메뉴 건너뛰기




Volumn 37, Issue , 2014, Pages 47-57

Matching visitation-motives and restaurant attributes in casual dining restaurants

Author keywords

Casual dining restaurants; Dining occasions; Focus group discussions; Nonlinear canonical correlation; Overals; Restaurant attributes; Visitation motives

Indexed keywords


EID: 84887573386     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2013.10.004     Document Type: Review
Times cited : (68)

References (105)
  • 1
    • 33644632796 scopus 로고    scopus 로고
    • Customer satisfaction in the restaurant industry: an examination of the transaction-specific model
    • Andaleeb S.S., Conway C. Customer satisfaction in the restaurant industry: an examination of the transaction-specific model. Journal of Services Marketing 2006, 20(1):3-11.
    • (2006) Journal of Services Marketing , vol.20 , Issue.1 , pp. 3-11
    • Andaleeb, S.S.1    Conway, C.2
  • 2
    • 33750279909 scopus 로고    scopus 로고
    • Customer satisfaction and value as drivers of business success for fine dining restaurants
    • Arora R., Singer J. Customer satisfaction and value as drivers of business success for fine dining restaurants. Services Marketing Quarterly 2006, 28(1):89-102.
    • (2006) Services Marketing Quarterly , vol.28 , Issue.1 , pp. 89-102
    • Arora, R.1    Singer, J.2
  • 4
    • 20444456647 scopus 로고    scopus 로고
    • Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea
    • Babin B.J., Lee Y., Kim E., Griffin M. Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea. Journal of Services Marketing 2005, 19(3):133-139.
    • (2005) Journal of Services Marketing , vol.19 , Issue.3 , pp. 133-139
    • Babin, B.J.1    Lee, Y.2    Kim, E.3    Griffin, M.4
  • 5
    • 84855492500 scopus 로고    scopus 로고
    • Impact-range performance analysis and asymmetry analysis for improving quality of Korean food attributes
    • Back K. Impact-range performance analysis and asymmetry analysis for improving quality of Korean food attributes. International Journal of Hospitality Management 2012, 31(2):535-543.
    • (2012) International Journal of Hospitality Management , vol.31 , Issue.2 , pp. 535-543
    • Back, K.1
  • 6
    • 33749155643 scopus 로고    scopus 로고
    • A cross-cultural comparison of fast food restaurant selection criteria between Korean and Filipino college students
    • Baek S., Ham S., Yang I. A cross-cultural comparison of fast food restaurant selection criteria between Korean and Filipino college students. International Journal of Hospitality Management 2006, 25(4):683-698.
    • (2006) International Journal of Hospitality Management , vol.25 , Issue.4 , pp. 683-698
    • Baek, S.1    Ham, S.2    Yang, I.3
  • 7
    • 0002705873 scopus 로고
    • The role of the environment in marketing services: the consumer perspective
    • American Marketing Association, Chicago, IL, J.A. Czepeil, C.A. Congrarn, J. Shanahan (Eds.)
    • Baker J. The role of the environment in marketing services: the consumer perspective. The Service Challenge: Integrating for Competitive Advantage 1986, 79-84. American Marketing Association, Chicago, IL. J.A. Czepeil, C.A. Congrarn, J. Shanahan (Eds.).
    • (1986) The Service Challenge: Integrating for Competitive Advantage , pp. 79-84
    • Baker, J.1
  • 8
    • 84986120009 scopus 로고    scopus 로고
    • Whither the small independent take-away?
    • Ball S. Whither the small independent take-away?. British Food Journal 1999, 101(9):715-723.
    • (1999) British Food Journal , vol.101 , Issue.9 , pp. 715-723
    • Ball, S.1
  • 10
    • 68149181481 scopus 로고    scopus 로고
    • Foreign tourists' motivation and information source(s) influencing their preference for eating out at ethnic restaurants in Bangkok
    • Batra A. Foreign tourists' motivation and information source(s) influencing their preference for eating out at ethnic restaurants in Bangkok. International Journal of Hospitality & Tourism Administration 2008, 9(1):1-17.
    • (2008) International Journal of Hospitality & Tourism Administration , vol.9 , Issue.1 , pp. 1-17
    • Batra, A.1
  • 12
    • 34250177210 scopus 로고    scopus 로고
    • The predictive validity of multiple-item versus single-item measures of the same constructs
    • Bergkvist L., Rossiter J.R. The predictive validity of multiple-item versus single-item measures of the same constructs. Journal of Marketing Research 2007, 44(2):175-184.
