-
1
-
-
84991388010
-
Examining the eff ect of salesperson service behavior in a competitive context
-
Ahearne, Michael, Ronald Jelinek and Eli Jones (2007), 'Examining the eff ect of salesperson service behavior in a competitive context', Journal of the Academy of Marketing Science, 35 (4), 603-16.
-
(2007)
Journal of the Academy of Marketing Science
, vol.35
, Issue.4
, pp. 603-616
-
-
Ahearne1
Michael2
Jelinek, R.3
Jones, E.4
-
2
-
-
61849162089
-
High tough through high tech: t he impact of salesperson technology usage on sales performance via mediating mechanisms
-
April
-
Ahearne, Michael, Eli Jones, Adam Rapp and John Mathieu (2008), 'High tough through high tech: t he impact of salesperson technology usage on sales performance via mediating mechanisms', Management Science, 54 (April), 671-85.
-
(2008)
Management Science
, vol.54
, pp. 671-685
-
-
Ahearne1
Michael2
Jones, E.3
Rapp, A.4
Mathieu, J.5
-
3
-
-
77952414668
-
Why are some salespeople better at adapting to organizational change?
-
May
-
Ahearne, Michael, Son K. Lam, John Mathieu and Willy Bolander (2010a), 'Why are some salespeople better at adapting to organizational change?', Journal of Marketing, 74 (May), 65-79.
-
(2010)
Journal of Marketing
, vol.74
, pp. 65-79
-
-
Ahearne1
Michael2
Lam, S.K.3
Mathieu, J.4
Bolander, W.5
-
4
-
-
77953561688
-
The role of consensus in sales team performance
-
June
-
Ahearne, Michael, Scott B. MacKenzie, Philip M. Podsakoff , John E. Mathieu and Son K. Lam (2010b), 'The role of consensus in sales team performance', Journal of Marketing Research, 47 (June), 458-69.
-
(2010)
Journal of Marketing Research
, vol.47
, pp. 458-469
-
-
Ahearne1
Michael2
MacKenzie, S.B.3
Podsakoff, P.M.4
Mathieu, J.E.5
Lam, S.K.6
-
5
-
-
58749093705
-
The diff erence between perceptual and objective performance measures: an empirical analysis
-
Working Paper No. 04-103, Marketing Science Institute
-
Ailawadi, Kusum L., Rajiv P. Dant and Dhruv Grewal (2004), 'The diff erence between perceptual and objective performance measures: an empirical analysis', Working Paper No. 04-103, Marketing Science Institute.
-
(2004)
-
-
Ailawadi1
Kusum, L.2
Dant, R.P.3
Grewal, D.4
-
6
-
-
67649211468
-
Sales- force management
-
in Keith Blois (ed.), The Oxford Textbook of Marketing, Oxford: Oxford University Press
-
Albers, Sonke (2000), 'Sales- force management', in Keith Blois (ed.), The Oxford Textbook of Marketing, Oxford: Oxford University Press, pp. 292-317.
-
(2000)
, pp. 292-317
-
-
Albers, S.1
-
7
-
-
14844316109
-
Salesforce management: compensation
-
motivation, selection and training', in Barton Weitz and Robin Wensley (eds), Handbook of Marketing, Thousand Oaks, CA: Sage
-
Albers, Sonke (2006), 'Salesforce management: compensation, motivation, selection and training', in Barton Weitz and Robin Wensley (eds), Handbook of Marketing, Thousand Oaks, CA: Sage, pp. 248-66.
-
(2006)
, pp. 248-266
-
-
Albers, S.1
-
8
-
-
0002498105
-
Perspectives on behavior- based versus outcome- based salesforce control systems
-
October
-
Anderson, Erin and Richard L. Oliver (1987), 'Perspectives on behavior- based versus outcome- based salesforce control systems', Journal of Marketing, 51 (October), 76-88.
-
(1987)
Journal of Marketing
, vol.51
, pp. 76-88
-
-
Anderson1
Erin2
Oliver, R.L.3
-
9
-
-
0000154771
-
Salesforce performance and satisfaction as a function of individual diff erence interpersonal and situational factors'
-
November
-
Bagozzi, Richard P. (1978), 'Salesforce performance and satisfaction as a function of individual diff erence, interpersonal, and situational factors', Journal of Marketing Research, 15 (November), 517-31.
-
(1978)
Journal of Marketing Research
, vol.15
, pp. 517-531
-
-
Bagozzi1
Richard, P.2
-
10
-
-
0040004377
-
Measuring the performance of industrial salespersons
-
Behrman, Douglas N. and William D. Perreault Jr (1982), 'Measuring the performance of industrial salespersons', Journal of Business Research, 10 (3), 355-70.
-
(1982)
Journal of Business Research
, vol.10
, Issue.3
, pp. 355-370
-
-
Behrman1
Douglas, N.2
Perreault, W.D.3
-
11
-
-
0036004603
-
Managing business- to- business customer relationships following key contact employee turnover in a vendor firm
-
Bendapudi, Neeli and Robert P. Leone (2002), 'Managing business- to- business customer relationships following key contact employee turnover in a vendor fi rm', Journal of Marketing, 66 (2), 83-101.
-
(2002)
Journal of Marketing
, vol.66
, Issue.2
, pp. 83-101
-
-
Bendapudi1
Neeli2
Leone, R.P.3
-
12
-
-
0034195071
-
Development of a measure of workplace deviance
-
B ennett, Rebecca J. and Sandra L. Robinson (2000), 'Development of a measure of workplace deviance', Journal of Applied Psychology, 85 (3), 349-60.
-
(2000)
Journal of Applied Psychology
, vol.85
, Issue.3
, pp. 349-360
-
-
B ennett1
Rebecca, J.2
Robinson, S.L.3
-
13
-
-
0142023241
-
Role stressors and customer- oriented boundaryspanning behaviors in service organizations
-
Bettencourt, Lance A. and Stephen W. Brown (2003), 'Role stressors and customer- oriented boundaryspanning behaviors in service organizations', Journal of the Academy of Marketing Science, 31 (4), 394-408.
-
(2003)
Journal of the Academy of Marketing Science
, vol.31
, Issue.4
, pp. 394-408
-
-
Bettencourt1
Lance, A.2
Brown, S.W.3
-
14
-
-
0036390848
-
Growth modeling using random coeffi cient models: model building, testing, and illustrations
-
Bliese, Paul D. and Robert E. Ployhart (2002), 'Growth modeling using random coeffi cient models: model building, testing, and illustrations', Organizational Research Methods, 5 (4), 362-87.
