The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach

European Journal of Operational Research

Volumn 187, Issue 3, 2008, Pages 1346-1357

  Grigoroudis, Evangelos ^a   Litos, Charalambos ^a   Moustakis, Vassilis A ^a,b   Politis, Yannis ^a   Tsironis, Loukas ^a  

^a TECHNICAL UNIVERSITY OF CRETE   (Greece)

^b INSTITUTE OF COMPUTER SCIENCE   (Greece)

Author keywords

Benchmarking analysis; Customer satisfaction; Multiple criteria analysis; Website quality

Indexed keywords

BENCHMARKING; COMPETITION; CUSTOMER SATISFACTION; INFORMATION SERVICES; PROBLEM SOLVING; QUALITY OF SERVICE;

BUSINESS ORGANISATIONS; CUSTOMER PREFERENCES; MULTIPLE CRITERIA ANALYSIS; WEBSITE QUALITY;

WEBSITES;

EID: 36849027747     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ejor.2006.09.017     Document Type: Article

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