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Volumn 49, Issue 3, 2000, Pages 279-316

A method for assessing residents’ satisfaction with community-based services: A quality-of-life perspective

Author keywords

[No Author keywords available]

Indexed keywords

METHODOLOGY; PUBLIC ATTITUDE; QUALITY OF LIFE; SERVICE PROVISION;

EID: 0034027461     PISSN: 03038300     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1006990718673     Document Type: Article
Times cited : (190)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.