-
(2002)
Organizational Research Methods
, vol.5
, Issue.4
, pp. 362-387
-
-
Bliese1
Paul, D.2
Ployhart, R.E.3
-
15
-
-
0002850369
-
Salesperson evaluation using relative performance effi ciency: the application of data envelopment analysis
-
Boles, James S., Naveen Donthu and Ritu Lohtia (1995), 'Salesperson evaluation using relative performance effi ciency: the application of data envelopment analysis', Journal of Personal Selling & Sales Management, 15 (3), 31-49.
-
(1995)
Journal of Personal Selling & Sales Management
, vol.15
, Issue.3
, pp. 31-49
-
-
Boles1
James, S.2
Donthu, N.3
Lohtia, R.4
-
16
-
-
21344489103
-
Mastering the mix: do advertising promotion and sales force activities lead to diff erentiation?
-
May
-
Boulding, William, Eunkyu Lee and Richard Staelin (1994), 'Mastering the mix: do advertising, promotion, and sales force activities lead to diff erentiation?', Journal of Marketing Research, 31 (May), 159-72.
-
(1994)
Journal of Marketing Research
, vol.31
, pp. 159-172
-
-
Boulding1
William2
Lee, E.3
Staelin, R.4
-
17
-
-
0001005497
-
Prosocial organizational behaviors
-
Brief, Arthur P. and Stephan J. Motowidlo (1986), 'Prosocial organizational behaviors', Academy of Management Review, 11 (4), 710-25.
-
(1986)
Academy of Management Review
, vol.11
, Issue.4
, pp. 710-725
-
-
Brief1
Arthur, P.2
Motowidlo, S.J.3
-
18
-
-
51249083697
-
A meta- analysis of relationships linking employee satisfaction to customer responses
-
Brown, Steven P. and Son K. Lam (2008), 'A meta- analysis of relationships linking employee satisfaction to customer responses', Journal of Retailing, 84 (3), 243-55.
-
(2008)
Journal of Retailing
, vol.84
, Issue.3
, pp. 243-255
-
-
Brown1
Steven, P.2
Lam, S.K.3
-
19
-
-
21144480256
-
Antecedents and consequences of salesperson job satisfaction: meta- analysis and assessment of causal eff ects
-
Brown, Steven P. and Robert A. Peterson (1993), 'Antecedents and consequences of salesperson job satisfaction: meta- analysis and assessment of causal eff ects', Journal of Marketing Research, 30 (1), 63-77.
-
(1993)
Journal of Marketing Research
, vol.30
, Issue.1
, pp. 63-77
-
-
Brown1
Steven, P.2
Peterson, R.A.3
-
20
-
-
21744460665
-
The eff ect of eff ort on sales performance and job satisfaction
-
April
-
Brown, Steven P. and Robert A. Peterson (1994), 'The eff ect of eff ort on sales performance and job satisfaction', Journal of Marketing, 58 (April), 70-80.
-
(1994)
Journal of Marketing
, vol.58
, pp. 70-80
-
-
Brown1
Steven, P.2
Peterson, R.A.3
-
21
-
-
0031538661
-
Eff ects of goal- directed emotions on salesperson volitions, behavior, and performance: a longitudinal study
-
Brown, Steven P., William L. Cron and John W. Slocum Jr (1997), 'Eff ects of goal- directed emotions on salesperson volitions, behavior, and performance: a longitudinal study', Journal of Marketing, 61 (1), 39-50.
-
(1997)
Journal of Marketing
, vol.61
, Issue.1
, pp. 39-50
-
-
Brown1
Steven, P.2
Cron, W.L.3
Slocum, J.W.4
-
22
-
-
0032329539
-
Eff ects of trait competitiveness and perceived intraorganizational competition on salesperson goal setting and performance
-
Brown, Steven P., William L. Cron and John W. Slocum Jr (1998), 'Eff ects of trait competitiveness and perceived intraorganizational competition on salesperson goal setting and performance', Journal of Marketing, 62 (4), 88-98.
-
(1998)
Journal of Marketing
, vol.62
, Issue.4
, pp. 88-98
-
-
Brown1
Steven, P.2
Cron, W.L.3
Slocum, J.W.4
-
23
-
-
24944518556
-
Good cope, bad cope: adaptive and maladaptive coping strategies following a critical negative work event
-
Brown, Steven P., Robert A. Westbrook and Goutam Challagalla (2005), 'Good cope, bad cope: adaptive and maladaptive coping strategies following a critical negative work event', Journal of Applied Psychology, 90 (4), 792-8.
-
(2005)
Journal of Applied Psychology
, vol.90
, Issue.4
, pp. 792-798
-
-
Brown1
Steven, P.2
Westbrook, R.A.3
Challagalla, G.4
-
24
-
-
0000611256
-
Application of hierarchical linear models to assessing change
-
Bryk, Anthony S. and Stephen W. Raudenbush (1987), 'Application of hierarchical linear models to assessing change', Psychological Bulletin, 101 (1), 147-58.
-
(1987)
Psychological Bulletin
, vol.101
, Issue.1
, pp. 147-158
-
-
Bryk1
Anthony, S.2
Raudenbush, S.W.3
-
25
-
-
0030554512
-
Dimensions and types of supervisory control: eff ects on salesperson performance and satisfaction
-
January
-
Challagalla, Goutam N. and Tasadduq A. Shervani (1996), 'Dimensions and types of supervisory control: eff ects on salesperson performance and satisfaction', Journal of Marketing, 60 (January), 89-105.
-
(1996)
Journal of Marketing
, vol.60
, pp. 89-105
-
-
Challagalla1
Goutam, N.2
Shervani, T.A.3
-
26
-
-
63049116352
-
Proactive postsales services: when and why does it pay off ?
-
March
-
Challagalla, Goutam, R. Venkatesh and Ajay K. Kohli (2009), 'Proactive postsales services: when and why does it pay off ?', Journal of Marketing, 73 (March), 70-87.
-
(2009)
Journal of Marketing
, vol.73
, pp. 70-87
-
-
Challagalla1
Goutam, R.2
Venkatesh3
Kohli, A.K.4
-
27
-
-
0032388544
-
Functional relations among constructs in the same content domain at diff erent levels of analysis: a typology of composition models
-
Chan, David (1998), 'Functional relations among constructs in the same content domain at diff erent levels of analysis: a typology of composition models', Journal of Applied Psychology, 83 (2), 234-46.
