A systematic comparison of first-time and repeat visitors via a two-phase online survey

Tourism Management

Volumn 29, Issue 2, 2008, Pages 278-293

  Cheng, Chia Kuen ^b   Kim, Hyounggon ^c   Petrick, James F ^b  

^a Robert)   (United States)

^b TEXAS A AND M UNIVERSITY   (United States)

^c Sejong University   (South Korea)

Author keywords

First time visitors; Post trip evaluation; Repeat visitors; Travel planning

Indexed keywords

PLANNING THEORY; PREFERENCE BEHAVIOR; TOURISM;

EID: 36549084031     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2007.03.010     Document Type: Article

References (70)

1. Andereck K.L., and Caldwell L.L. The influence of tourists' characteristics on ratings of information sources for an attraction. Journal of Travel & Tourism Marketing 2 2/3 (1993) 171-189
2. Anwar S.A., and Sohail M.S. Festival tourism in the United Arab Emirates: First-time versus repeat visitor perceptions. Journal of Vacation Marketing 10 2 (2004) 161-170
3. Assael H. Consumer behavior: A strategic approach (2004), Houghton Mifflin, Boston
4. Baker D.A., and Crompton J.L. Quality, satisfaction and behavioral intentions. Annals of Tourism Research 27 3 (2000) 785-804
5. Beck U. Risk society (1992), Sage, London
6. Burch W.R. The social circles of leisure: Competing explanations. Journal of Leisure Research 1 (1969) 125-147
7. Blalock H.M.J. Social statistics. revised 2nd ed (1979), McGraw-Hill, New York
8. Crompton J. Motivations for pleasure vacations. Annals of Tourism Research 6 (1979) 408-424
9. Cronin Jr. J.J., Brady M.K., and Hult G.T.M. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing 76 2 (2000) 193-216
10. Cronin Jr. J.J., and Taylor S.A. SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing 58 1 (1994) 125-131
11. Etzel M.J., and Wahlers R.G. The use of requested promotional material by pleasure travelers. Journal of Travel Research 23 4 (1985) 2-6
12. Fakeye P.C., and Crompton J.L. Image differences between prospective, first-time, and repeat visitors to the lower Rio Grande Valley. Journal of Travel Research 30 2 (1991) 10-16
13. Fallon P., and Schofield P. First-time and repeat visitors to Orlando, Florida: A comparative analysis of destination satisfaction. In: Crouch G.I., Perdue R.R., Timmermans H.J.P., and Uysal M. (Eds). Consumer psychology of tourism, hospitality and leisure (2004), CABI Publishing, Wallingford, UK 203-214
14. Festinger L. A theory of cognitive dissonance (1957), Row-Peterson, Evanston, IL
15. Fluker M.R., and Turner L.W. Needs, motivations, and expectations of a commercial whitewater rafting experience. Journal of Travel Research 38 4 (2000) 380-389
16. Fodness D., and Murray B. Tourist information search. Annals of Tourism Research 24 3 (1997) 503-523
17. Formica S., and Uysal M. Market segmentation of an international cultural-historical event in Italy. Journal of Travel Research 36 4 (1998) 16-24
18. Franklin A. Tourism: An introduction (2003), Sage, London
19. Galloway G., and Lopez K. Sensation seeking and attitudes to aspects of national parks: A preliminary empirical investigation. Tourism Management 20 6 (1999) 665-671
20. Giddens A. Modernity and self identity (1991), Polity, Cambridge
21. Gitelson R.J., and Crompton J.L. Insights into the repeat vacation phenomenon. Annals of Tourism Research 11 2 (1984) 199-217
22. Gursoy D., and McCleary K.W. An integrative model of tourists' information search behavior. Annals of Tourism Research 31 2 (2004) 353-373
23. Gyte D.M., and Phelps A. Patterns of destination repeat business: British tourists in Mallorca, Spain. Journal of Travel Research 28 1 (1989) 24-28
24. Havitz M., and Dimanche F. Leisure involvement revisited: Conceptual conumdrums and measurement advances. Journal of Leisure Research 29 3 (1997) 245-278
25. Havitz M., and Dimanche F. Leisure involvement revisited: Drive properties and paradoxes. Journal of Leisure Research 31 2 (1999) 122-149
26. Hughes M., and Morrison-Saunders A. Repeat and first time visitation in an experience specific context: The valley of the giants tree top walk. Journal of Tourism Studies 13 1 (2002) 20-25
27. Hwang Y.H., and Fesenmaier D.R. Coverage error embedded in self-selected internet-based samples: A case study of Northern Indiana. Journal of Travel Research 42 3 (2004) 297-304
28. Houston M.J., and Rothschild M.L. Conceptual and methodological perspectives on involvement. In: Jain S. (Ed). Research frontiers in marketing: Dialogues and directions (1978), American Marketing Association, Chicago 184-187
29. Juaneda C. Estimating the probability of return visits using a survey of tourist expenditure in the Balearic Islands. Tourism Economics 2 4 (1996) 339-352
30. Kemperman A.D.A.M., Joh C., and Timmermans H.J.P. Comparing first-time and repeat visitors' activity patterns. Tourism Analysis 8 2 (2003) 159-164
31. Kozak M. Repeaters' behavior at two distinct destinations. Annals of Tourism Research 28 3 (2001) 784-807
32. Lau A.L.S., and McKercher B. Exploration versus acquisition: A comparison of first-time and repeat visitors. Journal of Travel Research 42 3 (2004) 279-285
