-
1
-
-
32244434419
-
Blogs Will Change Your Business
-
Baker, S., and H. Green (2005). Blogs Will Change Your Business. Business Week, 39 (31): 56-67.
-
(2005)
Business Week
, vol.39
, Issue.31
, pp. 56-67
-
-
Baker, S.1
Green, H.2
-
2
-
-
29144519319
-
How To Delight Your Customers
-
Berman, B. (2005). How To Delight Your Customers. California Management Review, 48 (1): 129-38.
-
(2005)
California Management Review
, vol.48
, Issue.1
, pp. 129-138
-
-
Berman, B.1
-
4
-
-
44949130825
-
A Survey Method for Identifying Key Drivers of Customer Delight
-
Crotts, J., B. Pan, and A. Raschid (2008). A Survey Method for Identifying Key Drivers of Customer Delight. International Journal of Contemporary Hospitality Management, 20 (4): 462-70.
-
(2008)
International Journal of Contemporary Hospitality Management
, vol.20
, Issue.4
, pp. 462-470
-
-
Crotts, J.1
Pan, B.2
Raschid, A.3
-
5
-
-
29144442287
-
Auditing Organizational Alignment for Guest Service Excellence
-
Crotts, J., D. Dickson, and R. Ford (2005). Auditing Organizational Alignment for Guest Service Excellence. Academy of Management Executives, 19 (3): 54-68.
-
(2005)
Academy of Management Executives
, vol.19
, Issue.3
, pp. 54-68
-
-
Crotts, J.1
Dickson, D.2
Ford, R.3
-
6
-
-
84946009487
-
Stance-Shift Analysis: Locating Presence and Positions in Online Focus Group Chat
-
In, edited by S. Kelsey and K. St Amant, Hershey, PA: Idea
-
Davis, B., and P. Mason (2008). Stance-Shift Analysis: Locating Presence and Positions in Online Focus Group Chat. In Handbook of Research on Computer-Mediated Communication, edited by S. Kelsey and K. St Amant. Hershey, PA: Idea.
-
(2008)
Handbook of Research on Computer-Mediated Communication
-
-
Davis, B.1
Mason, P.2
-
7
-
-
27844554437
-
Reassessing the Foundation of Customer Delight
-
Finn, A. (2005). Reassessing the Foundation of Customer Delight. Journal of Service Research, 8 (2): 103-16.
-
(2005)
Journal of Service Research
, vol.8
, Issue.2
, pp. 103-116
-
-
Finn, A.1
-
8
-
-
0035373483
-
Lessons From the Hospitality Industry That Can Serve Anyone
-
Ford, R., and C. Heaton (1999). Lessons From the Hospitality Industry That Can Serve Anyone. Organizational Dynamics, 30 (1): 30-47.
-
(1999)
Organizational Dynamics
, vol.30
, Issue.1
, pp. 30-47
-
-
Ford, R.1
Heaton, C.2
-
9
-
-
33846300647
-
Hotel Guest Satisfaction Among Business Travelers
-
Gundersen, M., M. Heide, and U. Olsson (1996). Hotel Guest Satisfaction Among Business Travelers. Cornell Hotel and Restaurant Administration Quarterly, 37 (2): 72-81.
-
(1996)
Cornell Hotel and Restaurant Administration Quarterly
, vol.37
, Issue.2
, pp. 72-81
-
-
Gundersen, M.1
Heide, M.2
Olsson, U.3
-
10
-
-
56149088187
-
Bloggers' Motivations to Blog: A Model
-
Huang, C.Y., Y. Shen, H. Lin, and S. Chang (2007). Bloggers' Motivations to Blog: A Model. Journal of Advertising Research, 45 (4): 472-84.
-
(2007)
Journal of Advertising Research
, vol.45
, Issue.4
, pp. 472-484
-
-
Huang, C.Y.1
Shen, Y.2
Lin, H.3
Chang, S.4
-
11
-
-
14744284337
-
Gender, Identity, and Language Use in Teenage Blogs
-
Huffacker, D., and S. Calvert (2005). Gender, Identity, and Language Use in Teenage Blogs Journal of Computer-Mediated Communications, 10 (2).
