-
1
-
-
0030098787
-
Organizational legitimacy and retail store patronage
-
Arnold, Stephen J., Jay Handelman, and Douglas J. Tigert. (1996). "Organizational Legitimacy and Retail Store Patronage," Journal of Business Research, 35(3): 229-239.
-
(1996)
Journal of Business Research
, vol.35
, Issue.3
, pp. 229-239
-
-
Arnold, S.J.1
Handelman, J.2
Tigert, D.J.3
-
2
-
-
0001427667
-
An experimental approach to making retail store environmental decisions
-
Baker, J., M. Levey, and D. Grewal. (1992). "An Experimental Approach to Making Retail Store Environmental Decisions," Journal of Retailing, 68(4): 445-461.
-
(1992)
Journal of Retailing
, vol.68
, Issue.4
, pp. 445-461
-
-
Baker, J.1
Levey, M.2
Grewal, D.3
-
3
-
-
0010018132
-
Competitive intelligence
-
Bishop, W.R.J. (1984). "Competitive Intelligence," Progressive Grocer, (March): 19-20.
-
(1984)
Progressive Grocer, (
, Issue.MARCH
, pp. 19-20
-
-
Bishop, W.R.J.1
-
4
-
-
0002866667
-
Evaluating service encounters: The effects of physical surroundings and employee responses
-
Bitner, M.J. (1990). "Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses," Journal of Marketing, 54(2): 69-82.
-
(1990)
Journal of Marketing
, vol.54
, Issue.2
, pp. 69-82
-
-
Bitner, M.J.1
-
5
-
-
0001926055
-
Servicescapes: The impact of physical surroundings on customers and employees
-
_. (1992). "Servicescapes: The Impact of Physical Surroundings on Customers and Employees," Journal of Marketing, 56: 57-71.
-
(1992)
Journal of Marketing
, vol.56
, pp. 57-71
-
-
-
6
-
-
0000429475
-
A multistage model of customers' assessments of service quality and value
-
Bolton, R.N. and J.H. Drew. (1991). "A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, 17 (March): 375-384.
-
(1991)
Journal of Consumer Research
, vol.17
, Issue.MARCH
, pp. 375-384
-
-
Bolton, R.N.1
Drew, J.H.2
-
7
-
-
0003191034
-
Mitigating the effect of service encounters
-
_. (1992). "Mitigating the Effect of Service Encounters," Marketing Letters, 3(1): 57-70.
-
(1992)
Marketing Letters
, vol.3
, Issue.1
, pp. 57-70
-
-
-
8
-
-
0002149566
-
Product attributes and perceived quality: Foods
-
J. Jacoby and J. Olson (Eds.), Lexington, MA: Lexington Books
-
Bonner, P. Greg and Richard Nelson. (1985). "Product Attributes and Perceived Quality: Foods." Pp. 64-79 in J. Jacoby and J. Olson (Eds.), Perceived Quality. Lexington, MA: Lexington Books.
-
(1985)
Perceived Quality
, pp. 64-79
-
-
Bonner, P.G.1
Nelson, R.2
-
9
-
-
0042916415
-
A dynamic process model of service quality: From expectations to behavioral intentions
-
Boulding, William, Ajay Kalra, Richard Staelin, and Valarie A. Zeithaml. (1993). "A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions," Journal of Marketing Research, 30 (February): 7-27.
-
(1993)
Journal of Marketing Research
, vol.30
, Issue.FEBRUARY
, pp. 7-27
-
-
Boulding, W.1
Kalra, A.2
Staelin, R.3
Zeithaml, V.A.4
-
10
-
-
0026218374
-
Beefing up operations in service firms
-
Chase, R.B. and R.H. Hayes. (1991). "Beefing up Operations in Service Firms," Sloan Management Review, 32: 15-26.
-
(1991)
Sloan Management Review
, vol.32
, pp. 15-26
-
-
Chase, R.B.1
Hayes, R.H.2
-
11
-
-
0001788584
-
The three rings of perceived value
-
Clemmer, J. (1990). "The Three Rings of Perceived Value," Canadian Manager, (Summer): 12-15.
