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1
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4143049569
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A survey of e-commerce
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May 15
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"A Survey of E-Commerce," The Economist, May 15, 2004, p. 3.
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(2004)
The Economist
, pp. 3
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-
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2
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4143133626
-
E-biz strikes again!
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May 10
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Timothy J. Mullaney, "E-Biz Strikes Again!" Business Week, May 10, 2004, p. 80.
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(2004)
Business Week
, pp. 80
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-
Mullaney, T.J.1
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3
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3042556654
-
-
various
-
Business Week, various, 2003; Wall Street Journal, various, 2003.
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(2003)
Business Week
-
-
-
4
-
-
4143050674
-
-
various
-
Business Week, various, 2003; Wall Street Journal, various, 2003.
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(2003)
Wall Street Journal
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-
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5
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4143102945
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Driving consumer equity: Linking consumer lifetime value to strategic marketing decisions
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R. Rust, K.N. Lemon, and V.A. Zeithaml, "Driving Consumer Equity: Linking Consumer Lifetime Value to Strategic Marketing Decisions," Marketing Science Institute Research Report #01-108, 2001.
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Marketing Science Institute Research Report #01
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Rust, R.1
Lemon, K.N.2
Zeithaml, V.A.3
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6
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0034147928
-
Consumer choice behavior in online and regular stores: The effects of brand name, price, and other search attributes
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See, for example, A. Degeratu, A. Rangaswamy, and J. Wu, "Consumer Choice Behavior in Online and Regular Stores: The Effects of Brand Name, Price, and Other Search Attributes," International Journal of Research in Marketing, 17 (2000): 55-78.
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(2000)
International Journal of Research in Marketing
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, pp. 55-78
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Degeratu, A.1
Rangaswamy, A.2
Wu, J.3
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8
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0036015968
-
Applying the technology acceptance model and flow theory to online consumer behavior
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June
-
See, for example, M. Koufaris, "Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior," Information Systems Research, 13/2 (June 2002): 205-223.
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(2002)
Information Systems Research
, vol.13
, Issue.2
, pp. 205-223
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Koufaris, M.1
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11
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0033228578
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Getting real about virtual commerce
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November/December
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P. Evans and T.S. Wurster, "Getting Real About Virtual Commerce," Harvard Business Review, 77/6 (November/December 1999): 84-94; J.G. Lynch and D. Ariely, "Electronic Shopping for Wine: How Search Costs Affect Consumer Price Sensitivity, Satisfaction with Merchandise, and Retention," Marketing Science Institute Working Paper, Report No. 99-104, 1999.
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(1999)
Harvard Business Review
, vol.77
, Issue.6
, pp. 84-94
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Evans, P.1
Wurster, T.S.2
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12
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0033228578
-
Electronic shopping for wine: How search costs affect consumer price sensitivity, satisfaction with merchandise, and retention
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Report No. 99-104
-
P. Evans and T.S. Wurster, "Getting Real About Virtual Commerce," Harvard Business Review, 77/6 (November/December 1999): 84-94; J.G. Lynch and D. Ariely, "Electronic Shopping for Wine: How Search Costs Affect Consumer Price Sensitivity, Satisfaction with Merchandise, and Retention," Marketing Science Institute Working Paper, Report No. 99-104, 1999.
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(1999)
Marketing Science Institute Working Paper
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-
Lynch, J.G.1
Ariely, D.2
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13
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0032619638
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Is your company ready for one-to-one marketing?
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January/February
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D. Peppers, M. Rogers, and B. Dorf, "Is Your Company Ready for One-to-One Marketing?" Harvard Business Review, 77/1 (January/February 1999): 151-160.
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(1999)
Harvard Business Review
, vol.77
, Issue.1
, pp. 151-160
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Peppers, D.1
Rogers, M.2
Dorf, B.3
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14
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4143069591
-
Value-based strategy for internet business
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D. Han and J. Han, "Value-Based Strategy for Internet Business," Working Paper, 2002; A. Parasuraman, "Reflections on Gaining Competitive Advantage through Customer Value," Journal of the Academy of Marketing Science, 25/2 (1997): 154-161; R.B. Woodruff, "Customer Value: The Next Source for Competitive Advantage," Journal of the Academy of Marketing Science, 25/2 (1997): 139-153; M. Xue, P.T. Harker, and G.R. Heim, "Website Efficiency, Customer Satisfaction and Customer Loyalty: A Customer Value Driven Perspective," Working Paper, 2000.