    • (2007) Journal of Marketing Research , vol.44 , Issue.2 , pp. 175-184
    • Bergkvist, L.1    Rossiter, J.R.2
  • 15
    • 84887595015 scopus 로고    scopus 로고
    • Analysis of longitudinal categorical data using optimal scaling techniques
    • Academic Press, UK, S. Menard (Ed.)
    • Bijleveld C.C. Analysis of longitudinal categorical data using optimal scaling techniques. Handbook of Longitudinal Research: Design, Measurement, and Analysis 2007, 333-356. Academic Press, UK. S. Menard (Ed.).
    • (2007) Handbook of Longitudinal Research: Design, Measurement, and Analysis , pp. 333-356
    • Bijleveld, C.C.1
  • 17
    • 84965535088 scopus 로고
    • Measuring service quality in restaurants: an application of the SERVQUAL instrument
    • Bojanic D.C., Rosen L.D. Measuring service quality in restaurants: an application of the SERVQUAL instrument. Journal of Hospitality & Tourism Research 1994, 18(1):3-14.
    • (1994) Journal of Hospitality & Tourism Research , vol.18 , Issue.1 , pp. 3-14
    • Bojanic, D.C.1    Rosen, L.D.2
  • 18
    • 35649015335 scopus 로고    scopus 로고
    • The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry
    • Bontis N., Booker L.D., Serenko A. The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry. Management Decision 2007, 45(9):1426-1445.
    • (2007) Management Decision , vol.45 , Issue.9 , pp. 1426-1445
    • Bontis, N.1    Booker, L.D.2    Serenko, A.3
  • 19
    • 0041728768 scopus 로고    scopus 로고
    • The devaluation effect: activating a need devalues unrelated objects
    • Brendl C.M., Markman A.B., Messner C. The devaluation effect: activating a need devalues unrelated objects. Journal of Consumer Research 2003, 29(4):463-473.
    • (2003) Journal of Consumer Research , vol.29 , Issue.4 , pp. 463-473
    • Brendl, C.M.1    Markman, A.B.2    Messner, C.3
  • 20
    • 0034746569 scopus 로고    scopus 로고
    • Consumers' convenience orientation towards meal preparation: conceptualization and measurement
    • Candel M.J.J.M. Consumers' convenience orientation towards meal preparation: conceptualization and measurement. Appetite 2001, 36(1):15-28.
    • (2001) Appetite , vol.36 , Issue.1 , pp. 15-28
    • Candel, M.J.J.M.1
  • 21
    • 84992960487 scopus 로고    scopus 로고
    • Service loyalty: the effects of service quality and the mediating role of customer satisfaction
    • Caruana A. Service loyalty: the effects of service quality and the mediating role of customer satisfaction. European Journal of Marketing 2002, 36(7/8):811-828.
    • (2002) European Journal of Marketing , vol.36 , Issue.7-8 , pp. 811-828
    • Caruana, A.1
  • 22
    • 84867650253 scopus 로고    scopus 로고
    • Dining occasions, service failures and customer complaint behaviours: an empirical assessment
    • Chang J., Khan M.A., Tsai C.T.S. Dining occasions, service failures and customer complaint behaviours: an empirical assessment. International Journal of Tourism Research 2012, 14(6):601-615.
    • (2012) International Journal of Tourism Research , vol.14 , Issue.6 , pp. 601-615
    • Chang, J.1    Khan, M.A.2    Tsai, C.T.S.3
  • 23
    • 77952686053 scopus 로고    scopus 로고
    • How determinant attributes of service quality influence customer-perceived value: an empirical investigation of the Australian coffee outlet industry
    • Chen P., Hu H. How determinant attributes of service quality influence customer-perceived value: an empirical investigation of the Australian coffee outlet industry. International Journal of Contemporary Hospitality Management 2010, 22(4):535-551.
    • (2010) International Journal of Contemporary Hospitality Management , vol.22 , Issue.4 , pp. 535-551
    • Chen, P.1    Hu, H.2
  • 24
    • 12844270008 scopus 로고    scopus 로고
    • Goal orientation and consumer preference for the status quo
    • Chernev A. Goal orientation and consumer preference for the status quo. Journal of Consumer Research 2004, 31(3):557-565.
    • (2004) Journal of Consumer Research , vol.31 , Issue.3 , pp. 557-565
    • Chernev, A.1
  • 25
    • 0004142060 scopus 로고
    • The Essentials of Factor Analysis
    • New York, NY, USA
    • Child D. The Essentials of Factor Analysis. Cassell Educational 1990, New York, NY, USA. 2nd ed.
    • (1990) Cassell Educational
    • Child, D.1
  • 26
    • 79951680095 scopus 로고    scopus 로고
    • Reliability, validity, and sensitivity of a single-item measure of online store usability
    • Christophersen T., Konradt U. Reliability, validity, and sensitivity of a single-item measure of online store usability. International Journal of Human-Computer Studies 2011, 69(4):269-280.
