메뉴 건너뛰기




Volumn 44, Issue 5, 2010, Pages 567-590

Business to business branding: External and internal satisfiers and the role of training quality

Author keywords

Brand identity; Business to business marketing; Customer satisfaction; Training management

Indexed keywords


EID: 77952713710     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090561011032270     Document Type: Article
Times cited : (32)

References (109)
  • 1
    • 0031478211 scopus 로고    scopus 로고
    • Dimensions of brand personality
    • Aaker, J.L. (1997), "Dimensions of brand personality" in Journal of Marketing Research, Vol. 34, pp. 347-56.
    • (1997) Journal of Marketing Research , vol.34 , pp. 347-356
    • Aaker, J.L.1
  • 3
    • 0011939750 scopus 로고
    • Customer satisfaction, market share and profitability: Findings from Sweden
    • Anderson, E., Fornell, C. and Lehmann, D.R. (1994), "Customer satisfaction, market share and profitability: findings from Sweden" in Journal of Marketing, Vol. 58, July, pp. 53-66.
    • (1994) Journal of Marketing , vol.58 , Issue.July , pp. 53-66
    • Anderson, E.1    Fornell, C.2    Lehmann, D.R.3
  • 4
    • 84992957366 scopus 로고    scopus 로고
    • Employability - creating a contract of mutual investment
    • Bagshaw, M. (1997), "Employability - creating a contract of mutual investment" in Industrial and Commercial Training, Vol. 29, No. 6, pp. 187-9.
    • (1997) Industrial and Commercial Training , vol.29 , Issue.6 , pp. 187-189
    • Bagshaw, M.1
  • 5
    • 85135556923 scopus 로고    scopus 로고
    • Corporate brands: What are they? What of them?
    • Balmer, J.M.T. and Gray, E.R. (2003), "Corporate brands: what are they? What of them?" in European Journal of Marketing, Vol. 37, Nos 7/8, pp. 972-97.
    • (2003) European Journal of Marketing , vol.37 , Issue.7-8 , pp. 972-997
    • Balmer, J.M.T.1    Gray, E.R.2
  • 6
    • 10344220049 scopus 로고    scopus 로고
    • Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting
    • Bennett, R., Hartel, C.E.J. and McColl-Kennedy, J.R. (2005), "Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting" in Industrial Marketing Management, Vol. 34, pp. 97-107.
    • (2005) Industrial Marketing Management , vol.34 , pp. 97-107
    • Bennett, R.1    Hartel, C.E.J.2    McColl-Kennedy, J.R.3
  • 7
    • 84986105971 scopus 로고    scopus 로고
    • Staff motivation in small food manufacturing enterprises
    • Bent, R., Seaman, C.E.A. and Ingram, A. (1999), "Staff motivation in small food manufacturing enterprises" in British Food Journal, Vol. 101, No. 9, pp. 654-67.
    • (1999) British Food Journal , vol.101 , Issue.9 , pp. 654-667
    • Bent, R.1    Seaman, C.E.A.2    Ingram, A.3
  • 8
    • 0001791226 scopus 로고
    • Services marketing is different
    • Berry, L.L. (1980), "Services marketing is different" in Business Week, May-June, pp. 24-9.
    • (1980) Business Week , Issue.May-June , pp. 24-29
    • Berry, L.L.1
  • 9
    • 85064781201 scopus 로고    scopus 로고
    • Captivating company: Dimensions of attractiveness in employer branding
    • Berthon, P., Ewing, M. and Li, L.H. (2005), "Captivating company: dimensions of attractiveness in employer branding" in International Journal of Advertising, Vol. 24, No. 2, pp. 151-72.
    • (2005) International Journal of Advertising , vol.24 , Issue.2 , pp. 151-172
    • Berthon, P.1    Ewing, M.2    Li, L.H.3
  • 10
    • 0002866667 scopus 로고
    • Evaluating service encounters: The effects of physical surroundings and employee responses
    • Bitner, M.J. (1990), "Evaluating service encounters: the effects of physical surroundings and employee responses" in Journal of Marketing, Vol. 54, April, pp. 69-82.
