Guest satisfaction and restaurant performance

Cornell Hotel and Restaurant Administration Quarterly

Volumn 48, Issue 3, 2007, Pages 284-298

  Gupta, Sachin ^a   McLaughlin, Edward ^b   Gomez, Miguel ^c  

^a SAS Institute Inc   (United States)

^b University of Illinois ^*  (United States)

^c UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

Author keywords

Customer satisfaction; Guest intention to return; Restaurant performance; Service profit chain

Indexed keywords

EID: 34547427858     PISSN: 00108804     EISSN: 15523853     Source Type: Journal    
DOI: 10.1177/0010880407301735     Document Type: Article

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