-
(1990)
Canadian Manager, (
, Issue.SUMMER
, pp. 12-15
-
-
Clemmer, J.1
-
12
-
-
0000709227
-
The accuracy of price knowledge: Issues in research methodology
-
Lutz, R.J. (Ed.), Association for Consumer Research
-
Conover, J.N. (1986). "The Accuracy of Price Knowledge: Issues in Research Methodology." Pp. 589-593 in Lutz, R.J. (Ed.), Advances in Consumer Research, Vol. 13: Association for Consumer Research.
-
(1986)
Advances in Consumer Research
, vol.13
, pp. 589-593
-
-
Conover, J.N.1
-
13
-
-
0002381637
-
Measuring service quality: A reexamination and extension
-
Cronin, J.J. and S.A. Taylor. (1992). "Measuring Service Quality: A Reexamination and Extension," Journal of Marketing, 56 (July): 55-68.
-
(1992)
Journal of Marketing
, vol.56
, Issue.JULY
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
14
-
-
0007744069
-
SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality
-
_. (1994). "SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality," Journal of Marketing, 58 (1): 125-131.
-
(1994)
Journal of Marketing
, vol.58
, Issue.1
, pp. 125-131
-
-
-
15
-
-
0002052886
-
In search of value: How price and store name information influence buyer's product perceptions
-
Dodds, William B. (1991). "In Search of Value: How Price and Store Name Information Influence Buyer's Product Perceptions," Journal of Services Marketing, 5 (3): 27-36.
-
(1991)
Journal of Services Marketing
, vol.5
, Issue.3
, pp. 27-36
-
-
Dodds, W.B.1
-
16
-
-
0002719806
-
The effect of brand and price information on subjective product evaluations
-
Elizabeth C. Hirschman and Morris B. Holbrook (Eds.), Provo, UT: Association for Consumer Research
-
Dodds, William B. and Kent B. Monroe. (1985). "The Effect of Brand and Price Information on Subjective Product Evaluations." Pp. 85-90 in Elizabeth C. Hirschman and Morris B. Holbrook (Eds.), Advances in Consumer Research, Vol. 12. Provo, UT: Association for Consumer Research.
-
(1985)
Advances in Consumer Research
, vol.12
, pp. 85-90
-
-
Dodds, W.B.1
Monroe, K.B.2
-
17
-
-
0000723634
-
Effects of price, brand, and store information on buyers' product evaluations
-
Dodds, William, B., Kent B. Monroe, and Dhruv Grewal. (1991). "Effects of Price, Brand, and Store Information on Buyers' Product Evaluations," Journal of Marketing Research, 28(August): 307-319.
-
(1991)
Journal of Marketing Research
, vol.28
, Issue.AUGUST
, pp. 307-319
-
-
Dodds, W.B.1
Monroe, K.B.2
Grewal, D.3
-
18
-
-
0001951371
-
Store atmosphere: An environmental psychology approach
-
Donovan, R. and J. Rossiter. (1982). "Store Atmosphere: An Environmental Psychology Approach," Journal of Retailing, 58: 334-357.
-
(1982)
Journal of Retailing
, vol.58
, pp. 334-357
-
-
Donovan, R.1
Rossiter, J.2
-
19
-
-
0010018604
-
New ways of measuring value
-
Executive Report
-
Doyle, Mona. (1984). "New Ways of Measuring Value," Progressive Grocer-Value, Executive Report: 15-19.
-
(1984)
Progressive Grocer-Value
, pp. 15-19
-
-
Doyle, M.1
-
20
-
-
0002469577
-
A national customer satisfaction barometer: The Swedish experience
-
Fornell, Claes. (1992). "A National Customer Satisfaction Barometer: The Swedish Experience," Journal of Marketing, 56 (January): 6-21.
-
(1992)
Journal of Marketing
, vol.56
, Issue.JANUARY
, pp. 6-21
-
-
Fornell, C.1
-
21
-
-
0000356178
-
Two structural equation models: LISREL and PLS applied to consumer exit-voice theory
-
Fornell, Claes and Fred L. Bookstein. (1982). "Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory," Journal of Marketing Research, 19 (November): 440-452.