    • (1990) Journal of Marketing , vol.54 , Issue.April , pp. 69-82
    • Bitner, M.J.1
  • 11
    • 0012804220 scopus 로고    scopus 로고
    • Symbolic and functional positioning of brands
    • Bhat, S. and Reddy, S.K. (1998), "Symbolic and functional positioning of brands" in Journal of Consumer Marketing, Vol. 15, No. 1, pp. 32-43.
    • (1998) Journal of Consumer Marketing , vol.15 , Issue.1 , pp. 32-43
    • Bhat, S.1    Reddy, S.K.2
  • 12
    • 0031541045 scopus 로고    scopus 로고
    • The company and the product: Corporate associations and consumer product responses
    • Brown, T.J. and Dacin, P.A. (1997), "The company and the product: corporate associations and consumer product responses" in Journal of Marketing, Vol. 61, pp. 68-84.
    • (1997) Journal of Marketing , vol.61 , pp. 68-84
    • Brown, T.J.1    Dacin, P.A.2
  • 13
    • 84986180612 scopus 로고    scopus 로고
    • Creating a sustainable competitive advantage through training
    • Burden, R. and Proctor, T. (2000), "Creating a sustainable competitive advantage through training" in Team Performance Management, Vol. 6, Nos 5-6, pp. 90-7.
    • (2000) Team Performance Management , vol.6 , Issue.5-6 , pp. 90-97
    • Burden, R.1    Proctor, T.2
  • 14
    • 34547457130 scopus 로고
    • Continuous improvement through employee training: A case example from the financial services industry
    • Bushardt, S.C. and Fretwell, C. (1994), "Continuous improvement through employee training: a case example from the financial services industry" in The Learning Organization: An International Journal, Vol. 1, No. 1, pp. 11-16.
    • (1994) The Learning Organization: An International Journal , vol.1 , Issue.1 , pp. 11-16
    • Bushardt, S.C.1    Fretwell, C.2
  • 16
    • 34848925537 scopus 로고    scopus 로고
    • An application of the ESCI model as a predictor of satisfaction and loyalty for packpacker hostels
    • Chitty, B., Ward, S. and Chua, C. (2007), "An application of the ESCI model as a predictor of satisfaction and loyalty for packpacker hostels" in Marketing Intelligence & Planning, Vol. 25, No. 6, pp. 563-80.
    • (2007) Marketing Intelligence & Planning , vol.25 , Issue.6 , pp. 563-580
    • Chitty, B.1    Ward, S.2    Chua, C.3
  • 17
    • 33644619127 scopus 로고    scopus 로고
    • The influence of corporate character on customers and employees: Exploring similarities and differences
    • Chun, R. and Davies, G. (2006), "The influence of corporate character on customers and employees: exploring similarities and differences" in The Journal of the Academy of Marketing Science, Vol. 34, No. 2, pp. 138-46.
    • (2006) The Journal of the Academy of Marketing Science , vol.34 , Issue.2 , pp. 138-146
    • Chun, R.1    Davies, G.2
  • 18
    • 0036982815 scopus 로고    scopus 로고
    • The relationship between early recruitment-related activities and the application decisions of new labor-market entrants: A brand equity approach to recruitment
    • Collins, C. and Stevens, C.K. (2002), "The relationship between early recruitment-related activities and the application decisions of new labor-market entrants: a brand equity approach to recruitment" in Journal of Applied Psychology, Vol. 87, No. 6, pp. 1121-33.
    • (2002) Journal of Applied Psychology , vol.87 , Issue.6 , pp. 1121-1133
    • Collins, C.1    Stevens, C.K.2
  • 19
    • 0001882510 scopus 로고
    • Regulation and the sociopathic firm
    • Daneke, G.A. (1983), "Regulation and the sociopathic firm" in Academy of Management Review, Vol. 10, No. 1, pp. 15-20.
    • (1983) Academy of Management Review , vol.10 , Issue.1 , pp. 15-20
    • Daneke, G.A.1
  • 20
    • 29144513610 scopus 로고    scopus 로고
    • The use of metaphor in the exploration of the brand concept
    • Davies, G. and Chun, R. (2003), "The use of metaphor in the exploration of the brand concept" in Journal of Marketing Management, Vol. 19, Nos 1/2, pp. 45-71.
