메뉴 건너뛰기




Volumn 9, Issue 1, 2005, Pages 106-121

A consumer shopping channel extension model: Attitude shift toward the online store

Author keywords

Attitudes; Consumer behavior; Internet; Shopping

Indexed keywords

CONSUMPTION; MEDIA; RETAILING; THEORETICAL ANALYSIS;

EID: 20144369772     PISSN: 13612026     EISSN: None     Source Type: Journal    
DOI: 10.1108/13612020510586433     Document Type: Article
Times cited : (121)

References (55)
  • 1
    • 0002305454 scopus 로고
    • "From intention to action: A theory of planned behavior"
    • Kuhl, J. and Beckman, J. (Eds) Springer, New York
    • Ajzen, I. (1985), "From intention to action: A theory of planned behavior", in Kuhl, J. and Beckman, J. (Eds), Action Control: From Cognitions to Behaviors, Springer, New York, NY, pp. 11-39.
    • (1985) Action Control: From Cognitions to Behaviors , pp. 11-39
    • Ajzen, I.1
  • 3
    • 51249177591 scopus 로고
    • "On the evaluation of structural equation models"
    • Bagozzi, R.P. and Yi, Y. (1988), "On the evaluation of structural equation models", Journal of the Academy of Marketing Science, Vol. 16 No. 1, pp. 74-94.
    • (1988) Journal of the Academy of Marketing Science , vol.16 , Issue.1 , pp. 74-94
    • Bagozzi, R.P.1    Yi, Y.2
  • 4
    • 0242320224 scopus 로고    scopus 로고
    • "Consumer attitude towards multi-channel retailers' web sites: The role of involvement, rand attitude, internet knowledge and visit duration"
    • Balabanis, G. and Reynolds, N.L. (2001), "Consumer attitude towards multi-channel retailers' web sites: The role of involvement, rand attitude, internet knowledge and visit duration", Journal of Business Strategies, Vol. 18 No. 2, pp. 105-29.
    • (2001) Journal of Business Strategies , vol.18 , Issue.2 , pp. 105-129
    • Balabanis, G.1    Reynolds, N.L.2
  • 6
    • 0000429475 scopus 로고
    • ""A multistage model of customer's assessments of service quality and value
    • Bolton, R.N. and Drew, J.H. (1991), "A multistage model of customer's assessments of service quality and value", Journal of Consumer Research, Vol. 17 No. 4, pp. 375-84.
    • (1991) Journal of Consumer Research , vol.17 , Issue.4 , pp. 375-384
    • Bolton, R.N.1    Drew, J.H.2
  • 7
    • 0000418556 scopus 로고
    • "Expectations and norms in models of consumer satisfaction"
    • Cadotte, E.R., Woodruff, R.B. and Jenkins, R.L. (1987), " Expectations and norms in models of consumer satisfaction", Journal of Marketing Research, Vol. 24 No. 4, pp. 305-14.
    • (1987) Journal of Marketing Research , vol.24 , Issue.4 , pp. 305-314
    • Cadotte, E.R.1    Woodruff, R.B.2    Jenkins, R.L.3
  • 9
    • 0001583011 scopus 로고    scopus 로고
    • "Welcome to my parlor: The lure of marketing on the world wide web is great. Be sure you don't get stuck with wrong approach"
    • Clark, B.H. (1997), "Welcome to my parlor: The lure of marketing on the world wide web is great. Be sure you don't get stuck with wrong approach", Marketing Management, Vol. 5 No. 4, pp. 11-22.
    • (1997) Marketing Management , vol.5 , Issue.4 , pp. 11-22
    • Clark, B.H.1
  • 10
    • 55249087535 scopus 로고
    • "Perceived usefulness, perceived ease of use and user acceptance of information technology"
    • Davis, F.D. (1989), "Perceived usefulness, perceived ease of use and user acceptance of information technology", MIS Quarterly, Vol. 13 No. 3, pp. 319-40.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 11
    • 0034147928 scopus 로고    scopus 로고
    • "Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes"
    • Degeratu, A., Rangaswamy, A. and Wu, J. (2000), "Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes", International Journal of Research in Marketing, Vol. 17 No. 1, pp. 55-78.
