Call centres and the quality of work life: Towards a research agenda

Journal of Industrial Relations

Volumn 50, Issue 2, 2008, Pages 271-284

  Hannif, Zeenobiyah ^a   Burgess, John ^b   Connell, Julia ^b  

^a UNIVERSITY OF WOLLONGONG   (Australia)

^b UNIVERSITY OF NEWCASTLE   (Australia)

Author keywords

Call centres; Job quality; Quality of work life

Indexed keywords

EID: 41149170100     PISSN: 00221856     EISSN: 14729296     Source Type: Journal    
DOI: 10.1177/0022185607087902     Document Type: Article

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