Comparing e-service performance across industry sectors: Drivers of overall satisfaction in online retailing

International Journal of Retail & Distribution Management

Volumn 34, Issue 4-5, 2006, Pages 240-257

  Trabold, Lauren M ^a   Heim, Gregory R ^b   Field, Joy M ^b  

^a ADP   (United States)

^b BOSTON COLLEGE   (United States)

Author keywords

Electronic commerce; Internet shopping; Performance measures; Retailing

Indexed keywords

EID: 33646349016     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590550610660215     Document Type: Article

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