A review of innovation research in tourism

Tourism Management

Volumn 31, Issue 1, 2010, Pages 1-12

  Hjalager, Anne Mette ^a  

^a UNIVERSITY OF SOUTHERN DENMARK   (Denmark)

Author keywords

Clusters; Innovation; Innovation systems; Knowledge; Policy

Indexed keywords

CLUSTER ANALYSIS; INNOVATION; KNOWLEDGE; POLICY APPROACH; RESEARCH WORK; TOURISM DEVELOPMENT; TOURISM ECONOMICS; TOURISM MANAGEMENT; TOURISM MARKET; TOURIST DESTINATION;

EID: 70350721510     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2009.08.012     Document Type: Article

References (142)

1. Ashley C., Roe D., and Goodwin H. Pro-poor tourism strategies: Making tourism work for the poor. A review of experience (2001), Overseas Development Institute, London
2. Ashworth G. From history to heritage: from heritage to identity. In search of concepts and models. In: Ashworth G., and Larkham P. (Eds). Building a new heritage (1994), Routledge, London 13-28
3. Ateljevic I., and Doorne S. 'Staying within the fence': lifestyle entrepreneurship in tourism. Journal of Sustainable Tourism 8 5 (2000) 378-392
4. Barras R. Towards a theory of innovation in services. Research Policy 15 4 (1986) 161-173
5. Behara R.S. Process innovation in knowledge-intensive services. In: Fitzsimmons J., and Fitzsimmons M. (Eds). New service development (2000), Sage, Thousands Oaks 138-151
6. Bieger T., and Weinert R. On the nature of innovative organizations in tourism: structure, process and results. In: Walder B., Weiermair K., and Sancho-Perez A. (Eds). Innovation and product development in tourism (2006), Erich Schmidt Verlag, Berlin 88-102
7. Blake A., Sinclair M.T., and Soria J.A.C. Tourism productivity. Evidence from the United Kingdom. Annals of Tourism Research 33 4 (2006) 1099-1120
8. Bowden J. The rise of ICT-dependent home-based travel agents: mass tourism to mass travel entrepreneurship. Information Technology & Tourism 9 2 (2007) 79-97
9. Brendon P. Thomas Cook: 150 years of popular tourism (1991), Secker & Warburg, London
10. Buhalis D. Information technology for small and medium-sized tourism enterprises: adaption and benefits. Journal of Information Technology & Tourism 2 2 (1999) 79-95
11. Buhalis D. The tourism phenomenon: the new tourist and consumer. In: Wahab C., and Cooper C. (Eds). Tourism in the age of globalization (2000), Routledge, London 69-96
12. Buhalis D. eAirlines: strategic and tactical use of ICTs in the airline industry. Information & Management 41 7 (2004) 805-825
13. Buhalis D., and Law R. Progress in information technology and tourism management: 20 years on and 10 year after the Internet - the state of the eTourism research. Tourism Management 29 4 (2008) 609-623
14. In: Carlsen J. (Ed). Global wine tourism (2006), CABI, Wallingford
15. Chan A., Go F.M., and Pine R. Service innovation in Hong Kong. Attitudes and practice. The Service Industries Journal 18 2 (1998) 112-124
16. Christensen J.L. Innovation and management in North Jutland tourism firms. Paper for the RSA-workshop, November 28 (2008), Aalborg University: Department of Business Studies
17. Clydesdale G. Ski development and strategy. Tourism and Hospitality Planning & Development. 4 1 (2007) 1-23
18. Coombs R., Saviotti P., and Walsh V. Economics and technological change (1987), Houndsmill: MacMillan
19. Cooper C. Knowledge management and tourism. Annals of Tourism Research 33 1 (2006) 47-64
20. Decelle X. A dynamic conceptual approach to innovation in tourism. In: OECD (Ed). Innovation and growth in tourism (2006), OECD, Paris 85-99
21. Dosi G. Technological paradigms and technological trajectories: a suggested interpretation of the determinants and directions of technical change. Research Policy 11 3 (1982) 147-162
