Hospitality teams: Knowledge sharing and service innovation performance

Tourism Management

Volumn 30, Issue 1, 2009, Pages 41-50

  Monica Hu, Meng Lei ^a   Horng, Jeou Shyan ^b   Christine Sun, Yu Hua ^b  

^a JINWEN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b NATIONAL TAIWAN NORMAL UNIVERSITY   (Taiwan)

Author keywords

Knowledge sharing; Service innovation performance; Team culture

Indexed keywords

INDUSTRIAL PRACTICE; INNOVATION; INTERNATIONAL TOURISM; KNOWLEDGE;

EID: 56949096651     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2008.04.009     Document Type: Article

References (76)

1. Ahmed P.K. Culture and climate for innovation. European Journal of Innovation Management 1 (1998) 30-43
2. Ardichvili A., Page V., and Wentling T. Motivation and barriers to participation in virtual knowledge-sharing communities of practice. Journal of Knowledge Management 7 1 (2003) 64-77
3. Aune L. The use of enchantment in wine and dining. International Journal of Contemporary Hospitality Management 14 1 (2002) 34-37
4. Bartol K.M., and Srivastava A. Encouraging knowledge sharing: the role of organizational reward systems. Journal of Leadership & Organizational Studies 9 1 (2002) 64-76
5. Bank A.P., and Millward L.J. Running shared mental models as a distributed cognitive process. British Journal of Psychology 91 4 (2000) 513-523
6. Bentler, P.M. (1995). EQS: Structural equations program manual. Encino, CA: Multivariate Software.
7. Blazevic V., and Lievens A. Learning during the new financial service innovation process: antecedents and performance effects. Journal of Business Research 57 (2004) 374-391
8. Bouncken R.B. Standardization and individualization strategies of hotel brands: matching strategy to quality management instruments and marketing in Germany. Journal of Hospitality & Leisure Marketing 13 3/4 (2005) 29-51
9. Brotherton B. Towards a definitive view of the nature of hospitality and hospitality management. International Journal of Contemporary Hospitality Management 11 4 (1999) 165-173
10. Cabrera A., Collins W.C., and Salgado J.F. Determinants of individual engagement in knowledge sharing. The International Journal of Human Resource Management 17 2 (2006) 245-264
11. Chan A., Go F., and Pine R. Service innovation in Hong Kong: attitudes and practice. The Service Industry Journal 18 2 (1998) 112-124
12. Chen G., Kirkman B.L., Kanfer R., and Allen D. A multilevel study of leadership, empowerment, and performance in teams. Journal of Applied Psychology 92 2 (2007) 331-346
13. Chaplin W.F. The next generation of moderator research in personality psychology. Journal of Personality 59 (1991) 143-178
14. Chi L., and Holsapple C.W. Understanding computer-mediated inter-organizational collaboration: a model and framework. Journal of Knowledge Management 9 1 (2005) 53-75
15. Clarke T., and Rollo C. Corporate initiatives in knowledge management. Education and Training 43 4/5 (2002) 206-214
16. Cohen J., Cohen P., West S.G., and Aiken L.S. Applied multiple regression/correlation analysis for the behavioral sciences. 3rd ed. (2003), Erlbaum, Hillsdale, NJ
17. Curran P.J., Bauer D.J., and Willoughby M.T. Testing main effects and interactions in hierarchical linear growth models. Psychological Methods 9 2 (2004) 220-237
18. Davenport T.H., and Prusak L. Working knowledge: How organizations manage what they know (1998), Harvard Business School Press, Boston, MA
19. Drach-Zahavy A., and Somech A. Understanding team innovation: the role of team processes and structures. Group Dynamics: Theory, Research, and Practice 5 2 (2001) 111-123
20. Earley P.C., and Mosakowski E. Creating hybrid team cultures: an empirical test of transnational team functioning. Academy of Management Journal 43 1 (2000) 26-49
21. Enz C.A., and Siguaw J.A. Revisiting the best of the best: innovations in hotel practice. The Cornell Hotel and Restaurant Administration Quarterly 44 5/6 (2003) 115-123
22. Erika P., and Leigh T. Negotiation teamwork: the impact of information distribution and accountability on performance depends on the relationship among team members. Organizational Behavior and Human Decision Processes 72 3 (1997) 364-383
23. Finnegan D., and Willcocks L. Knowledge sharing issues in the introduction of a new technology. Journal of Enterprise Information Management 19 6 (2006) 200-221
