Call centres, quality of work life and HRM practices: An in-house/outsourced comparison

Employee Relations

Volumn 31, Issue 4, 2009, Pages 363-381

  Connell, Julia ^a   Hannif, Zeenobiyah ^b  

^a UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

^b UNIVERSITY OF WOLLONGONG   (Australia)

Author keywords

Australia; Call centres; Human resource management; Job satisfaction

Indexed keywords

EID: 67749085926     PISSN: 01425455     EISSN: None     Source Type: Journal    
DOI: 10.1108/01425450910965423     Document Type: Article

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