-
(1982)
Journal of Marketing Research
, vol.19
, Issue.NOVEMBER
, pp. 440-452
-
-
Fornell, C.1
Bookstein, F.L.2
-
22
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell, Claes and David F. Larcker. (1981). "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research, 18 (February): 39-50.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.FEBRUARY
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
23
-
-
0001276941
-
Defensive marketing strategy by customer complaint management: A theoretical analysis
-
Fornell, Claes and Birger Wernerfelt. (1987). "Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis," Journal of Marketing Research, 24 (November): 337-346.
-
(1987)
Journal of Marketing Research
, vol.24
, Issue.NOVEMBER
, pp. 337-346
-
-
Fornell, C.1
Wernerfelt, B.2
-
25
-
-
0002445811
-
Beyond customer satisfaction
-
Fredericks, Joan O. and James. M-II Salter. (1995). "Beyond Customer Satisfaction," Management Review, 84 (5): 29-32.
-
(1995)
Management Review
, vol.84
, Issue.5
, pp. 29-32
-
-
Fredericks, J.O.1
Salter J.M. II2
-
26
-
-
0002722082
-
Quality on the line
-
Garvin, David A. (1983). "Quality on the Line," Harvard Business Review, 61 (September-October): 65-73.
-
(1983)
Harvard Business Review
, vol.61
, Issue.SEPTEMBER-OCTOBER
, pp. 65-73
-
-
Garvin, D.A.1
-
27
-
-
0001214108
-
The value priority hypotheses for consumer budget plans
-
Hauser, John. R. and Glen Urban. (1986). "The Value Priority Hypotheses for Consumer Budget Plans," Journal of Consumer Research, 12 (March): 446-462.
-
(1986)
Journal of Consumer Research
, vol.12
, Issue.MARCH
, pp. 446-462
-
-
Hauser, J.R.1
Urban, G.2
-
28
-
-
0000069149
-
A longitudinal assessment of consumer satisfaction/dissatisfaction: The dynamic aspect of the cognitive process
-
LaBarbera, Priscilla A. and David Mazursky. (1983). "A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process," Journal of Marketing Research, 20(November): 393-404.
-
(1983)
Journal of Marketing Research
, vol.20
, Issue.NOVEMBER
, pp. 393-404
-
-
LaBarbera, P.A.1
Mazursky, D.2
-
30
-
-
0010021277
-
Forming impressions of merchandise and service quality
-
J. Jacoby and J. Olson (Eds.), Lexington, MA: Lexington Books
-
Mazursky, David and Jacob Jacoby. (1985). "Forming Impressions of Merchandise and Service Quality." Pp. 139-154 in J. Jacoby and J. Olson (Eds.), Perceived Quality. Lexington, MA: Lexington Books.
-
(1985)
Perceived Quality
, pp. 139-154
-
-
Mazursky, D.1
Jacoby, J.2
-
31
-
-
0003140386
-
The effect of price on subjective product evaluations
-
J. Jacoby and J. Olson (Eds.), Lexington, MA: Lexington Books
-
Monroe, Kent B. and R. Krishnan. (1985). "The Effect of Price on Subjective Product Evaluations." Pp. 209-232 in J. Jacoby and J. Olson (Eds.), Perceived Quality. Lexington, MA: Lexington Books.
-
(1985)
Perceived Quality
, pp. 209-232
-
-
Monroe, K.B.1
Krishnan, R.2
-
32
-
-
34250382726
-
Comments on the measurement of factorial indeterminacy
-
Mulaik, Stanley A. (1976). "Comments on the Measurement of Factorial Indeterminacy," Psychometrika, 41: 249-262.
-
(1976)
Psychometrika
, vol.41
, pp. 249-262
-
-
Mulaik, S.A.1
-
33
-
-
0001181569
-
Advertising as information
-
Nelson, Philip. (1974). "Advertising as Information," Journal of Political Economy, 81(4): 729-754.
-
(1974)
Journal of Political Economy
, vol.81
, Issue.4
, pp. 729-754
-
-
Nelson, P.1
-
35
-
-
4243924901
-
Attracting the value-oriented retail customer
-
Oesterreicher, James. (1993). "Attracting the Value-Oriented Retail Customer," Stores, 75 (10): RR4-RR6.