    • (2000) International Journal of Research in Marketing , vol.17 , Issue.1 , pp. 55-78
    • Degeratu, A.1    Rangaswamy, A.2    Wu, J.3
  • 12
    • 21144478161 scopus 로고
    • "Accessibility and stability of predictors in the theory of planned behavior"
    • Doll, J. and Ajzen, I. (1992), "Accessibility and stability of predictors in the theory of planned behavior", Journal of Personality and Social Psychology, Vol. 63 No. 5, pp. 754-65.
    • (1992) Journal of Personality and Social Psychology , vol.63 , Issue.5 , pp. 754-765
    • Doll, J.1    Ajzen, I.2
  • 13
    • 0034299803 scopus 로고    scopus 로고
    • "Expectations versus reality: A snapshot of consumer experiences with internet retailing"
    • Elliot, S. and Fowell, S. (2000), "Expectations versus reality: A snapshot of consumer experiences with internet retailing", International Journal of Information Management, Vol. 20, pp. 323-36.
    • (2000) International Journal of Information Management , vol.20 , pp. 323-336
    • Elliot, S.1    Fowell, S.2
  • 15
    • 0000009769 scopus 로고
    • "Evaluating structural equation models with unobservable variables and measurement models"
    • Fornell, C. and Larcker, D.F. (1981), "Evaluating structural equation models with unobservable variables and measurement models", Journal of Marketing Research, Vol. 18, pp. 39-50.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 16
    • 20144368446 scopus 로고    scopus 로고
    • "Online sales soared 48 percent in 2002, according to shop.org/Forrester study"
    • Forrester Research available at: www.forrester.com/ER/Press/Release/ 0,1769,801,00.htm (accessed 30 November 2003)
    • Forrester Research (2002), "Online sales soared 48 percent in 2002, according to shop.org/Forrester study", available at: www.forrester.com/ER/Press/Release/0,1769,801,00.htm (accessed 30 November 2003).
    • (2002)
  • 17
    • 20144367268 scopus 로고    scopus 로고
    • "Q1 2003 Online sales: Bucking the retail trend"
    • Forrester Research available at: www.forrester.com/ER/Research/ Brief/Excerpt/0,1317,16779,00.html (accessed 11 August 2003)
    • Forrester Research (2003a), "Q1 2003 Online sales: Bucking the retail trend", available at: www.forrester.com/ER/Research/Brief/Excerpt/0,1317,16779,00.html (accessed 11 August 2003).
    • (2003)
  • 18
    • 20144373810 scopus 로고    scopus 로고
    • "Q2 2003 Online sales: Same (old) growth story"
    • Forrester Research available at: www.forrester.com/ER/Research/Brief/ Excerpt/0,1317,17238,00.html (accessed 11 August 2003)
    • Forrester Research (2003b), "Q2 2003 Online sales: Same (old) growth story", available at: www.forrester.com/ER/Research/Brief/Excerpt/0,1317,17238,00.html (accessed 11 August 2003).
    • (2003)
  • 19
    • 20144376153 scopus 로고    scopus 로고
    • "Garner consulting survey shows multichannel retailing is a key initiative for retailers"
    • available at: www.garner.com/5_about/press_releases/200_07/ pr20020708a.jsp (accessed 30 November 2003)
    • Gartner (2002), "Garner consulting survey shows multichannel retailing is a key initiative for retailers", available at: www.garner.com/5_about/press_releases/200_07/pr20020708a.jsp (accessed 30 November 2003).
    • (2002)
    • Gartner1
  • 21
    • 20144364697 scopus 로고    scopus 로고
    • "E-tailing vs. retailing: Using attitude to predict online buying behavior"
    • Goldsmith, R.E. and Bridges, E. (2000), "E-tailing vs. retailing: using attitude to predict online buying behavior", Quarterly Journal of Electronic Commerce, Vol. 1 No. 3, pp. 245-53.
    • (2000) Quarterly Journal of Electronic Commerce , vol.1 , Issue.3 , pp. 245-253
    • Goldsmith, R.E.1    Bridges, E.2
  • 25
    • 20144380364 scopus 로고    scopus 로고
    • "College students spend $200 billion per year"
    • Harris Interactive available at: www.harrisinteractive.com/news/ allnewsbydate.asp?NewsID=480 (accessed 24 May 2004)
    • Harris Interactive (2002), "College students spend $200 billion per year", available at: www.harrisinteractive.com/news/allnewsbydate.asp?NewsID=480 (accessed 24 May 2004).
