Creating a sustainable competitive advantage through training

Team Performance Management: An International Journal

Volumn 6, Issue , 2000, Pages 90-97

  Burden, Rebecca ^a   Proctor, Tony ^b  

^a Haywards Heath   (United Kingdom)

^b UNIVERSITY OF CHESTER   (United Kingdom)

Author keywords

Competitive advantage; Customer satisfaction; Goals; Training

Indexed keywords

EID: 84986180612     PISSN: 13527592     EISSN: None     Source Type: Journal    
DOI: 10.1108/13527590010348200     Document Type: Review

References (3)

1. Phillips, J. (1991), Handbook of Evaluation and Measurement Methods (2nd ed.), Gulf, London.
2. Quinn, M. and Humble, J. (1993), “Using service to gain a competitive edge: the PROMPT approach”, Long Range Planning, Vol. 26 No. 2.
3. Warr, P., Bird, M. and Rackham, N. (1979), Evaluation of Management Training (6th ed.), Gower, Farnborough.