24. Foss N.J., and Pedersen T. Transferring knowledge in MNCs: the role of sources of subsidiary knowledge and organizational context. Journal of International Management 8 1 (2002) 49-67
25. Froehle C.M., Roth A.V., Chase R.B., and Voss C.A. Antecedents of new service development effectiveness: an exploratory examination of strategic operations choices. Journal of Service Research 3 1 (2000) 3-17
26. Gilson L.L., and Shalley C.E. A little creativity goes a long way: an examination of teams' engagement in creative processes. Journal of Management 30 6 (2004) 453-470
27. Goh S.G. Managing effective knowledge transfer: an integrative framework and some practice implications. Journal of Knowledge Management 6 1 (2002) 22-30
28. Gonzalez-Roma V., Peiro J.M., and Tordera N. An examination of the antecedents and moderator influences of climate strength. Journal of Applied Psychology 87 3 (2002) 465-473
29. Gustafsson A., and Johnson M.D. Competing in a service economy: How to create a competitive advantage through service development and innovation (2003), Jossey-Bass, San Francisco, CA
30. Hallin C.A., and Marnburg E. Knowledge management in the hospitality industry: a review of empirical research. Tourism Management 29 2 (2008) 366-381
31. Hertog P.d. Knowledge-intensive business services as co-producers of innovation. International Journal of Innovation Management 4 4 (2000) 491-528
32. Hoegl M., Ernst H., and Proserpio L. How teamwork matters more as team member dispersion increases. Journal of Product Innovation Management 24 2 (2007) 156-165
33. Hu L., and Bentler P.M. Evaluating model fit. In: Hoyle R.H. (Ed). Structural equation modeling: Concepts, issues, and applications (1995), Sage, Thousand Oaks, CA 76-99
34. Hutchings K., and Michailova S. Facilitating knowledge sharing in Russian and Chinese subsidiaries: the role of personal networks and group membership. Journal of Knowledge Management 8 2 (2004) 84-94
35. Jeong M., and Oh H. Quality function development: An extended framework for service quality and customer satisfaction in the hospitality industry. International Journal of Hospitality Management 17 4 (1998) 375-390
36. Jones P., and Wan L. Innovation in the UK food-service industry. International Journal of Contemporary Hospitality Management 4 4 (1992) 1-3
37. Karniouchina E.V., Victorino L., and Verma R. Product and service innovation: ideas for future cross-disciplinary research. Journal of Product Innovation Management 23 (2006) 274-280
38. King C.A. What is hospitality? International Journal of Hospitality Management 14 3/4 (1995) 219-234
39. Klimoski R., and Mohammed S. Team mental model: Construct or metaphor?. Journal of Management 20 (1994) 403-437
40. Korsgaard M.A., and Roberson L. Procedural justice in performance evaluation: the role of instrumental and non-instrumental voice in performance appraisal discussions. Journal of Management 21 (1995) 657-669
41. Leenders R., Th A.J., van Engelen J.M.L., and Kratzer J. Virtuality, communication, and new product team creativity: a social network perspective. Journal of Engineering and Technology Management 20 1-2 (2003) 69-92
42. Malhotra A., and Majchrzak A. Enabling knowledge creation in far-flung teams: best practices for IT support and knowledge sharing. Journal of Knowledge Management 8 4 (2004) 75-88
43. Mason D., and Pauleen D.J. Perceptions of knowledge management: a qualitative analysis. Journal of Knowledge Management 7 4 (2003) 38-48
44. Matear S., Gray B.J., and Garrett T. Market orientation, brand investment new service development, market position and performance for service organizations. International Journal of Service Industry Management 15 3/4 (2004) 284-301
45. Matthing J., Sanden B., and Edvardsson B. New service development: Learning from and with customers. International Journal of service Industry Management 15 5 (2004) 479-498
46. Moffett S., McAdam R., and Parkinson S. An empirical analysis of knowledge management applications. Journal of Knowledge Management 7 3 (2003) 6-26
47. Mohamed M., Stankosky M., and Murray A. Applying knowledge management principles to enhance cross-functional team performance. Journal of Knowledge Management 8 3 (2004) 127-142
48. Moultrie J., Nilsson M., Dissel M.U.E., Janssen S., and Van der Lugt R. Innovation spaces: towards a framework for understanding the role of the physical environment in innovation. Creativity and Innovation Management 16 1 (2007) 53-65