22. Dosi G. Sources, procedures and microeconomic effects of innovation. Journal of Economic Literature 26 (1988) 1120-1171
23. Drejer I. Identifying innovation in surveys of services: a schumperian perspective. Research Policy 33 3 (2004) 551-562
24. DTI. Innovation in services. DTI Occasional paper no. 9 (2007), DTI, London
25. Ellis R., and Waterton C. Caught between the cartographic and the ethnographic imagination: the whereabouts of amateurs, professionals and nature in knowing biodiversity. Environment and Planning D 23 (2005) 673-693
26. Enz C.A., and Siguaw J.A. Innovations in hotel practice. Cornell Hotels and Restaurant Administration Quarterly 44 4/5 (2003) 115-123
27. Evangelista R. Sectoral patterns of technological change in services. Economics of Innovation and New Technology 9 (2000) 182-221
28. Faché W. Methodologies for innovation and improvement of services in tourism. Managing Service Quality 10 6 (2000) 356-366
29. Flagestad A. The destination as an innovation system for non-winter tourism. In: Walder B., Weiermair K., and Sancho-Perez A. (Eds). Innovation and product development in tourism (2006), Erich Schmidt Verlag, Berlin 26-38
30. Flikkema M., Jansen P., and Van der Sluis L. Identifying neo-shumpeterian innovation in service firms. Economics of Innovation and New Technology 16 7 (2007) 541-558
31. Frehse J. Innovative product development in hotel operations. Journal of Quality Assurance in Hospitality & Tourism 6 3/4 (2005) 129-146
32. Gallouj F., and Weinstein O. Innovation in services. Research Policy 26 4-5 (1997) 537-556
33. Getz D., and Petersen T. Growth and profit-oriented entrepreneurship among family business owners in the tourism and hospitality industry. International Journal of Hospitality Management 24 2 (2005) 219-242
34. Go F.M., Lee R.M., and Rosso A.P. E-heritage in the globalizing society: enabling cross-cultural engagement through ICT. Information Technology & Tourism 6 1 (2003) 55-68
35. Go F.M., and Pine R. Globalization strategy in the hotel industry (1995), Routledge, London
36. González M., and León C.J. The adoption of environmental innovations in the hotel industry of Gran Canaria. Tourism Economics 7 2 (2001) 177-190
37. In: Graham A., Papatheodorou A., and Forsyth P. (Eds). Aviation and tourism: Implications for leisure travel (2008), Ashgate Publishing, Farnham
38. Guia J., Prats L., and Comas J. The destination as a local system of innovation. In: Lazzaretti L., and Petrillao C.S. (Eds). Tourism local systems and networking (2006), Elsevier, Oxford 57-65
39. Gupta S., and Vajic M. The contextual and dialectical nature of experiences. In: Fitzsimmons J., and Fitzsimmons M. (Eds). New service development (2000), Sage, Thousands Oaks 33-51
40. Hall C.M. Innovation and tourism policy in Australia and New Zealand: never the twain shall meet?. Journal of Policy Research in Tourism, Leisure and Events 1 1 (2009) 2-18
41. Hall D., and Brown F. Tourism and welfare (2005), CABI, Wallingford
42. Hall C.M., Gössling S., and Weaver D.B. Sustainable tourism futures: perspectives on systems, restructuring and innovations. In: Gössling S., Hall C.M., and Weaver D.B. (Eds). Sustainable tourism futures: Perspectives on systems, restructuring and innovations (2008), Routledge, London 1-18
43. Hall C.M., and Williams A.M. Tourism and innovation (2008), Routledge, London
44. Hallenga-Brink S.C., and Brezet J.C. The sustainable innovation design diamond for micro-sized enterprises in tourism. Journal of Cleaner Production 13 2 (2005) 141-149
45. Hankinton G. Relational network brands. Journal of Vacation Marketing 10 2 (2004) 109-121
46. Hjalager A.M. Dynamic innovation in the tourism industry. Progress in Tourism and Hospitality Management 6 (1994) 197-224
