Measuring guest satisfaction and competitive position in the hospitality and tourism industry: An application of stance-shift analysis to travel blog narratives

Journal of Travel Research

Volumn 48, Issue 2, 2009, Pages 139-151

  Crotts, John C ^a   Mason, Peyton R ^b   Davis, Boyd ^c  

^a School of Business and Economics   (United States)

^b Linguistic Insights Inc   (United States)

^c UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE   (United States)

Author keywords

Competitive analysis; Delight; Internet blogs; Satisfaction; Stance shift analysis

Indexed keywords

COMPETITION (ECONOMICS); ECONOMIC ANALYSIS; INTERNET; MEASUREMENT METHOD; QUANTITATIVE ANALYSIS; TOURISM ECONOMICS; TRAVEL BEHAVIOR;

EID: 70350437399     PISSN: 00472875     EISSN: 15526763     Source Type: Journal    
DOI: 10.1177/0047287508328795     Document Type: Article

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