    • (2003) Journal of Marketing Management , vol.19 , Issue.1-2 , pp. 45-71
    • Davies, G.1    Chun, R.2
  • 21
    • 0347072485 scopus 로고    scopus 로고
    • Reputation management: Theory versus practice
    • Davies, G. and Miles, L. (1998), "Reputation management: theory versus practice" in Corporate Reputation Review, Vol. 2, No. 1, pp. 16-28.
    • (1998) Corporate Reputation Review , vol.2 , Issue.1 , pp. 16-28
    • Davies, G.1    Miles, L.2
  • 23
    • 27644501281 scopus 로고    scopus 로고
    • A corporate character scale to assess employee and customer views of organization reputation
    • Davies, G., Chun, R., da Silva, R.V. and Roper, S. (2004), "A corporate character scale to assess employee and customer views of organization reputation" in Corporate Reputation Review, Vol. 7, No. 2, pp. 125-46.
    • (2004) Corporate Reputation Review , vol.7 , Issue.2 , pp. 125-146
    • Davies, G.1    Chun, R.2    da Silva, R.V.3    Roper, S.4
  • 24
    • 39749147086 scopus 로고    scopus 로고
    • Branding a B2B service: Does a brand differentiate a logistics service provider?
    • Davis, D.F., Golicic, S.L. and Marquardt, A.J. (2008), "Branding a B2B service: does a brand differentiate a logistics service provider?" in Industrial Marketing Management, Vol. 37, pp. 218-27.
    • (2008) Industrial Marketing Management , vol.37 , pp. 218-227
    • Davis, D.F.1    Golicic, S.L.2    Marquardt, A.J.3
  • 26
    • 0038020650 scopus 로고    scopus 로고
    • Developing corporate brands through considering internal and external stakeholders
    • de Chernatony, L. and Harris, F. (2000), "Developing corporate brands through considering internal and external stakeholders" in Corporate Reputation Review, Vol. 3, No. 3, pp. 268-74.
    • (2000) Corporate Reputation Review , vol.3 , Issue.3 , pp. 268-274
    • de Chernatony, L.1    Harris, F.2
  • 28
    • 0344218448 scopus 로고    scopus 로고
    • Defining a brand: Beyond the literature with expert interpretations
    • de Chernatony, L. and Riley, F.D. (1998), "Defining a brand: beyond the literature with expert interpretations" in Journal of Marketing Management, Vol. 14, No. 5, pp. 417-43.
    • (1998) Journal of Marketing Management , vol.14 , Issue.5 , pp. 417-443
    • de Chernatony, L.1    Riley, F.D.2
  • 29
    • 85132993389 scopus 로고    scopus 로고
    • The criteria for successful services brands
    • de Chernatony, L. and Segal-Horn, S. (2003), "The criteria for successful services brands" in European Journal of Marketing, Vol. 37, Nos 7/8, pp. 1095-118.
    • (2003) European Journal of Marketing , vol.37 , Issue.7-8 , pp. 1095-1118
    • de Chernatony, L.1    Segal-Horn, S.2
  • 30
    • 0001544656 scopus 로고    scopus 로고
    • Antecedents of commitment and trust in customer-supplier relationships in high technology markets
    • de Ruyter, K., Moorman, L. and Lemmink, J. (2001), "Antecedents of commitment and trust in customer-supplier relationships in high technology markets" in Industrial Marketing Management, Vol. 30, pp. 271-86.
    • (2001) Industrial Marketing Management , vol.30 , pp. 271-286
    • de Ruyter, K.1    Moorman, L.2    Lemmink, J.3
  • 31
    • 0030305481 scopus 로고    scopus 로고
    • The impact of human resource management practices on perceptions of organizational performance
    • Delaney, J.H. and Huselid, M.A. (1996), "The impact of human resource management practices on perceptions of organizational performance" in Academy of Management Journal, Vol. 39, No. 4, pp. 949-69.
    • (1996) Academy of Management Journal , vol.39 , Issue.4 , pp. 949-969
    • Delaney, J.H.1    Huselid, M.A.2
  • 32
    • 0001548448 scopus 로고    scopus 로고
    • Common methods bias: Does common methods variance really bias results?
    • Doty, D.H. and Glick, W.H. (1998), "Common methods bias: does common methods variance really bias results?" in Organisational Research Methods, Vol. 1, pp. 374-406.
