-
1
-
-
0003025178
-
Consumer evaluations of brand extensions
-
D. Aaker, and K. Keller Consumer evaluations of brand extensions Journal of Marketing 54 1 1990 27 41
-
(1990)
Journal of Marketing
, vol.54
, Issue.1
, pp. 27-41
-
-
Aaker, D.1
Keller, K.2
-
3
-
-
41649112685
-
Structural equation modeling in practice: A review and recommended two-step approach
-
J.C. Anderson, and D.W. Gerbing Structural equation modeling in practice: A review and recommended two-step approach Psychological Bulletin 103 3 1988 411 423
-
(1988)
Psychological Bulletin
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
5
-
-
0023020183
-
The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
-
R.M. Baron, and D.A. Kenny The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations Journal of Personality and Social Psychology 51 6 1986 1173 1182
-
(1986)
Journal of Personality and Social Psychology
, vol.51
, Issue.6
, pp. 1173-1182
-
-
Baron, R.M.1
Kenny, D.A.2
-
6
-
-
33744535216
-
ETransQual: A transaction process-based approach for capturing service quality in online shopping
-
DOI 10.1016/j.jbusres.2006.01.021, PII S0148296306000646
-
H. Bauer, T. Falk, and M. Hammerschmidt ETransQual: A transaction process-based approach for capturing service quality in online shopping Journal of Business Research 59 7 2006 866 875 (Pubitemid 43811679)
-
(2006)
Journal of Business Research
, vol.59
, Issue.7
, pp. 866-875
-
-
Bauer, H.H.1
Falk, T.2
Hammerschmidt, M.3
-
7
-
-
25444486325
-
Reasoning about online and offline service experiences: The role of domain-specificity in the formation of service expectations
-
N. Bhatnagar, N. Lurie, and V. Zeithaml Reasoning about online and offline service experiences: The role of domain-specificity in the formation of service expectations Advances in Consumer Research 30 2003 383 384
-
(2003)
Advances in Consumer Research
, vol.30
, pp. 383-384
-
-
Bhatnagar, N.1
Lurie, N.2
Zeithaml, V.3
-
8
-
-
85056008973
-
Common fate, similarity, and other indices of the status of aggregates of persons as social entities
-
D. Campbell Common fate, similarity, and other indices of the status of aggregates of persons as social entities Behavioral Science 3 1958 14 25
-
(1958)
Behavioral Science
, vol.3
, pp. 14-25
-
-
Campbell, D.1
-
9
-
-
72049101186
-
Interpretation of formative measurement in information systems research
-
R.T. Cenfetelli, and G. Bassellier Interpretation of formative measurement in information systems research MIS Quarterly 33 4 2009 689 707
-
(2009)
MIS Quarterly
, vol.33
, Issue.4
, pp. 689-707
-
-
Cenfetelli, R.T.1
Bassellier, G.2
-
10
-
-
79955069335
-
The challenge for multichannel services: Cross-channel free-riding behavior
-
doi:10.1016/j.elerap.2010.07.002
-
Chiu, H.; Hsieh, Y.; Roan, J.; Tseng, K.; Hsieh, J. (2010). The challenge for multichannel services: Cross-channel free-riding behavior. Electronic Commerce Research and Applications. doi:10.1016/j.elerap.2010.07.002.