    • (2002)
  • 26
    • 0033692708 scopus 로고    scopus 로고
    • "Modeling the customer in electronic commerce"
    • Helander, M.G. and Khalid, H.M. (2000), "Modeling the customer in electronic commerce", Applied Ergonomics, Vol. 31 No. 6, pp. 609-19.
    • (2000) Applied Ergonomics , vol.31 , Issue.6 , pp. 609-619
    • Helander, M.G.1    Khalid, H.M.2
  • 28
    • 0043022244 scopus 로고    scopus 로고
    • "An application of Rogers's innovation model: Use of the internet to purchase apparel, food, and home furnishing products by small community consumers"
    • Johnson, K.K.P., Lennon, S.J., Jasper, C., Damhorst, M.L. and Lakner, H.B. (2003), "An application of Rogers's innovation model: Use of the internet to purchase apparel, food, and home furnishing products by small community consumers", Clothing and Textiles Research Journal, Vol. 21 No. 4, pp. 185-96.
    • (2003) Clothing and Textiles Research Journal , vol.21 , Issue.4 , pp. 185-196
    • Johnson, K.K.P.1    Lennon, S.J.2    Jasper, C.3    Damhorst, M.L.4    Lakner, H.B.5
  • 29
    • 0038520044 scopus 로고    scopus 로고
    • "Testing the behavioral intentions model of online shopping for clothing"
    • Kim, Y.K., Kim, E.Y. and Kumar, S. (2003), "Testing the behavioral intentions model of online shopping for clothing", Clothing and Textiles Research Journal, Vol. 21 No. 1, pp. 32-40.
    • (2003) Clothing and Textiles Research Journal , vol.21 , Issue.1 , pp. 32-40
    • Kim, Y.K.1    Kim, E.Y.2    Kumar, S.3
  • 30
    • 0001358967 scopus 로고    scopus 로고
    • "Evaluating the potential of interactive media through a new lens: Search versus experience goods"
    • Klein, L.R. (1998), "Evaluating the potential of interactive media through a new lens: Search versus experience goods", Journal of Business Research, Vol. 41, pp. 195-203.
    • (1998) Journal of Business Research , vol.41 , pp. 195-203
    • Klein, L.R.1
  • 32
    • 0042230596 scopus 로고    scopus 로고
    • "Concerns about payment security of Internet purchases: A perspective on current on-line shoppers"
    • Kwon, K-N. and Lee, J. (2003), "Concerns about payment security of Internet purchases: A perspective on current on-line shoppers", Clothing and Textiles Research Journal, Vol. 21 No. 4, pp. 174-84.
    • (2003) Clothing and Textiles Research Journal , vol.21 , Issue.4 , pp. 174-184
    • Kwon, K.-N.1    Lee, J.2
  • 33
    • 0002325894 scopus 로고    scopus 로고
    • "Consumer buying behavior on the internet: Findings from panel data"
    • Lohse, G.L., Bellman, S. and Johnson, E.J. (2000), "Consumer buying behavior on the internet: Findings from panel data", Journal of Interactive Marketing, Vol. 14 No. 1, pp. 15-29.
    • (2000) Journal of Interactive Marketing , vol.14 , Issue.1 , pp. 15-29
    • Lohse, G.L.1    Bellman, S.2    Johnson, E.J.3
  • 34
    • 0042025971 scopus 로고
    • "The role of perceived risk in mail order catalog shopping"
    • McCorkle, D.E. (1990), "The role of perceived risk in mail order catalog shopping", Journal of Direct Marketing, Vol. 4 No. 4, pp. 26-35.
    • (1990) Journal of Direct Marketing , vol.4 , Issue.4 , pp. 26-35
    • McCorkle, D.E.1
  • 35
    • 0000380861 scopus 로고
    • "The role of attitude toward the ad as an mediator of advertising effectiveness: A test of competing explanations"
    • MacKenzie, S.B., Lutz, R.J. and Belch, G.E. (1986), "The role of attitude toward the ad as an mediator of advertising effectiveness: A test of competing explanations", Journal of Marketing Research, Vol. 23 No. 2, pp. 130-44.