49. Nunnally J.C. Psychometric theory (1978), McGraw-Hill, New York
50. Nunnally J.C., and Bernstein I.H. Psychometric theory. 3rd ed. (1994), McGraw-Hill, New York
51. Orfila-Sintes F., Crespí-Cladera R., and Martínez-Ros E. Innovation activity in the hotel industry: evidence from the Balearic Islands. Tourism Management 26 6 (2005) 851-865
52. Osborne S.P. Naming the beast: Defining and classifying service innovations in social policy. Human Relations 51 9 (1998) 1133-1154
53. Osterloh M., and Frey B.S. Motivation, knowledge transfer, and organization forms. Organization Science 11 5 (2000) 538-550
54. Ottenbacher M., and Gnoth J. How to develop successful hospitality innovation. Cornell Hotel and Restaurant Administration Quarterly 46 2 (2005) 205-222
55. Ottenbacher M., Gnoth J., and Jones P. Identifying determinants of success in development of new high-contact services: insights from the hospitality industry. International Journal of Service Industry Management 17 4 (2006) 344-363
56. Parasuraman A., Zeithaml V., and Berry L.L. Servqual: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64 (1988) 12-40
57. Podsakoff P.M., and Organ D.W. Self-reports in organizational research: problems and prospects. Journal of Management 12 (1986) 69-82
58. Podsakoff P.M., MacKenzie S.B., Lee J., and Podsakoff N.P. Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology 88 (2003) 879-903
59. Prajogo D.I., and Ahmed P.K. Relationships between innovation stimulus, innovation capacity, and innovation performance. R&D Management 36 5 (2006) 499-515
60. Quinn J.B. The intelligent enterprise behavior: a path model of individual innovation in the workplace. Academy of Management Journal 37 3 (1992) 580-607
61. Sackett P.R., and Larson J.R. Research strategies and tactics in I/O psychology. In: Dunnette M.D., and Hough L. (Eds). Handbook of industrial and organizational psychology. 2nd ed. (1990), Consulting Psychologists Press, Palo Alto, CA 428-442
62. Scott S.G., and Bruce R.A. Determinants of innovative behavior: a path model of individual innovation in the workplace. Academy of Management Journal 37 3 (1994) 580-607
63. Smith K.G., Collins C.J., and Clark K. Existing knowledge, knowledge creation capability, and the rate of new product introduction in high-technology firms. Academy of Management Journal 48 (2005) 346-357
64. Stashevsky S., and Koslowsky M. Leadership team cohesiveness and team performance. International Journal of Manpower 27 1 (2006) 63-74
65. Steiger J.H. Structural model evaluation and modification: an interval estimation approach. Multivariate Behavioral Research 25 2 (1990) 173-180
66. Sundbo J. Balancing empowerment: a strategic resource based model of organizing innovation activities in service and low-tech firms. Technovation 16 8 (1996) 397-409
67. Sundstrom E. The challenges of supporting work team effectiveness. Supporting work team effectiveness (1999), Jossey-Bass (pp. 3-23), San Francisco, CA
68. Sungsoo P. Knowledge map for tourist destinations-needs and implications. Tourism Management 26 4 (2005) 583-594
69. Taggar S. Individual creativity and group ability to utilize individual creative resources: a multilevel model. Academy of Management Journal 45 (2002) 315-330
70. Thamhain H.J. Managing innovative R&D teams. R&D Management 33 3 (2003) 297-311
71. Van de Ven A.H., Delbeeq A.L., and Koening R. Determinants of coordination modes within organizations. American Sociological Review 41 (1976) 332-338
72. Victorino L., Verma R., Plaschka G., and Dev C. Service innovation and customer choices in the hospitality industry. Managing Service Quality 15 6 (2005) 555-576
73. Walz S.M., and Niehoff B.P. Organizational citizenship behaviors: their relationship to organizational effectiveness. Journal of Hospitality & Tourism Research 24 3 (2000) 301-319
74. Yang J.T. Job-related knowledge sharing: Comparative case studies. Journal of Knowledge Management 8 3 (2004) 118-126
75. Yang J.T. Qualitative knowledge capturing and organizational learning: two case studies in Taiwan hotels. Tourism Management 25 4 (2004) 421-428
76. Yang J.T. Knowledge sharing: investigating appropriate leadership roles and collaborative culture. Tourism Management 28 2 (2007) 530-543