-
(1998)
Journal of Applied Psychology
, vol.83
, Issue.2
, pp. 234-246
-
-
Chan, D.1
-
28
-
-
0034346263
-
From uncertain intentions to actual behavior: a threshold model of whether and when salespeople quit
-
November
-
Chandrashekaran, Murali, Kevin McNeilly, Frederick A. Russ and Detelina Marinova (2000), 'From uncertain intentions to actual behavior: a threshold model of whether and when salespeople quit', Journal of Marketing Research, 37 (November), 463-79.
-
(2000)
Journal of Marketing Research
, vol.37
, pp. 463-479
-
-
Chandrashekaran1
Murali2
McNeilly, K.3
Russ, F.A.4
Marinova, D.5
-
29
-
-
26644448232
-
Conceptual framework and statistical procedures for delineating and testing multilevel theories of homology
-
Chen, Gilad, Paul D. Bliese and John E. Mathieu (2005), 'Conceptual framework and statistical procedures for delineating and testing multilevel theories of homology', Organizational Research Methods, 8 (4), 375-409.
-
(2005)
Organizational Research Methods
, vol.8
, Issue.4
, pp. 375-409
-
-
Chen1
Gilad2
Bliese, P.D.3
Mathieu, J.E.4
-
30
-
-
85009577185
-
Sales performance: timing of measurement and type of measurement make a diff erence
-
Chonko, Lawrence B., Terry N. Loe, James A. Roberts and John F. Tanner (2000), 'Sales performance: timing of measurement and type of measurement make a diff erence', Journal of Personal Selling & Sales Management, 20 (1), 23-36.
-
(2000)
Journal of Personal Selling & Sales Management
, vol.20
, Issue.1
, pp. 23-36
-
-
Chonko1
Lawrence, B.2
Loe, T.E.3
Roberts, J.A.4
Tanner, J.F.5
-
31
-
-
0001518205
-
The determinants of salesperson performance: a meta- analysis
-
May
-
Churchill, Gilbert A., Jr, Neil M. Ford, Steven W. Hartley and Orville C. Walker (1985), 'The determinants of salesperson performance: a meta- analysis', Journal of Marketing Research, 22 (May), 103-18.
-
(1985)
Journal of Marketing Research
, vol.22
, pp. 103-118
-
-
Churchill1
Gilbert, A.2
Ford, N.M.3
Hartley, S.W.4
Walker, O.C.5
-
32
-
-
21344478003
-
Behaviorbased and outcome- based salesforce control systems
-
October
-
Cravens, David W., Thomas N. Ingram, Raymond W. LaForge and Cliff ord E. Young (1993), 'Behaviorbased and outcome- based salesforce control systems', Journal of Marketing, 57 (October), 47-59.
-
(1993)
Journal of Marketing
, vol.57
, pp. 47-59
-
-
Cravens1
David, W.2
Ingram, T.N.3
LaForge, R.W.4
Young, C.E.5
-
33
-
-
0000351972
-
The infl uence of career stages on salespeople's job attitudes, work perceptions, and performance
-
May
-
Cron, William L. and John W. Slocum Jr (1986), 'The infl uence of career stages on salespeople's job attitudes, work perceptions, and performance', Journal of Marketing Research, 23 (May), 119-29.
-
(1986)
Journal of Marketing Research
, vol.23
, pp. 119-129
-
-
Cron1
William, L.2
Slocum, J.W.3
-
35
-
-
2142819921
-
Antecedents and consequences of the service climate in boundary- spanning self- managing service teams
-
April
-
De Jong, Ad, Ko de Ruyter and Jos Lemmink (2004), 'Antecedents and consequences of the service climate in boundary- spanning self- managing service teams', Journal of Marketing, 68 (April), 18-35.
-
(2004)
Journal of Marketing
, vol.68
, pp. 18-35
-
-
Jong, D.1
Ad2
de Ruyter, K.3
Lemmink, J.4
-
36
-
-
0002525882
-
Consequences of role confl ict and ambiguity experienced by retail salespeople
-
Winter
-
Dubinsky, A.J. and B. Mattson (1979), 'Consequences of role confl ict and ambiguity experienced by retail salespeople', Journal of Retailing, 55 (Winter), 70-86.
-
(1979)
Journal of Retailing
, vol.55
, pp. 70-86
-
-
Dubinsky, A.J.1
Mattson, B.2
-
37
-
-
0001932429
-
Developing buyer- seller relationships
-
April
-
Dwyer, F. Robert, Paul H. Schurr and Sejo Oh (1987), 'Developing buyer- seller relationships', Journal of Marketing, 51 (April), 11-27.
-
(1987)
Journal of Marketing
, vol.51
, pp. 11-27
-
-
Dwyer, F.1
Robert2
Schurr, P.H.3
Oh, S.4
-
38
-
-
0001285417
-
A cybernetic theory of stress coping and well- being in organizations
-
Edwards, Jeff rey R. (1992), 'A cybernetic theory of stress, coping, and well- being in organizations', Academy of Management Review, 17 (2), 238-74.
-
(1992)
Academy of Management Review
, vol.17
, Issue.2
, pp. 238-274
-
-
Edwards1
Jeff rey, R.2
-
39
-
-
1442322132
-
Sales Force Performance
-
Lexington, MA: Lexington Books
-
Ford, Neil M., Gilbert A. Churchill Jr and Orville C. Walker Jr (1985), Sales Force Performance, Lexington, MA: Lexington Books.
-
(1985)
-
-
Ford1
Neil, M.2
Churchill, G.A.3
Walker, O.C.4
-
40
-
-
33751557315
-
Salesperson adaptive selling behavior and customer orientation: a meta- analysis
-
November
-
Franke, George R. and Jeong- Eun Park (2006), 'Salesperson adaptive selling behavior and customer orientation: a meta- analysis', Journal of Marketing Research, 43 (November), 693-702.
-
(2006)
Journal of Marketing Research
, vol.43
, pp. 693-702
-
-
Franke1
George, R.2
Park, J.E.3
-
41
-
-
0000580738
-
Modeling marketing interactions with application to salesforce eff ectiveness
-
August
-
Gatignon, Hubert and Dominique M. Hanssens (1987), 'Modeling marketing interactions with application to salesforce eff ectiveness', Journal of Marketing Research, 24 (August), 247-57.
-
(1987)
Journal of Marketing Research
, vol.24
, pp. 247-257
-
-
Gatignon1
Hubert2
Hanssens, D.M.3
-
43
-
-
0642314186
-
Teams in organizations: recent research on performance and eff ectiveness
-
Guzzo, Richard A. and Marcus W. Dickson (1996), 'Teams in organizations: recent research on performance and eff ectiveness', Annual Review of Psychology, 47 (1), 307-38.