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(2002)
Working Paper
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Han, D.1
Han, J.2
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15
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21744451006
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Reflections on gaining competitive advantage through customer value
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D. Han and J. Han, "Value-Based Strategy for Internet Business," Working Paper, 2002; A. Parasuraman, "Reflections on Gaining Competitive Advantage through Customer Value," Journal of the Academy of Marketing Science, 25/2 (1997): 154-161; R.B. Woodruff, "Customer Value: The Next Source for Competitive Advantage," Journal of the Academy of Marketing Science, 25/2 (1997): 139-153; M. Xue, P.T. Harker, and G.R. Heim, "Website Efficiency, Customer Satisfaction and Customer Loyalty: A Customer Value Driven Perspective," Working Paper, 2000.
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(1997)
Journal of the Academy of Marketing Science
, vol.25
, Issue.2
, pp. 154-161
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Parasuraman, A.1
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16
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0031536393
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Customer value: The next source for competitive advantage
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D. Han and J. Han, "Value-Based Strategy for Internet Business," Working Paper, 2002; A. Parasuraman, "Reflections on Gaining Competitive Advantage through Customer Value," Journal of the Academy of Marketing Science, 25/2 (1997): 154-161; R.B. Woodruff, "Customer Value: The Next Source for Competitive Advantage," Journal of the Academy of Marketing Science, 25/2 (1997): 139-153; M. Xue, P.T. Harker, and G.R. Heim, "Website Efficiency, Customer Satisfaction and Customer Loyalty: A Customer Value Driven Perspective," Working Paper, 2000.
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(1997)
Journal of the Academy of Marketing Science
, vol.25
, Issue.2
, pp. 139-153
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Woodruff, R.B.1
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17
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4143068465
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Website efficiency, customer satisfaction and customer loyalty: A customer value driven perspective
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D. Han and J. Han, "Value-Based Strategy for Internet Business," Working Paper, 2002; A. Parasuraman, "Reflections on Gaining Competitive Advantage through Customer Value," Journal of the Academy of Marketing Science, 25/2 (1997): 154-161; R.B. Woodruff, "Customer Value: The Next Source for Competitive Advantage," Journal of the Academy of Marketing Science, 25/2 (1997): 139-153; M. Xue, P.T. Harker, and G.R. Heim, "Website Efficiency, Customer Satisfaction and Customer Loyalty: A Customer Value Driven Perspective," Working Paper, 2000.
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(2000)
Working Paper
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Xue, M.1
Harker, P.T.2
Heim, G.R.3
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20
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0000355356
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Integration theory and attitude change
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N.H. Anderson, "Integration Theory and Attitude Change," Psychological Review, 78 (1971): 171-206; J.R. Bettman, N. Capon, and R.J. Lutz, "Cognitive Algebra in Multi-Attribute Models," Journal of Marketing Research, 12/2 (May 1975): 151-164; J.J. Louviere, D.A. Hensher, and J.D. Swait, Stated Choice Methods: Analysis and Application (Cambridge: Cambridge University Press, 2001).
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Psychological Review
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, pp. 171-206
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Anderson, N.H.1
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21
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0000355356
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Cognitive algebra in multi-attribute models
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May
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N.H. Anderson, "Integration Theory and Attitude Change," Psychological Review, 78 (1971): 171-206; J.R. Bettman, N. Capon, and R.J. Lutz, "Cognitive Algebra in Multi-Attribute Models," Journal of Marketing Research, 12/2 (May 1975): 151-164; J.J. Louviere, D.A. Hensher, and J.D. Swait, Stated Choice Methods: Analysis and Application (Cambridge: Cambridge University Press, 2001).
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Journal of Marketing Research
, vol.12
, Issue.2
, pp. 151-164
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Bettman, J.R.1
Capon, N.2
Lutz, R.J.3
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22
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0000355356
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Cambridge: Cambridge University Press
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N.H. Anderson, "Integration Theory and Attitude Change," Psychological Review, 78 (1971): 171-206; J.R. Bettman, N. Capon, and R.J. Lutz, "Cognitive Algebra in Multi-Attribute Models," Journal of Marketing Research, 12/2 (May 1975): 151-164; J.J. Louviere, D.A. Hensher, and J.D. Swait, Stated Choice Methods: Analysis and Application (Cambridge: Cambridge University Press, 2001).