47. Hjalager A.-M. Innovation patterns in sustainable tourism - an analytical typology. Tourism Management 18 1 (1997) 35-41
48. Hjalager A.-M. Tourism destinations and the concept of industrial districts. Tourism & Hospitality Research 3 (2000) 199-213
49. Hjalager A.-M. Repairing innovation defectiveness in tourism. Tourism Management 23 5 (2002) 465-474
50. Hjalager A.-M. Innovation in tourism in a welfare state perspective. Scandinavian Journal of Hospitality and Tourism 5 1 (2005) 46-54
51. Hjalager A.-M. The marriage between welfare services and tourism - a driving force for innovation?. Journal of Quality Assurance in Hospitality & Tourism 6 3/4 (2005) 7-29
52. Hjalager, A. -M. (2009). Cultural tourism innovation systems - the Roskilde festival. Scandinavian Journal of Hospitality and Tourism, 9(2/3), 266-287.
53. Hjalager A.-M., Huijbens E., Björk P., Nordin S., Flagestad A., and Knútsson O. Innovation systems in Nordic tourism (2008), NICe, Oslo. http://www.nordicinnovation.net/prosjekt.cfm?Id=1-4415-282
54. Ho H.K. Online auction markets in tourism. Information Technology & Tourism 10 1 (2008) 19-29
55. Hochschild A.R. The managed heart: Commercialization of the human feeling (1983), Berkeley University Press, Berkeley
56. Hoelzl B., Paechlaner H., and Laesser C. Imitation processes of SMEs - a special form of innovation?. In: Keller P., and Bieger T. (Eds). Innovation in tourism - Creating customer value (2005), AIEST, St. Gallen 311-322
57. Hu M.-L.M., Horng J.-S., and Sun Y.H.C. Hospitality teams: knowledge sharing and service innovation performance. Tourism Management 30 1 (2009) 41-50
58. Jacob M., and Groizard J.L. Technology transfer and multinationals: the case of Balearic hotel chains' investments in two developing economies. Tourism Management 28 4 (2007) 976-992
59. Jacob M., Tintoré J., Aguiló E., Bravo A., and Mulet J. Innovation in the tourism sector: results from a pilot study in the Balearic Islands. Tourism Economics 9 3 (2003) 279-295
60. Johannesson J.A., Olsen B., and Lumpkin G.T. Innovation as newness: what is new, how new, and new to whom?. European Journal of Innovation Management 4 1 (2001) 20-31
61. Jones E., Keeling D., Davies R., Hampson D., Attwell G., and Hughes J. Developing innovation in tourism and hospitality companies: motivation + organisational culture + knowledge transfer = innovation. In: Kusluvan S. (Ed). Managing employee attitudes and behaviours in the tourism and hospitality industry (2003), Nova Publishers, Hauppauge 721-760
62. Keller P. Towards an innovation oriented tourism policy: a new agenda. In: Walder B., Weiermair K., and Sancho-Perez A. (Eds). Innovation and product development in tourism (2006), Erich Schmidt Verlag, Berlin 55-70
63. Keller P. Innovation and tourism policy. In: OECD (Ed). Innovation and growth in tourism (2006), OECD, Paris 17-40
64. Kokkonen P., and Touhino A. The challenge of networking. Entrepreneurship and Innovation 8 1 (2007) 44-52
65. Kumar U., Kumar V., and Grosbois D. Development of technological capability by Cuban hospitality organizations. International Journal of Hospitality Management 27 1 (2008) 12-22
66. In: Landau R., and Rosenberg N. (Eds). The positive sum strategy (1986), National Academy Press, Washington
67. In: Lashley D., and Morrison A. (Eds). Franchising hospitality services (2000), Butterworth-Heinemann, Oxford
68. In: Law E., and Prideaux B. (Eds). Tourism crisis. Management response and theoretical insight (2006), Haworth Press, Binghamton
69. Le Y., Hollenhorst S., Harris C., McLaughlin W., and Shook S. Environmental management. A study of Vietnamese hotels. Annals of Tourism Research 33 2 (2006) 545-567
