"Going above and beyond:" The emotional labor adventure guides

Journal of Leisure Research

Volumn 37, Issue 1, 2005, Pages 29-50

  Sharpe, Erin K ^a  

^a BROCK UNIVERSITY   (Canada)

Author keywords

Adventure; Adventure guides; Authenticity; Emotion; Emotional labor

Indexed keywords

OCCUPATION;

EID: 13944277145     PISSN: 00222216     EISSN: None     Source Type: Journal    
DOI: 10.1080/00222216.2005.11950039     Document Type: Article

References (44)

1. Abrahams, R. D. (1986). Ordinary and Extraordinary Experience. In V. W. Turner & E. M. Bruner (Eds.), The Anthropology of Experience (pp. 45-71). Urbana, IL: University of Illinois Press.
2. Arnould, E. J., & Price, L. L. (1983). River magic: Extraordinary experience and the extended service encounter. Journal of Consumer Research, 20, 24-45.
3. Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the workplace: A reappraisal. Human Relations, 48, 97-125.
4. Belk, R. W., & Costa, J. A. (1998). The mountain man myth: A contemporary consuming fantasy. Journal of Consumer Research, 25, 218-240.
5. Bryman, A. (1999). The Disneyization of society. The Sociological Review, 47(1), 25-47.
6. Cahill, S. (1999). Emotional capital and professional socialization: The case of mortuary science students (and me). Social Psychology Quarterly, 62, 101-16.
7. Celsi, R., Rose, R., & Leigh, T. (1993). An exploration of high-risk leisure consumption through skydiving. Journal of Consumer Research, 20, 1-23.
8. Cohen, S., & Taylor, L, (1992). Escape Attempts: The Theory and Practice of Resistance in Everyday Life. London: Routledge.
9. Cordes, C. L., Dougherty, T. W., & Blum, M. (1997). Patterns of burnout among managers and professionals: A comparison of models. Journal of Organizational Behavior 18, 685-701.
10. Ellis & M. G. Flaherty (Eds.), Investigating Subjectivity: Research on Lived Experience (pp. 156-75). Newbury Park: Sage.
11. Fine, G. A. (1992). Wild life: Authenticity and the human experience of "natural" places. In C.
12. Fine, G. A., & Holyfield, L. (1996). Secrecy, trust, and dangerous leisure: Generating group cohesion in voluntary organizations. Social Psychology Quarterly, 59, 22-38.
13. Gergen, K. J. (2000). The Saturated Self: Dilemmas of Identity in Contemporary Life. New York: Basic Books.
14. Goffman, E. (1959). The Presentation of Self in Everyday Life. Garden City, NY. Doubleday.
15. Goffman, E. (1967). Interaction Ritual: Essays on Face-to-Face Behavior. Garden City, NY: Doubleday.
16. Goleman, D. (1996). Emotional Intelligence. New York: Bantam Books.
17. Gubrium, J. F., & Holstein, J. A. (2001). Trying times, troubled selves. In J. F. Gubrium & J. A.
18. Hochschild, A. E. (1979). Emotion work, feeling rules, and social structure. American Journal of Sociology, 85(3), 551-575.
19. Hochschild, A. E. (1983). The Managed Heart: Commercialization of Human Feeling. Berkeley, CA: University of California Press.
20. Holstein (Eds.), Institutional Selves: Troubled Identities in a Postmodern World (pp. 1-20). New York: Oxford University Press.
21. Holstein, J. A., & Gubrium, J. F. (2000). The Self we Live By: Narrative Identity in a Postmodern World. New York: Oxford University Press.
22. Holyfield, L. (1997). Generating excitement: Experienced emotion in commercial leisure. Social Perspectives on Emotion, 4, 257-281.
23. Holyfield, L. (1999). Manufacturing adventure: The buying and selling of emotions. Journal of Contemporary Ethnography, 28(1), 3-32.
24. Holyfield, L., & Fine, G. A. (1997). Adventure as character work: The collective taming of fear. Symbolic Interaction, 20(4), 343-363.
25. Hunt, J. (1995). Divers' accounts of normal risk. Symbolic Interaction, 18, 439-62.
26. Johnson, J. A. (2001). Individual and organization level predictors of emotional exhaustion and intention to quit: A study of the addiction treatment counseling occupation. Dissertation Abstracts International, A; The Humanities and Social Sciences, 61(8), 3371-A. (UMI No. DA9984153).
27. Jonas, L. (1999). Making and facing danger: Constructing strong character on the river. Symbolic Interaction, 22(3), 247-267.
28. Kiewa, J. (2001). Control over self and space in rockclimbing. Journal of Leisure Research, 33(4), 363-382.
29. Krakauer, J. (1997). Into Thin Air. New York: Anchor Books.
30. Lyng, S. (1990). Edgework: A social-psychological analysis of voluntary risk-taking. American Journal of Sociology, 95, 851-86.
31. Martin, S. E. (1999). Police force or police service? Gender and emotional labor. The Annals of the American Academy of Political and Social Science, 561, 111-126.
32. Montemurro, B. (2001). Strippers and screamers: The emergence of social control in a noninstitutionalized setting. Journal of Contemporary Ethnography, 30(3), 275-304.
33. Olson, S. (1938/1998). Why wilderness? In J. B. Callicott & M. P. Nelson (Eds.), The Great New Wilderness Debate (pp. 97-102). Athens, GA: University of Georgia Press.
34. Paules, G. F. (1991). Dishing it Out: Power and Resistance among Waitresses in a New Jersey Restaurant. Philadelphia: Temple University Press.
35. Price, L. L., & Arnould, E. J. (1995). Going to extremes: Managing service encounters and assessing provider performance. Journal of Marketing, 59(2), 83-98.
36. Ringer, M., & Gillis, H. L. (1995). Managing psychological depth in adventure programming. Journal of Experiential Education, 18(1), 41-51.
37. Rojek, C. (1995). Decentring Leisure: Rethinking Leisure Theory. London: Sage.
38. Sachs, J., & Blackmore, J. (1998). You never show you can't cope: Women in school leadership roles managing their emotions. Gender & Education, 10(3), 265-280.
39. Scheid, T. L., Fayram, E. S., & Littlefield, V. (1998). Work experiences of mental health care providers: Professional and organizational determinants of burnout and satisfaction. Research in the Sociology of Health Care, 15, 57-82.
40. Sharpe, E. K. (2002). Delivering Communitas: Outdoor Adventure and the Making of Community. Unpublished doctoral dissertation, Indiana University, Bloomington.
41. Smith Lovin, L. (1995). The sociology of affect and emotion. In K. S. Cook, G. A. Fine, & J. S. House (Eds.), Sociological Perspectives on Social Psychology (pp. 118-147). Needham Heights, MA: Allyn and Bacon.
42. Thoits, P. A. (1990). Emotional deviance: Research agendas. In T.D. Kemper (Ed.), Research Agendas in the Sociology of Emotions (pp. 180-206). Albany, NY. SUNY Press.
43. Turner, R. & Edgley, C. (1990). Death as theater: A dramaturgical analysis of the American funeral. In D. Brissett & C. Edgley (Eds.), Life as Theater: A Dramaturgical Sourcebook (pp. 285-298). New York: Aldine de Gruyter.
44. Wood, E. A. (2000). Working in the fantasy factory: The attention hypothesis and the enacting of masculine power in strip clubs. Journal of Contemporary Ethnography, 29(1), 5-31.