    • (1998) Organisational Research Methods , vol.1 , pp. 374-406
    • Doty, D.H.1    Glick, W.H.2
  • 34
    • 77952711033 scopus 로고    scopus 로고
    • Chasing the holy grail: A critical appraisal of the brand and the brand valuation debate
    • Egan, C. (1998), "Chasing the holy grail: a critical appraisal of the brand and the brand valuation debate" in The Journal of Brand Management, Vol. 5, No. 4, pp. 227-44.
    • (1998) The Journal of Brand Management , vol.5 , Issue.4 , pp. 227-244
    • Egan, C.1
  • 35
    • 0030544177 scopus 로고    scopus 로고
    • Work values and commitment
    • Elizur, D. (1996), "Work values and commitment" in International Journal of Manpower, Vol. 17, No. 3, pp. 25-30.
    • (1996) International Journal of Manpower , vol.17 , Issue.3 , pp. 25-30
    • Elizur, D.1
  • 37
    • 5444258525 scopus 로고    scopus 로고
    • Do we really need brand equity?
    • Feldwick, P. (1996), "Do we really need brand equity?" in The Journal of Brand Management, Vol. 4, No. 21, pp. 9-28.
    • (1996) The Journal of Brand Management , vol.4 , Issue.21 , pp. 9-28
    • Feldwick, P.1
  • 41
    • 21144483967 scopus 로고
    • Corporate image, recruitment image and initial job choice decisions
    • Gatewood, R.D., Gowan, M.A. and Lautenschlager, G.J. (1993), "Corporate image, recruitment image and initial job choice decisions" in Academy of Management Journal, Vol. 36, No. 2, pp. 414-27.
    • (1993) Academy of Management Journal , vol.36 , Issue.2 , pp. 414-427
    • Gatewood, R.D.1    Gowan, M.A.2    Lautenschlager, G.J.3
  • 42
    • 11244325828 scopus 로고
    • Reviewing the concept of brands and branding
    • Goodyear, M. (1993), "Reviewing the concept of brands and branding" in Marketing and Research Today, May, pp. 75-9.
    • (1993) Marketing and Research Today , Issue.May , pp. 75-79
    • Goodyear, M.1
  • 45
    • 84986173282 scopus 로고    scopus 로고
    • Employers' discovery of training: Self-development. employability and the rhetoric of partnership
    • Hallier, J. and Butts, S. (1999), "Employers' discovery of training: self-development. employability and the rhetoric of partnership" in Employee Relations, Vol. 21, No. 1, pp. 80-94.
    • (1999) Employee Relations , vol.21 , Issue.1 , pp. 80-94
    • Hallier, J.1    Butts, S.2
  • 47
    • 0030500171 scopus 로고    scopus 로고
    • The relationships of customer satisfaction, customer loyalty, and profitability: An empirical study
    • Hallowell, R. (1996), "The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study" in International Journal of Service Industry Management, Vol. 7, No. 4, pp. 27-42.
    • (1996) International Journal of Service Industry Management , vol.7 , Issue.4 , pp. 27-42
    • Hallowell, R.1
  • 48
    • 85079730749 scopus 로고    scopus 로고
    • Corporate branding and corporate brand performance
    • Harris, F. and de Chernatony, L. (2001), "Corporate branding and corporate brand performance" in European Journal of Marketing, Vol. 35, Nos 3/4, pp. 441-56.
    • (2001) European Journal of Marketing , vol.35 , Issue.3-4 , pp. 441-456
    • Harris, F.1    de Chernatony, L.2
  • 50
    • 0035256463 scopus 로고    scopus 로고
    • Are the strategic stars aligned for your corporate brand?
    • Hatch, M.J. and Schultz, M. (2001), "Are the strategic stars aligned for your corporate brand?" in Harvard Business Review, February, pp. 128-34.
    • (2001) Harvard Business Review , Issue.February , pp. 128-134
    • Hatch, M.J.1    Schultz, M.2
  • 51
    • 31644432373 scopus 로고    scopus 로고
    • Bringing the corporation into corporate branding
    • Hatch, M.J. and Schultz, M. (2003), "Bringing the corporation into corporate branding" in European Journal of Marketing, Vol. 37, Nos 7/8, pp. 1041-64.