-
(1996)
Annual Review of Psychology
, vol.47
, Issue.1
, pp. 307-338
-
-
Guzzo1
Richard, A.2
Dickson, M.W.3
-
44
-
-
0000644040
-
The design of work teams
-
in J. Lorsch (ed.), Handbook of Organizational Behavior, Englewood Cliff s, NJ: Prentice Hall
-
Hackman, R. (1987), 'The design of work teams', in J. Lorsch (ed.), Handbook of Organizational Behavior, Englewood Cliff s, NJ: Prentice Hall, pp. 315-42.
-
(1987)
, pp. 315-342
-
-
Hackman, R.1
-
45
-
-
35349016875
-
What's the diff erence? Diversity constructs as separation, variety, or disparity in organizations
-
Harrison, David A. and Katherine J. Klein (2007), 'What's the diff erence? Diversity constructs as separation, variety, or disparity in organizations', Academy of Management Review, 32 (4), 1199-228.
-
(2007)
Academy of Management Review
, vol.32
, Issue.4
, pp. 1199-1228
-
-
Harrison1
David, A.2
Klein, K.J.3
-
46
-
-
0003610739
-
Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations and States
-
Cambridge, MA: Harvard University Press
-
Hirschman, Albert O. (1970), Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States, Cambridge, MA: Harvard University Press.
-
(1970)
-
-
Hirschman1
Albert, O.2
-
47
-
-
21144460091
-
Dynamic criteria and the measurement of change
-
Hofmann, David A., Rick Jacobs and Joseph E. Baratta (1993), 'Dynamic criteria and the measurement of change', Journal of Applied Psychology, 78 (2), 194-204.
-
(1993)
Journal of Applied Psychology
, vol.78
, Issue.2
, pp. 194-204
-
-
Hofmann1
David, A.2
Jacobs, R.3
Baratta, J.E.4
-
48
-
-
34548342931
-
The thought worlds of marketing and sales: which diff erences make a diff erence?
-
July
-
Homburg, Christian and Ove Jensen (2007), 'The thought worlds of marketing and sales: which diff erences make a diff erence?', Journal of Marketing, 71 (July), 124-42.
-
(2007)
Journal of Marketing
, vol.71
, pp. 124-142
-
-
Homburg1
Christian2
Jensen, O.3
-
49
-
-
70349318682
-
Managing dynamics in a customer portfolio
-
September
-
Homburg, Christian, Viviana V. Steiner and Dirk Totzek (2009a), 'Managing dynamics in a customer portfolio', Journal of Marketing, 73 (September), 70-89.
-
(2009)
Journal of Marketing
, vol.73
, pp. 70-89
-
-
Homburg1
Christian2
Steiner, V.V.3
Totzek, D.4
-
50
-
-
63049105762
-
Social identity and the service-profi t chain
-
March
-
Homburg, Christian, Jan Wieseke and Wayne D. Hoyer (2009b), 'Social identity and the service-profi t chain', Journal of Marketing, 73 (March), 38-54.
-
(2009)
Journal of Marketing
, vol.73
, pp. 38-54
-
-
Homburg1
Christian2
Wieseke, J.3
Hoyer, W.D.4
-
51
-
-
0030299446
-
Evaluation of salesforce size and productivity through effi cient frontier benchmarking
-
Horsky, Dan and Paul Nelson (1996), 'Evaluation of salesforce size and productivity through effi cient frontier benchmarking', Marketing Science, 15 (4), 301-20.
-
(1996)
Marketing Science
, vol.15
, Issue.4
, pp. 301-320
-
-
Horsky1
Dan2
Nelson, P.3
-
52
-
-
21144469380
-
Organizational consequences, marketing ethics, and salesforce supervision
-
February
-
Hunt, Shelby and Arturo Z. Vasquez- Parraga (1993), 'Organizational consequences, marketing ethics, and salesforce supervision', Journal of Marketing Research, 30 (February), 78-90.
-
(1993)
Journal of Marketing Research
, vol.30
, pp. 78-90
-
-
Hunt1
Shelby2
Vasquez Parraga, A.Z.3
-
53
-
-
84950647145
-
Evaluation of selling performance: a study of current practices
-
Jackson, Donald W., Jr, Janet E. Keith and John L. Schlacter (1983), 'Evaluation of selling performance: a study of current practices', Journal of Personal Selling & Sales Management, 3 (2), 42-51.
-
(1983)
Journal of Personal Selling & Sales Management
, vol.3
, Issue.2
, pp. 42-51
-
-
Jackson1
Donald, W.2
Keith, J.E.3
Schlacter, J.L.4
-
54
-
-
84950644060
-
Examining the bases utilized for evaluating salespeople's performance
-
Jackson, Donald W., Jr, John L. Schlacter and William G. Wolfe (1995), 'Examining the bases utilized for evaluating salespeople's performance', Journal of Personal Selling & Sales Management, 15 (4), 57-65.
-
(1995)
Journal of Personal Selling & Sales Management
, vol.15
, Issue.4
, pp. 57-65
-
-
Jackson1
Donald, W.2
Schlacter, J.L.3
Wolfe, W.G.4
-
55
-
-
31144435374
-
A meta- analytic comparison of managerial ratings and self- evaluations
-
Jaramillo, Fernando, Francois A. Carrillat and William B. Locander (2005), 'A meta- analytic comparison of managerial ratings and self- evaluations', Journal of Personal Selling & Sales Management, 25 (4), 315-28.
-
(2005)
Journal of Personal Selling & Sales Management
, vol.25
, Issue.4
, pp. 315-328
-
-
Jaramillo1
Fernando2
Carrillat, F.A.3
Locander, W.B.4
-
56
-
-
0000842967
-
Marketing jobs and management controls: toward a framework
-
November
-
Jaworski, Bernard J. and Deborah J. MacInnis (1989), 'Marketing jobs and management controls: toward a framework', Journal of Marketing Research, 26 (November), 406-19.
-
(1989)
Journal of Marketing Research
, vol.26
, pp. 406-419
-
-
Jaworski1
Bernard, J.2
MacInnis, D.J.3
-
57
-
-
33750402830
-
The enemy within: examining salesperson deviance and its determinants
-
Jelinek, Ronald and Michael Ahearne (2006), 'The enemy within: examining salesperson deviance and its determinants', Journal of Personal Selling & Sales Management, 26 (4), 327-44.
-
(2006)
Journal of Personal Selling & Sales Management
, vol.26
, Issue.4
, pp. 327-344
-
-
Jelinek1
Ronald2
Ahearne, M.3
-
58
-
-
0000821938
-
A longitudinal assessment of the impact of selected organizational infl uences
-
August
-
Johnston, Mark W., A. Parasuraman, Charles M. Furell and William C. Black (1990), 'A longitudinal assessment of the impact of selected organizational infl uences', Journal of Marketing Research, 27 (August), 333-44.