    • (2011) International Journal of Human-Computer Studies , vol.69 , Issue.4 , pp. 269-280
    • Christophersen, T.1    Konradt, U.2
  • 27
    • 84992933399 scopus 로고    scopus 로고
    • Consumer loyalty in the restaurant industry - a preliminary exploration of the issues
    • Clark M.A., Wood R.C. Consumer loyalty in the restaurant industry - a preliminary exploration of the issues. International Journal of Contemporary Hospitality Management 1998, 10(4):139-144.
    • (1998) International Journal of Contemporary Hospitality Management , vol.10 , Issue.4 , pp. 139-144
    • Clark, M.A.1    Wood, R.C.2
  • 28
    • 84986105231 scopus 로고    scopus 로고
    • Consumer loyalty in the restaurant industry: a preliminary exploration of the issues
    • Clark M.A., Wood R.C. Consumer loyalty in the restaurant industry: a preliminary exploration of the issues. British Food Journal 1999, 101(4):317-327.
    • (1999) British Food Journal , vol.101 , Issue.4 , pp. 317-327
    • Clark, M.A.1    Wood, R.C.2
  • 29
    • 33748904084 scopus 로고    scopus 로고
    • To cook or not to cook: a means-end study of motives for choice of meal solutions
    • Costa A.I.A., Schoolmeester D., Dekker M., Jongen W.M. To cook or not to cook: a means-end study of motives for choice of meal solutions. Food Quality and Preference 2007, 18(1):77-88.
    • (2007) Food Quality and Preference , vol.18 , Issue.1 , pp. 77-88
    • Costa, A.I.A.1    Schoolmeester, D.2    Dekker, M.3    Jongen, W.M.4
  • 30
    • 70350437399 scopus 로고    scopus 로고
    • Measuring guest satisfaction and competitive position in the hospitality and tourism industry: an application of stance-shift analysis to travel blog narratives
    • Crotts J.C., Mason P.R., Davis B. Measuring guest satisfaction and competitive position in the hospitality and tourism industry: an application of stance-shift analysis to travel blog narratives. Journal of Travel Research 2009, 48(2):139-151.
    • (2009) Journal of Travel Research , vol.48 , Issue.2 , pp. 139-151
    • Crotts, J.C.1    Mason, P.R.2    Davis, B.3
  • 31
    • 85006595589 scopus 로고    scopus 로고
    • Factors influencing restaurant selection in Dublin
    • Cullen F. Factors influencing restaurant selection in Dublin. Journal of Foodservice Business Research 2005, 7(2):53-85.
    • (2005) Journal of Foodservice Business Research , vol.7 , Issue.2 , pp. 53-85
    • Cullen, F.1
  • 32
    • 43549116314 scopus 로고
    • Service encounters and service relationships: implications for research
    • Czepiel J.A. Service encounters and service relationships: implications for research. Journal of Business Research 1990, 20(1):13-21.
    • (1990) Journal of Business Research , vol.20 , Issue.1 , pp. 13-21
    • Czepiel, J.A.1
  • 33
    • 30344434318 scopus 로고    scopus 로고
    • Goals as excuses or guides: the liberating effect of perceived goal progress on choice
    • Fishbach A., Dhar R. Goals as excuses or guides: the liberating effect of perceived goal progress on choice. Journal of Consumer Research 2005, 32(3):370-377.
    • (2005) Journal of Consumer Research , vol.32 , Issue.3 , pp. 370-377
    • Fishbach, A.1    Dhar, R.2
  • 35
    • 33845610555 scopus 로고    scopus 로고
    • The relationship between restaurant service quality and consumer loyalty among the elderly
    • Fu Y., Parks S.C. The relationship between restaurant service quality and consumer loyalty among the elderly. Journal of Hospitality & Tourism Research 2001, 25(3):320-326.
    • (2001) Journal of Hospitality & Tourism Research , vol.25 , Issue.3 , pp. 320-326
    • Fu, Y.1    Parks, S.C.2
  • 39
    • 0003146989 scopus 로고
    • A means-end chain model based on consumer categorization processes
    • Gutman J. A means-end chain model based on consumer categorization processes. Journal of Marketing 1982, 46(2):60-72.
    • (1982) Journal of Marketing , vol.46 , Issue.2 , pp. 60-72
    • Gutman, J.1
  • 40
    • 77951938151 scopus 로고    scopus 로고
    • Effects of service quality and food quality: the moderating role of atmospherics in an ethnic restaurant segment
    • Ha J., Jang S.S. Effects of service quality and food quality: the moderating role of atmospherics in an ethnic restaurant segment. International Journal of Hospitality Management 2010, 29(3):520-529.
