What happened to the ISO 9000 lustre? An eight-year study

Total Quality Management and Business Excellence

Volumn 21, Issue 3, 2010, Pages 245-267

  Karapetrovic, Stanislav ^a   Fa, Martí Casadesús ^b   Saizarbitoria, Iñaki Heras ^c  

^a UNIVERSITY OF ALBERTA   (Canada)

^b UNIVERSITY OF GIRONA   (Spain)

^c UNIVERSITY OF THE BASQUE COUNTRY UPV EHU   (Spain)

Author keywords

Benefits; ISO 9000; ISO 9001; Quality assurance

Indexed keywords

EID: 77951244769     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360903553149     Document Type: Article

References (72)

1. Acharya, U.H., & Ray, S. (2000). ISO 9000 certification in Indian industries: A survey. Total Quality Management, 11, 261-266.
2. Álvarez, M.J., Corbett, C., & Montes, M.J. (2002). El impacto financiero de la ISO 9000: Un análisis empírico. Paper presented at the XII Congreso Nacional ACEDE, Palma de Mallorca, Spain.
3. Arauz, R., & Suzuki, H. (2004). ISO 9000 performance in Japanese industries. Total Quality Management & Business Excellence, 15, 3-33.
4. Beskese, A., & Cebeci, U. (2001). Total quality management and ISO 9000 applications in Turkey. The TQM Magazine, 13, 69-74.
5. Blind, K., & Hipp, C. (2003). The role of quality standards in innovative service companies: An empirical analysis for Germany. Technological Forecasting and Social Change, 70, 653-669.
6. Boiral, O., & Roy, M.J. (2007). ISO 9000: Integration rationales and organizational impacts. International Journal of Operations & Production Management, 27, 226-247.
7. Brecka, J. (1994). Study finds that gains with ISO 9000 registration increase over time. Quality Progress, 27(5), 18.
8. Buttle, F. (1997). ISO 9000: Motivations, marketing and benefits. International Journal of Quality & Reliability Management, 14, 936-947.
9. Casadesús, M., & Alberti, M. (2003). La innovaciói la gestióde la qualitat a les empreses de Catalunya. Col.lecció Estudis, CIDEM, Generalitat de Catalunya, Barcelona.
10. Casadesús, M., & Giménez, G. (2000). The benefits of the implementation of the ISO 9000 standard: Empirical research in 288 Spanish companies. The TQM Magazine, 12, 432-441.
11. Casadesús, M., & Karapetrovic, S. (2005a). Has ISO 9000 lost some of its lustre? A longitudinal impact study. International Journal of Operations & Production Management, 25, 580-596.
12. Casadesús, M., & Karapetrovic, S. (2005b). The erosion of ISO 9000 benefits: A temporal study. International Journal of Quality & Reliability Management, 22, 120-136.
13. CIRIA (1996). Quality management in construction - survey of experiences with BS 5750: Report of key findings, Special Publication 132, London: CIRIA.
14. Corbett, C.J., Montes-Sancho, M.J., & Kirsch, D.A. (2005). The financial impact of ISO 9000 certification in the United States: An empirical analysis. Management Science, 51, 1046-1059.
15. Crowe, T.J., Noble, J.S., & Machimada, J.S. (1998). Multiattribute analysis of ISO 9000 registration using AHP. International Journal of Quality & Reliability Management, 15, 205-222.
16. Dick, G.P.M., Heras, I., & Casadesús, M. (2006). Exposing the influence of reverse causation in the attribution of better performance to ISO 9000 quality management systems, Working Paper No. 115, Kent Business School, University of Kent, UK.
17. Douglas, A., Kirk, D., Brennan, C., & Ingram, A. (1999). Maximizing the benefits of ISO 9000 implementation. Total Quality Management, 10, 507-513.
18. Eisen, H., Mulraney, B.J., & Sohal, A.S. (1992). Impediments to the adoption of modern quality management practices. International Journal of Quality & Reliability Management, 9(5), 17-41.
19. Guler, I., Guillen, M., & MacPherson, M. (2002). Global competition, institutions, and organizational change: The international diffusion of the ISO 9000 quality standards. Administrative Science Quarterly, 47, 207-232.
20. Gunnlaugsdottir, J. (2002). The quality must be on record: A survey of organisations having an ISO 9000 certification in Iceland. Records Management Journal, 12, 40-47.
21. Gupta, P., & Pongetti, D. (1998). Are ISO/QS-9000 certifications worth the time and money? Quality Progress, 31(10), 19-24.
22. Gustafsson, R., Klefsjo, B., Berggren, E., & Granfors-Wellemets, U. (2001). Experiences from implementing ISO 9000 in small enterprises - a study of Swedish organisations. The TQM Magazine, 13, 232-246.