-
(1990)
Journal of Marketing Research
, vol.27
, pp. 333-344
-
-
Johnston1
Mark, W.2
Parasuraman, A.3
Furell, C.M.4
Black, W.C.5
-
59
-
-
21844526521
-
Performance, attribution, and expectancy linkages in personal selling
-
Johnston, Wesley J. and Keysuk Kim (1994), 'Performance, attribution, and expectancy linkages in personal selling', Journal of Marketing, 58 (4), 68-81.
-
(1994)
Journal of Marketing
, vol.58
, Issue.4
, pp. 68-81
-
-
Johnston1
Wesley, J.2
Kim, K.3
-
60
-
-
0030160789
-
Organizational determinants of service employee's exercise of routine, creative, and deviant discretion
-
Kelley, Scott W., Timothy Longfellow and Jack Malehorn (1996), 'Organizational determinants of service employee's exercise of routine, creative, and deviant discretion', Journal of Retailing, 72 (2), 135-57.
-
(1996)
Journal of Retailing
, vol.72
, Issue.2
, pp. 135-157
-
-
Kelley1
Scott, W.2
Longfellow, T.3
Malehorn, J.4
-
61
-
-
0040623459
-
The infl uence of coworker feedback on salespeople
-
October
-
Kohli, Ajay K. and Bernard J. Jaworski (1994), 'The infl uence of coworker feedback on salespeople', Journal of Marketing, 58 (October), 82-94.
-
(1994)
Journal of Marketing
, vol.58
, pp. 82-94
-
-
Kohli1
Ajay, K.2
Jaworski, B.J.3
-
62
-
-
0032399432
-
Learning and performance orientation of salespeople: the role of supervisors
-
Kohli, Ajay K., Tasadduq A. Shervani and Goutam N. Challagalla (1998), 'Learning and performance orientation of salespeople: the role of supervisors', Journal of Marketing Research, 35 (2), 263-74.
-
(1998)
Journal of Marketing Research
, vol.35
, Issue.2
, pp. 263-274
-
-
Kohli1
Ajay, K.2
Shervani, T.A.3
Challagalla, G.N.4
-
63
-
-
0033461041
-
An empirical investigation of the antecedents of sales force control systems
-
July
-
Krafft, Manfred (1999), 'An empirical investigation of the antecedents of sales force control systems', Journal of Marketing, 63 (July), 120-34.
-
(1999)
Journal of Marketing
, vol.63
, pp. 120-134
-
-
Krafft, M.1
-
64
-
-
77956667031
-
Excessive customer- oriented behaviors in sales
-
in Andrea L. Dixon and Karen A. Machleit (eds), 2007 AMA Winter Educators' Conference Proceedings, Chicago: American Marketing Association
-
Lam, Son K. (2007), 'Excessive customer- oriented behaviors in sales', in Andrea L. Dixon and Karen A. Machleit (eds), 2007 AMA Winter Educators' Conference Proceedings, Chicago: American Marketing Association, p. 79.
-
(2007)
, pp. 79
-
-
Lam1
Son, K.2
-
65
-
-
77956697236
-
The diff usion of market orientation throughout the organization: a social learning theory perspective
-
September
-
Lam, Son K., Florian Kraus and Michael Ahearne (2010), 'The diff usion of market orientation throughout the organization: a social learning theory perspective', Journal of Marketing, 74 (September), 61-79.
-
(2010)
Journal of Marketing
, vol.74
, pp. 61-79
-
-
Lam1
Son, K.2
Kraus, F.3
Ahearne, M.4
-
66
-
-
36048992966
-
The impact of individual and managerial factors on salespeople's contribution to marketing intelligence activities
-
Le Bon, Joel and Dwight Merunka (2006), ' The impact of individual and managerial factors on salespeople's contribution to marketing intelligence activities', International Journal of Research in Marketing, 23 (4), 395-408.
-
(2006)
International Journal of Research in Marketing
, vol.23
, Issue.4
, pp. 395-408
-
-
Bon, L.1
Joel2
Merunka, D.3
-
67
-
-
0002463197
-
An empirical study of salesforce turnover
-
Lucas, George H., Jr, A. Parasuraman, Robert A. Davis and Ben M. Enis (1987), 'An empirical study of salesforce turnover', Journal of Marketing, 51 (3), 34-59.
-
(1987)
Journal of Marketing
, vol.51
, Issue.3
, pp. 34-59
-
-
Lucas1
George, H.2
Parasuraman, A.3
Davis, R.A.4
Enis, B.M.5
-
68
-
-
0039549558
-
The Johari window: a graphic model of interpersonal awareness
-
Proceedings of the Western Training Laboratory in Group Development, Los Angeles: University of California, Los Angeles
-
Luft, Joseph and Harry Ingham (1955), 'The Johari window: a graphic model of interpersonal awareness', Proceedings of the Western Training Laboratory in Group Development, Los Angeles: University of California, Los Angeles.
-
(1955)
-
-
Luft1
Joseph2
Ingham, H.3
-
69
-
-
0032378420
-
Some possible antecedents and consequences of in- role and extra- role salesperson performance
-
July
-
MacKenzie, Scott B., Philip Podsakoff and Michael Ahearne (1998), 'Some possible antecedents and consequences of in- role and extra- role salesperson performance', Journal of Marketing, 62 (July), 87-98.
-
(1998)
Journal of Marketing
, vol.62
, pp. 87-98
-
-
MacKenzie1
Scott, B.2
Podsakoff, P.3
Ahearne, M.4
-
70
-
-
21144478843
-
The impact of organizational citizenship behavior on evaluations of salesperson performance
-
MacKenzie, Scott B., Philip M. Podsakoff and Richard Fetter (1993), 'The impact of organizational citizenship behavior on evaluations of salesperson performance', Journal of Marketing, 57 (1), 70-80.
-
(1993)
Journal of Marketing
, vol.57
, Issue.1
, pp. 70-80
-
-
MacKenzie1
Scott, B.2
Podsakoff, P.M.3
Fetter, R.4
-
71
-
-
0042838596
-
Do citizenship behaviors matter more for managers than for salespeople
-
MacKenzie, Scott B., Philip Podsakoff and Julie Beth Paine (1999), 'Do citizenship behaviors matter more for managers than for salespeople', Journal of the Academy of Marketing Science, 27 (4), 396-410.