    • (2003) European Journal of Marketing , vol.37 , Issue.7-8 , pp. 1041-1064
    • Hatch, M.J.1    Schultz, M.2
  • 52
    • 33747121128 scopus 로고    scopus 로고
    • Designing effective employee training programs
    • Hughey, A.W. and Mussnag, K.J. (1997), "Designing effective employee training programs" in Training for Quality, Vol. 5, No. 2, pp. 52-7.
    • (1997) Training for Quality , vol.5 , Issue.2 , pp. 52-57
    • Hughey, A.W.1    Mussnag, K.J.2
  • 54
    • 0004198405 scopus 로고    scopus 로고
    • Macmillan Business, Basingstoke
    • Ind, N. (1997), The Corporate Brand, Macmillan Business, Basingstoke.
    • (1997) The Corporate Brand
    • Ind, N.1
  • 55
    • 77952677755 scopus 로고    scopus 로고
    • An integrated approach to corporate branding
    • Ind, N. (1998), "An integrated approach to corporate branding" in Brand Management, Vol. 5, pp. 323-9.
    • (1998) Brand Management , vol.5 , pp. 323-329
    • Ind, N.1
  • 56
    • 0002305982 scopus 로고
    • Testing structural equation models
    • Bollen, K.A., Long, J.S. (Eds.), Sage, Newbury Park, CA
    • Jöreskog, K.G. (1993), "Testing structural equation models" in Bollen, K.A. and Long, J.S. (Eds.), Testing Structural Equation Models, Sage, Newbury Park, CA, pp. 294-316.
    • (1993) Testing Structural Equation Models , pp. 294-316
    • Jöreskog, K.G.1
  • 58
    • 21144478550 scopus 로고
    • Conceptualizing, measuring and managing customer based brand equity
    • Keller, K.L. (1993), "Conceptualizing, measuring and managing customer based brand equity" in Journal of Marketing, Vol. 57, No. 1, pp. 1-22.
    • (1993) Journal of Marketing , vol.57 , Issue.1 , pp. 1-22
    • Keller, K.L.1
  • 60
    • 55349131926 scopus 로고    scopus 로고
    • Employees as stakeholders: The breaking of the psychological contract
    • Kippenberger, T. (1996), "Employees as stakeholders: the breaking of the psychological contract" in Management Research, Vol. 2, pp. 14-15.
    • (1996) Management Research , vol.2 , pp. 14-15
    • Kippenberger, T.1
  • 62
    • 85107907642 scopus 로고
    • The effects of supplier fairness on vulnerable resellers
    • Kumar, N., Scheer, L.K. and Steenkamp, J.E.M. (1995), "The effects of supplier fairness on vulnerable resellers" in Journal of Marketing Research, Vol. 32, February, pp. 54-65.
    • (1995) Journal of Marketing Research , vol.32 , Issue.February , pp. 54-65
    • Kumar, N.1    Scheer, L.K.2    Steenkamp, J.E.M.3
  • 64
    • 3343015050 scopus 로고    scopus 로고
    • Better off branded
    • Lorge, S.r (1998), "Better off branded" in Sales and Marketing Management, Vol. 150, No. 3, pp. 39-42.
    • (1998) Sales and Marketing Management , vol.150 , Issue.3 , pp. 39-42
    • Lorge, S.R.1
  • 65
    • 77952708389 scopus 로고    scopus 로고
    • Employee satisfaction and HR at ISS
    • Loveday, M. (1996), "Employee satisfaction and HR at ISS" in Management Development Review, Vol. 9, No. 4, pp. 9-12.
    • (1996) Management Development Review , vol.9 , Issue.4 , pp. 9-12
    • Loveday, M.1
  • 66
    • 34547512370 scopus 로고    scopus 로고
    • The power of emotion: Brand communication in business-to-business markets
    • Lynch, J. and de Chernatony, L. (2004), "The power of emotion: brand communication in business-to-business markets" in Brand Management, Vol. 11, No. 5, pp. 403-19.
    • (2004) Brand Management , vol.11 , Issue.5 , pp. 403-419
    • Lynch, J.1    de Chernatony, L.2
  • 67
    • 1842554216 scopus 로고    scopus 로고
    • Successful branding of a commodity product: The case of RAEX LASER steel
    • McQuiston, D.H. (2004), "Successful branding of a commodity product: the case of RAEX LASER steel" in Industrial Marketing Management, Vol. 33, pp. 345-54.