23. Haversjo, T. (2000). The financial effects of ISO 9000 registration for Danish companies. Managerial Auditing Journal, 15, 47-52.
24. Heras, I. (2006). How quality management models influence company results: Conclusions of an empirical study based on the Delphi method. Total Quality Management & Business Excellence, 17, 775-794.
25. Heras, I., Arana, G., & Casadesús, M. (2006). A Delphi study on motivation for ISO 9000 and EFQM. International Journal of Quality & Reliability Management, 23, 807-827.
26. Heras, I., & Casadesús, M. (2006). Los estándares internacionales de sistemas de gestión: pasado, presente y futuro. Boletín ICE, Revista del Ministerio de Industria, Turismo y Comercio, No. 2876, 45-61.
27. Heras, I., Dick, G.P.M., & Casadesús, M. (2002). ISO 9000 registration's impact on sales and profitability: A longitudinal analysis of performance before and after accreditation. International Journal of Quality & Reliability Management, 19, 774-791.
28. Huarng, F., Horng, C., & Chen, C. (1999). A study of ISO 9000 process, motivation and performance. Total Quality Management, 10, 1009-1025.
29. Ismail, M.Y., & Hashmi, M.S.J. (1999). The state of quality management in the Irish manufacturing industry. Total Quality Management, 10, 853-862.
30. ISO 9001:2000. Quality management systems: Requirements. Geneva: International Organization for Standardization.
31. ISO (2006). The ISO survey of certifications. 2005. Geneva: International Organization for Standardization.
32. Jones, R., Arndt, G., & Kustin, R. (1997). ISO 9000 among Australian companies: Impact of time and reasons for seeking certification on perceptions of benefits received. International Journal of Quality & Reliability Management, 14, 650-660.
33. Karapetrovic, S., Casadesús, M., & Heras, I. (2006). Dynamics and integration of standardized management systems, Documenta Universitaria, Serie GITASP No. 1, Girona.
34. Krasachol, L., Willey, P.C.T., & Tannock, J.D.T. (1998). The progress of quality management in Thailand. The TQM Magazine, 10, 40-44.
35. Lagodimos, A.G., Dervitsiotis, K.N., & Kirkagaslis, S.E. (2005). The penetration of ISO 9000 certification in Greek industries. Total Quality Management & Business Excellence, 16, 505-527.
36. Lee, K.S., & Palmer, E. (1999). An empirical examination of ISO 9000-registered companies in New Zealand. Total Quality Management, 10, 887-899.
37. Leung, H.K.N., Chan, K.C.C., & Lee, T.Y. (1999). Costs and benefits of ISO 9000 series: A practical study. International Journal of Quality & Reliability Management, 16, 675-691.
38. Liebesman, S., & Mroz, J. (2002). ISO 9000:2000 experiences: First results are in. Quality Progress, 35(4), 52-59.
39. Lima, M.A.M., Resende, M., & Hasenclever, L. (2000). Quality certification and performance of Brazilian firms: An empirical study. International Journal of Production Economics, 66, 143-147.
40. Lipovatz, D., Stenos, F., & Vaka, A. (1999). Implementation of ISO 9000 quality systems in Greek enterprises. International Journal of Quality & Reliability Management, 16, 534-551.
41. McAdam, R., & McKeown, M. (1999). Life after ISO 9000: An analysis of the impact of ISO 9000 and total quality management on small business in Northern Ireland. Total Quality Management, 10, 229-241.
42. Magd, H.A.E. (2006). An investigation of ISO 9000 adoption in Saudi Arabia. Managerial Auditing Journal, 21, 132-147.
43. Magd, H., & Curry, A. (2003). An empirical analysis of management attitudes towards ISO 9001:2000 in Egypt. The TQM Magazine, 15, 381-390.
44. Marimon, F., Casadesús, M., & Heras, I. (2006). ISO 9000 and ISO 14000 standards: An international diffusion model. International Journal of Operations & Production Management, 26,141-165.
45. Mendel, P.J. (2002). International standardization and global governance: The spread of quality and environmental management standards. In A.J. Hoffman & M.J. Ventresca (Eds.), 404, Organizations, policy and the natural environment: Institutional and strategic perspectives. Stanford, CA: Stanford University Press.
46. Mezher, T., Ajam, M., & Shehab, M. (2004). The historical impact of ISO 9000 on Lebanese firms. Quality Assurance, 11, 25-42.
47. Mobil Oil (1993). The Mobil survey of ISO 9000 certificates awarded worldwide. London: Mobil Oil.