-
(1999)
Journal of the Academy of Marketing Science
, vol.27
, Issue.4
, pp. 396-410
-
-
MacKenzie1
Scott, B.2
Podsakoff, P.3
Paine, J.B.4
-
72
-
-
0002711555
-
The current state of sales force activities
-
Marshall, Greg W., William C. Moncrief and Felicia G. Lassk (1999), 'The current state of sales force activities', Industrial Marketing Management, 28 (1), 87-98.
-
(1999)
Industrial Marketing Management
, vol.28
, Issue.1
, pp. 87-98
-
-
Marshall1
Greg, W.2
Moncrief, W.C.3
Lassk, F.G.4
-
73
-
-
60849122817
-
The retail value chain: linking employee perceptions to employee performance, customer evaluations, and store performance
-
Maxham, James G., III, Richard G. Netemeyer and Donald R. Lichtenstein (2008), 'The retail value chain: linking employee perceptions to employee performance, customer evaluations, and store performance', Marketing Science, 27 (2), 147-67.
-
(2008)
Marketing Science
, vol.27
, Issue.2
, pp. 147-167
-
-
Maxham1
James, G.2
Netemeyer, R.G.3
Lichtenstein, D.R.4
-
74
-
-
0002883709
-
Selling teams: a conceptual framework and research agenda
-
Moon, Mark A. and Gary M. Armstrong (1994), 'Selling teams: a conceptual framework and research agenda', Journal of Personal Selling & Sales Management, 14 (1), 17-30.
-
(1994)
Journal of Personal Selling & Sales Management
, vol.14
, Issue.1
, pp. 17-30
-
-
Moon1
Mark, A.2
Armstrong, G.M.3
-
75
-
-
70349310532
-
Brand- specifi c leadership: turning employees into brand champions
-
September
-
Morhart, Felicitas M., Walter Herzog and Torsten Tomczak (2009), 'Brand- specifi c leadership: turning employees into brand champions', Journal of Marketing, 73 (September), 122-42.
-
(2009)
Journal of Marketing
, vol.73
, pp. 122-142
-
-
Morhart1
Felicitas, M.2
Herzog, W.3
Tomczak, T.4
-
76
-
-
31744435177
-
Doing the job well: an investigation of pro- social rule breaking
-
Morrison, Elizabeth W. (2006), 'Doing the job well: an investigation of pro- social rule breaking', Journal of Management, 32 (1), 5-28.
-
(2006)
Journal of Management
, vol.32
, Issue.1
, pp. 5-28
-
-
Morrison1
Elizabeth, W.2
-
77
-
-
0031512909
-
An investiga- tion into the antecedents of organizational citizenship behaviors in a personal selling context
-
July
-
Netemeyer, Richard G., James S. Boles, Daryl O. McKee and Robert McMurrian (1997), 'An investiga- tion into the antecedents of organizational citizenship behaviors in a personal selling context', Journal of Marketing, 61 (July), 85-98.
-
(1997)
Journal of Marketing
, vol.61
, pp. 85-98
-
-
Netemeyer1
Richard, G.2
Boles, J.S.3
McKee, D.O.4
McMurrian, R.5
-
78
-
-
0030529903
-
Salespeople's use of upward infl uence tactics (UITs) in coping with role stress
-
Nonis, Sarath A., Jeff rey K. Sager and Kamalesh Kumar (1996), 'Salespeople's use of upward infl uence tactics (UITs) in coping with role stress', Journal of the Academy of Marketing Science, 24 (1), 44-56.
-
(1996)
Journal of the Academy of Marketing Science
, vol.24
, Issue.1
, pp. 44-56
-
-
Nonis1
Sarath, A.2
Sager, J.K.3
Kumar, K.4
-
79
-
-
21844511943
-
An empirical test of the consequences of behavior- and outcome- based sales control systems
-
October
-
Oliver, Richard L. and Erin Anderson (1994), 'An empirical test of the consequences of behavior- and outcome- based sales control systems', Journal of Marketing, 58 (October), 53-67.
-
(1994)
Journal of Marketing
, vol.58
, pp. 53-67
-
-
Oliver1
Richard, L.2
Anderson, E.3
-
80
-
-
84949774852
-
Organizational Citizenship Behavior: Its Nature,Antecedents, and Consequences
-
Thousand Oaks, CA: Sage Publications
-
Organ, Dennis W., Phillip M. Podsakoff and Scott B. MacKenzie (2006), Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences, Thousand Oaks, CA: Sage Publications.
-
(2006)
-
-
Organ1
Dennis, W.2
Podsakoff, P.M.3
MacKenzie, S.B.4
-
81
-
-
34250164584
-
Customer loyalty to whom? Managing the benefi ts and risks of salesperson- owned loyalty
-
May
-
Palmatier, Robert W., Lisa K. Scheer and Jan- Benedict E.M. Steenkamp (2007), 'Customer loyalty to whom? Managing the benefi ts and risks of salesperson- owned loyalty', Journal of Marketing Research, 44 (May), 185-99.
-
(2007)
Journal of Marketing Research
, vol.44
, pp. 185-199
-
-
Palmatier1
Robert, W.2
Scheer, L.K.3
Steenkamp, J.B.E.M.4
-
82
-
-
84882016519
-
The eff ectiveness of various modes of sales behavior in diff erent markets
-
May
-
Pasold, Peter W. (1975), 'The eff ectiveness of various modes of sales behavior in diff erent markets', Journal of Marketing Research, 12 (May), 171-6.
-
(1975)
Journal of Marketing Research
, vol.12
, pp. 171-176
-
-
Pasold1
Peter, W.2
-
83
-
-
21344475299
-
Organizational citizenship behaviors and sales unit eff ectiveness
-
August
-
Podsakoff , Philip M. and Scott B. MacKenzie (1994), 'Organizational citizenship behaviors and sales unit eff ectiveness', Journal of Marketing Research, 31 (August), 702-13.
-
(1994)
Journal of Marketing Research
, vol.31
, pp. 702-713
-
-
Podsakoff1
Philip, M.2
MacKenzie, S.B.3
-
84
-
-
0031514852
-
Impact of organizational citizenship behavior on organizational performance: a review and suggestion for future research
-
Podsakoff , Philip M. and Scott B. MacKenzie (1997), 'Impact of organizational citizenship behavior on organizational performance: a review and suggestion for future research', Human Performance, 10 (2), 133-51.
-
(1997)
Human Performance
, vol.10
, Issue.2
, pp. 133-151
-
-
Podsakoff1
Philip, M.2
MacKenzie, S.B.3
-
85
-
-
0242350322
-
Antecedents and consequences of merit pay fairness for industrial salespeople
-
October
-
Ramaswami, Sridhar N. and Jagdip Singh (2003), 'Antecedents and consequences of merit pay fairness for industrial salespeople', Journal of Marketing, 67 (October), 46-66.