-
(2010)
Electronic Commerce Research and Applications
-
-
Chiu, H.1
Hsieh, Y.2
Roan, J.3
Tseng, K.4
Hsieh, J.5
-
11
-
-
49149116092
-
Computer self-efficacy: Development of a measure and initial test
-
D.R. Compeau, and C.A. Higgins Computer self-efficacy: Development of a measure and initial test MIS Quarterly 19 1995 189 211
-
(1995)
MIS Quarterly
, vol.19
, pp. 189-211
-
-
Compeau, D.R.1
Higgins, C.A.2
-
12
-
-
85047674087
-
Perceived entitativity, stereotype formation, and the interchangeability of group members
-
M. Crawford, S. Sherman, and D. Hamilton Perceived entitativity, stereotype formation, and the interchangeability of group members Journal of Personality and Social Psychology 83 5 2002 1076 1094
-
(2002)
Journal of Personality and Social Psychology
, vol.83
, Issue.5
, pp. 1076-1094
-
-
Crawford, M.1
Sherman, S.2
Hamilton, D.3
-
13
-
-
84986043620
-
A cross-sectional test of the effect and conceptualization of service value
-
J. Cronin, M. Brady, R. Brand, R. Hightower, and D. Shemwell A cross-sectional test of the effect and conceptualization of service value Journal of services Marketing 11 6 1997 375 391
-
(1997)
Journal of Services Marketing
, vol.11
, Issue.6
, pp. 375-391
-
-
Cronin, J.1
Brady, M.2
Brand, R.3
Hightower, R.4
Shemwell, D.5
-
14
-
-
0002381637
-
Measuring service quality: A reexamination and extension
-
J. Cronin Jr.; and S. Taylor Measuring service quality: A reexamination and extension Journal of Marketing 56 3 1992 55 68
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
Cronin, Jr.J.1
Taylor, S.2
-
15
-
-
44249094423
-
Modeling web site design across cultures: Relationships to trust, satisfaction, and E-Loyalty
-
DOI 10.2753/MIS0742-1222240402
-
D. Cyr Modeling web site design across cultures: Relationships to trust, satisfaction, and e-loyalty Journal of Management Information Systems 24 4 2008 47 72 (Pubitemid 351721657)
-
(2008)
Journal of Management Information Systems
, vol.24
, Issue.4
, pp. 47-72
-
-
Cyr, D.1
-
16
-
-
35448949146
-
Identifying cross-channel dissynergies for multichannel service providers
-
T. Falk, J. Schepers, M. Hammerschmidt, and H. Bauer Identifying cross-channel dissynergies for multichannel service providers Journal of Service Research 10 2 2007 143 160
-
(2007)
Journal of Service Research
, vol.10
, Issue.2
, pp. 143-160
-
-
Falk, T.1
Schepers, J.2
Hammerschmidt, M.3
Bauer, H.4
-
17
-
-
33646418429
-
Drivers of brand extension success
-
V. Franziska, and I. Sattler Drivers of brand extension success Journal of Marketing 70 2 2006 18 34
-
(2006)
Journal of Marketing
, vol.70
, Issue.2
, pp. 18-34
-
-
Franziska, V.1
Sattler, I.2
-
18
-
-
0242594488
-
The mental representations of high and low entitativity groups
-
DOI 10.1521/soco.21.2.101.21316
-
A. Johnson, and S. Queller The mental representations of high and low entitativity groups Social Cognition 21 2 2003 101 119 (Pubitemid 37417255)
-
(2003)
Social Cognition
, vol.21
, Issue.2
, pp. 101-119
-
-
Johnson, A.L.1
Queller, S.2
-
19
-
-
21144478550
-
Conceptualizing, measuring, and managing customer-based brand equity
-
K. Keller Conceptualizing, measuring, and managing customer-based brand equity Journal of Marketing 57 1 1993 1 22
-
(1993)
Journal of Marketing
, vol.57
, Issue.1
, pp. 1-22
-
-
Keller, K.1
-
20
-
-
67649557443
-
Trust and satisfaction, two stepping stones for successful e-commerce relationships: A longitudinal exploration
-
D.J. Kim, D.L. Ferrin, and H.R. Rao Trust and satisfaction, two stepping stones for successful e-commerce relationships: A longitudinal exploration Information Systems Research 20 2 2009 237 257