    • (2010) International Journal of Hospitality Management , vol.29 , Issue.3 , pp. 520-529
    • Ha, J.1    Jang, S.S.2
  • 41
    • 70350539281 scopus 로고    scopus 로고
    • The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry
    • Han H., Ryu K. The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry. Journal of Hospitality & Tourism Research 2009, 33(4):487-510.
    • (2009) Journal of Hospitality & Tourism Research , vol.33 , Issue.4 , pp. 487-510
    • Han, H.1    Ryu, K.2
  • 42
    • 33947587019 scopus 로고    scopus 로고
    • Persuasion knowledge and consumer reactions to pricing tactics
    • Hardesty D.M., Bearden W.O., Carlson J.P. Persuasion knowledge and consumer reactions to pricing tactics. Journal of Retailing 2007, 83(2):199-210.
    • (2007) Journal of Retailing , vol.83 , Issue.2 , pp. 199-210
    • Hardesty, D.M.1    Bearden, W.O.2    Carlson, J.P.3
  • 43
    • 33644614318 scopus 로고    scopus 로고
    • Atmospherics, service encounters and consumer decision making: an integrative perspective
    • Hoffman K.D., Turley L. Atmospherics, service encounters and consumer decision making: an integrative perspective. Journal of Marketing Theory and Practice 2002, 10(3):33-47.
    • (2002) Journal of Marketing Theory and Practice , vol.10 , Issue.3 , pp. 33-47
    • Hoffman, K.D.1    Turley, L.2
  • 44
    • 67449149117 scopus 로고    scopus 로고
    • Coming to a restaurant near you? Potential consumer responses to nutrition information disclosure on menus
    • Howlett E.A., Burton S., Bates K., Huggins K. Coming to a restaurant near you? Potential consumer responses to nutrition information disclosure on menus. Journal of Consumer Research 2009, 36(3):494-503.
    • (2009) Journal of Consumer Research , vol.36 , Issue.3 , pp. 494-503
    • Howlett, E.A.1    Burton, S.2    Bates, K.3    Huggins, K.4
  • 45
    • 0034551784 scopus 로고    scopus 로고
    • Nonlinear canonical correlation analysis by neural networks
    • Hseih W. Nonlinear canonical correlation analysis by neural networks. Neural Networks 2000, 13:1095-1105.
    • (2000) Neural Networks , vol.13 , pp. 1095-1105
    • Hseih, W.1
  • 46
    • 67349086436 scopus 로고    scopus 로고
    • Creating a model of customer equity for chain restaurant brand formation
    • Hyun S.S. Creating a model of customer equity for chain restaurant brand formation. International Journal of Hospitality Management 2009, 28(4):529-539.
    • (2009) International Journal of Hospitality Management , vol.28 , Issue.4 , pp. 529-539
    • Hyun, S.S.1
  • 47
    • 77951821989 scopus 로고    scopus 로고
    • Predictors of relationship quality and loyalty in the chain restaurant industry
    • Hyun S.S. Predictors of relationship quality and loyalty in the chain restaurant industry. Cornell Hospitality Quarterly 2010, 51(2):251-267.
    • (2010) Cornell Hospitality Quarterly , vol.51 , Issue.2 , pp. 251-267
    • Hyun, S.S.1
  • 48
    • 75149123845 scopus 로고    scopus 로고
    • Consumption decisions made in restaurants: the case of wine selection
    • Jaeger S.R., Danaher P.J., Brodie R.J. Consumption decisions made in restaurants: the case of wine selection. Food Quality and Preference 2010, 21(4):439-442.
    • (2010) Food Quality and Preference , vol.21 , Issue.4 , pp. 439-442
    • Jaeger, S.R.1    Danaher, P.J.2    Brodie, R.J.3
  • 49
    • 60749128157 scopus 로고    scopus 로고
    • Perceived quality, emotions, and behavioral intentions: application of an extended Mehrabian-Russell model to restaurants
    • Jang S.S., Namkung Y. Perceived quality, emotions, and behavioral intentions: application of an extended Mehrabian-Russell model to restaurants. Journal of Business Research 2009, 62(4):451-460.
    • (2009) Journal of Business Research , vol.62 , Issue.4 , pp. 451-460
    • Jang, S.S.1    Namkung, Y.2
  • 50
    • 55549085541 scopus 로고    scopus 로고
    • Perceived attributes of Asian foods: from the perspective of the American customers
    • Jang S.S., Ha A., Silkes C.A. Perceived attributes of Asian foods: from the perspective of the American customers. International Journal of Hospitality Management 2009, 28(1):63-70.