    • (1986) Journal of Marketing Research , vol.23 , Issue.2 , pp. 130-144
    • MacKenzie, S.B.1    Lutz, R.J.2    Belch, G.E.3
  • 36
    • 0037345665 scopus 로고    scopus 로고
    • "Web retailing adoption: Exploring the nature of interest users Web retailing behavior"
    • O;Cass, A. and Fenech, T. (2003), "Web retailing adoption: Exploring the nature of interest users Web retailing behavior", Journal of Retailing and Consumer Services, Vol. 10, pp. 81-94.
    • (2003) Journal of Retailing and Consumer Services , vol.10 , pp. 81-94
    • O1    Cass, A.2    Fenech, T.3
  • 38
    • 67649951505 scopus 로고    scopus 로고
    • "Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model"
    • Pavlou, P.A. (2003), "Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model", International Journal of Electronic Commerce, Vol. 7 No. 3, pp. 101-34.
    • (2003) International Journal of Electronic Commerce , vol.7 , Issue.3 , pp. 101-134
    • Pavlou, P.A.1
  • 39
    • 0038146828 scopus 로고    scopus 로고
    • "The impact of the Internet on information search for automobiles"
    • Ratchford, B.T., Lee, M. and Talukdar, D. (2003), "The impact of the Internet on information search for automobiles", Journal of Marketing Research, Vol. 40 No. 3, pp. 193-209.
    • (2003) Journal of Marketing Research , vol.40 , Issue.3 , pp. 193-209
    • Ratchford, B.T.1    Lee, M.2    Talukdar, D.3
  • 40
    • 0038055178 scopus 로고    scopus 로고
    • "Product search in e-shopping: A review and research proposition"
    • Rowley, J. (2000), "Product search in e-shopping: A review and research proposition", Journal of Consumer Marketing, Vol. 17 No. 1, pp. 24-35.
    • (2000) Journal of Consumer Marketing , vol.17 , Issue.1 , pp. 24-35
    • Rowley, J.1
  • 41
    • 0037845195 scopus 로고    scopus 로고
    • "Customer satisfaction and loyalty in online and offline environments"
    • Shankar, V., Smith, A.K. and Rangaswamy, A. (2003), "Customer satisfaction and loyalty in online and offline environments", Research in Marketing, Vol. 20, pp. 153-75.
    • (2003) Research in Marketing , vol.20 , pp. 153-175
    • Shankar, V.1    Smith, A.K.2    Rangaswamy, A.3
  • 42
    • 0038393522 scopus 로고    scopus 로고
    • "An online prepurhcase intentions model: The role of intention to search"
    • Shim, S., Estlick, M.A., Lotz, S.L. and Warrington, P. (2001), " An online prepurhcase intentions model: The role of intention to search", Journal of Retailing, Vol. 77, pp. 397-416.
    • (2001) Journal of Retailing , vol.77 , pp. 397-416
    • Shim, S.1    Estlick, M.A.2    Lotz, S.L.3    Warrington, P.4
  • 43
    • 1142280648 scopus 로고    scopus 로고
    • "The state of retailing online"
    • Shop.org August, available at: www.shop.org (accessed 30 November 2003)
    • Shop.org (2002), "The state of retailing online", August, available at: www.shop.org (accessed 30 November 2003).
    • (2002)
  • 44
    • 20144382560 scopus 로고    scopus 로고
    • "Statistics: US online shoppers"
    • Shop.org available at: www.shop.org/learn/stats_usshop_kids.html (accessed 5 August 2003)
    • Shop.org (2003), "Statistics: US online shoppers", 10 March 2003, available at: www.shop.org/learn/stats_usshop_kids.html (accessed 5 August 2003).
    • (2003)
  • 45
    • 20144363382 scopus 로고    scopus 로고
    • "More women wardrobe online than ever"
    • July
    • Silverman, D. (2000), "More women wardrobe online than ever", Women's Wear Daily, p. 20, July.
