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Volumn 25, Issue 6, 2001, Pages 321-331

Customer satisfaction with training programs

Author keywords

Customer satisfaction; Effectiveness; Evaluation; Training; Training industry; Training projects

Indexed keywords


EID: 84986092004     PISSN: 03090590     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090590110401791     Document Type: Article
Times cited : (8)

References (31)
  • 1
    • 84991198386 scopus 로고
    • Transfer of training: a review and directions for future research
    • Baldwin, T.T. and Ford, J.K. (1988), “Transfer of training: a review and directions for future research”, Personnel Psychology, Vol. 41, pp. 63-105.
    • (1988) Personnel Psychology , vol.41 , pp. 63-105
    • Baldwin, T.T.1    Ford, J.K.2
  • 15
    • 0011380644 scopus 로고
    • American Society for Training and Development, Alexandria, VA
    • McLagan, P.A. (1989), Models for HRD Practice. The Models, American Society for Training and Development, Alexandria, VA.
    • (1989) Models for HRD Practice. The Models
    • McLagan, P.A.1
  • 17
    • 84986034312 scopus 로고    scopus 로고
    • Customer satisfaction and training program quality’
    • in Holton III, E.F. (Ed.) AHRD, Austin, TX
    • Mulder, M. (1996), “Customer satisfaction and training program quality’’, in Holton III, E.F. (Ed.), Academy of Human Resource Development 1996 Conference Proceedings, AHRD, Austin, TX, pp. 688-95.
    • (1996) Academy of Human Resource Development 1996 Conference Proceedings , pp. 688-695
    • Mulder, M.1
  • 22
    • 84947843013 scopus 로고
    • Performance requirements analysis and determination
    • in Bainbridge, L. and Ruiz Quintanilla, S.A. (Eds) John Wiley and Sons, Chichester
    • Nijhof, W.J. and Mulder, M. (1989), “Performance requirements analysis and determination”, in Bainbridge, L. and Ruiz Quintanilla, S.A. (Eds), Developing Skills with Information Technology, John Wiley and Sons, Chichester, pp. 131-52.
    • (1989) Developing Skills with Information Technology , pp. 131-152
    • Nijhof, W.J.1    Mulder, M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.