-
(2009)
Information Systems Research
, vol.20
, Issue.2
, pp. 237-257
-
-
Kim, D.J.1
Ferrin, D.L.2
Rao, H.R.3
-
21
-
-
69549110659
-
Investigating user resistance to information systems implementation: A status quo bias perspective
-
H.W. Kim, and A. Kankanhalli Investigating user resistance to information systems implementation: A status quo bias perspective MIS Quarterly 33 3 2009 567 582
-
(2009)
MIS Quarterly
, vol.33
, Issue.3
, pp. 567-582
-
-
Kim, H.W.1
Kankanhalli, A.2
-
22
-
-
27744585010
-
Predicting system usage from intention and past use: Scale issues in the predictors
-
DOI 10.1111/j.1540-5915.2005.00070.x
-
S. Kim, and N. Malhotra Predicting system usage from intention and past use: Scale issues in the predictors Decision Sciences 36 1 2005 187 196 (Pubitemid 41602173)
-
(2005)
Decision Sciences
, vol.36
, Issue.1
, pp. 187-196
-
-
Kim, S.S.1
Malhotra, N.K.2
-
23
-
-
20144369772
-
A consumer shopping channel extension model: Attitude shift toward the online store
-
DOI 10.1108/13612020510586433
-
J. Kim, and J. Park A consumer shopping channel extension model: Attitude shift toward the online store Journal of Fashion Marketing and Management 9 1 2005 106 121 (Pubitemid 40777788)
-
(2005)
Journal of Fashion Marketing and Management
, vol.9
, Issue.1
, pp. 106-121
-
-
Kim, J.1
Park, J.2
-
24
-
-
77954847435
-
A customer lifetime value-based approach to marketing in the multichannel, multimedia retailing environment
-
V. Kumar A customer lifetime value-based approach to marketing in the multichannel, multimedia retailing environment Journal of Interactive Marketing 24 2 2010 71 85
-
(2010)
Journal of Interactive Marketing
, vol.24
, Issue.2
, pp. 71-85
-
-
Kumar, V.1
-
25
-
-
34547806901
-
Effects of extrinsic attributes on perceived quality, customer value, and behavioral intentions in B2B settings: A comparison across goods and service industries
-
A. Kumar, and D. Grisaffe Effects of extrinsic attributes on perceived quality, customer value, and behavioral intentions in B2B settings: A comparison across goods and service industries Journal of Business to Business Marketing 11 4 2004 43 74
-
(2004)
Journal of Business to Business Marketing
, vol.11
, Issue.4
, pp. 43-74
-
-
Kumar, A.1
Grisaffe, D.2
-
26
-
-
19844363059
-
Who are the multichannel shoppers and how do they perform?: Correlates of multichannel shopping behavior
-
V. Kumar, and R. Venkatesan Who are the multichannel shoppers and how do they perform?: Correlates of multichannel shopping behavior Journal of Interactive Marketing 19 2 2005 44 62
-
(2005)
Journal of Interactive Marketing
, vol.19
, Issue.2
, pp. 44-62
-
-
Kumar, V.1
Venkatesan, R.2
-
27
-
-
61349202772
-
Marketspace or marketplace? Online information search and channel outcomes in auto retailing
-
J. Kuruzovich, S. Viswanathan, R. Agarwal, S. Gosain, and S. Weitzman Marketspace or marketplace? Online information search and channel outcomes in auto retailing Information Systems Research 19 2 2008 182 201
-
(2008)
Information Systems Research
, vol.19
, Issue.2
, pp. 182-201
-
-
Kuruzovich, J.1
Viswanathan, S.2
Agarwal, R.3
Gosain, S.4
Weitzman, S.5
-
28
-
-
69349092191
-
Reciprocal effects between multichannel retailers' offline and online brand images
-
W. Kwon, and S. Lennon Reciprocal effects between multichannel retailers' offline and online brand images Journal of Retailing 85 3 2009 376 390
-
(2009)
Journal of Retailing
, vol.85
, Issue.3
, pp. 376-390
-
-
Kwon, W.1
Lennon, S.2
-
