exploring the dimensions of emotional labor: The heart of Hochschild's work
-
Kruml, S.M. and Geddes, D. (2000). Exploring the dimensions of emotional labor: The heart of Hochschild's work. Management Communication Quarterly, 14: 849.
-
(2000)
Management Communication Quarterly
, vol.14
, pp. 849
-
-
Kruml, S.M.1
Geddes, D.2
-
23
-
-
0027345780
-
From psychological stress to the emotions: A history of changing outlooks
-
In, L.W. Porter and M. Rosenzweig (eds.), Palo Alto, CA: Annual Reviews
-
Lazarus, R.S. (1993). From psychological stress to the emotions: A history of changing outlooks. In L.W. Porter and M. Rosenzweig (eds.), Annual Review of Psychology, Volume 44 (pp. 1-2). Palo Alto, CA: Annual Reviews.
-
(1993)
Annual Review of Psychology
, vol.44
, pp. 1-2
-
-
Lazarus, R.S.1
-
24
-
-
84905758365
-
-
Unpublished Doctoral Dissertation, College of Human Resource Education, Virginia Tech, Blacksburg, Virginia
-
Lin Chu, K.H. (2002). The Effects of Emotional Labor on Employee Work Outcomes. Unpublished Doctoral Dissertation, College of Human Resource Education, Virginia Tech, Blacksburg, Virginia.
-
(2002)
The Effects of Emotional Labor on Employee Work Outcomes
-
-
Lin Chu, K.H.1
-
27
-
-
0040155452
-
The dimensions, antecedents and consequences of emotional labor
-
Morris, J. and Feldman, D. (1996). The dimensions, antecedents and consequences of emotional labor. The Academy of Management Review, 21(4): 986-1010.
-
(1996)
The Academy of Management Review
, vol.21
, Issue.4
, pp. 986-1010
-
-
Morris, J.1
Feldman, D.2
-
30
-
-
0008385762
-
Confronting a traumatic event: Toward an understanding of inhibition and disease
-
Pennebaker, J. W. and Beall, S (1986). Confronting a traumatic event: Toward an understanding of inhibition and disease. Journal of Abnormal Psychology, 58: 528-537.
-
(1986)
Journal of Abnormal Psychology
, vol.58
, pp. 528-537
-
-
Pennebaker, J.W.1
Beall, S.2
-
31
-
-
0001872878
-
Helpers' motivation and the burnout syndrome
-
In, T.A. Wills (ed.), San Diego, CA: Academic Press
-
Pines, A. (1982). Helpers' motivation and the burnout syndrome. In T.A. Wills (ed.), Basic Processes in Helping Relationships (pp. 453-475). San Diego, CA: Academic Press.
-
(1982)
Basic Processes in Helping Relationships
, pp. 453-475
-
-
Pines, A.1
-
32
-
-
0003155181
-
Expression of emotion as part of the work role
-
Rafaeli, A. and Sutton, R. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12: 23-37.
-
(1987)
Academy of Management Review
, vol.12
, pp. 23-37
-
-
Rafaeli, A.1
Sutton, R.2
-
33
-
-
0002610623
-
The expression of emotion in organizational life
-
In, B.M. Staw and L.L. Cummings (eds.), Greenwich, CT: JAI Press
-
Rafaeli, A. and Sutton, R. (1989). The expression of emotion in organizational life. In B.M. Staw and L.L. Cummings (eds.), Research in Organizational Behavior (pp. 1-42). Greenwich, CT: JAI Press.
-
(1989)
Research in Organizational Behavior
, pp. 1-42
-
-
Rafaeli, A.1
Sutton, R.2
-
34
-
-
0024232971
-
Sources of occupational stress: An examination of British prison officers
-
Rutter, D.R. and Fielding, P.J. (1988). Sources of occupational stress: An examination of British prison officers. Work and Stress, 2: 292-299.
-
(1988)
Work and Stress
, vol.2
, pp. 292-299
-
-
Rutter, D.R.1
Fielding, P.J.2
-
35
-
-
0034146875
-
Antecedents of work place emotional labor dimensions and moderators of their effects on physical symptoms
-
Schaubroeck, J. and Jones, J. R. (2000). Antecedents of work place emotional labor dimensions and moderators of their effects on physical symptoms. Journal of Organizational Behavior, 21: 163-183.
-
(2000)
Journal of Organizational Behavior
, vol.21
, pp. 163-183
-
-
Schaubroeck, J.1
Jones, J.R.2
-
36
-
-
0000699079
-
Alienation and Anomie
-
In, J. Robison, P. Shaver, and L. Wrightsman (eds.), San Diego, CA: Academic Press
-
Seeman, M. (1991). Alienation and Anomie. In J. Robison, P. Shaver, and L. Wrightsman (eds.), Measures of Personality and Social Psychological Attitudes (pp. 291-295). San Diego, CA: Academic Press.
-
(1991)
Measures of Personality and Social Psychological Attitudes
, pp. 291-295
-
-
Seeman, M.1
-
37
-
-
0024023344
-
Development and validation of brief measures of positive and negative affect: The PANAS scales
-
Watson, D., Clark, L.A., and Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54: 1063-1070.
-
(1988)
Journal of Personality and Social Psychology
, vol.54
, pp. 1063-1070
-
-
Watson, D.1
Clark, L.A.2
Tellegen, A.3
-
38
-
-
33845670878
-
The affective consequences of service work
-
Wharton, A. (1993). The affective consequences of service work. Work and Occupations, 20: 205-232.
-
(1993)
Work and Occupations
, vol.20
, pp. 205-232
-
-
Wharton, A.1
-
40
-
-
0141468898
-
Emotional dissonance and employee well-being
-
In, N.M. Ashkanasy, C.E.J. Hartel, and W. J. Zerbe (eds.), Westport, CT: Quorum/Greenwood
-
Zerbe, W.J. (2000). Emotional dissonance and employee well-being. In N.M. Ashkanasy, C.E.J. Hartel, and W. J. Zerbe (eds.), Emotions in the Workplace: Research, Theory, and Practice (pp. 189-214). Westport, CT: Quorum/Greenwood.
-
(2000)
Emotions in the Workplace: Research, Theory, and Practice
, pp. 189-214
-
-
Zerbe, W.J.1
|