    • (2004) Industrial Marketing Management , vol.33 , pp. 345-354
    • McQuiston, D.H.1
  • 68
    • 0013414704 scopus 로고    scopus 로고
    • A confirmatory factor analysis of IS employee motivation and retention
    • Mak, B. and Sockel, H. (1999), "A confirmatory factor analysis of IS employee motivation and retention" in Information and Management, Vol. 38, pp. 265-76.
    • (1999) Information and Management , vol.38 , pp. 265-276
    • Mak, B.1    Sockel, H.2
  • 69
    • 70349816384 scopus 로고
    • Training the trainer at Coral
    • Mangham, G. (1995), "Training the trainer at Coral" in Management Development Review, Vol. 8, No. 2, pp. 22-5.
    • (1995) Management Development Review , vol.8 , Issue.2 , pp. 22-25
    • Mangham, G.1
  • 70
    • 0036289740 scopus 로고    scopus 로고
    • Branding importance in business-to-business markets: Three buyer clusters
    • Mudambi, S. (2002), "Branding importance in business-to-business markets: three buyer clusters" in Industrial Marketing Management, Vol. 31, pp. 525-33.
    • (2002) Industrial Marketing Management , vol.31 , pp. 525-533
    • Mudambi, S.1
  • 71
    • 84986092004 scopus 로고    scopus 로고
    • Customer satisfaction with training programs
    • Mulder, M. (2001), "Customer satisfaction with training programs" in Journal of European Industrial Training, Vol. 25, No. 6, pp. 321-31.
    • (2001) Journal of European Industrial Training , vol.25 , Issue.6 , pp. 321-331
    • Mulder, M.1
  • 73
    • 0037783361 scopus 로고    scopus 로고
    • Comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty
    • Olsen, S.O. (2002), "Comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty" in Journal of the Academy of Marketing Science, Vol. 30, No. 3, pp. 240-9.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.3 , pp. 240-249
    • Olsen, S.O.1
  • 75
    • 0001312089 scopus 로고
    • SEVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeitaml, V.A. and Berry, L.L. (1988), "SEVQUAL: a multiple-item scale for measuring consumer perceptions of service quality" in Journal of Retailing, Vol. 64, Spring, pp. 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.Spring , pp. 12-40
    • Parasuraman, A.1    Zeitaml, V.A.2    Berry, L.L.3
  • 76
    • 0031314022 scopus 로고    scopus 로고
    • Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: An empirical examination
    • Patterson, P.G. and Spreng, R.A. (1997), "Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: an empirical examination" in International Journal of Service Industry Management, Vol. 8, No. 5, pp. 414-34.
    • (1997) International Journal of Service Industry Management , vol.8 , Issue.5 , pp. 414-434
    • Patterson, P.G.1    Spreng, R.A.2
  • 77
    • 0141907688 scopus 로고    scopus 로고
    • Common methods bias in behavioural research: A critical review of the literature and recommended remedies
    • Podsakoff, P.M., MacKenzie, S.B., Podsakoff, N.P. and Lee, J.-Y. (2003), "Common methods bias in behavioural research: a critical review of the literature and recommended remedies" in Journal of Applied Psychology, Vol. 88, No. 5, pp. 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Podsakoff, N.P.3    Lee, J.-Y.4
  • 79
    • 61049430853 scopus 로고    scopus 로고
    • Kogan Page, London
    • Randall, G. (1997), Branding, Kogan Page, London.
    • (1997) Branding
    • Randall, G.1
  • 80
    • 0005481515 scopus 로고    scopus 로고
    • The origins and early development of the psychological contract construct
    • Roehling, M.V. (1997), "The origins and early development of the psychological contract construct" in Journal of Management History, Vol. 3, No. 2, pp. 204-17.
    • (1997) Journal of Management History , vol.3 , Issue.2 , pp. 204-217
    • Roehling, M.V.1
  • 81
    • 20344403868 scopus 로고
    • Branding: A trend for today and tomorrow
    • Rooney, J.A. (1995), "Branding: a trend for today and tomorrow" in Journal of Product & Brand Management, Vol. 4, No. 4, pp. 48-55.