70. Leidner R. Fast food, fast talk (1993), University of California Press, Berkeley
71. Lerner M., and Haber S. Performance factors of small tourism venture: the interface of tourism, entrepreneurship and the environment. Journal of Business Venturing 16 1 (2000) 77-100
72. Liburd J.J. Sustainable tourism and innovation in the mobile tourism services. Tourism Review International 9 1 (2005) 107-118
73. Love J.E. McDonald's: Behind the arches (1986), Bantam Books, New York
74. Lowenthal D. The past is a foreign country (1985), Cambridge University Press, Cambridge
75. Lynch P., and Morrison A. The role of networks. In: Michael E. (Ed). Micro-clusters and networks: The growth of tourism (2007), Elsevier, Oxford 43-62
76. McLoughlin J., Kaminski J., and Sodagar B. Modelling the impact of technology on the heritage sector. In: McLoughlin J., Kaminski J., and Sodagar B. (Eds). Technology strategy, management and socio-economic impacts (2007), Epoch/Cubist Publications, Budapest 51-63
77. Mair H. Tourism, health and the pharmacy: towards a critical understanding of health and wellness tourism. Tourism 53 4 (2005) 335-346
78. Marshall A. Principles of economics. 8th ed. (1920), Macmillan, London
79. Martin L.M. E-innovation: internet impacts on small UK hospitality firms. International Journal of Contemporary Hospitality Management 16 2 (2004) 82-90
80. Mattsson J., Sundbo J., and Fussing-Jensen C. Innovation systems in Tourism: the roles of attractors and scene-takers. Industry and Innovation 12 3 (2005) 357-381
81. Miles I. Services innovation. Coming of age in the knowledge-based economy. In: Dankbaar D. (Ed). Innovation management in the knowledge economy (2003), Imperial College Press, London 59-81
82. Miles I. Patterns of innovation in service industries. IBM Systems Journal 47 1 (2008) 115-128
83. Morais D.B., Dorsch M.J., and Backman S.J. Can tourism providers buy their customers' loyalty?. Journal of Travel Research 42 3 (2004) 235-243
84. Morrison A., Rimmington M., and Williams C. Entrepreneurship in the hospitality tourism and leisure industries (1999), Butterworth Heinemann, Oxford
85. Mowery D., and Rosenberg N. The influence of market demand upon innovation: a critical review of some recent empirical studies. Research Policy 8 2 (1979) 103-153
86. Nielsen N.C., and Liburd J.J. Geographical information and landscape history in tourism communication in the age of Web 2.0. Journal of Travel and Tourism Marketing 28 3 & 4 (2008) 282-298
87. Nordin S. Tourism clustering and innovation (2003), ETOUR, Östersund
88. Nordin S., and Svensson B. Innovative destination governance: the Swedish ski resort Åre. The International Journal of Entrepreneurship and Innovation 8 1 (2007) 53-66
89. Novelli M., Schmitz B., and Spencer T. Networks, clusters and innovation in tourism: a UK experience. Tourism Management 27 6 (2006) 1141-1152
90. In: O'Connor P., Höpken W., and Gretzel U. (Eds). Information and communication technologies in tourism (2008), Springer, Wienna
91. OECD. Innovation and knowledge-intensive service activities. 3rd ed. (2006), OECD, Paris
92. OECD, and Eurostat. Oslo manual: Guidelines for collecting and interpreting innovation data (2005), OECD, Paris
93. Orfila-Sintes F., Crespi-Cladera, and Martinez-Ros E. Innovation activity in the hotel industry: evidence from Balearic hotels. Tourism Management 26 6 (2005) 851-865
94. Orfila-Sintes F., and Mattsson J. Innovation behavior in the hotel industry. Omega 37 2 (2007) 380-394
95. Ottenbacher M., and Gnoth J. How to develop successful hospitality innovation. Cornell Hotels and Restaurant Administration Quarterly 46 2 (2005) 205-222
