A tale of two countries' conservatism, Service quality, and feedback on customer satisfaction

Journal of Service Research

Volumn 6, Issue 3, 2004, Pages 212-230

  Voss, Christopher A ^a   Roth, Aleda V ^b   Rosenzweig, Eve D ^c   Blackmon, Kate ^d   Chase, Richard B ^e  

^a Advanced Institute of Management Research London   (United Kingdom)

^b UNIVERSITY OF NORTH CAROLINA   (United States)

^c EMORY UNIVERSITY   (United States)

^d UNIVERSITY OF OXFORD   (United Kingdom)

^e UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

Author keywords

Culture; Customer satisfaction; Feedback processes; International; Service quality

Indexed keywords

EID: 20444447958     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670503260120     Document Type: Article

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