-
(1993)
Stores
, vol.75
, Issue.10
-
-
Oesterreicher, J.1
-
36
-
-
0001940991
-
Perceived quality in consumer decision making: An integrated theoretical perspective
-
J. Jacoby and J. Olson (Eds.), Lexington, MA: Lexington Books
-
Olshavsky, Richard W. (1985). "Perceived Quality in Consumer Decision Making: An Integrated Theoretical Perspective." Pp. 3-29 in J. Jacoby and J. Olson (Eds.), Perceived Quality. Lexington, MA: Lexington Books.
-
(1985)
Perceived Quality
, pp. 3-29
-
-
Olshavsky, R.W.1
-
37
-
-
0001906426
-
Price as an informational cue: Effects in product evaluation
-
Arch G. Woodside, Jagdish N. Sheth, and Peter D. Bennet (Eds.), New York: North Holland Publishing Company
-
Olson, Jerry C. (1977). "Price as an Informational Cue: Effects in Product Evaluation." Pp. 267-286 in Arch G. Woodside, Jagdish N. Sheth, and Peter D. Bennet (Eds.), Consumer and Industrial Buying Behavior. New York: North Holland Publishing Company.
-
(1977)
Consumer and Industrial Buying Behavior
, pp. 267-286
-
-
Olson, J.C.1
-
39
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman, A. (1988). "SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality," Journal of Retailing, 64 (Spring): 12-40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.SPRING
, pp. 12-40
-
-
Parasuraman, A.1
-
40
-
-
0001261094
-
Refining and reassessment of the SERVQUAL scale
-
Parasuraman, A., Leonard L. Berry, and Valarie A. Zeithaml. (1991). "Refining and Reassessment of the SERVQUAL Scale," Journal of Retailing, 67 (Winter): 420-450.
-
(1991)
Journal of Retailing
, vol.67
, Issue.WINTER
, pp. 420-450
-
-
Parasuraman, A.1
Berry, L.L.2
Zeithaml, V.A.3
-
41
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman, A., Valarie A. Zeithaml, and Leonard L. Berry. (1985). "A Conceptual Model of Service Quality and its Implications for Future Research," Journal of Marketing, 49 (Fall): 41-50.
-
(1985)
Journal of Marketing
, vol.49
, Issue.FALL
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
43
-
-
43949166534
-
The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect
-
Ping, Robert A. (1993). "The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect," Journal of Retailing, 69(3): 320-352.
-
(1993)
Journal of Retailing
, vol.69
, Issue.3
, pp. 320-352
-
-
Ping, R.A.1
-
44
-
-
85030056811
-
The challenges mount
-
Stamford, CT: Maclean Hunter Media
-
Progressive Grocer Annual Report. (1996). "The Challenges Mount." Pp. 8-13 in 63rd Progressive Grocer Annual Report. Stamford, CT: Maclean Hunter Media.
-
(1996)
63rd Progressive Grocer Annual Report
, pp. 8-13
-
-
-
45
-
-
0010021697
-
The prediction sum of squares as a general measure for regression diagnostics
-
Quan, N.T. (1988). "The Prediction Sum of Squares as a General Measure for Regression Diagnostics," Journal of Business and Economic Statistics, 6: 501-504.
-
(1988)
Journal of Business and Economic Statistics
, vol.6
, pp. 501-504
-
-
Quan, N.T.1
-
46
-
-
0001266224
-
The effect of price, brand name and store name on buyers' perceptions of product quality: An integrative review
-
Rao, Akshay R. and Kent B. Monroe. (1989). "The Effect of Price, Brand Name and Store name on Buyers' Perceptions of Product Quality: An Integrative Review," Journal of Marketing Research, 26 (August): 351-357.
-
(1989)
Journal of Marketing Research
, vol.26
, Issue.AUGUST
, pp. 351-357
-
-
Rao, A.R.1
Monroe, K.B.2
-
47
-
-
0010054439
-
Frequent shopper clubs: Supermarkets' newest weapon
-
Raphel, Murray. (1995). "Frequent Shopper Clubs: Supermarkets' Newest Weapon," Direct Marketing, 58(1): 18-20.
-
(1995)
Direct Marketing
, vol.58
, Issue.1
, pp. 18-20
-
-
Raphel, M.1
-
49
-
-
0025486182
-
Zero defections: Quality comes to services
-
Reichheld, Frederick F. and W. Earl Sasser, Jr. (1990). "Zero Defections: Quality Comes to Services," Harvard Business Review, 68 (September-October): 105-111.