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Stated Choice Methods: Analysis and Application
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Louviere, J.J.1
Hensher, D.A.2
Swait, J.D.3
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23
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0000864223
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Choices from sets including remembered brands: Use of recalled attributes and prior overall evaluations
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J.G. Lynch, H. Marmorstein, and M.E Weigold, "Choices from Sets Including Remembered Brands: Use of Recalled Attributes and Prior Overall Evaluations," Journal of Consumer Research, 15 (1988): 169-184.
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Journal of Consumer Research
, vol.15
, pp. 169-184
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Lynch, J.G.1
Marmorstein, H.2
Weigold, M.E.3
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24
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0000648926
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Cost-benefit models of explaining consumer choice and information-searching behavior
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B.T. Ratchford, "Cost-Benefit Models of Explaining Consumer Choice and Information-Searching Behavior," Management Science, 28 (1982): 197-212; J. Huber and J. McCann, "The Impact of Inferential Beliefs on Product Evaluations," Journal of Marketing Research, 19 (1982): 324-333.
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(1982)
Management Science
, vol.28
, pp. 197-212
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Ratchford, B.T.1
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25
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0001110791
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The impact of inferential beliefs on product evaluations
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B.T. Ratchford, "Cost-Benefit Models of Explaining Consumer Choice and Information-Searching Behavior," Management Science, 28 (1982): 197-212; J. Huber and J. McCann, "The Impact of Inferential Beliefs on Product Evaluations," Journal of Marketing Research, 19 (1982): 324-333.
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Journal of Marketing Research
, vol.19
, pp. 324-333
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Huber, J.1
McCann, J.2
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26
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0842333813
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The art and science of customer choice modeling: Reflections, advances, and managerial implications
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October-December
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R. Verma and G. Plaschka, "The Art and Science of Customer Choice Modeling: Reflections, Advances, and Managerial Implications," Cornell Quarterly (October-December 2003), pp. 156-165; R. Verma, G.M. Thompson, W.L. Moore, and J.J. Louviere, "Effective Design of Products/Services: An Approach Based on Integration of Marketing and Operations Management Decisions," Decision Sciences, 32/1 (2001): 165-193.
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(2003)
Cornell Quarterly
, pp. 156-165
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Verma, R.1
Plaschka, G.2
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27
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0039246738
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Effective design of products/services: An approach based on integration of marketing and operations management decisions
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R. Verma and G. Plaschka, "The Art and Science of Customer Choice Modeling: Reflections, Advances, and Managerial Implications," Cornell Quarterly (October-December 2003), pp. 156-165; R. Verma, G.M. Thompson, W.L. Moore, and J.J. Louviere, "Effective Design of Products/Services: An Approach Based on Integration of Marketing and Operations Management Decisions," Decision Sciences, 32/1 (2001): 165-193.
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(2001)
Decision Sciences
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Verma, R.1
Thompson, G.M.2
Moore, W.L.3
Louviere, J.J.4
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0035252517
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Service design and operations strategy formulation in multicultural markets
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M. Pullman, R. Verma, and J. Goodale, "Service Design and Operations Strategy Formulation in Multicultural Markets," Journal of Operations Management, 19/2 (2001): 239-254.
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Journal of Operations Management
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Pullman, M.1
Verma, R.2
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Optimizing service attributes: The seller's utility problem
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Decision Science
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Configuring service operations based on customer needs and preferences
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R. Verma, G.M. Thompson, and J.J. Louviere, "Configuring Service Operations Based on Customer Needs and Preferences," Journal of Service Research, 1/3 (1999): 262-274; Verma and Plaschka (2003), op. cit.; R. Verma, G. Plaschka, and J.J. Louviere, "Understanding Customer Choices: A Key to Successful Management of Hospitality Services," Cornell Hotel and Restaurant Administration Quarterly, 43/6 (December 2002): 15-24.
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Journal of Service Research
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, pp. 262-274
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Verma, R.1
Thompson, G.M.2
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0001376338
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R. Verma, G.M. Thompson, and J.J. Louviere, "Configuring Service Operations Based on Customer Needs and Preferences," Journal of Service Research, 1/3 (1999): 262-274; Verma and Plaschka (2003), op. cit.; R. Verma, G. Plaschka, and J.J. Louviere, "Understanding Customer Choices: A Key to Successful Management of Hospitality Services," Cornell Hotel and Restaurant Administration Quarterly, 43/6 (December 2002): 15-24.