    • (2009) International Journal of Hospitality Management , vol.28 , Issue.1 , pp. 63-70
    • Jang, S.S.1    Ha, A.2    Silkes, C.A.3
  • 51
    • 79958817966 scopus 로고    scopus 로고
    • Generation Y consumers' selection attributes and behavioral intentions concerning green restaurants
    • Jang Y.J., Kim W.G., Bonn M.A. Generation Y consumers' selection attributes and behavioral intentions concerning green restaurants. International Journal of Hospitality Management 2011, 30(4):803-811.
    • (2011) International Journal of Hospitality Management , vol.30 , Issue.4 , pp. 803-811
    • Jang, Y.J.1    Kim, W.G.2    Bonn, M.A.3
  • 52
    • 84858752143 scopus 로고    scopus 로고
    • Effects of ethnic authenticity: investigating Korean restaurant customers in the US
    • Jang S.S., Ha J., Park K. Effects of ethnic authenticity: investigating Korean restaurant customers in the US. International Journal of Hospitality Management 2012, 31(3):990-1003.
    • (2012) International Journal of Hospitality Management , vol.31 , Issue.3 , pp. 990-1003
    • Jang, S.S.1    Ha, J.2    Park, K.3
  • 53
    • 79751532376 scopus 로고    scopus 로고
    • Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations
    • Jeong E., Jang S.S. Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations. International Journal of Hospitality Management 2011, 30(2):356-366.
    • (2011) International Journal of Hospitality Management , vol.30 , Issue.2 , pp. 356-366
    • Jeong, E.1    Jang, S.S.2
  • 54
    • 0032356254 scopus 로고    scopus 로고
    • Customer expectations versus perceptions of service performance in the foodservice industry
    • Johns N., Howard A. Customer expectations versus perceptions of service performance in the foodservice industry. International Journal of Service Industry Management 1998, 9(3):248-265.
    • (1998) International Journal of Service Industry Management , vol.9 , Issue.3 , pp. 248-265
    • Johns, N.1    Howard, A.2
  • 56
    • 2542422991 scopus 로고    scopus 로고
    • The Historaunt: heritage tourism at Mickey's dining car
    • Josiam B.M., Mattson M., Sullivan P. The Historaunt: heritage tourism at Mickey's dining car. Tourism Management 2004, 25(4):453-461.
    • (2004) Tourism Management , vol.25 , Issue.4 , pp. 453-461
    • Josiam, B.M.1    Mattson, M.2    Sullivan, P.3
  • 58
    • 55549146789 scopus 로고    scopus 로고
    • Customers' cognitive, emotional, and actionable response to the servicescape: a test of the moderating effect of the restaurant type
    • Kim W.G., Moon Y.J. Customers' cognitive, emotional, and actionable response to the servicescape: a test of the moderating effect of the restaurant type. International Journal of Hospitality Management 2009, 28(1):144-156.
    • (2009) International Journal of Hospitality Management , vol.28 , Issue.1 , pp. 144-156
    • Kim, W.G.1    Moon, Y.J.2
  • 59
    • 55549105426 scopus 로고    scopus 로고
    • Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
    • Kim W.G., Ng C.Y.N., Kim Y. Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth. International Journal of Hospitality Management 2009, 28(1):10-17.
    • (2009) International Journal of Hospitality Management , vol.28 , Issue.1 , pp. 10-17
    • Kim, W.G.1    Ng, C.Y.N.2    Kim, Y.3
  • 65
  • 66
    • 43849086062 scopus 로고    scopus 로고
    • How do mainland Chinese travelers choose restaurants in Hong Kong? An exploratory study of individual visit scheme travelers and packaged travelers
    • Law R., To T., Goh C. How do mainland Chinese travelers choose restaurants in Hong Kong? An exploratory study of individual visit scheme travelers and packaged travelers. International Journal of Hospitality Management 2008, 27(3):346-354.
    • (2008) International Journal of Hospitality Management , vol.27 , Issue.3 , pp. 346-354
    • Law, R.1    To, T.2    Goh, C.3
  • 67
    • 0039054216 scopus 로고    scopus 로고
    • Consumer decision making within a goal-driven framework
    • Lawson R. Consumer decision making within a goal-driven framework. Psychology and Marketing 1997, 14(5):427-449.
    • (1997) Psychology and Marketing , vol.14 , Issue.5 , pp. 427-449
    • Lawson, R.1
  • 68
    • 84986042631 scopus 로고    scopus 로고
    • Consumer evaluations of fast-food services: a cross-national comparison
    • Lee M., Ulgado F.M. Consumer evaluations of fast-food services: a cross-national comparison. Journal of Services Marketing 1997, 11(1):39-52.