-
(2003)
Journal of Marketing
, vol.67
, pp. 46-66
-
-
Ramaswami1
Sridhar, N.2
Singh, J.3
-
86
-
-
0005922488
-
Apples and apples or apples and oranges? A meta- analysis of objective and subjective measures of salesperson performance
-
Rich, Gregory A., William H. Bommer, Scott B. MacKenzie, Philip M. Podsakoff and Jonathan L. Johnson (1999), 'Apples and apples or apples and oranges? A meta- analysis of objective and subjective measures of salesperson performance', Journal of Personal Selling & Sales Management, 19 (4), 41-52.
-
(1999)
Journal of Personal Selling & Sales Management
, vol.19
, Issue.4
, pp. 41-52
-
-
Rich1
Gregory, A.2
Bommer, W.H.3
MacKenzie, S.B.4
Podsakoff, P.M.5
Johnson, J.L.6
-
87
-
-
46849093817
-
Cross- sectional versus longitudinal survey research: concepts, fi ndings, and guidelines
-
June
-
Rindfl eisch, Aric, Alan J. Malter, Shankar Ganesan and Christine Moorman (2008), 'Cross- sectional versus longitudinal survey research: concepts, fi ndings, and guidelines', Journal of Marketing Research, 45 (June), 261-79.
-
(2008)
Journal of Marketing Research
, vol.45
, pp. 261-279
-
-
Rindfl eisch1
Aric2
Malter3
Ganesan, S.4
Moorman, C.5
-
88
-
-
34548525338
-
Does the measure of dispersion matter in multilevel research?
-
Roberson, Quinetta M., Michael C. Sturman and Tony L. Simons (2007), 'Does the measure of dispersion matter in multilevel research?', Organizational Research Methods, 10 (4), 564-88.
-
(2007)
Organizational Research Methods
, vol.10
, Issue.4
, pp. 564-588
-
-
Roberson1
Quinetta, M.2
Sturman, M.C.3
Simons, T.L.4
-
89
-
-
21844526560
-
A typology of deviant workplace behaviors: a multidimensional scaling study
-
Robinson, Sandra I. and Rebecca J. Bennett (1995), 'A typology of deviant workplace behaviors: a multidimensional scaling study', Academy of Management Journal, 38 (2), 555-72.
-
(1995)
Academy of Management Journal
, vol.38
, Issue.2
, pp. 555-572
-
-
Robinson1
Sandra, I.2
Bennett, R.J.3
-
90
-
-
0000932434
-
The SOCO scale: a measure of the customer orientation of salespeople
-
August
-
Saxe, Robert and Barton A. Weitz (1982), 'The SOCO scale: a measure of the customer orientation of salespeople', Journal of Marketing Research, 19 (August), 343-51.
-
(1982)
Journal of Marketing Research
, vol.19
, pp. 343-351
-
-
Saxe1
Robert2
Weitz, B.A.3
-
91
-
-
21644490075
-
Managing the ethical climate of customer- contact service employees
-
Schwepker, Charles H., Jr and Michael D. Hartline (2005), 'Managing the ethical climate of customer- contact service employees', Journal of Service Research, 7 (4), 377-97.
-
(2005)
Journal of Service Research
, vol.7
, Issue.4
, pp. 377-397
-
-
Schwepker1
Charles, H.2
Hartline, M.D.3
-
92
-
-
0012646407
-
Data envelopment analysis: the evolution of the state of the art
-
2-3
-
Seiford, Lawrence M. (1996), 'Data envelopment analysis: the evolution of the state of the art', Journal of Productivity Analysis, 7 (2-3), 99-137.
-
(1996)
Journal of Productivity Analysis
, vol.7
, pp. 99-137
-
-
Seiford1
Lawrence, M.2
-
93
-
-
0345475174
-
Applied Longitudinal Data Analysis
-
New York: Oxford University Press
-
Singer, Judith D. and John B. Willett (2003), Applied Longitudinal Data Analysis, New York: Oxford University Press.
-
(2003)
-
-
Singer1
Judith, D.2
Willett, J.B.3
-
94
-
-
21144479658
-
Boundary role ambiguity: facets, determinants, and impacts
-
Singh, Jagdip (1993), 'Boundary role ambiguity: facets, determinants, and impacts', Journal of Marketing, 57 (2), 11-31.
-
(1993)
Journal of Marketing
, vol.57
, Issue.2
, pp. 11-31
-
-
Singh, J.1
-
95
-
-
0032366302
-
Striking a balance in boundary- spanning positions: an investigation of some unconventional infl uences of roles stressors and job characteristics on job outcomes of salespeople
-
Singh, Jagdip (1998), 'Striking a balance in boundary- spanning positions: an investigation of some unconventional infl uences of roles stressors and job characteristics on job outcomes of salespeople', Journal of Marketing, 62 (3), 69-86.
-
(1998)
Journal of Marketing
, vol.62
, Issue.3
, pp. 69-86
-
-
Singh, J.1
-
96
-
-
0034402581
-
Performance productivity and quality of frontline employees in service organizations
-
April
-
Singh, Jagdip (2000), 'Performance productivity and quality of frontline employees in service organizations', Journal of Marketing, 64 (April), 15-34.
-
(2000)
Journal of Marketing
, vol.64
, pp. 15-34
-
-
Singh, J.1
-
97
-
-
0000982352
-
Boundary role ambiguity in marketing- oriented positions: a multidimensional, multifaceted operationalization
-
Singh, Jagdip and Gary K. Rhoads (1991), 'Boundary role ambiguity in marketing- oriented positions: a multidimensional, multifaceted operationalization', Journal of Marketing Research, 28 (3), 328-38.
-
(1991)
Journal of Marketing Research
, vol.28
, Issue.3
, pp. 328-338
-
-
Singh1
Jagdip2
Rhoads, G.K.3
-
98
-
-
0030486253
-
Do organizational practices matter in role stress processes? A study of direct and moderating eff ects for marketing- oriented boundary spanners
-
Singh, Jagdip, Willem Verbeke and Gary K. Rhoads (1996), 'Do organizational practices matter in role stress processes? A study of direct and moderating eff ects for marketing- oriented boundary spanners', Journal of Marketing, 60 (3), 69-86.
