Emotional Labor Strategies, Emotional Exhaustion, and Turnover Intention: An Empirical Study of Chinese Hotel Employees

Journal of Human Resources in Hospitality and Tourism

Volumn 11, Issue 2, 2012, Pages 87-105

  Lv, Qin ^a   Xu, Shi ^a   Ji, Hui ^a  

^a BEIJING INTERNATIONAL STUDIES UNIVERSITY   (China)

Author keywords

automatic emotional regulation; deep acting; emotional exhaustion; hotel employee(s); Surface acting; turnover intention

Indexed keywords

EID: 84859508878     PISSN: 15332845     EISSN: 15332853     Source Type: Journal    
DOI: 10.1080/15332845.2012.648837     Document Type: Article

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