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(2003)
Journal of Service Research
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Verma1
Plaschka2
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33
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0346273089
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Understanding customer choices: A key to successful management of hospitality services
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December
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R. Verma, G.M. Thompson, and J.J. Louviere, "Configuring Service Operations Based on Customer Needs and Preferences," Journal of Service Research, 1/3 (1999): 262-274; Verma and Plaschka (2003), op. cit.; R. Verma, G. Plaschka, and J.J. Louviere, "Understanding Customer Choices: A Key to Successful Management of Hospitality Services," Cornell Hotel and Restaurant Administration Quarterly, 43/6 (December 2002): 15-24.
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(2002)
Cornell Hotel and Restaurant Administration Quarterly
, vol.43
, Issue.6
, pp. 15-24
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Verma, R.1
Plaschka, G.2
Louviere, J.J.3
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34
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0003417370
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Cambridge, MA: MIT Press
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M. Ben-Akiva and S.R. Lerman, Discrete Choice Analysis (Cambridge, MA: MIT Press, 1991); D. McFadden, "The Choice Theory Approach to Market Research," Marketing Science, 5/4 (1986): 275-297; Louviere, Hensher, and Swait, op. cit.
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Discrete Choice Analysis
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Ben-Akiva, M.1
Lerman, S.R.2
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35
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0000142503
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The choice theory approach to market research
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M. Ben-Akiva and S.R. Lerman, Discrete Choice Analysis (Cambridge, MA: MIT Press, 1991); D. McFadden, "The Choice Theory Approach to Market Research," Marketing Science, 5/4 (1986): 275-297; Louviere, Hensher, and Swait, op. cit.
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Marketing Science
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McFadden, D.1
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M. Ben-Akiva and S.R. Lerman, Discrete Choice Analysis (Cambridge, MA: MIT Press, 1991); D. McFadden, "The Choice Theory Approach to Market Research," Marketing Science, 5/4 (1986): 275-297; Louviere, Hensher, and Swait, op. cit.
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Marketing Science
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Louviere1
Hensher2
Swait3
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40
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0002388032
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Conjoint analysis in marketing: New developments with implications for research and practice
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October
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P.E. Green and V. Srinivasan, "Conjoint Analysis in Marketing: New Developments with Implications for Research and Practice," Journal of Marketing, 54 (October 1990): 3-19.
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Journal of Marketing
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Green, P.E.1
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0002325894
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Consumer buying behavior on the internet: Findings from panel data
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Lohse, G.L.1
Bellman, S.2
Johnson, E.J.3
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47
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0002162234
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Internet usage: Predictors of active users and frequency of use
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Degeratu, Rangaswamy, and Wu, op. cit.; C. Emmanouilides and K. Hammond, "Internet Usage: Predictors of Active Users and Frequency of Use," Journal of Interactive Marketing, 14/2 (2000): 17-32.
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Journal of Interactive Marketing
, vol.14
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Emmanouilides, C.1
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The role of the scale parameter in the estimation and comparison of multinomial logit models
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Journal of Marketing Research
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Online trading: The competitive landscape
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A similar approach was used by Verma, Thompson, and Louviere, op. cit., and Pullman, Verma, and Goodale, op. cit.
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Verma1
Thompson2
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A similar approach was used by Verma, Thompson, and Louviere, op. cit., and Pullman, Verma, and Goodale, op. cit.
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Pullman1
Verma2
Goodale3
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72
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0030171787
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Ben-Akiva and Lerman, op. cit.; P.E. Green and A.M. Krieger, "Individualized Hybrid Models for Conjoint Analysis," Management Science, 42/6 (1996): 850-867; Louviere, Hensher, and Swait, op. cit.
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Ben-Akiva1
Lerman2
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Individualized hybrid models for conjoint analysis
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Ben-Akiva and Lerman, op. cit.; P.E. Green and A.M. Krieger, "Individualized Hybrid Models for Conjoint Analysis," Management Science, 42/6 (1996): 850-867; Louviere, Hensher, and Swait, op. cit.
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Ben-Akiva and Lerman, op. cit.; P.E. Green and A.M. Krieger, "Individualized Hybrid Models for Conjoint Analysis," Management Science, 42/6 (1996): 850-867; Louviere, Hensher, and Swait, op. cit.
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Management Science
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Louviere1
Hensher2
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|