Predictors of customer satisfaction: Testing the classical paradigms

Managing Service Quality: An International Journal

Volumn 19, Issue 4, 2009, Pages 377-390

  Kanning, Uwe Peter ^a   Bergmann, Nina ^b  

^a UNIVERSITY OF MÜNSTER   (Germany)

^b Strategie M Human Resource Consultancy   (Germany)

Author keywords

Banks; Customer satisfaction

Indexed keywords

EID: 70349636330     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520910971511     Document Type: Article

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