96. Ottenbacher M., Shaw V., and Lockwood A. An investigation of factors affecting innovation performance in chain and independent hotels. Journal of Quality Assurance in Hospitality & Tourism 6 3/4 (2005) 113-128
97. Pansiri J. The effects of characteristics of partners on strategic alliance performance in the SME dominated travel sector. Tourism Management 29 (2008) 101-115
98. Pechlaner H., Fischer E., and Hammann E.M. Leadership and innovation processes - development of products and services based on core competencies. Journal of Quality Assurance in Hospitality & Tourism 6 3/4 (2005) 31-57
99. Peeters P., Gössling S., and Becken S. Innovation towards tourism sustainability: climate change and aviation. International Journal of Innovation and Sustainable Development 1 3 (2006) 184-200
100. Pikkemaat B., and Weiermair K. Innovation through cooperation in destinations: first results of an empirical study in Austria. Anatolia 18 1 (2007) 67-83
101. Pikkemaat B. Innovation in small and medium-sized tourism enterprises in Tyrol, Austria. Entrepreneurship and Innovation 9 3 (2008) 187-197
102. Pikkemaat B., and Peters M. Towards the measurement of innovation - a pilot study in the small and medium sized hotel industry. Journal of Quality Assurance in Hospitality & Tourism 6 3/4 (2005) 89-112
103. Pikkemaat B., and Walder B. Innovationsmessung in touristischen Destinationen: Modellierung und Anwendung. In: Bachleitner R., Egger R., and Herdin T. (Eds). Innovationen in der Tourismusforschung (2006), LIT, Hamburg 113-139
104. Reiwoldt O. New hotel design (2006), Laurence King Publishing, London
105. Riley C. New product development in Thomson Holidays UK. Tourism Management 4 4 (1983) 253-261
106. Ritzer G. The McDonaldization of society 5 (2008), Pine Forge Press, Thousand Oaks
107. Rogers S. Innovation in food service technology and its strategic role. International Journal of Hospitality Management 26 4 (2007) 899-912
108. Russel R., and Faulkner B. Movers and shakers. Chaos makers in tourism development. In: Fredline L., Jago L., and Cooper C. (Eds). Progressing tourism research (2003), Channel Views Publications, Bristol 220-243
109. Saarinen J., and Tervo K. Perceptions and adaptation strategies of the tourism industry to climate change. International Journal of Innovation and Sustainable Development 1 3 (2006) 214-228
110. Scarpato R. Gastronomy as a tourist product. In: Hjalager A.-M., and Richards G. (Eds). Tourism and gastronomy (2002), Routledge, London 51-70
111. Schegg R., Liebrich A., Scaglione M., and Ahmad S.F.S. An explorative field study of Web 2.0 in tourism. In: O'Conor P., Höpken W., and Gretzel U. (Eds). Information and communication technologies in tourism. Proceedings of the international conference in Innsbruck (2008), Springer, Austria 152-163
112. Schumpeter J.A. The theory of economic development: An inquiry into profits, capital, credit, interest and the business cycle (1934), Harvard University Press, Cambridge
113. Shaw G., and Williams A.M. Critical issue in tourism. A geographical perspective (1994), Blackwell Publishing, Oxford
114. Shaw G., and Williams A. Knowledge transfer and management in tourism organisations: an emerging research agenda. Tourism Management 30 3 (2009) 325-335
115. Sheller M., and Urry J. The new mobilities paradigm. Environment and Planning A 38 (2006) 207-226
116. In: Sigala M., Mich L., and Murphy J. (Eds). Information and communication technologies in tourism (2007), Springer, Wienna
117. Siguaw J.A., Enz C.A., and Namasivayam K. Adoption of information technology in U.S. hotels: strategically driven objectives. Journal of Travel Research 39 (2000) 192-201
118. Smith K. Measuring innovation. In: Fagerberg J., Mowery D.C., and Nelson R.R. (Eds). The Oxford handbook of innovation (2005), Oxford University Press, Oxford 148-177