33. Lee, G. (2001). Constructs of tourists' destination loyalty and market segmentation. Unpublished Doctoral Dissertation, Purdue University.
34. Lee T.H., and Crompton J. Measuring novelty seeking in tourism. Annals of Tourism Research 19 4 (1992) 732-751
35. Lehto X.R.Y., O'Leary J.T., and Morrison A.M. The effect of prior experience on vacation behavior. Annals of Tourism Research 31 4 (2004) 801-818
36. March R., and Woodside A. Testing theory of planned versus realized tourism behavior. Annals of Tourism Research 32 4 (2005) 905-924
37. McKercher B., and Wong D.Y.Y. Understanding tourism behavior: Examining the combined effects of prior visitation history and destination status. Journal of Travel Research 43 2 (2004) 171-179
38. Mohr K., Backman K.F., Gahan L.W., and Backman S.J. An investigation of festival motivations and event satisfaction by visitor type. Festival Management and Event Tourism 1 3 (1993) 89-97
39. Niininen O., and Riley M. Towards the conceptualization of tourism destination loyalty. Tourism Analysis 8 2 (2003) 243-246
40. Oliver R.L. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research 17 4 (1980) 460-469
41. Oliver R.L. Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research 20 3 (1993) 418-430
42. Oppermann M. First-time and repeat visitors to New Zealand. Tourism Management 18 3 (1997) 177-181
43. Oppermann M. Destination threshold potential and the law of repeat visitation. Journal of Travel Research 37 2 (1998) 131-137
44. Oppermann M. Travel horizon: A valuable analysis tool?. Tourism Management 19 4 (1998) 321-329
45. Oppermann M. Predicting destination choice-A discussion of destination loyalty. Journal of Vacation Marketing 5 1 (1999) 51-65
46. Oppermann M. Tourism destination loyalty. Journal of Travel Research 39 1 (2000) 78-84
47. Petrick J.F. First timers' and repeaters' perceived value. Journal of Travel Research 43 1 (2004) 29-38
48. Petrick J.F., and Backman S.J. An examination of the construct of perceived value for the prediction of golf travelers' intentions to revisit. Journal of Travel Research 41 1 (2002) 38-45
49. Petrick J.F., and Backman S.J. An examination of the determinants of golf travelers' satisfaction. Journal of Travel Research 40 3 (2002) 252-258
50. Petrick J.F., Morais D.D., and Norman W.C. An examination of the determinants of entertainment vacationers' intentions to revisit. Journal of Travel Research 40 1 (2001) 41-48
51. Prentice R., and Andersen V. Evoking Ireland-Modeling tourist propensity. Annals of Tourism Research 27 2 (2000) 490-516
52. Priestley G., and Mundet L. The post-stagnation phase of the resort cycle. Annals of Tourism Research 25 1 (1998) 85-111
53. Reid L.J., and Reid S.D. Communicating tourism supplier services: Building repeat visitor relationships. Journal of Travel & Tourism Marketing 2 2/3 (1993) 3-19
54. Ritchie B. Beacons of light in an expanding universe: An assessment of the state-of-the-art in tourism marketing/marketing research. Journal of Travel & Tourism Marketing 5 4 (1996) 49-84
55. Roehl W.S., and Fesenmaier D.R. Risk perceptions and pleasure travel: An exploratory analysis. Journal of Travel Research 30 4 (1992) 17-26
56. Rojek C. Leisure and culture (2000), MacMillan Press, London
57. Schreyer R., Lime D.W., and Williams D.R. Characterizing the influence of past experience on recreation behavior. Journal of Leisure Research 16 1 (1984) 34-50
58. Shanka T., and Taylor R. Discriminating factors of first-time and repeat visitors to wine festivals. Current Issues in Tourism 7 2 (2004) 134-145
59. Sonmez S.F., and Graefe A.R. Determining future travel behavior from past travel experience and perceptions of risk and safety. Journal of Travel Research 37 2 (1998) 171-177
60. SPSS Inc. SPSS base 9.0 applications guide (1999), SPSS Inc, Chicago
61. Stewart W.P., and Hull IV R.B. Satisfaction of what? Post-hoc versus real time construct validity. Leisure Sciences 14 (1992) 195-209
62. Stewart S.I., and Vogt C.A. A case-based approach to understanding vacation planning. Leisure Sciences 21 2 (1999) 79-95
63. Tideswell C., and Faulkner B. Multidestination travel patterns of international visitors to Queensland. Journal of Travel Research 37 4 (1999) 364-374
64. Tiefenbacher J.P., Day F.A., and Walton J.A. Attributes of repeat visitors to small tourist-oriented communities. The Social Science Journals 37 2 (2000) 299-308
65. Wang D. Tourist behavior and repeat visitation to Hong Kong. Tourism Geographies 6 1 (2004) 99-118
66. Williams D.R., Schreyer R., and Knopf R.C. The effect of the experience use history on the multidimensional structure of motivations to participate in leisure activities. Journal of Leisure Research 22 1 (1990) 36-54
67. Woodside A.G., and Dubelaar C. A general theory of tourism consumption systems: A conceptual framework and an empirical exploration. Journal of Travel Research 41 2 (2002) 120-132
68. Yoon Y., and Uysal M. An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management 26 1 (2005) 45-56
69. Zalatan A. The determinants of planning time in vacation travel. Tourism Management 17 2 (1996) 123-131
70. Zaltman G., Lemasters K., and Heffring M. Theory construction in marketing: Some thoughts on thinking (1982), Wiley, New York