Effects of e-service quality on loyalty intention: An empirical study in online auction

Managing Service Quality

Volumn 18, Issue 2, 2008, Pages 127-146

  Yen, Chia Hui ^a   Lu, Hsi Peng ^b  

^a KAINAN UNIVERSITY   (Taiwan)

^b NATIONAL TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Auctions; Customer loyalty; Customer satisfaction; Customer services quality; Online operations

Indexed keywords

EID: 40949088975     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810859193     Document Type: Article

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