    • (1995) Journal of Product & Brand Management , vol.4 , Issue.4 , pp. 48-55
    • Rooney, J.A.1
  • 82
    • 77952737532 scopus 로고    scopus 로고
    • Linking atmosphere and reputation in order to measure business-to-business relationships
    • Roper, S., Davies, G. and Murphy, J. (2002), "Linking atmosphere and reputation in order to measure business-to-business relationships" in Journal of Customer Behaviour, Vol. 1, pp. 215-35.
    • (2002) Journal of Customer Behaviour , vol.1 , pp. 215-235
    • Roper, S.1    Davies, G.2    Murphy, J.3
  • 83
    • 84962968942 scopus 로고
    • An instrument for measuring the critical factors of quality management
    • Saraph, J.V., Benson, P.G. and Schroeder, R.G. (1989), "An instrument for measuring the critical factors of quality management" in Decision Sciences, Vol. 20, No. 4, pp. 810-32.
    • (1989) Decision Sciences , vol.20 , Issue.4 , pp. 810-832
    • Saraph, J.V.1    Benson, P.G.2    Schroeder, R.G.3
  • 84
    • 0001258898 scopus 로고
    • Do brand names differentiate identical industrial products?
    • Saunders, J.A. and Watt, F.A.W. (1979), "Do brand names differentiate identical industrial products?" in Industrial Marketing Management, Vol. 8, pp. 114-23.
    • (1979) Industrial Marketing Management , vol.8 , pp. 114-123
    • Saunders, J.A.1    Watt, F.A.W.2
  • 85
    • 84970394533 scopus 로고
    • On the psychodynamics of organisational totalitarianism
    • Schwartz, H.S. (1987), "On the psychodynamics of organisational totalitarianism" in Journal of Management, Vol. 13, No. 1, pp. 41-54.
    • (1987) Journal of Management , vol.13 , Issue.1 , pp. 41-54
    • Schwartz, H.S.1
  • 86
    • 34547434608 scopus 로고
    • Marketing complex technical products: The importance of intangible attributes
    • Shaw, J., Giglierano, J. and Kallis, J. (1989), "Marketing complex technical products: the importance of intangible attributes" in Industrial Marketing Management, Vol. 18, pp. 45-53.
    • (1989) Industrial Marketing Management , vol.18 , pp. 45-53
    • Shaw, J.1    Giglierano, J.2    Kallis, J.3
  • 88
  • 89
    • 0442310330 scopus 로고    scopus 로고
    • Business to business brand attributes in a changing purchasing environment
    • Thompson, K.E., Knox, S.D. and Mitchell, H.G. (1997), "Business to business brand attributes in a changing purchasing environment" in Irish Marketing Review, Vol. 10, No. 2, pp. 25-32.
    • (1997) Irish Marketing Review , vol.10 , Issue.2 , pp. 25-32
    • Thompson, K.E.1    Knox, S.D.2    Mitchell, H.G.3
  • 91
    • 77952681885 scopus 로고    scopus 로고
    • A roadmap for branding in industrial markets
    • Webster, F.E. and Keller, K.L. (2004), "A roadmap for branding in industrial markets" in Brand Management, Vol. 36, No. 2, pp. 12-19.
    • (2004) Brand Management , vol.36 , Issue.2 , pp. 12-19
    • Webster, F.E.1    Keller, K.L.2
  • 92
    • 0001921419 scopus 로고
    • A general model for understanding organizational buying behaviour
    • Webster, F.E. and Wind, Y. (1972), "A general model for understanding organizational buying behaviour" in Journal of Marketing, Vol. 36, pp. 12-19.
    • (1972) Journal of Marketing , vol.36 , pp. 12-19
    • Webster, F.E.1    Wind, Y.2
  • 94
    • 0010481542 scopus 로고    scopus 로고
    • Understanding organizational culture and the implications for corporate marketing
    • available at: (accessed 6 May 2008)
    • Wilson, A. (2001), "Understanding organizational culture and the implications for corporate marketing" in European Journal of Marketing, Vol. 35, pp. 353-68, available at: www.superbrands.uk.com/bsb/Case_Studies/Eddie_Stobart.pdf (accessed 6 May 2008).
