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Volumn 14, Issue 3, 2004, Pages 127-137

Diaries, Dunnies and Discipline: Resistance and Accommodation to Monitoring in Call Centres

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EID: 85045159603     PISSN: 10301763     EISSN: 23255676     Source Type: Journal    
DOI: 10.1080/10301763.2004.10669298     Document Type: Article
Times cited : (20)

References (18)
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    • Callaghan, G and Thompson, P. 2001. ‘Edwards Revisited: Technical Control and Call Centres’. Economic and Industrial Democracy, 22: 13–37.
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  • 4
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    • ‘Routines, strategy and change in high-technology small firms’
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    • (2000) Realist Perspectives On Management and Organisations
    • Costello, N.1
  • 5
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    • ‘Fined because she had fallen pregnant’
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  • 7
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    • ‘Hanging on the telephone’
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    • (1998) CentrePiece , vol.3 , Issue.1 , pp. 6-11
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  • 12
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    • ‘Weapons of the Weak’
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  • 13
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    • Taylor, S. 1998. “ ‘Emotional Labour and the New Workplace’ ”. In Workplaces of the Future Edited by: Thompson, P and Warhurst, C. London: Macmillan Business.
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    • ‘“An assembly line in the head”: work and employee relations in the call centre’
    • Taylor, P and Bain, P. 1999. ‘“An assembly line in the head”: work and employee relations in the call centre’. Industrial Relations Journal, 30 (2): 101–17.
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.