29
-
-
61849161098
-
What induces online loyalty? Online versus offline brand images
-
W. Kwon, and S. Lennon What induces online loyalty? Online versus offline brand images Journal of Business Research 62 5 2009 557 564
-
(2009)
Journal of Business Research
, vol.62
, Issue.5
, pp. 557-564
-
-
Kwon, W.1
Lennon, S.2
-
30
-
-
60249098799
-
Formation of e-satisfaction and repurchase intention: Moderating roles of computer self-efficacy and computer anxiety
-
H. Lee, S. Choi, and Y. Kang Formation of e-satisfaction and repurchase intention: Moderating roles of computer self-efficacy and computer anxiety Expert Systems with Applications 36 4 2009 7848 7859
-
(2009)
Expert Systems with Applications
, vol.36
, Issue.4
, pp. 7848-7859
-
-
Lee, H.1
Choi, S.2
Kang, Y.3
-
31
-
-
0031115953
-
Target entitativity: Implications for information processing about individual and group targets
-
A. McConnell, S. Sherman, and D. Hamilton Target entitativity: Implications for information processing about individual and group targets Journal of Personality and Social Psychology 72 1997 750 762 (Pubitemid 127688816)
-
(1997)
Journal of Personality and Social Psychology
, vol.72
, Issue.4
, pp. 750-762
-
-
McConnell, A.R.1
Sherman, S.J.2
Hamilton, D.L.3
-
32
-
-
0142023237
-
Determinants of online channel use and overall satisfaction with a relational, multichannel service provider
-
M. Montoya-Weiss, G. Voss, and D. Grewal Determinants of online channel use and overall satisfaction with a relational, multichannel service provider Journal of the Academy of Marketing Science 31 4 2003 448
-
(2003)
Journal of the Academy of Marketing Science
, vol.31
, Issue.4
, pp. 448
-
-
Montoya-Weiss, M.1
Voss, G.2
Grewal, D.3
-
33
-
-
33749646938
-
Challenges and opportunities in multichannel customer management
-
DOI 10.1177/1094670506293559
-
S. Neslin, D. Grewal, R. Leghorn, V. Shankar, M. Teerling, and J. Thomas Challenges and opportunities in multichannel customer management Journal of Service Research 9 2 2006 95 112 (Pubitemid 44545798)
-
(2006)
Journal of Service Research
, vol.9
, Issue.2
, pp. 95-112
-
-
Neslin, S.A.1
Grewal, D.2
Leghorn, R.3
Shankar, V.4
Teerling, M.L.5
Thomas, J.S.6
Verhoef, P.C.7
-
34
-
-
70149117271
-
Key issues in multichannel customer management: Current knowledge and future directions
-
S. Neslin, and V. Shankar Key issues in multichannel customer management: Current knowledge and future directions Journal of Interactive Marketing 23 1 2009 70 81
-
(2009)
Journal of Interactive Marketing
, vol.23
, Issue.1
, pp. 70-81
-
-
Neslin, S.1
Shankar, V.2
-
35
-
-
33749347189
-
Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior
-
P.A. Pavlou, and M. Fygenson Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior MIS Quarterly 30 1 2006 115 143 (Pubitemid 44971427)
-
(2006)
MIS Quarterly: Management Information Systems
, vol.30
, Issue.1
, pp. 115-143
-
-
Pavlou, P.A.1
Fygenson, M.2
-
36
-
-
68249161192
-
Understanding usage-transfer behavior between nonsubstitutable technologies: Evidence from instant messenger and portal
-
S. Peijian, Z. Cheng, C. Wenbo, and H. Lihua Understanding usage-transfer behavior between nonsubstitutable technologies: Evidence from instant messenger and portal IEEE Transactions on Engineering Management 56 3 2009 412 424
-
(2009)
IEEE Transactions on Engineering Management
, vol.56
, Issue.3
, pp. 412-424
-
-
Peijian, S.1
Cheng, Z.2
Wenbo, C.3
Lihua, H.4
-
38
-
-
0141907688
-
Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies
-
DOI 10.1037/0021-9010.88.5.879
-