48. Morrow, M. (1993). ISO 9000 survey finds benefits in registration: Keep an eye on standards revisions. Chemical Week, 153(11), 52-53.
49. Park, D.J., Kim, H.G., Kang, B.H., & Jung, H.S. (2007). Business values of ISO 9000:2000 to Korean shipbuilding machinery manufacturing enterprises. International Journal of Quality & Reliability Management, 24, 32-48.
50. Pheng, L.S., & Wee, D. (2001). Improving maintenance and reducing building defects through ISO 9000. Journal of Quality in Maintenance Engineering, 7, 6-24.
51. Poksinska, B., Dahlgaard, J.J., & Eklund, J.A.E. (2003). Implementing ISO 14000 in Sweden: Motives, benefits and comparisons with ISO 9000. International Journal of Quality & Reliability Management, 20, 585-606.
52. Quality Systems Update (1996). The ISO 9000 survey. Fairfax, VA: Irwin Professional.
53. Quazi, H.A., & Padibjo, S.R. (1998). A journey toward total quality management through ISO 9000 certification - a study on small- and medium-sized enterprises in Singapore. International Journal of Quality & Reliability Management, 15, 489-508.
54. Ruzevicius, J., Adomaitiene, R., & Sirviadaite, J. (2004). Motivation and efficiency of quality management systems implementation: A study of Lithuanian organizations. Total Quality Management & Business Excellence, 15, 173-189.
55. Simmons, B.L., & White, M.A. (1999). The relationship between ISO 9000 and business performance: Does registration really matter? Journal of Managerial Issues, 11, 330-344.
56. Sohal, A.S., & Terziovski, M. (2000). TQM in Australian manufacturing: Factors critical to success. International Journal of Quality & Reliability Management, 17, 158-168.
57. Steenkamp, R. (1999). The effect of the ISO 9002 system standard on South African food manufacturing. South African Journal of Business Management, 30(3), 86-93.
58. Street, P.A., & Fernie, J.M. (1992). BS 5750: The industry view. International Journal of Quality & Reliability Management, 9(7), 37-41.
59. Sun, H. (1999). Diffusion and contribution of total quality management: An empirical study in Norway. Total Quality Management, 10, 901-914.
60. Taylor, W.A. (1995). Organizational differences in ISO 9000 implementation practices. International Journal of Quality & Reliability Management, 12(7), 10-27.
61. Tsiotras, G., & Gotzamani, K. (1996). ISO 9000 as an entry key to TQM: The case of Greek industry. International Journal of Quality & Reliability Management, 13(4), 64-76.
62. Uzumeri, M. (1997). ISO 9000 and other metastandards: Principles for management practice? Academy of Management Executive, 11(1), 21-36.
63. Van der Wiele, T., van Iwaarden, J., Williams, R., & Dale, B. (2005). Perceptions about the ISO 9000 (2000) quality system standard revision and its value: The Dutch experience. International Journal of Quality, 22, 101-119.
64. Vanguard Consulting Ltd (1994). BS 5750/ISO 9000/ EN 29000: 1987, a positive contribution to better business. The TQM Magazine, 11, 60.
65. Vloeberghs, D., & Bellens, J. (1996). Implementing the ISO 9000 standards. Quality Progress, 29(6), 43-48.
66. Vouzas, F.K., & Gotzamani, K.D. (2005). Best practices of selected Greek organizations on their road to business excellence: The contribution of the new ISO 9000:2000 series of standards. The TQM Magazine, 17, 259-266.
67. Wayhan, V.B., Kirche, E.T., & Khumawala, B.M. (2002). ISO 9000 certification: The financial performance implications. Total Quality Management, 13, 217-231.
68. Withers, B.E., & Ebrahimpour, M. (2001). Impacts of ISO 9000 registration on European firms: A case analysis. Integrated Manufacturing Systems, 12, 139-151.
69. Withers, B.E., Ebrahimpour, M., & Hikmet, N. (1997). An exploration of the impact of TQM and JIT on ISO 9000 registered companies. International Journal of Production Economics, 53, 209-216.
70. Yahya, S., & Goh, W. (2001). The implementation of an ISO 9000 quality system. International Journal of Quality, 18, 941-966.
71. Yeung, A.C.L., & Corbett, C.J. (2005). Meta-Standards in operations management: Cross-disciplinary perspectives, Call for papers of the Special Issue of the International Journal of Production Economics.
72. Zeng, S.X., Tian, P., & Tam, C.M. (2007). Overcoming barriers to sustainable implementation of the ISO 9001 system. Managerial Auditing Journal, 22, 244-254.