Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams

Journal of Marketing

Volumn 68, Issue 2, 2004, Pages 18-35

  De Jong, Ad ^c   De Ruyter, Ko ^a,b   Lemmink, Jos ^b  

^a International Service Research   (Netherlands)

^b MAASTRICHT UNIVERSITY   (Netherlands)

^c Maastricht University ^*

Author keywords

[No Author keywords available]

Indexed keywords

EID: 2142819921     PISSN: 00222429     EISSN: None     Source Type: Journal    
DOI: 10.1509/jmkg.68.2.18.27790     Document Type: Article

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