Customer heterogeneity in operational e-service design attributes: An empirical investigation of service quality

International Journal of Operations and Production Management

Volumn 28, Issue 7, 2008, Pages 592-614

  Sousa, Rui ^a   Yeung, Andy C L ^b   Cheng, T C E ^b  

^a CBQF CENTRO DE BIOTECNOLOGIA E QUÍMICA FINA LABORATÓRIO ASSOCIADO   (Portugal)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Internet; Online operations; Quality; Service levels; Services

Indexed keywords

EID: 45749109398     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570810881776     Document Type: Article

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