    • (2001) European Journal of Marketing , vol.35 , pp. 353-368
    • Wilson, A.1
  • 95
    • 84986150002 scopus 로고    scopus 로고
    • Corporate branding
    • Wilson, R. (1997), "Corporate branding" in Brand Management, Vol. 4, No. 5, pp. 303-10.
    • (1997) Brand Management , vol.4 , Issue.5 , pp. 303-310
    • Wilson, R.1
  • 97
    • 0041004036 scopus 로고
    • How to evaluate your company image
    • Bolger, J.F. (1959), "How to evaluate your company image" in Journal of Marketing, Vol. 24, pp. 7-10.
    • (1959) Journal of Marketing , vol.24 , pp. 7-10
    • Bolger, J.F.1
  • 98
    • 34249798219 scopus 로고    scopus 로고
    • To thine own staff be agreeable
    • Davies, G. and Chun, R. (2007), "To thine own staff be agreeable" in Harvard Business Review, June, pp. 30-3.
    • (2007) Harvard Business Review , Issue.June , pp. 30-33
    • Davies, G.1    Chun, R.2
  • 99
    • 29144523469 scopus 로고    scopus 로고
    • The personification metaphor as a measurement approach for corporate reputation
    • Davies, G., Chun, R., da Silva, R.V. and Roper, S. (2001), "The personification metaphor as a measurement approach for corporate reputation" in Corporate Reputation Review, Vol. 4, No. 2, pp. 113-27.
    • (2001) Corporate Reputation Review , vol.4 , Issue.2 , pp. 113-127
    • Davies, G.1    Chun, R.2    da Silva, R.V.3    Roper, S.4
  • 102
    • 77952714530 scopus 로고    scopus 로고
    • Ford, D. (Ed.), Dryden Press, London, 2nd ed
    • Ford, D. (Ed.) (1997), Understanding Business Markets, 2nd ed., Dryden Press, London.
    • (1997) Understanding Business Markets
  • 103
    • 0032373933 scopus 로고    scopus 로고
    • Advertising's internal audience
    • Gilly, M.C. and Wolfinbarger, M. (1998), "Advertising's internal audience" in Journal of Marketing, Vol. 62, January, pp. 69-88.
    • (1998) Journal of Marketing , vol.62 , Issue.January , pp. 69-88
    • Gilly, M.C.1    Wolfinbarger, M.2
  • 105
    • 34548608033 scopus 로고    scopus 로고
    • Corporate branding for small to medium-sized businesses - a missed opportunity or an indulgence?
    • Inskip, H. (2004), "Corporate branding for small to medium-sized businesses - a missed opportunity or an indulgence?" in Brand Management, Vol. 11, No. 5, pp. 358-65.
    • (2004) Brand Management , vol.11 , Issue.5 , pp. 358-365
    • Inskip, H.1
  • 106
    • 0041401074 scopus 로고    scopus 로고
    • Branding importance in business-to-business markets: Three buyer clusters
    • Mitchell, P., King, J. and Reast, J. (2001), "Branding importance in business-to-business markets: three buyer clusters" in Industrial Marketing Management, Vol. 30, No. 5, pp. 415-25.
    • (2001) Industrial Marketing Management , vol.30 , Issue.5 , pp. 415-425
    • Mitchell, P.1    King, J.2    Reast, J.3
  • 107
  • 108
    • 0039817432 scopus 로고
    • Basic dimensions of corporate image
    • Spector, A.J. (1961), "Basic dimensions of corporate image" in Journal of Marketing, Vol. 25, pp. 47-51.
    • (1961) Journal of Marketing , vol.25 , pp. 47-51
    • Spector, A.J.1
  • 109
    • 0002894830 scopus 로고    scopus 로고
    • Interaction, relationships and networks in business markets: An evolving perspective
    • Turnbull, P., Ford, D. and Cunningham, M. (1996), "Interaction, relationships and networks in business markets: an evolving perspective" in Journal of Business & Industrial Marketing, Vol. 11, Nos 3/4, pp. 44-62.
    • (1996) Journal of Business & Industrial Marketing , vol.11 , Issue.3-4 , pp. 44-62
    • Turnbull, P.1    Ford, D.2    Cunningham, M.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.