    • (1997) Journal of Services Marketing , vol.11 , Issue.1 , pp. 39-52
    • Lee, M.1    Ulgado, F.M.2
  • 69
    • 0002089424 scopus 로고
    • Ethnicity and consumer droduct evaluation: a cross-cultural comparison of Korean immigrants and Americans
    • Association for Consumer Research
    • Lee W.-N., Ro Um K.-H. Ethnicity and consumer droduct evaluation: a cross-cultural comparison of Korean immigrants and Americans. Advances in Consumer Research 1992, vol. 19:429-436. Association for Consumer Research.
    • (1992) Advances in Consumer Research , vol.19 , pp. 429-436
    • Lee, W.-N.1    Ro Um, K.-H.2
  • 70
    • 64049104184 scopus 로고    scopus 로고
    • Perceptions of Chinese restaurants in the US: what affects customer satisfaction and behavioral intentions?
    • Liu Y., Jang S.S. Perceptions of Chinese restaurants in the US: what affects customer satisfaction and behavioral intentions?. International Journal of Hospitality Management 2009, 28(3):338-348.
    • (2009) International Journal of Hospitality Management , vol.28 , Issue.3 , pp. 338-348
    • Liu, Y.1    Jang, S.S.2
  • 71
    • 33746782023 scopus 로고    scopus 로고
    • The cross-border consumer: investigation of motivators and inhibitors in dining experiences
    • Lord K.R., Putrevu S., Parsa H.G. The cross-border consumer: investigation of motivators and inhibitors in dining experiences. Journal of Hospitality & Tourism Research 2004, 28(2):209-229.
    • (2004) Journal of Hospitality & Tourism Research , vol.28 , Issue.2 , pp. 209-229
    • Lord, K.R.1    Putrevu, S.2    Parsa, H.G.3
  • 72
    • 0000845508 scopus 로고
    • The role of attention in mediating the effect of advertising on attribute importance
    • MacKenzie S.B. The role of attention in mediating the effect of advertising on attribute importance. Journal of Consumer Research 1986, 13(2):174-195.
    • (1986) Journal of Consumer Research , vol.13 , Issue.2 , pp. 174-195
    • MacKenzie, S.B.1
  • 73
    • 77049092148 scopus 로고
    • Motives must be differentiated from needs, drives, wants: strategy implications
    • Mahatoo W.H. Motives must be differentiated from needs, drives, wants: strategy implications. European Journal of Marketing 1989, 23(3):29-36.
    • (1989) European Journal of Marketing , vol.23 , Issue.3 , pp. 29-36
    • Mahatoo, W.H.1
  • 74
    • 34548864130 scopus 로고    scopus 로고
    • Preference and the specificity of goals
    • Markman A.B., Brendl C.M., Kim K. Preference and the specificity of goals. Emotion 2007, 7(3):680-684.
    • (2007) Emotion , vol.7 , Issue.3 , pp. 680-684
    • Markman, A.B.1    Brendl, C.M.2    Kim, K.3
  • 75
    • 1142299223 scopus 로고    scopus 로고
    • The impact of culture and gender on customer evaluations of service encounters
    • Mattila A.S. The impact of culture and gender on customer evaluations of service encounters. Journal of Hospitality & Tourism Research 2000, 24(2):263-273.
    • (2000) Journal of Hospitality & Tourism Research , vol.24 , Issue.2 , pp. 263-273
    • Mattila, A.S.1
  • 76
    • 0000611370 scopus 로고
    • How motives, skills, and values determine what people do
    • McClelland D.C. How motives, skills, and values determine what people do. American Psychologist 1985, 40(7):812.
    • (1985) American Psychologist , vol.40 , Issue.7 , pp. 812
    • McClelland, D.C.1
  • 77
    • 33846662860 scopus 로고    scopus 로고
    • Understanding customer experience
    • Meyer C., Schwager A. Understanding customer experience. Harvard Business Review 2007, 85(2):116-126.
    • (2007) Harvard Business Review , vol.85 , Issue.2 , pp. 116-126
    • Meyer, C.1    Schwager, A.2
  • 78
    • 64049096814 scopus 로고    scopus 로고
    • Does food quality really matter in restaurants? Its impact on customer satisfaction and behavioral intentions
    • Namkung Y., Jang S. Does food quality really matter in restaurants? Its impact on customer satisfaction and behavioral intentions. Journal of Hospitality & Tourism Research 2007, 31(3):387-409.
    • (2007) Journal of Hospitality & Tourism Research , vol.31 , Issue.3 , pp. 387-409
    • Namkung, Y.1    Jang, S.2
  • 79
    • 41549156127 scopus 로고    scopus 로고
    • Are highly satisfied restaurant customers really different? A quality perception perspective
    • Namkung Y., Jang S.S. Are highly satisfied restaurant customers really different? A quality perception perspective. International Journal of Contemporary Hospitality Management 2008, 20(2):142-155.