119. Stamboulis Y., and Skayannis P. Innovation strategies and technology for experience-based tourism. Tourism Management 24 1 (2003) 35-43
120. Stergiou D., Airey D., and Riley M. Making sense of tourism teaching. Annals of Tourism Research 35 3 (2008) 631-649
121. Sundbo J. Management of innovations in services. The Service Industries Journal 17 3 (1997) 432-455
122. Sundbo J., Johnston R., Mattsson J., and Millett B. Innovation in service internationalization: the crucial role of the frantrepreneur. Entrepreneurship & Regional Development 13 3 (2001) 247-267
123. Sundbo J., Orfila-Sintes F., and Sørensen F. The innovative behaviour of tourism firms - comparative studies of Denmark and Spain. Research Policy 36 1 (2007) 88-106
124. Svensson B., Nordin S., and Flagestad A. A governance perspective on destinationa development - exploring partnerships, cluster and innovation systems. Tourism Review 60 2 (2005) 32-37
125. Sørensen F. Tourism experience innovation networks (2001), Roskilde University, Centre of Service Studies, Roskilde
126. Sørensen F. The geographies of social networks and innovation in tourism. Tourism Geographies 9 1 (2007) 22-48
127. Tether B.S. Do services innovative differently?. Industry and Innovation 12 2 (2005) 153-183
128. Tether C., and Howells J. Changing understanding of innovation in services. DTI: Innovation in services (2007), DTI Occasional Paper no. 9, London 21-60
129. Vadell J.B.G., and Orfila-Sintes F. Internet innovation for external relations in the Balearic hotel industry. Journal of Business & Industrial Marketing 23 1 (2008) 70-80
130. Victorino L., Verma R., Plaschka F., and Dev C. Service innovation and customer choices in the hospitality industry. Managing Service Quality 15 6 (2005) 555-576
131. Volo S. A consumer based measurement of tourism innovation. Journal of Quality Assurance in Hospitality & Tourism 6 3/4 (2005) 73-87
132. Von Hippel, E. (2005). Democratizing innovation. http://web.mit.edu/evhippel/www/books.htm.
133. Walsh K., Enz C.A., and Canina L. The impact of strategic orientation on intellectual capital investments in customer service firms. Journal of Service Research 10 4 (2008) 300-317
134. Walsh K., Enz C.A., and Siguaw J. Innovations in hospitality human resources: cases for the U.S. lodging industry. In: Kusluvan S. (Ed). Managing employee attitudes and behaviours in the tourism and hospitality industry (2003), Nova Publishers, Hauppauge 787-804
135. Weiermair K. Prospects for innovation in tourism. Analyzing the innovation potential throughout the tourism value chain. Journal of Quality Assurance in Hospitality & Tourism 6 3/4 (2005) 59-72
136. Weiermair K. Product improvement or innovation: what is the key to success in tourism?. In: OECD (Ed). Innovation and growth in tourism (2006), OECD, Paris 53-69
137. In: Weiermair K., and Mathies C. (Eds). The tourism and leisure industry. Shaping the future (2004), The Haworth Press, Binghamton, NY
138. Werthner H., and Klein S. ICT-enabled innovation. In: Walder B., Weiermair K., and Sancho-Perez A. (Eds). Innovation and product development in tourism (2006), Erich Schmidt Verlag, Berlin 71-83
139. Weth A. Innovations and creativity - How Disney keeps ideas coming (2007), GRIN Verlag, München
140. Williams A.M. Lost in translation? International migration, learning and knowledge. Progress in Human Geography 30 5 (2006) 588-607
141. Xiang S., Wöber K., and Fesenmaier D.R. Representation of the online tourism domain in search engines. Journal of Travel Research 47 2 (2008) 137-150
142. Yuan Y.L., Gretzel U., and Fesenmaier D.R. The role of information technology use in American convention and visitor bureaus. Tourism Management 27 3 (2006) 326-341