P. Podsakoff, S. MacKenzie, J. Lee, and N. Podsakoff Common method biases in behavioral research: A critical review of the literature and recommended remedies Journal of Applied Psychology 88 5 2003 879 903 (Pubitemid 37239703)
-
(2003)
Journal of Applied Psychology
, vol.88
, Issue.5
, pp. 879-903
-
-
Podsakoff, P.M.1
MacKenzie, S.B.2
Lee, J.-Y.3
Podsakoff, N.P.4
-
39
-
-
84970235764
-
Self-reports in organizational research: Problems and prospects
-
P. Podsakoff, and D. Organ Self-reports in organizational research: Problems and prospects Journal of Management 12 4 1986 531 544
-
(1986)
Journal of Management
, vol.12
, Issue.4
, pp. 531-544
-
-
Podsakoff, P.1
Organ, D.2
-
40
-
-
0034239031
-
Collective efficacy versus self-efficacy in coping responses to stressors and control: A cross-cultural study
-
J. Schaubroeck, S. Lam, and J. Xie Collective efficacy versus self-efficacy in coping responses to stressors and control: A cross-cultural study Journal of Applied Psychology 85 4 2000 512 525
-
(2000)
Journal of Applied Psychology
, vol.85
, Issue.4
, pp. 512-525
-
-
Schaubroeck, J.1
Lam, S.2
Xie, J.3
-
41
-
-
0037288679
-
Trust transfer on the World Wide Web
-
K.J. Stewart Trust transfer on the World Wide Web Organization Science 14 1 2003 5 17 (Pubitemid 36263849)
-
(2003)
Organization Science
, vol.14
, Issue.1
, pp. 5-17
-
-
Stewart, K.J.1
-
42
-
-
33751016819
-
Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions
-
M. Van Birgelen, A. de Jong, and K. de Ruyter Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions Journal of Retailing 82 4 2006 367 377
-
(2006)
Journal of Retailing
, vol.82
, Issue.4
, pp. 367-377
-
-
Van Birgelen, M.1
De Jong, A.2
De Ruyter, K.3
-
43
-
-
0033872521
-
Theoretical extension of the Technology Acceptance Model: Four longitudinal field studies
-
V. Venkatesh, and F. Davis A theoretical extension of the technology acceptance model: Four longitudinal field studies Management Science 46 2 2000 186 204 (Pubitemid 30594361)
-
(2000)
Management Science
, vol.46
, Issue.2
, pp. 186-204
-
-
Venkatesh, V.1
Davis, F.D.2
-
44
-
-
63749091683
-
Online purchase intentions: A multi-channel store image perspective
-
T. Verhagen, and W. van Dolen Online purchase intentions: A multi-channel store image perspective Information and Management 46 2 2009 77 82
-
(2009)
Information and Management
, vol.46
, Issue.2
, pp. 77-82
-
-
Verhagen, T.1
Van Dolen, W.2
-
46
-
-
17844410334
-
Customer retailer loyalty in the context of multiple channel strategies
-
DOI 10.1016/j.jretai.2004.10.002, PII S0022435904000582
-
D. Wallace, J. Giese, and J. Johnson Customer retailer loyalty in the context of multiple channel strategies Journal of Retailing 80 4 2004 249 263 (Pubitemid 40595032)
-
(2004)
Journal of Retailing
, vol.80
, Issue.4
, pp. 249-263
-
-
Wallace, D.W.1
Giese, J.L.2
Johnson, J.L.3
-
47
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
V. Zeithaml, A. Parasuraman, and L. Berry SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality Journal of Retailing 64 1 1988 12 40
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Zeithaml, V.1
Parasuraman, A.2
Berry, L.3
-
48
-
-
77954843387
-
Crafting integrated multichannel retailing strategies
-
J. Zhang, P. Farris, T. Kushwaha, J. Irvin, T. Steenburgh, and B. Weitz Crafting integrated multichannel retailing strategies Journal of Interactive Marketing 24 2 2010 168 180
-
(2010)
Journal of Interactive Marketing
, vol.24
, Issue.2
, pp. 168-180
-
-
Zhang, J.1
Farris, P.2
Kushwaha, T.3
Irvin, J.4
Steenburgh, T.5
Weitz, B.6
|