-
(1990)
Harvard Business Review
, vol.68
, Issue.SEPTEMBER-OCTOBER
, pp. 105-111
-
-
Reichheld, F.F.1
Sasser W.E., Jr.2
-
50
-
-
0002824201
-
The coming revolution in credit cards
-
Rose, S. (1990). "The Coming Revolution in Credit Cards," Journal of Retail Banking, 12 (Summer): 17-19.
-
(1990)
Journal of Retail Banking
, vol.12
, Issue.SUMMER
, pp. 17-19
-
-
Rose, S.1
-
51
-
-
0010020283
-
A normative conception of value
-
Executive Report
-
Schechter, L. (1984). "A Normative Conception of Value," Progressive Grocer, Executive Report: 12-14.
-
(1984)
Progressive Grocer
, pp. 12-14
-
-
Schechter, L.1
-
52
-
-
0001043704
-
The impact of a customer service intervention and facility design on firm performance
-
Sulek, Joanne M., Mary R. Lind, and Ann S. Maruchek. (1995). "The Impact of a Customer Service Intervention and Facility Design on Firm Performance," Management Science, 41 (11): 1763-1773.
-
(1995)
Management Science
, vol.41
, Issue.11
, pp. 1763-1773
-
-
Sulek, J.M.1
Lind, M.R.2
Maruchek, A.S.3
-
54
-
-
43949153571
-
An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions
-
Taylor, S.A. and Thomas L. Baker. (1994). "An Assessment of the Relationship Between Service Quality and Customer Satisfaction in the Formation of Consumers' Purchase Intentions," Journal of Retailing, 70 (2): 163-178.
-
(1994)
Journal of Retailing
, vol.70
, Issue.2
, pp. 163-178
-
-
Taylor, S.A.1
Baker, T.L.2
-
55
-
-
0030551803
-
Price search in the retail grocery market
-
Urbany, Joel E., Rosemary Kalapurakal, and Peter R. Dickson. (1996). "Price Search in the Retail Grocery Market," Journal of Marketing, 60 (April): 91-104.
-
(1996)
Journal of Marketing
, vol.60
, Issue.APRIL
, pp. 91-104
-
-
Urbany, J.E.1
Kalapurakal, R.2
Dickson, P.R.3
-
56
-
-
4244040274
-
Do pricing executives overestimate the price-driven segment?
-
Urbany, Joel E., Peter R. Dickson, and Rosemary Key. (1994). "Do Pricing Executives Overestimate the Price-Driven Segment?," Stores, 76 (1): RR4-RR5.
-
(1994)
Stores
, vol.76
, Issue.1
-
-
Urbany, J.E.1
Dickson, P.R.2
Rosemary, K.3
-
57
-
-
0026815304
-
Creating customer value by streamlining business processes
-
Vantrappen, H. (1992). "Creating Customer Value by Streamlining Business Processes," Long Range Planning, 25 (February): 53-62.
-
(1992)
Long Range Planning
, vol.25
, Issue.FEBRUARY
, pp. 53-62
-
-
Vantrappen, H.1
-
58
-
-
0002689760
-
The new demographics and market fragmentation
-
Zeithaml, Valarie A. (1985). "The New Demographics and Market Fragmentation," Journal of Marketing, 49 (Summer): 64-75.
-
(1985)
Journal of Marketing
, vol.49
, Issue.SUMMER
, pp. 64-75
-
-
Zeithaml, V.A.1
-
59
-
-
0002667763
-
Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
-
_. (1988). "Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence," Journal of Marketing, 52 (July): 2-22.
-
(1988)
Journal of Marketing
, vol.52
, Issue.JULY
, pp. 2-22
-
-
-
60
-
-
0030548125
-
The behavioral consequences of service quality
-
Zeithaml, Valarie A., Leonard L. Berry, and A. Parasuraman. (1996). "The Behavioral Consequences of Service Quality," Journal of Marketing, 60 (April): 31-46.
-
(1996)
Journal of Marketing
, vol.60
, Issue.APRIL
, pp. 31-46
-
-
Zeithaml, V.A.1
Berry, L.L.2
Parasuraman, A.3
|