    • (2008) International Journal of Contemporary Hospitality Management , vol.20 , Issue.2 , pp. 142-155
    • Namkung, Y.1    Jang, S.S.2
  • 80
    • 67650081554 scopus 로고    scopus 로고
    • Beyond good food: what other attributes influence consumer preference and selection of fine dining restaurants?
    • Njite D., Dunn G., Kim L.H. Beyond good food: what other attributes influence consumer preference and selection of fine dining restaurants?. Journal of Foodservice Business Research 2008, 11(2):237-266.
    • (2008) Journal of Foodservice Business Research , vol.11 , Issue.2 , pp. 237-266
    • Njite, D.1    Dunn, G.2    Kim, L.H.3
  • 81
    • 77951663344 scopus 로고    scopus 로고
    • Consumer goals and the service encounter: evaluating goal importance and the moderating effect of goal progress on satisfaction formation
    • Noone B.M., Mattila A.S. Consumer goals and the service encounter: evaluating goal importance and the moderating effect of goal progress on satisfaction formation. Journal of Hospitality & Tourism Research 2010, 34(2):247-268.
    • (2010) Journal of Hospitality & Tourism Research , vol.34 , Issue.2 , pp. 247-268
    • Noone, B.M.1    Mattila, A.S.2
  • 82
    • 0033095457 scopus 로고    scopus 로고
    • Service quality, customer satisfaction, and customer value: a holistic perspective
    • Oh H. Service quality, customer satisfaction, and customer value: a holistic perspective. International Journal of Hospitality Management 1999, 18(1):67-82.
    • (1999) International Journal of Hospitality Management , vol.18 , Issue.1 , pp. 67-82
    • Oh, H.1
  • 83
    • 0034196259 scopus 로고    scopus 로고
    • Diners' perceptions of quality, value, and satisfaction: a practical viewpoint
    • Oh H. Diners' perceptions of quality, value, and satisfaction: a practical viewpoint. Cornell Hotel and Restaurant Administration Quarterly 2000, 41(3):58-66.
    • (2000) Cornell Hotel and Restaurant Administration Quarterly , vol.41 , Issue.3 , pp. 58-66
    • Oh, H.1
  • 84
    • 1142303134 scopus 로고    scopus 로고
    • Efficient or enjoyable? consumer values of eating-out and fast food restaurant consumption in Korea
    • Park C. Efficient or enjoyable? consumer values of eating-out and fast food restaurant consumption in Korea. International Journal of Hospitality Management 2004, 23(1):87-94.
    • (2004) International Journal of Hospitality Management , vol.23 , Issue.1 , pp. 87-94
    • Park, C.1
  • 85
    • 5144221610 scopus 로고    scopus 로고
    • Single-item graphic representational scales
    • Patrician P.A. Single-item graphic representational scales. Nursing Research 2004, 53(5):347-352.
    • (2004) Nursing Research , vol.53 , Issue.5 , pp. 347-352
    • Patrician, P.A.1
  • 87
    • 0039830018 scopus 로고    scopus 로고
    • Determinant factors and choice intention for Chinese restaurant dining
    • Qu H. Determinant factors and choice intention for Chinese restaurant dining. Journal of Restaurant & Foodservice Marketing 1997, 2(2):35-49.
    • (1997) Journal of Restaurant & Foodservice Marketing , vol.2 , Issue.2 , pp. 35-49
    • Qu, H.1
  • 88
    • 0035587709 scopus 로고    scopus 로고
    • Measuring global self-esteem: construct validation of a single-item measure and the Rosenberg Self-Esteem Scale
    • Robins R.W., Hendin H.M., Trzesniewski K.H. Measuring global self-esteem: construct validation of a single-item measure and the Rosenberg Self-Esteem Scale. Personality and Social Psychology Bulletin 2001, 27(2):151-161.
    • (2001) Personality and Social Psychology Bulletin , vol.27 , Issue.2 , pp. 151-161
    • Robins, R.W.1    Hendin, H.M.2    Trzesniewski, K.H.3
  • 89
    • 38249004640 scopus 로고
    • Simultaneous and temporal contextual influences on food acceptance
    • Rozin P., Tuorila H. Simultaneous and temporal contextual influences on food acceptance. Food Quality and Preference 1993, 4(1):11-20.
    • (1993) Food Quality and Preference , vol.4 , Issue.1 , pp. 11-20
    • Rozin, P.1    Tuorila, H.2
  • 90
    • 43849112991 scopus 로고    scopus 로고
    • The effect of environmental perceptions on behavioral intentions through emotions: the case of upscale restaurants
    • Ryu K., Jang S.S. The effect of environmental perceptions on behavioral intentions through emotions: the case of upscale restaurants. Journal of Hospitality & Tourism Research 2007, 31(1):56-72.
