Quality of work life and performance: An ad hoc investigation of two key elements in the service profit chain model

International Journal of Service Industry Management

Volumn 11, Issue 5, 2000, Pages 422-437

  Lau, R S M ^a  

^a UNIVERSITY OF SOUTH DAKOTA   (United States)

Author keywords

Profit; Profitability; Quality of working life; Service organizations

Indexed keywords

EID: 0034359370     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230010360164     Document Type: Article

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