Significant developments and emerging issues in human resource management

International Journal of Hospitality Management

Volumn 23, Issue 5 SPEC.ISS., 2004, Pages 459-472

  Lucas, Rosemary ^a   Deery, Margaret ^b  

^a MANCHESTER METROPOLITAN UNIVERSITY   (United Kingdom)

^b VICTORIA UNIVERSITY   (Australia)

Author keywords

Academic journals; Current research; Hospitality and tourism management; Human resource management

Indexed keywords

EID: 10144228415     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2004.10.005     Document Type: Article

References (25)

1. D. Adams C. Waddle Evaluating the return from management development programmes individual returns versus organizational benefits International Journal of Contemporary Hospitality Management 14 1 2002 14-20
2. J. Arrowsmith M.W. Gilman P. Edwards M. Ram The impact of the National Minimum Wage in small firms British Journal of Industrial Relations 41 3 2003 435-456
3. H. Chait S. Carraher M. Buckley Measuring service orientation with biodata Journal of Managerial Issues 12 2000 109-120
4. M. Doran K. Haddad C. Chow The relationships between corporate culture and performance in Bahrain hotels findings and managerial implications International Journal of Hospitality and Tourism Administration 4 3 2003 65-80
5. M.W. Gilman P. Edwards M. Ram J. Arrowsmith Pay determination in small firms in the UK the case of response to the National Minimum Wage Industrial Relations Journal 33 1 2002 52-67
6. M. Hancer R. Thomas George Psychological empowerment of non-supervisory employees working in full-service restaurants International Journal of Hospitality Management 22 1 2003 3-16
7. K. Harris J. Durocher Training issues a pilot study of the Florida Randolph-Sheppard program for vision-impaired foodservice managers International Journal of Hospitality and Tourism Administration 4 1 2003 51-67
8. P. Haynes G. Fryer Human resources, service quality and performance a case study International Journal of Contemporary Hospitality Management 12 4 2000 240-248
9. K. Hoque New approaches to HRM in the UK hotel industry Human Resource Management Journal 9 2 1999 64-76
10. K. Hoque Human resource management and performance in the UK hotel industry British Journal of Industrial Relations 37 3 1999 419-443
11. H. Jung Kim C. McCahon J. Miller Service orientation for contact employees in Korean casual-dining restaurants International Journal of Hospitality Management 22 1 2003 67-83
12. M. Korczynski Human Resource Management in Service Work 2002 Palgrave Macmillan Basingstoke
13. R.E. Lucas Fragments of HRM in hospitality?: Evidence from the Workplace Employee Relations Survey (WERS) 1998 International Journal of Contemporary Hospitality Management 14 5 2002 207-212
14. R.E. Lucas Employment Relations in the Hospitality and Tourism Industries 2004 Routledge London
15. P. McGunnigle S. Jameson HRM in UK hotels a focus on commitment Employee Relations 22 4 2000 403-422
16. E. Ogbonna L.C. Harris Managing organisational culture insights from the hospitality industry Human Resource Management Journal 12 1 2002 33-53
17. E. Ogbonna L.C. Harris Institutionalization of tipping as a source of managerial control British Journal of Industrial Relations 40 4 2002 725-752
18. L. Pennington-Gray R. Beland S. Sklar Examining the influences of senior discount usage in the hospitality industry International Journal of Hospitality and Tourism Administration 3 4 2002 77-93
19. J. Pratten The training and retention chefs International Journal of Contemporary Hospitality Management 15 4 2003 237-242
20. L. Price Poor personnel practice in the hotel and catering industry does it matter? Human Resource Management Journal 4 4 1994 44-62
21. T. Royle Just vote no! Union-busting in the European fast-food industry the case of McDonald's Industrial Relations Journal 33 3 2002 262-278
22. T. Royle Multinational corporations, employers' associations and trade union exclusion strategies in the German fast-food industry Employee Relations 24 2 2002 437-460
23. J. Schaubroeck J. Jones Antecedents of workplace emotional labour dimensions and moderators of their effects on physical symptoms Journal of Organisational Behaviour 21 2000 163-183
24. G. Whitehouse Gender and pay equity Future research directions Asia Pacific Journal of Human Resources 41 1 2003 116-128
25. P. Worsfold HRM, performance, commitment and service quality in the hotel industry International Journal of Contemporary Hospitality Management 11 7 1999 340-348