-
(2005)
Journal of Computer-Mediated Communications
, vol.10
, Issue.2
-
-
Huffacker, D.1
Calvert, S.2
-
12
-
-
85010375492
-
Adding psychological value to heritage tourism experiences
-
Jewell, B. and J.C. Crotts (2001). Adding psychological value to heritage tourism experiences. Journal of Travel and Tourism Marketing, 11 (4): 13-28.
-
(2001)
Journal of Travel and Tourism Marketing
, vol.11
, Issue.4
, pp. 13-28
-
-
Jewell, B.1
Crotts, J.C.2
-
13
-
-
84951562613
-
Adding Psychological Value to Heritage Tourism Experiences: Revisited
-
(in press)
-
Jewell, B., and J. Crotts (in press). Adding Psychological Value to Heritage Tourism Experiences: Revisited Journal of Travel and Tourism Marketing.
-
Journal of Travel and Tourism Marketing
-
-
Jewell, B.1
Crotts, J.2
-
14
-
-
0036219731
-
Destination Benchmarking
-
Kozak, M. (2002). Destination Benchmarking. Annals of Tourism Research, 29 (2): 497-519.
-
(2002)
Annals of Tourism Research
, vol.29
, Issue.2
, pp. 497-519
-
-
Kozak, M.1
-
17
-
-
49749128100
-
Stance-Shifting in Language Used by Sex Offenders: Five Case Studies of Assignment of Responsibility
-
Lord, V., B. Davis, and P. Mason (2008). Stance-Shifting in Language Used by Sex Offenders: Five Case Studies of Assignment of Responsibility Psychology, Crime, and Law, 14 (4): 357-77.
-
(2008)
Psychology, Crime, and Law
, vol.14
, Issue.4
, pp. 357-377
-
-
Lord, V.1
Davis, B.2
Mason, P.3
-
18
-
-
85015889421
-
Bad Times and Good Times: Lexical Variation Over Time in Robbie Walters' Speech
-
In, edited by B. Davis, New York: Palgrave Macmillan
-
Maclagan, M., and P. Mason (2005). Bad Times and Good Times: Lexical Variation Over Time in Robbie Walters' Speech. In Alzheimer Talk, Text and Context, edited by B. Davis. New York: Palgrave Macmillan.
-
(2005)
Alzheimer Talk, Text and Context
-
-
Maclagan, M.1
Mason, P.2
-
19
-
-
77955301020
-
Believe It or Not: Credibility of Blogs in Tourism
-
Mack, R., J. Blose, and B. Pan (2008). Believe It or Not: Credibility of Blogs in Tourism. Journal of Vacation Marketing, 14 (2): 133-44.
-
(2008)
Journal of Vacation Marketing
, vol.14
, Issue.2
, pp. 133-144
-
-
Mack, R.1
Blose, J.2
Pan, B.3
-
20
-
-
49749104514
-
More Than the Words: Using Stance-Shift Analysis to Identify Crucial Opinions and Attitudes in Online Focus Groups
-
Mason, P., and B. Davis (2007). More Than the Words: Using Stance-Shift Analysis to Identify Crucial Opinions and Attitudes in Online Focus Groups. Journal of Advertising Research, 47 (4): 1-11.
-
(2007)
Journal of Advertising Research
, vol.47
, Issue.4
, pp. 1-11
-
-
Mason, P.1
Davis, B.2
-
21
-
-
84900190225
-
Stance Analysis: Social Cues and Attitudes in Online Interaction
-
In, edited by S. Krishnamurthy, Hershey: PA: Idea
-
Mason, P., B. Davis, and D. Bosley. (2005). Stance Analysis: Social Cues and Attitudes in Online Interaction. In Innovations in E-Marketing II, edited by S. Krishnamurthy. Hershey: PA: Idea.
