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Volumn 9, Issue 5, 1997, Pages 364-371

A journey towards total quality management through ISO 9000 certification - a Singapore experience

Author keywords

[No Author keywords available]

Indexed keywords

COMMUNICATION; COMPETITION; COSTS; CUSTOMER SATISFACTION; ECONOMICS; MARKETING; PERSONNEL; PRODUCT DEVELOPMENT; PRODUCTION; QUALITY CONTROL; SOCIETIES AND INSTITUTIONS; FINANCE; INDUSTRIAL ECONOMICS; QUALITY ASSURANCE; VALUE ENGINEERING;

EID: 0031369777     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544789710178659     Document Type: Article
Times cited : (41)

References (20)
  • 1
    • 3543011872 scopus 로고
    • Small firms put quality first
    • May
    • Barrier, M. (1992), "Small firms put quality first", Nation's Business, May, pp. 22-32.
    • (1992) Nation's Business , pp. 22-32
    • Barrier, M.1
  • 2
    • 0001747643 scopus 로고
    • Achieving total quality management through ISO 9000: A research note
    • January
    • Calingo, L.M.R., Leong, Y.M., Chia, M.P. and Mohamed, H. (1995), "Achieving total quality management through ISO 9000: a research note", Accounting and Business Review, Vol. 2 No.1, January pp. 173-186.
    • (1995) Accounting and Business Review , vol.2 , Issue.1 , pp. 173-186
    • Calingo, L.M.R.1    Leong, Y.M.2    Chia, M.P.3    Mohamed, H.4
  • 4
    • 0030072219 scopus 로고    scopus 로고
    • Total quality management in SMEs
    • February
    • Ghobadian, A. and Gallear, D.N. (1996)," Total quality management in SMEs", Omega (POMG), Vol. 24, No. 1, February, pp. 83-106.
    • (1996) Omega (POMG) , vol.24 , Issue.1 , pp. 83-106
    • Ghobadian, A.1    Gallear, D.N.2
  • 5
    • 0002606341 scopus 로고
    • The implementation of TQM in small and medium sized manufacturing companies
    • Goh, P.L. and Ridgway, K. (1994), "The implementation of TQM in small and medium sized manufacturing companies", The TQM Magazine, Vol. 6 No.2, pp. 54-60.
    • (1994) The TQM Magazine , vol.6 , Issue.2 , pp. 54-60
    • Goh, P.L.1    Ridgway, K.2
  • 6
    • 0346966440 scopus 로고
    • A study of strategic planning behaviour among emergent businesses in Singapore and Malaysia
    • June
    • Gosh, B.C. and Chan, C.O. (1994), "A study of strategic planning behaviour among emergent businesses in Singapore and Malaysia", International Journal of Management, Vol. 11 No. 2, June, pp. 697-706.
    • (1994) International Journal of Management , vol.11 , Issue.2 , pp. 697-706
    • Gosh, B.C.1    Chan, C.O.2
  • 9
    • 0030093146 scopus 로고    scopus 로고
    • TQM in small business environment
    • March/April
    • Haksever, C. (1996), "TQM in small business environment", Business Horizons, Vol. 39 No. 2, March/April, pp. 33-40.
    • (1996) Business Horizons , vol.39 , Issue.2 , pp. 33-40
    • Haksever, C.1
  • 10
    • 0002748767 scopus 로고
    • Quality makes a difference
    • December
    • Henricks, M. (1992), "Quality makes a difference", Small Business Reports, December, pp. 29-38.
    • (1992) Small Business Reports , pp. 29-38
    • Henricks, M.1
  • 11
    • 21844493638 scopus 로고
    • Total quality management practices and business outcome; evidence from dental practices
    • January
    • Kaldenberg, D.D. and Gobeli, D.H. (1995), "Total quality management practices and business outcome; evidence from dental practices", Journal of Small Business Management, Vol. 33 No. 1, January, pp. 21-33.
    • (1995) Journal of Small Business Management , vol.33 , Issue.1 , pp. 21-33
    • Kaldenberg, D.D.1    Gobeli, D.H.2
  • 12
    • 1542777113 scopus 로고
    • NPB, Singapore
    • National Productivity Board (NPB) (1993), Productivity Statement, NPB, Singapore.
    • (1993) Productivity Statement
  • 13
    • 1542566798 scopus 로고
    • NPB, Singapore
    • National Productivity Board (NPB) (1994), Productivity and Quality Statement, NPB, Singapore, pp. 63-4.
    • (1994) Productivity and Quality Statement , pp. 63-64
  • 14
    • 3543030332 scopus 로고
    • Government unveils plan for quality products
    • 27 January
    • Phua, K.K. (1994), "Government unveils plan for quality products", The Straits Times, 27 January p. 1.
    • (1994) The Straits Times , pp. 1
    • Phua, K.K.1
  • 15
    • 3543002122 scopus 로고    scopus 로고
    • Critical factors of quality management and guidelines for self assessment: The case of Singapore
    • Quazi, H.A., Jemangin, J., Low, W.K. and Chin, L.K. (1996), "Critical factors of quality management and guidelines for self assessment: the case of Singapore", Total Quality Management Journal.
    • (1996) Total Quality Management Journal
    • Quazi, H.A.1    Jemangin, J.2    Low, W.K.3    Chin, L.K.4
  • 17
    • 0009345280 scopus 로고
    • TQM: The experiences of 10 small businesses
    • January/February
    • Shea, J. and Gobeli, D. (1995), "TQM: the experiences of 10 small businesses", Business Horizons, Vol. 38 No. 1, January/February, pp.71-7.
    • (1995) Business Horizons , vol.38 , Issue.1 , pp. 71-77
    • Shea, J.1    Gobeli, D.2
  • 18
    • 1542720480 scopus 로고
    • Networking TQM for small manufacturing
    • October/November
    • Simons, G.R. and Kerr, C. (1993), "Networking TQM for small manufacturing", Journal of Quality & Participation (QCJ), Vol. 16 No. 6, October/November, pp. 6-11.
    • (1993) Journal of Quality & Participation (QCJ) , vol.16 , Issue.6 , pp. 6-11
    • Simons, G.R.1    Kerr, C.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.