-
(1996)
Journal of Marketing
, vol.60
, Issue.3
, pp. 69-86
-
-
Singh1
Jagdip2
Verbeke, W.3
Rhoads, G.K.4
-
99
-
-
33751561592
-
A three- stage model of integrated marketing communications at the marketing-sales interface
-
November
-
Smith, Timothy M., Srinath Gopalakrishna and Rabikar Chatterjee (2006), 'A three- stage model of integrated marketing communications at the marketing-sales interface', Journal of Marketing Research, 43 (November), 564-79.
-
(2006)
Journal of Marketing Research
, vol.43
, pp. 564-579
-
-
Smith1
Timothy, M.2
Gopalakrishna, S.3
Chatterjee, R.4
-
100
-
-
0002373795
-
Adaptive selling: conceptualization, measurement, and nomological validity
-
February
-
Spiro, Rosann L. and Barton A. Weitz (1990), 'Adaptive selling: conceptualization, measurement, and nomological validity', Journal of Marketing Research, 27 (February), 61-9.
-
(1990)
Journal of Marketing Research
, vol.27
, pp. 61-69
-
-
Spiro1
Rosann, L.2
Weitz, B.A.3
-
101
-
-
0942300550
-
Toward the construct defi nition of positive deviance
-
Spreitzer, Gretchen M. and Scott Sonenshein (2004), 'Toward the construct defi nition of positive deviance', American Behavioral Scientist, 47 (6), 828-47.
-
(2004)
American Behavioral Scientist
, vol.47
, Issue.6
, pp. 828-847
-
-
Spreitzer1
Gretchen, M.2
Sonenshein, S.3
-
102
-
-
0003497638
-
Group Process and Productivity
-
New York: Academic Press
-
Steiner, L.D. (1972), Group Process and Productivity, New York: Academic Press.
-
(1972)
-
-
Steiner, L.D.1
-
103
-
-
21344494683
-
Learning orientation, working smart, and eff ective selling
-
July
-
Sujan, Harish, Barton A. Weitz and Nirmalya Kumar (1994), 'Learning orientation, working smart, and eff ective selling', Journal of Marketing, 58 (July), 39-52.
-
(1994)
Journal of Marketing
, vol.58
, pp. 39-52
-
-
Sujan1
Harish2
Weitz, B.A.3
Kumar, N.4
-
104
-
-
33746075983
-
Better sales networks
-
July-August
-
Üstüner, Tuba and David Godes (2006), 'Better sales networks', Harvard Business Review, 84 (July-August), 102-12.
-
(2006)
Harvard Business Review
, vol.84
, pp. 102-112
-
-
Üstüner1
Tuba2
Godes, D.3
-
105
-
-
23044528279
-
Heterogeneity in sales districts: beyond individual- level predictors of satisfaction and performance
-
Venkatesh, R., Goutam Challagalla and Ajay K. Kohli (2001), 'Heterogeneity in sales districts: beyond individual- level predictors of satisfaction and performance', Journal of the Academy of Marketing Science, 29 (3), 238-54.
-
(2001)
Journal of the Academy of Marketing Science
, vol.29
, Issue.3
, pp. 238-254
-
-
Venkatesh, R.1
Challagalla, G.2
Kohli, A.K.3
-
106
-
-
47849123771
-
When intelligence is (dys)functional for achieving sales performance
-
Verbeke, Willem J., Frank D. Belschak, Arnold B. Bakker and Bart Dietz (2008), 'When intelligence is (dys)functional for achieving sales performance', Journal of Marketing, 72 (4), 44-57.
-
(2008)
Journal of Marketing
, vol.72
, Issue.4
, pp. 44-57
-
-
Verbeke1
Willem, J.2
Belschak, F.D.3
Bakker, A.B.4
Dietz, B.5
-
107
-
-
2342627398
-
Salesperson creative performance: conceptualization, measurement, and nomological validity
-
Wang, Guangping and Richard Netemeyer (2004), 'Salesperson creative performance: conceptualization, measurement, and nomological validity', Journal of Business Research, 57 (8), 805-12.
-
(2004)
Journal of Business Research
, vol.57
, Issue.8
, pp. 805-812
-
-
Wang1
Guangping2
Netemeyer, R.3
-
108
-
-
0142200005
-
Constructive and destructive deviance in organizations
-
Warren, Danielle E. (2003), 'Constructive and destructive deviance in organizations', Academy of Management Review, 28 (4), 622-32.
-
(2003)
Academy of Management Review
, vol.28
, Issue.4
, pp. 622-632
-
-
Warren1
Danielle, E.2
-
109
-
-
0001935786
-
Knowledge, motivation, and adaptive behavior: a framework for improving selling eff ectiveness
-
October
-
Weitz, Barton A., Harish Sujan and Mita Sujan (1986), 'Knowledge, motivation, and adaptive behavior: a framework for improving selling eff ectiveness', Journal of Marketing, 50 (October), 174-91.
-
(1986)
Journal of Marketing
, vol.50
, pp. 174-191
-
-
Weitz1
Barton, A.2
Sujan, H.3
Sujan, M.4
-
110
-
-
63049097002
-
The role of leaders in internal marketing
-
March
-
Wieseke, Jan, Michael Ahearne, Son K. Lam and Rolf van Dick (2009), 'The role of leaders in internal marketing', Journal of Marketing, 73 (March), 123-45.
-
(2009)
Journal of Marketing
, vol.73
, pp. 123-145
-
-
Wieseke1
Jan2
Ahearne, M.3
Lam, S.K.4
van Dick, R.5
-
111
-
-
36048986391
-
Extra- role behavior in buyer-seller relationships
-
Wuyts, Stefan (2007), 'Extra- role behavior in buyer-seller relationships', International Journal of Research in Marketing, 24 (4), 301-11.
-
(2007)
International Journal of Research in Marketing
, vol.24
, Issue.4
, pp. 301-311
-
-
Wuyts, S.1
-
112
-
-
36048997863
-
Strategic change implementation and performance loss in the front lines
-
Ye, Jun, Datelina Marinova and Jagdip Singh (2007), 'Strategic change implementation and performance loss in the front lines', Journal of Marketing, 71 (4), 156-71.
-
(2007)
Journal of Marketing
, vol.71
, Issue.4
, pp. 156-171
-
-
Ye1
Jun2
Marinova, D.3
Singh, J.4
-
113
-
-
77952416644
-
The Complete Guide to Sales Force Incentive Compensation: How to Design and Implement Plans that Work
-
New York: American Management Association
-
Zoltners, Andris A., Prabhakant Sinha and Sally E. Lorimer (2006), The Complete Guide to Sales Force Incentive Compensation: How to Design and Implement Plans that Work, New York: American Management Association.
-
(2006)
-
-
Zoltners1
Andris, A.2
Sinha, P.3
Lorimer, S.E.4
|