-
(2005)
Innovations in E-Marketing II
-
-
Mason, P.1
Davis, B.2
Bosley, D.3
-
22
-
-
33745220509
-
I Love My Accountants: Understanding Customer Delight in the Professional Services Arena
-
McNeilly, K., and T. Barr (2006). I Love My Accountants: Understanding Customer Delight in the Professional Services Arena. Journal of Services Marketing, 20 (3): 152-59.
-
(2006)
Journal of Services Marketing
, vol.20
, Issue.3
, pp. 152-159
-
-
McNeilly, K.1
Barr, T.2
-
23
-
-
62949142123
-
Information Access Challenges in the Blogspace
-
In , July 6-8, 2006, Helsinki, Finland
-
Mishne, G. (2006). Information Access Challenges in the Blogspace. In International Workshop on Intelligent Information Access, July 6-8, 2006, Helsinki, Finland.
-
(2006)
International Workshop on Intelligent Information Access
-
-
Mishne, G.1
-
24
-
-
10044277871
-
Why We Blog
-
Nardi, B., D. Schiano, M. Gumbrecht, and L. Swartz (2005). Why We Blog. Communications of the ACM, 47 (12): 41-46.
-
(2005)
Communications of the ACM
, vol.47
, Issue.12
, pp. 41-46
-
-
Nardi, B.1
Schiano, D.2
Gumbrecht, M.3
Swartz, L.4
-
26
-
-
0031227465
-
Customer Delight: Foundations, Findings, and Managerial Insight
-
Oliver, R.L., R.T. Rust, and S. Varki (1997). Customer Delight: Foundations, Findings, and Managerial Insight Journal of Retailing, 73 (3): 311-36.
-
(1997)
Journal of Retailing
, vol.73
, Issue.3
, pp. 311-336
-
-
Oliver, R.L.1
Rust, R.T.2
Varki, S.3
-
27
-
-
34547786169
-
Travel Blogs and Their Implications for Destination Marketing
-
Pan, B., T. McLauren, and J. Crotts (2007). Travel Blogs and Their Implications for Destination Marketing. Journal of Travel Research, 46 (1): 35-47.
-
(2007)
Journal of Travel Research
, vol.46
, Issue.1
, pp. 35-47
-
-
Pan, B.1
McLauren, T.2
Crotts, J.3
-
28
-
-
0002408510
-
A Conceptual Model of Service Quality and Its Implications for Future Research
-
Parasurman, A., V. Zeithaml, and L. Berry (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49 (4): 41-50.
-
(1985)
Journal of Marketing
, vol.49
, Issue.4
, pp. 41-50
-
-
Parasurman, A.1
Zeithaml, V.2
Berry, L.3
-
29
-
-
0001312089
-
SERVQUAL: A Multi-Item Scale for Measuring Consumer Perceptions of Service Quality
-
Parasurman, A., V. Zeithaml, and L. Berry (1988). SERVQUAL: A Multi-Item Scale for Measuring Consumer Perceptions of Service Quality Journal of Retailing, 64 (1): 12-40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasurman, A.1
Zeithaml, V.2
Berry, L.3
-
30
-
-
33845365354
-
-
(retrieved November 1, 2005)
-
Perseus (2005). The Blogging Geyser http://www.perseus.com/blogsurvey/geyser.html (retrieved November 1, 2005).
-
(2005)
The Blogging Geyser
-
-
Perseus1
-
31
-
-
77954463599
-
A Large Semantic Lexicon for Corpus Annotation
-
In, (retrieved March 19, 2007)
-
Piao, S., D. Archer, O. Mudraya, P. Rayson, R. Garside, T. McEnery, and A. Wilson (2006). A Large Semantic Lexicon for Corpus Annotation. In Proceedings from the Corpus Linguistics Conference Series on-line e-journal. http://www.corpus.bham.ac.uk/PCLC/ (retrieved March 19, 2007).
-
(2006)
Proceedings from the Corpus Linguistics Conference Series On-line E-journal
-
-
Piao, S.1
Archer, D.2
Mudraya, O.3
Rayson, P.4
Garside, R.5
McEnery, T.6
Wilson, A.7
-
33
-
-
49349127429
-
Dimensions of Tourism Satisfaction Within a Destination
-
Pizam, A., Y. Neumann, and A. Reichel (1978). Dimensions of Tourism Satisfaction Within a Destination. Annals of Tourism Research, 5 (3): 314-22.