    • (2007) Journal of Hospitality & Tourism Research , vol.31 , Issue.1 , pp. 56-72
    • Ryu, K.1    Jang, S.S.2
  • 93
    • 84876874741 scopus 로고    scopus 로고
    • Customers' expectations factors in restaurants: the situation in Spain
    • Soriano D.R. Customers' expectations factors in restaurants: the situation in Spain. International Journal of Quality & Reliability Management 2002, 19(8/9):1055-1067.
    • (2002) International Journal of Quality & Reliability Management , vol.19 , Issue.8-9 , pp. 1055-1067
    • Soriano, D.R.1
  • 95
    • 4344575440 scopus 로고    scopus 로고
    • The relative importance of food, atmosphere, and fairness of wait: the case of a full-service restaurant
    • Sulek J.M., Hensley R.L. The relative importance of food, atmosphere, and fairness of wait: the case of a full-service restaurant. Cornell Hotel and Restaurant Administration Quarterly 2004, 45(3):235-247.
    • (2004) Cornell Hotel and Restaurant Administration Quarterly , vol.45 , Issue.3 , pp. 235-247
    • Sulek, J.M.1    Hensley, R.L.2
  • 96
    • 84986145270 scopus 로고    scopus 로고
    • The impact of pitch, volume and tempo on the atmospheric effects of music
    • Sullivan M. The impact of pitch, volume and tempo on the atmospheric effects of music. International Journal of Retail & Distribution Management 2002, 30(6):323-330.
    • (2002) International Journal of Retail & Distribution Management , vol.30 , Issue.6 , pp. 323-330
    • Sullivan, M.1
  • 97
    • 80053999460 scopus 로고    scopus 로고
    • A look at the relationship between service failures, guest satisfaction, and repeat-patronage intentions of casual dining guests
    • Susskind A., Viccari A. A look at the relationship between service failures, guest satisfaction, and repeat-patronage intentions of casual dining guests. Cornell Hospitality Quarterly 2011, 52(4):438-444.
    • (2011) Cornell Hospitality Quarterly , vol.52 , Issue.4 , pp. 438-444
    • Susskind, A.1    Viccari, A.2
  • 98
    • 0022843649 scopus 로고
    • Canonical correspondence analysis: a new eigenvector technique for multivariate direct gradient analysis
    • TerBraak C.J. Canonical correspondence analysis: a new eigenvector technique for multivariate direct gradient analysis. Ecology 1986, 67(5):1167-1179.
    • (1986) Ecology , vol.67 , Issue.5 , pp. 1167-1179
    • TerBraak, C.J.1
  • 102
    • 17544369294 scopus 로고    scopus 로고
    • How descriptive food names bias sensory perceptions in restaurants
    • Wansink B., van Ittersum K., Painter J.E. How descriptive food names bias sensory perceptions in restaurants. Food Quality and Preference 2005, 16(5):393-400.
    • (2005) Food Quality and Preference , vol.16 , Issue.5 , pp. 393-400
    • Wansink, B.1    van Ittersum, K.2    Painter, J.E.3
  • 103
    • 34247506090 scopus 로고    scopus 로고
    • Customer satisfaction of theme restaurant attributes and their influence on return intent
    • Weiss R., Feinstein A.H., Dalbor M. Customer satisfaction of theme restaurant attributes and their influence on return intent. Journal of Foodservice Business Research 2005, 7(1):23-41.
    • (2005) Journal of Foodservice Business Research , vol.7 , Issue.1 , pp. 23-41
    • Weiss, R.1    Feinstein, A.H.2    Dalbor, M.3
  • 104
    • 0032039927 scopus 로고    scopus 로고
    • Traits and motives: toward an integration of two traditions in personality research
    • Winter D.G., John O.P., Stewart A.J., Klohnen E.C., Duncan L.E. Traits and motives: toward an integration of two traditions in personality research. Psychological Review 1998, 105(2):230-250.
    • (1998) Psychological Review , vol.105 , Issue.2 , pp. 230-250
    • Winter, D.G.1    John, O.P.2    Stewart, A.J.3    Klohnen, E.C.4    Duncan, L.E.5
  • 105
    • 33846640355 scopus 로고    scopus 로고
    • Market segmentation based on tourists' dining preferences
    • Yüksel A., Yüksel F. Market segmentation based on tourists' dining preferences. Journal of Hospitality & Tourism Research 2002, 26(4):315-331.
    • (2002) Journal of Hospitality & Tourism Research , vol.26 , Issue.4 , pp. 315-331
    • Yüksel, A.1    Yüksel, F.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.