Satisfaction with internet-based services: The role of expectations and desires

International Journal of Electronic Commerce

Volumn 7, Issue 2, 2002, Pages 31-49

  Khalifa, Mohamed ^a   Liu, Vanessa ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Customer relationship management crm; Customer satisfaction; Expectation disconfirmation; Internet based services

Indexed keywords

EID: 13944276270     PISSN: 10864415     EISSN: None     Source Type: Journal    
DOI: 10.1080/10864415.2002.11044267     Document Type: Article

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