-
(1978)
Annals of Tourism Research
, vol.5
, Issue.3
, pp. 314-322
-
-
Pizam, A.1
Neumann, Y.2
Reichel, A.3
-
34
-
-
30544435510
-
Destination Appraisal: An Analysis of Critical Incidents
-
Pritchard, M., and M. Havitz (2006). Destination Appraisal: An Analysis of Critical Incidents. Annals of Tourism Research, 33 (1): 25-46.
-
(2006)
Annals of Tourism Research
, vol.33
, Issue.1
, pp. 25-46
-
-
Pritchard, M.1
Havitz, M.2
-
35
-
-
70350477887
-
A Practitioner's Report on Blogs as a Potential Source of Destination Marketing Intelligence
-
Puhringer, S., and A. Taylor (2008). A Practitioner's Report on Blogs as a Potential Source of Destination Marketing Intelligence. Journal of Vacation Marketing, 14 (2): 177-87.
-
(2008)
Journal of Vacation Marketing
, vol.14
, Issue.2
, pp. 177-187
-
-
Puhringer, S.1
Taylor, A.2
-
37
-
-
33745315926
-
-
(retrieved June 18, 2008), Computing Department, Lancaster University
-
Rayson, P. (2008). Wmatrix: A Web-Based Corpus Processing Environment Computing Department, Lancaster University. http://ucrel.lancs.ac.uk/wmatrix/ (retrieved June 18, 2008).
-
(2008)
Wmatrix: A Web-Based Corpus Processing Environment
-
-
Rayson, P.1
-
38
-
-
70350468297
-
Blogs in Tourism: Changing Approaches to Information Exchange
-
Schmallegger, D., and D. Carson (2008). Blogs in Tourism: Changing Approaches to Information Exchange. Journal of Vacation Marketing, 14 (2): 99-110.
-
(2008)
Journal of Vacation Marketing
, vol.14
, Issue.2
, pp. 99-110
-
-
Schmallegger, D.1
Carson, D.2
-
40
-
-
70350479989
-
Adding Psychological Value to Tourism Experiences
-
In, edited by J. Crotts and W. F. van Raaij., Binghamton, NY: Haworth Press
-
von Rekom, J. (1993). Adding Psychological Value to Tourism Experiences. In The Economic Psychology of Travel and Tourism, edited by J. Crotts and W. F. van Raaij. Binghamton, NY: Haworth Press, pp. 12-26.
-
(1993)
The Economic Psychology of Travel and Tourism
, pp. 12-26
-
-
von Rekom, J.1
-
41
-
-
80053277662
-
Opinion Finder: A system for subjectivity analysis
-
Vancouver
-
Wilson,T., P. Hoffman, S. Somasundaran, J. Kessler, J. Wiebe, Y. Choi, C. Cardie, E. Riloff, and S. Patwardhan (2005). Opinion Finder: a system for subjectivity analysis Proceedings of the Demo in Human Language Technologies Conference/Conference on Empirical Methods in Natural Language Processing (HLT/EMNLP 2005), Vancouver, pp. 34-35.
-
(2005)
Proceedings of the Demo in Human Language Technologies Conference/Conference on Empirical Methods in Natural Language Processing (HLT/EMNLP 2005)
, pp. 34-35
-
-
Wilson, T.1
Hoffman, P.2
Somasundaran, S.3
Kessler, J.4
Wiebe, J.5
Choi, Y.6
Cardie, C.7
Riloff, E.8
Patwardhan, S.9
-
42
-
-
33745052655
-
Designing Online Mediation Services for C2C Markets
-
Zhoa, X., F. Fang, and A. Whinston (2006). Designing Online Mediation Services for C2C Markets. International Journal of Electronic Commerce, 10 (3): 71-93.
-
(2006)
International Journal of Electronic Commerce
, vol.10
, Issue.3
, pp. 71-93
-
-
Zhoa, X.1
Fang, F.2
Whinston, A.3
|