    • (2000) Women's Wear Daily , pp. 20
    • Silverman, D.1
  • 46
    • 0011549050 scopus 로고
    • "lEncoding and retrieval of ad affect in memory"
    • Stayman, D.M. and Batra, R. (1991), "Encoding and retrieval of ad affect in memory", Journal of Marketing Research, Vol. 28 No. 2, pp. 232-9.
    • (1991) Journal of Marketing Research , vol.28 , Issue.2 , pp. 232-239
    • Stayman, D.M.1    Batra, R.2
  • 47
    • 1642266234 scopus 로고    scopus 로고
    • "The dynamics of click-and-mortar electronic commerce: Opportunities and management strategies"
    • Steinfield, C., Bouwman, H. and Adelaar, T. (2002), "The dynamics of click-and-mortar electronic commerce: Opportunities and management strategies", International Journal of Electronic Commerce, Vol. 7 No. 1, pp. 93-119.
    • (2002) International Journal of Electronic Commerce , vol.7 , Issue.1 , pp. 93-119
    • Steinfield, C.1    Bouwman, H.2    Adelaar, T.3
  • 48
    • 0038009725 scopus 로고    scopus 로고
    • "Why people (don't) shop online: A lifestyle study of the internet consumer"
    • Swinyard, W.R. and Smith, S.M. (2003), "Why people (don't) shop online: A lifestyle study of the internet consumer", Psychology and Marketing, Vol. 20 No. 7, pp. 567-97.
    • (2003) Psychology and Marketing , vol.20 , Issue.7 , pp. 567-597
    • Swinyard, W.R.1    Smith, S.M.2
  • 49
    • 20144379717 scopus 로고    scopus 로고
    • U.S. online consumer sales surge to $53 billion in 2001, available at: www.paullang.com/ezine/news0556.shtml (accessed 16 July 2002)
    • U.S. online consumer sales surge to $53 billion in 2001 (2002), available at: www.paullang.com/ezine/news0556.shtml (accessed 16 July 2002).
    • (2002)
  • 50
    • 51249177362 scopus 로고
    • "The role of customer service in determining customer satisfaction"
    • Vredenburg, H. and Wee, C.H. (1986), "The role of customer service in determining customer satisfaction", Journal of the Academy of Marketing Science, Vol. 14 No. 2, pp. 17-26.
    • (1986) Journal of the Academy of Marketing Science , vol.14 , Issue.2 , pp. 17-26
    • Vredenburg, H.1    Wee, C.H.2
  • 51
    • 0038520053 scopus 로고    scopus 로고
    • "Information search and shopping intentions through Internet for apparel products"
    • Watchravesringkan, K. and Shim, S. (2003), "Information search and shopping intentions through Internet for apparel products", Clothing and Textiles Research Journal, Vol. 21 No. 1, pp. 1-7.
    • (2003) Clothing and Textiles Research Journal , vol.21 , Issue.1 , pp. 1-7
    • Watchravesringkan, K.1    Shim, S.2
  • 52
    • 2442490862 scopus 로고    scopus 로고
    • "Consumer adoption of the internet: The case of apparel shopping"
    • Yoh, E., Damhorst, M.L., Sapp, S. and Lazniak, R. (2003), "Consumer adoption of the internet: the case of apparel shopping", Psychology and Marketing, Vol. 20 No. 12, pp. 1095-118.
    • (2003) Psychology and Marketing , vol.20 , Issue.12 , pp. 1095-1118
    • Yoh, E.1    Damhorst, M.L.2    Sapp, S.3    Lazniak, R.4
  • 54
    • 0002734011 scopus 로고
    • "The economics of information"
    • Stigler, G. (1961), "The economics of information", Journal of Political Economy, Vol. 69 No. 3, pp. 213-25.
    • (1961) Journal of Political Economy , vol.69 , Issue.3 , pp. 213-225
    • Stigler, G.1
  • 55
    • 0011557449 scopus 로고    scopus 로고
    • "A model of consumer choice of the Internet as an information source"
    • Talukdar, D. and Lee, M. (2001), "A model of consumer choice of the Internet as an information source", International Journal of Electronic Commerce, Vol. 5, pp. 7-21.
    • (2001) International Journal of Electronic Commerce , vol.5 , pp. 7-21
    • Talukdar, D.1    Lee, M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.